Excalibur Moving Group

I will always continue to inform people, Excalibur are not movers, they hire POS companies to move you, take a cut of the money. They hang up on you or won't answer phone when issues arise, and will. I call DOT and FBI on moving hostage situation. They hired MOVE ON based in Las Vegas, they broke and lost quite a bit. I still don't know what happened to quite a bite of stuff. Video cabinet, carpet shampoo machine, jackets, other stuff broken like antique China cabinet. These people are SCUM. Hire an ISO 9002 certified company if anything. A legit company. Or move it yourself. Not worth it otherwise.

Move size: 4 Bedroom Home Service cost: $17000

We opted for a binding price. The contract was very clear and we did just as we were required to do. Paid the deposit and set the dates. The movers never called on the day they were scheduled for pick up. I had to call Excalibur dispatch. Then after 6pm the driver calls and tells me they will be there tomorrow. So a day late. They said 9am. Never called us. Showed after 10am. Then advised us that the move was larger than the estimate and that Excalibur lies on the phone we needed to pay more. This is where it just gets worse. We can't get anyone on the phones initially. When we finally do Steve an Operations Manager does all this haggaling to get us to a "fair price" with the driver as if we don't have a contract and tells me I only signed an estimate. But we are getting a good deal and great movers. Steve agrees that there were some issues and we would be reimbursed 200.00 due to this. We sign to pay what we have agreed upon. The movers began loading us. We paid over 4k for a platinum pack and move. The movers told us we had to empty all the drawers and curios. A call back to Excalibur, Steve now has to tell the movers we have paid for platinum pack out and they have to wrap and remove all items from Cabinets and drawers. They get the house packed and they leave, packing items, cloths, plastic bindings all over the house. They did not pack an entire bathroom and a full linen closet. Taped none of the remotes or electronic items together for ease in use and unpacking. Left tons of real random stuff unpacked. Fine. We just want this over with. Delivery scheduled for the next day. We had been told by Steve that Tom-who negotiated my contract, himself and Taylor who confirmed my items would speak in the morning due to this major mistake in communication. He never called. 8:45am the movers show, they still want more than we have agreed to pay per our so called binding contract. We try to call Excalibur again. No answer. No one is calling back, No response to emails. We tell the driver we need to get on the line and get this cleared up due to the discrepancy. He agrees and then drives off with all of our belongings. Yes, they stole our items and held them hostage to extort more money from us! Excalibur would not answer our calls, we called the truck company the movers were with and got their dispatch. They claimed no knowledge of a binding contract and asked us to send them a copy we did. No response from them. When we finally get Excalibur on the line, we are told pay them what they want to get our stuff and they will send the truck back before they get "too far". The truck comes back and NOW the movers claim we owe even more because a mistake they made in the math! We get BACK on the phone with Excalibur and at this point Steve is yelling at my husband calling him an extortionists and how dare he not pay these guys for their work. Mind you we have already paid 3,100 of a 4k move that was a nightmare to start. In order to get our stuff we have to pay 2100 more dollars. They begin unloading. Not only are several of our tables broken, we have several large pieces that were damaged and we haven't even begun breaking open the boxes that contain our China, antique glass, etc. I have been taking photos and asking Excalibur how to send the information regarding the damaged goods for compensation. No response.
If you use these people may God send an army of angels to shield and protect you. Excalibur uses sub contractors and you find yourself in a loop of contracts that will have you paying way more than they agree upon since you aren't paying Excalibur you are paying their subs and the subs gives them a percentage of whatever can be stolen, bullied and extorted from you. We will proceed with legal recourse since we did in fact attempt to resolve via mediation as their contract stipulates, but since they are not responding and have already breached contract we will recover loss and any additional fees related to the legal recourse taken.
Use another mover. Pay the extra money and read all the fine print. More than anything stand up for yourself. They tried so hard to get more money than they did but my husband and I stood firm and it was only by the grace of God did this not turn into something extremely ugly on our first day in our new home. We will never do business with these people again and will ensure we review them everywhere we can based on this experience.

Move size: 3 Bedroom Home Service cost: $4028

Do yourself a favor and run! Do not hire this very unprofessional company! THIS IS NOT A LIE! all our important stuff STOLEN! other than that all glass we took is SHATTERED! And we were planning to move on a certain day and expecting they were going to come on the same day we arranged to but they did not show up!! We were stuck waiting for them to come for 5 days! and then they brought a VERY small truck that did not fit ANYTHING! After we were sleeping on the floor with NOTHING! They promised to come the next day but instead they came the next WEEK! PLEASE DONT HIRE THIS COMPANY. More than half of our items are gone missing!! The other half got damaged.

Move size: 4+ Bedroom Home Service cost: $7600

WARNING! DO NOT USE EXCALIBUR MOVING GROUP LLC UNDER ANY CIRCUMSTANCE! First, realize THEY ARE A BROKER AND DO NOT DO THE MOVING. THEY ARE A LEAD GENERATING COMPANY; THEY TAKE THEIR PROFIT AND HIRE SOMEONE ELSE. The company they hired, GTS Movers/NW Relocation Services based in Portland, Oregon, stole items and goods upon packing, Misinformation, and misleading information. They stole a camera that I was not aware of. It literally seemed these guys have hired straight off the street for cash. Damage to origin home, was not informed of rights, was 'hustled' into accepting an insurance that covers .60 cents per pound, which was NOT explained to me, was told that it covers up to $10,000 in damages. Not clear who was picking up and dropping off, would not give names of moving companies involved.

They took my deposit, then had ANOTHER moving company come and pick up goods, that they were not responsible for, according to the Excalibur representative, when we first started encountering problems. There was NO communication to us about another moving company, or how to deal with them if there was an issue.

Our stuff arrived in the back of a semi, literally in a big pile, with ZERO organization. Seriously, when we saw this, we were horrified and dumbfounded. Any child that has played Minecraft could do 110% better. Bikes on top of tables, on top of pictures. Over 1/3 of our items had damage, with about ¼ major damage. The insurance that they give you, that sounds like a lot ($10,000) seemed reasonable to me, even if EVERYTHING got damaged, but what are the chances of that? I’LL TELL YOU THE CHANCES… They pay .60 cents, per pound of damage or missing items. So my $1,500 Canon camera that they stole? it weights about 4 pounds, and I get $2.40 cents for that item being missing. THIS IS ROBBERY AND DECEPTIVE BUSINESS PRACTICES AT IT’S FINEST.

Upon delivery, we noticed right off the bat some items/boxes were missing. We call the driver 4 times with no return of phone call. We call all parties involved, GTS Shipping/NorthWest Relocation Services from Portland, and well as Excalibur Moving Group LLC, with a patronizing, yes we will look for it, with NO FOLLOW UP to call us back EVER. This was ESPECIALLY BAD FROM EXCALIBUR, with total disregard for us after we have paid.

There is damage to our new apartments floors, they UP CHARGED us because a 53’ foot semi could not get to the door, they charged us for packing materials twice, and when I caught this, they said since I’ve already paid, they cannot do anything about it.

We paid extra for them to pack our art, as professionals you would think they would know how. THEY HIRE UNEXPERIENCED movers and pay them on the spot, so of course, they packed our art wrong, and 2 pieces are beyond repair and damaged, and insurance, you guessed it, .60 per pound of damage. So we get around $5.00 for the un-reparable art.

ALSO as a side note, not that this is a big deal in the scheme of things, but this should have been maybe a red flag now thinking back in this, the trucks that came to pick up our belongings, where old, from another moving company, with spray paint attempting to cover the old logos, truck was heavily damaged, but really didn’t think much of it, then again, when it was delivered, it was in a 53’ semi that was an old Belkin mover trailer, again in poor condition, and spray paint attempting to modify the Belkin logo. Again no a big deal, but should have been a red flag.

MY ADVICE TO YOU. FIRST DO NOT USE THIS AWFUL COMPANY. SECOND, I was to do all this again, I would DEMAND an in-person estimate, where a representative from the company comes to look at our stuff, I WOULD DEMAND to see the truck being weighed, as they charge around .50 cents a pound, and they failed to produce a weigh slip for us.

They also HIDE so much paperwork from you, with small print that will screw you in the end. They flood you with a stack of it, and rush rush rush you to complete and there are items like the fact that if you can't get a 53’ foot semi truck into your place, they will charge you extra, so make sure that is something you know in advance. There was SO MUCH hidden things that were not explained to us at all, by EXCALIBUR MOVING GROUP LLC or GTS Shipping.

At this point, we are getting our attorney involved.

Check reviews online, BBB, Yelp, Google Etc. all have HORROR STORIES of this company. DO NOT USE THESE PEOPLE, PROTECT YOURSELF and YOU FAMILY from BAD MOVERS LIKE THIS. Also, help protect others by giving these people bad reviews. Its companies like this that give the whole industry a black eye and the resulting horror stories. There are SO MANY BAD STORIES about this company; I’m shocked we didn’t have the foresight to look into them.

PREDATORY Moving companies like this should be PUT OUT OF EXISTENCE. If you check how long they have been in business, its less than 1 year. Which tells me, they make new businesses each time one gets bogged down with too many complaints and bad reviews. Make sure to check trusted places like NCCDB - National Consumer Complaint Database and other trusted sources. Even if I save ONE person from using this company, all these reviews will be worth it.

Move size: 3 Bedroom Home Service cost: $4879

Do not use this company. I made that mistake January 2018 and to this day have yet to receive my goods. Oh they talk a good game.. sign you and then you might as well just give your belongings to Goodwill you'd have a better chance of buying them back. Once they have possession of your belongings they try to extort you for more money. Then they pillage every box that you have. They have no regard for your belongings they will be returned to you broken busted basically trash. I will not rest till each and every one of them is in prison for what they've done. My belongings are gone.. if I can speak out and warn somebody else before they get a chance to do it to someone else again. And I hope they lose everything they have just like they did to each and everyone of us. They don't believe the hold on to your belongings while you're doing prison time.

Move size: 1 Bedroom Home Service cost: $1714

My mom thought she was hiring them to move her from Florida to Colorado. When the movers showed up (two days late) it was a completely different company. Excalibur did not explain they where only a broker. After months of fighting with both Excalibur and the company they took her belongings, she finally got her stuff two months later. The moving company that moved her furniture was Pac-N-Go. Come to find out this is two guys who run a want to be moving company out of an apartment. The people who unloaded the moving truck where hired off craigslist. My moms belongings where thrown on the truck and almost everything is destroyed. We have over 100 pictures of my moms stuff that’s broken or has holes in it. We will be hiring a lawyer to try and get some money back with hopes this doesn’t happen to anyone else. Please for your own sanity to do not go through this company. They will not help you and they do not care what kind of individuals they hire to move your “life” across country.

Move size: 3 Bedroom Home Service cost: $4700

The sales guys are from a different planet and they would say anything to get your order and when they pick your items they will charge you a leg and arm . And you will be left with no choice but to pay them at that moment . So you should consider $x 2 in addition to what they originally quote you. Unfortunately I had to go with them for 2 of my moves and this is final- I would not recommend them for anyone else. This is day time robbery, I don’t know if I can register a case against them.

Move size: 1 Bedroom Home Service cost: $2800