Flat Fee Moving

If I could give this company 0 stars I would. This is the most unprofessional and dishonest company that I have ever delt with. I felt like they did absolutely nothing to make the customer happy and leave with a positive experience. Their estimate is a completely random number and you will be paying at least $200 more than the price they give you. For a company called flat fee company, get ready for many hidden costs like $3 a roll of tape (they will use at least 15 rolls) and 3% for using credit card, ad well as tolls, gas and much more.

The movers were very rude and when asked to move a couch down 6 flights, one of them actually started to complain and threatened me that he would take 40 minutes to walk it down. A mover complaining about moving?

The manager/owner was extremely rude after trying to work it out after they took 2 hours over the expected time from the estimate. They told me that if I wasn't going to pay for the extra two hours now (before unloading the truck) I would have to call the police to get my furniture back! This is not okay. I was seconds away from calling the police.
Also they left my couch sitting on my sidewalk as well just because the time was up and they had to go to their next job.

This experience was the biggest headache, and moving is stressful enough. Stay away from this company!! They are dishonest and very rude and you will be very upset to find out your "flat fee" move will cost you way more than you thought. They pride themselves on "integrity", don't expect to see any of that with these movers.

Move size: 1 Bedroom Home Service cost: $750

The actual movers were great, pleasant and professional. The demands made by the owner of the business because we were putting the moving charges on a credit card that was not in person were unbelievable.  In this day and time where most of commerce is transacted through credit cards the hoops that we were forced to go through were so intensive that it would have been laughable if not under such stressful conditions.
Though I had all the credit card information as the recepient of the payor's items ( the payors being 75 plus year old parents with no tecnological skills and recently moved into an assisted living facility, ergo - the reason for this move) and was prepared to use their credit card as they had requested, the owner made the moving supervisor insist and obtain the following: 1) Photograph the front and back of the credit card being used, send by email to my address so I could then download and print and hand to the movers. 2) A person to person phone call from the mover's phone to the card holder to authorize the credit cards usage. 3) A photograph front and back of my drivers license as recepient taken by the movers and stored in the phone of the moving supervisor. 4) A handwritten signed statement by the payors- aging parents, that I had to read off as they wrote it down that I was authorized to act as the card holder and no disputes would be made against the company, then photgraphed and emailed to me so I could print and hand to the movers. 5) A photograph taken of a photo ID ( neither of whom driver any longer) of the card holder emailed to me so I could print and hand to the movers.
I understand businesses protecting themselves but what should have been a 15 min process at best took 1.5 hours because the company is conducting business like it is 25 years ago when credit cards could not be instantly authorized and confirmed. I would not recommend this business to anyone for the sole reason that the owner did little to work with us over what I consider a minor issue of authorization and in going way overboard in his insistant demands will likely lose business as a result. They are definitely not worth the hassle no matter what they quote you.

Service cost: $1500

This company was dishonest from the start my. orignall quote was $38200.00 After the packing I was charged an additional 1528.00. When the furniture was finaly delivered the driver informed us that he could not get the truck down our street and charged me an additional $750.00 to transfer my furniture to a smaller U-Haul truck. I have missing items and damaged items. The day after the driver tokd me that he could not get the truck in, I have pictures of a 18 wheeler on my street. When the company was notified of this they changed there story and said that the community would not let the truck in. I now have a letter from the builders stating that this is not true. I would not recommend this company to anyone.

Service cost: $6152

I wasn't planning to move but an unexpected situation force me to, and I needed a mover almost immediately. I submitted my information online and without even knowing my email got full with emails and 100 phone calls. After the thrid phone call I just decided not to answer any more. I ask the super in my building and he referred me a Flat Fee Moving. From the first phone call I knew that this  Lizzie sounded different than others. They didn't try to get my business, she was there to help. Talking to some of the other movers people I realize that they were "pushi" and just  wanted my credit card.   The sales rep was very informative and very patience, since I never moved before I believe all what I was told, she emailed me some links and educated me about the moving industry.Also, she emailed me references and much more information to help me make my decision easier.   "Not everything that shines is Gold" many moving companies will offer you many things to get your business once the credit card is charge all those things that they promised you cost extra money.   Flat Fee Moving was there all the way from the day of the move till my goods were deliver, the price was affordable and they have the best customer Service. I will highly recommend them.        .

Service cost: $3150

I want to recommend Flat fee Moving to all of the people that are looking for a great company.
 from the first phone call till the last item was delivery they were prompt, courteous and most important there price never changed.
My move was pretty big but still in a tight budget, since I spoke the lady in the office Lizzie, she took the time to explain everything and she told me the price is final.
The crew was very accommodating and even they use some packing materials without charging me for it. I have heard so many stories about how movers work that once they show up the price goes double or triple that when the person in charge showed me the bill (same $$ as the price I was quote from the office) I was so happy that I wanted to hug him.
Everything was very professional, they really went out of their way to make me happy, I will recommend them without any doubt, it's very hard to find honest movers those day.

Service cost: $3150

We recently contacted Flat Fee Moving for a move from West New York to Dumont.  Our situation forced us to get a mover last minute and have our furniture/boxes picked up/dropped off at our new residence the following day.  I got in touch with Lizzie at Flatfee, she provided us with a quote.  They had the day already booked but she genuinely felt bad for our situation and made a few calls.  She was able to get the movers to pick up our stuff the following morning and drop it off to our new place after their prior job was complete.  These men worked very quickly and carefully and all our items were delivered in perfect condition.  I couldn't have been any happier with how they handled everything.  Absolutely professional and they work with you and your needs.  I recommend them to everyone.

Service cost: $500

Contacted several moving companies. Freddie was great. I had many last minute changes. My storage place wasn't open the day they said it would be. He kept the same dates because I didn't want to take time off from my new job. Instead he made the move over two days. The costs for additional stops were reasonable. He was always flexible and asked for me to explain the situation instead of thinking of solutions. Since he would understand the solutions much better. He was creative and effective. He would explain the difference in pricing between others and his own service. He adjusted prices because most of my things were already packed.

The day of the move. The movers were late but prompt in letting me know. They were friendly and thorough. My things were mostly already packed so there wasn't much for them to do. They did assemble a couch with a fold out bed. They were great.

Service cost: $900

I was very nervous about this move. I was putting a lot of stuff in storage, including extremely fragile furniture my father had made that is irreplaceable. Well, not only was the team incredibly careful with wrapping, carrying, stacking, etc., they were nice, did the job very quickly. Completely white glove service from beginning to end. Everyone in the office was terrific and the price was great. They were honest, their estimate was right on the money and I went from being nervous to feeling completely at ease because I knew I was in great hands. You can't put a price on that. Thank you, Flat Fee! Best move of my life. Highly highly recommend to anyone.

Move size: 2 Bedroom Home Service cost: $800

The price was phenominal and the movers were on time and extremely helpful and courteous. The 4 gentlemen came in and worked fast and hard. My wife was hesitant to hire movers because she thought we could do it and thankfully I convinced her and she said once they got moving "this definitely was a smart move and worth every penny." She stayed and just pointed what to go and the. When they got to our destination it was double time speed and they finished right on time. I can't say enough about how great the crew was. I HIGHLY recommend these guys for a move.

Service cost: $1100