Excel Carriers

For the 1st time in my life I practically felt what “Day light robbery” is when making a move and using the services of Excel Carriers / Military Carriers (whatever name they are called), based in Englewood, NJ. I am assuming this is how most of the packers and movers operate-Cheat their customers, bill and loot by way of hidden charges and terrible sales people. I had the privilege of falling into their trip on my recent move from a 1bed to 2 bed apt which is within 10 miles apart. I ended up shelling out 3 times of what was quoted by the sales rep, whose name was Michael. People beware of him or any other rep from this fraudulent company. Before finalizing these guys I was little hesitant of using any movers, but I took a big risk and ended up repenting. I was quoted an amount of $320 and I ended up paying 4 times $830. Can you imagine hidden and unquoted charges? -Charges for number of steps from the truck to the apt. That is what I was charged -Hefty toll fees between their Englewood office to my house and back. These were unquoted. -Time taken between their office to my apt and back. Again an amount not quoted for by the sales rep. -Falling into the trap of bringing in another person and paying for him as well against what was quoted. -Using my own materials such as boxes and tapes and charging me for it. These are some of the examples of the way this company robs from its customers and the delivery person on the location –Michael (same name as sales rep) was one of the smartest guy who has been an expert on “how to fool the customers”. I guess they are trained day in and day out in such skills rather than train them how to make the move easy and happier for the customers. In the end you get a warning message that unless you pay, we will not unload. That’s the end of it. Warning to all people looking for movers- Do not fall into the trap of Excel Carriers.

Service cost: $832

Do NOT use Excell Carriers/militaryCarriers (they don't actually do moves for the military - this is a lie) under any circumstance. Isaac who was my sales person quoted me a price under $1000 and I ultimately received a bill over $1800.
They claim to  accept credit card as long as they receive it 24 hours in advance which was how I was planning to pay but when they actually do  the move and have all  your furniture, they only accept CASH. I told Isaac I was planning on using my credit card  2 weeks in advance  and I gave him a credit card number. I also spoke with him 24 hours before my move and again  gave him my credit card number, name, expiration date and security code to charge my card and he said he would. However, he lied and didn't charge my card. The day of  the move - the movers told me that they only accept cash and that if I wanted my furniture, I would have to pay them in CASH first. They held  my furniture hostage. When I tried to call Isaac he was  suddenly unavailable and I ended up speaking with David Green who then told me they only accept cash. I ultimately was forced to go to the bank and retrieve cash.
They also, charge tons of hidden fees which brought my total cost to over $1800 even though everything was already packed from another professional mover. They then will refuse to unload your  furniture from their truck until they receive payment in full in cash form. This company is the worst - simply put, they lie. I will never ever use this company again -especially Isaac who lied to me multiple times. Isaac's email is isaac@militarycarriers.com so feel free to email him and tell him that you will never ever use his company because of how they lie.    .

Service cost: $1820

Wish I had read these reviews. I was scammed too. Over an hour late. Once my furniture was packed on their truck they called me and demanded cash, threatening to not deliver my beloved furniture. They also demanded more money than the original quote. The men on the phone were very demeaning, sarcastic. The money does not bother me; it is how they handle their business. These guys behave as though they have very tiny penises. Please make a better choice. STAY AWAY from this company.

Service cost: $350

Add my name to the growing list of unsatisfied customers.  I was   first given a quote based on my estimate of what was being moved,  $1450.  I requested  a meeting at my mothers home to firm up quote.  Quote went from $1450 to $2960, which I agreed with after reviewing contents.  Moving day, I was given a bill of $4500, with no explanation as to why the wide discrepancy.  Contacted the owner, Anthony Delguidice, who said he would look into the difference between quote and final price.  Never heard from him again.  As a Vietnam vet, I bought into his use of his military connection to create sales.  Don't buy into it, he is a scam artist.  My only regret is not reading the posted reviews prior to selecting him as our mover.  Considering legal action.  Stay away from this guy.  .

Service cost: $4500

  Do not use this company. They are completely dishonest. The owner owns several companies and when you get the online quotes, most of them are for the same company. They give you a low bid, then after they load your belongings, they tell you the price will be higher because you have more cubic feet and stairs and there are toll charges. All items they knew about in advance. By this time, your stuff is in their truck and you have no choice but to pay. Then your stuff does not get delivered on time if at all. I'm still waiting after 15 days with a 7-10 day promise to deliver. The driver coming to deliver the goods late already warned me there would be extra charges for the same items they charge me for on the front end. It's complete extortion. The DOT can do nothing to help you. This company claims to move military families, this is also a lie. They are extremely nice until they have your property. Then they don't take your calls and when you can reach them, they continually lie to you promising discounts and refunds that will never come. They have no conscious at all. Beware of any company located in Englewood, NJ as they have more than 10 different names.    This company is located in Englewood, NJ and they are dishonest. Do not use them. They can not be trusted and they will rip you off. They use several names so you can not find all of the complaints and bad reviews. Michael is the main sales guy to lies through every part of the process and after your belongings are picked up, you can never reach him again. They will extort money from you as soon as your stuff is on their truck. It's very sad that people like this exist in the world.  .

Service cost: $1400

Bill was double the estimate. Unjustified charges. Charged two hours for a 26-mile trip that should take 35-50 minutes at most. Charged one hour for 20-mile trip that should take 30 minutes at most. More than one hour late, creating delay in picking up the six pieces of furniture, more unjustified costs. Charged $40 fuel costs for 46-mile trip, that's 4.6 miles per gallon on highway driving. But much worse were the screaming tirades of obscenities by the managment and drivers. They stood in the hall of my condo and continued screaming obscenities until they extorted the money from me. I should have just called the police. I paid the deposit by credit card, the company ad said credit cards were accepted and the management said I did not have to pay with cash. I also was told management would make unspecified adjustments because they also thought the charges were exorbitant. I was told the driver had a wreck on the way to the job.  The mover, another Michael, still demanded cash, screaming for almost an hour, disturbing my neighbors. The vile obscenities also came with phone  calls and frightening threats until I paid. Horrible, scary experience.

Service cost: $705

I called and spoke with Mike who gave me an estimate which seemed great. I gave him all inventory in my home and more! We agreed to 3 people and my husband was going to help and be the fourth man to lower costs. He gave me an estimate of $1080. I knew it was an estimate and thought it would cost about maybe $300 more. Like I said, we included everything in this estimate. It was pretty clear! The morning of, my husband woke up at 7 in the morning and starting hauling downstairs majority of our stuff to help the company out and to reduce cost. He did a lot! He put boxes out in front so it would be easier for them and to get them out early. When they came, they brought 4 men and supposedly told me that the 4th man was free. They were 3 1/2 hours late! So mind you, there are 5 people moving our stuff and it took forever! I left early to pa and when I heard the final bill cost it was $2006! They said they only charged us $440 something dollars for extra cost with their materials. Where did the other money come from? I don't know! They said flight of stairs and other bull stuff which I don't understand still. The flight of stairs was already included in my estimate. I called the salesperson mike who I complained to and he was suppose to return my call and never did. I was arguing with the foreman, James brown about the cost and he told me that he would leave my stuff back in NY if I didn't agree with the bill. I was so unhappy with the conversation and nothing was done. When they arrived out our new home, I told my husband not to help them. We were trying to get them out before 8 pm that they couldn't even unload everything in the right places. They were out in time and only took off about $100 which was their tip. Pretty sad when I would of tipped more. If I knew the price was $2,000, I would of went with another company in my previous home area which would of priced the same and wouldn't have been so late. When I unpacked everything, glasses were broken, wires were tangled, several furnitures were cracked and I still can't find my iPhone charger. I wish I read the reviews first before hiring them cause it is exactly what had happened! Stay away! Mike the salesman just wants to book a job and will tell you any price possible! .

Service cost: $2006

These are the worst uneducated samsters you will find. The initially quoted me $350 and then charged me $800. Not just that, they then did not return my deposit and sent me threatening racist comments.
Below are the chain of e-mails: 
Michael,
 
Just so you know, I haven't received the $50 as yet. I have no option but to proceed with fraud claim. If you wish to check and get back to me, I'm okay with that else I will have to report this to Billy's and take it to the next level. 
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You’re a filthy Indian
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Go on, now I will sue you for racism. 
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Filthy disgusting dot head
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You can’t afford to pay the movers.  How you going to pay for a lawyer you disgusting Hindu.  Should be ashamed of yourself
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Just so you know, I am reporting you to the cops with these e-mails and you WILL GET JAILED FOR THIS! And no wonder you do what you do, moving while we work on Wall Street. Thank you for your services and see you in court for these comments. Stop mailing me now or I will sue you even for harassment. 
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Freedom of speech.  Not against the law so go f**k yourself.  Go back to India
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Michael,
 
If I hear one more thing from you I have to take matters to the authorities here. You guys did not offer good service, offered a quote and then made it double the estimate and extorted cash from me by placing some items in the van and then negotiating on the final price and the bad emails you have been sending us regarding this service.
 
I have the documents where your foreman put the final bill and signed.
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By now you should have made up your mind. DO YOURSELF A FAVOUR AND DON'T GO WITH THESE CROOKS. .

Service cost: $800

This is the first review ever that I am posting about any service or product I have had a bad experience with as this deserves a mention to avoid bad experiences for others. I had booked the moving services from Excel Movers (http://www.militarycarriers.com) for Aug 31, 2013 from 3-6 PM. They insisted on taking an advance partial payment (a month in advance of the move) effectively ensuring that I don't reach out to any other moving service. They were very prompt with responding before the payment was taken. They even called up 2 days in advance of the move to check if I was going ahead with the move which I gladly confirmed I was. However on the day of the move they (Excel Carriers LLC) didn't show up at all! Here I was all packed up and ready to move along with my family (with a small kid its even more stressful to plan for the move as it is). When I called up the contact information on quote they had sent up and on the advance payment receipt, no one picked up the phone for first 15-20 min. When someone by the name David Greene did pick up the call he was agressive from the word go. Started abusing me on phone when called to honor the commitment (even made racial statements during the conversation). They refused to offer any claim to compensate for loss  or even offer a complaint mechanism even on multiple inquiries. I ended up getting some guys to help me move for an exorbitant price on the condition that I'll have to move along with them. During the move I ended up spraining my back. Worst part was instead of apologizing for the debacle at their end even post facto when I called them they asked me to get off the call and stop calling! I am firmly of the opinion that a company offering this king of moving experience to the customers should be forced to close, licence taken away or atleast (to avoid sounding harsh) atleast be subjected to a major penalty to ensure other consumers doesn't have to undergo the same harrowing experience.  Anyone interested in verifying the facts of the case or get move details on my experience please feel free to write to me at my mail ID or comment here. .

Service cost: $320