Excalibur Moving Group

Our moving experience was horrible. My wife talked to them and once they had sold us that was where they stopped caring. They're brokers, despite how they represent themselves on their website and once they had contracted someone to pick our stuff up, turns out they were just storing it and they were late picking it up to boot. Next they charged us an extra fee that had never been brought up before and insist we pay them in cash.

So our stuff sat in storage for over a month with no update despite calling and calling. Then another moving company had been contracted to finally move our stuff out to Texas and several boxes are missing. We called and basically they don't care nor will they give us any kind of compensation for our stuff. I'm just thankful we didn't take much from our condo and took most of the important stuff in our cars.

Move size: 2 Bedroom Home Service cost: $2000

As a 21 year veteran of the armed forces, I moved a lot. This was by far the worst I experienced. Because of an error by their dispatcher, they had to rebook my move at the last minute, causing me to pay a huge premium on the per hour cost of the truck and crew. On top of that, they selected a truck/crew from 6 hours away for my local move, which resulted in me paying $900 for travel time (even though it was Excalibur's fault). Finally, I was told that I would only pay for the packing materials I actually used. The driver insisted that I had to pay for all $1018 of packing materials that he brought, even though I'm sure I used less than $200 because I had packed almost everything before they arrived. In all, I paid at least $2500 more than I should have per Excalibur's contract and promises. Finally, once I paid my large deposit to guarantee my move date, I was woefully unsuccessful in getting anyone to return my call and discuss the issues I was experiencing.

Move size: 3 Bedroom Home Service cost: $6900

The first time I moved from one state to another, I just packed my car up and drove. More recently having to relocate wasn’t as easy, as I have accumulated so many things. I basically needed a whole house moved! I used Excalibur Moving Group as my moving service after hearing about it from a family member and doing some research online. I wanted to use a reliable company that wouldn’t cost me an arm and leg. I was very pleased with this moving service. All my belongings were kept intact and were right at my new location when I arrived. Their professionalism and great customer service made this relocation stress free for me and my family.

Move size: 2 Bedroom Home Service cost: $1300

This company is horrible! Run!

They doubled my original quote 3 days before the move.

They told us 2-10 days. Our stuff arrived on day 23!

3 pieces of furniture were broken. Several items left disassembled with missing screws.

The movers/drivers do not speak English, and there is no way to communicate with them. They hire anyone off the street from Craigslist at delivery.

Customer service is rude and will never return your calls. You will sit on hold forever and they will give you excuses.

Move size: 3 Bedroom Home Service cost: $3000

Helped us move from Jax down to Boca when we ran into some last-minute complications. Life-savers! Called them in the evening and had help shortly after noon the next day. I can't guarantee they can do it that quickly for everybody, but we just had a little extra we needed help with and it made things so much easier.

The service cost is approximate as it's been a bit of time and I don't remember exactly. I just remember it was a lot cheaper and definitely less disruptive to our lives, than making another round-trip from Boca to Jacksonville (Neptune Beach if you know the area).

Move size: Partial Move Service cost: $250

STAY AWAY, RUN AS FAR AS YOU CAN!

We are lodging a legal complaint probably a class action law suite against this company, gathering clients with similar complaints! They have not only demanded twice the money, shipment is not here, and we are sleeping on floor, buying new clothes, utensils and shoes for everyday living. They wrote an official email (below for details) and never even refunded money or have any idea when the shipment will arrive. We have probably made over 20 calls with no call back or reply. They always say we will call back but never do. Agent KYLE - nothing short of a crook. Below is their email.


Wednesday, 06/27/2018
We will refund you $300 back on to the card on file in 3-5 days for the car shipment.

Click on the job number xxxx in order to view or alter your personal information and the inventory list

Sincerely,

Nicole Martin
Customer service specialist
Excalibur Moving Group
1-888-274-0178
info@excaliburmovinggroup.com
http://www.excaliburmovinggroup.com
US DOT: 3054918 MC: 51832

PLEASE STAY AWAY! YOU HAVE NO IDEA THE STRESS WE ARE DEALING WITH ESPECIALLY WHEN WE HAVE A TODDLER WITH NO CRIB .

Move size: 3 Bedroom Home Service cost: $10000

I recently moved from Destin FL to Conroe TX. I called many moving companies in my area and Excalibur Moving Group was the most affordable. They showed up on time, were very quick and efficient but was still friendly enough to leave a lasting impression. They beat us to our new house so we didn't wait at all.They also took the time to ensure all my stuff was in the right room. This was important to me, so I that I didn't have to move anything again due to my bad back. I would definitely refer these guys to my friends and family.

Move size: 4 Bedroom Home Service cost: $900

Im not usually one for reviews, but I cannot say enough positive things about Excalibur Moving Group - they really exceeded my expectations and made a normally time consuming and stressful moving process such a breeze. I felt like their prices were reasonable and they were super accommodating about working around my schedule and showed up exactly when they said they were going to. They were incredibly efficient moving my furniture, boxes, etc. and took special care to ensure nothing was damaged (I have a couple antique pieces and large mirrors I was really worried about). I have had major issues with almost every other moving company I have used in the past (some have been late, some didn't show up at all, one seriously damaged my furniture, I even once was robbed) so to find a quality company that ACTUALLY takes care of their clients is so refreshing. Would definitely recommend this moving company to all friends and family in the area and will be using them again in the future for my next move. Thanks again for all your help!!

Move size: 2 Bedroom Home Service cost: $2000

Doubled fee upon pickup. Quoted 6000$ for 4 bedroom house, charged 11,000$. We did a thorough itemization of household goods, listed everything down to blinds. Paid for full service move yet had to pack half of it. They hired Oasis Moving out of Las Vegas (another horrible company-stole my hand truck). Charged for “shuttle fee” to transfer from semi to small truck for drop off but they used the semi and kept the 750$. Lost over 1100$ dollars of tools and kitchen items and broke a lot of furniture and pictures but say none of this is their problem. That’s if you can even get thru to them. I sit on hold for 35 minutes on average then get disconnected upon transferring me.

DO NOT USE THEM! Charge you 30$/kitchen box, 20$/large box and 15$/ medium box.

Called to get a small refund for the “full service move” that didn’t happen and they basically said, “you signed the papers” so it’s not our problem. They said they were listening and trying to address my problem but never once showed any concern about anything I mentioned to them. Kept going to, “you signed the papers”.

They have absolutely no desire to follow thru on promises.

Crooked to the core. Avoid at all costs. That includes Oasis from Vegas.

Move size: 4 Bedroom Home Service cost: $11000

Excalibur Moving Group is a company you can trust. They saved us a lot of worry and pain. The big move was scary. My wife and I suffer with spine problems and moving seemed impossible, but Excalibur Moving Group solved our problems and made everything easy.

The sweet lady on the phone was patient with our many questions and helped us plan the whole move, including packing. She suggested things we would’ve never thought of, like insurance on my wife’s jewelry (huge peace of mind) and a trailer for the car. It made sense to fly, it saved us from hours of back pain and adding extra mileage on the car.

Packing took longer than expected, but I was happy they took the time to wrap our breakables with care and labeled the boxes. The moving guys were on-time and polite, and most important nothing was damaged. I was impressed. Excalibur Moving Group is excellent from start to finish and my wife and I recommend them to everyone.

Move size: 3 Bedroom Home Service cost: $1900

I knew that I wouldn't be able to move all of my belongings from state to state by myself, so I called Excalibur Moving Group. That was the start of my pleasant experience with Excalibur.

The phone receptionist was very polite when talking to me and Excalibur as a whole was prompt and courteous. On the day of the move, they were scheduled to be there at 10 am, and they actually arrived an hour earlier so they could help me finish getting ready to move quicker.

They transported all of my belongings for me and none of them were damaged when they arrived. I would recommend Excalibur to anyone that needs to move across states.

Move size: Partial Move Service cost: $1500

My most recent move was done with the help of Excalibur moving group. I knew going into the apartment search that I was not going to be moving my own belongings for a second time. The first time was too much for me.

A quick call had me scheduled and ready to go, I knew my price upfront and when I could expect the movers.

The day rolled around, the movers showed up right as expected and packed the truck at lightning speed but also I felt as if they really cared about the protection of my belongings. Asking questions like is this box fragile? Can we stack things on it?

The move in was a breeze and made me feel relaxed. All I had to do was unpack boxes and arrange my stuff.

All in all they made a very stressful move into a breeze!

Move size: 1 Bedroom Home Service cost: $100

I definitely made the right choice when I chose the Excalibur Moving Group. Their process moving me from Mississippi to Florida was quick, painless, and stress free. It became clear to me that any other moving company just couldn’t be as good as this one.

I especially enjoyed the customer service in this company. Everyone listened and accommodated to my specific instructions with things such as taking care of fragile boxes and where to place certain other ones.

We were so pleased with this company that I know I would absolutely choose them when or if I decide to move again, although I’m very happy where I am now.

Overall, the Excalibur Moving Group was 100% worth my time. I highly recommend this company to anyone who needs to get from state-to-state quickly and easily.

Move size: 1 Bedroom Home Service cost: $1300

Excalibur underestimated my move by $7,000. when the movers from United Moving came to house they raised the estimate to 7,000. Even though Excalibur worked a deal with the movers it still cost me $2,000 more. They also hire the cheapest movers they can find. Movers were not polite to my wife and even asked for a tip. The truck they used to haul the furniture I would not use to haul my horses. It leaked and was very small so they had to cram everything in. Worst yet they ran out of room on vehicle so just got in truck and left. I had to sell at a huge loss a refrigerator, washer, dryer, 2 couches and a grill. I have asked for compensation for this loss but I can not get anyone to reply. I guess they got my dollars now. good luck if you decide to use this company and United Movers.

Move size: 3 Bedroom Home Service cost: $12000

I had just got offered a new job in Arizona, but I currently lived in Pennsylvania and had no time or desire to pack up my apartment and drive all my stuff across the country myself. So I started looking online for some moving companies that could do it for me at a reasonable price. I was also looking for one with good reviews so that I knew my stuff would be in good hands. That's when I stumbled across Excalibur Moving Group, and after doing some research on their site and a very pleasant phone call which answered all my remaining questions, I determined that they were the right company for me. They quoted me an amazing price (way cheaper than other companies I talked to) and got me scheduled right away. The delivery guys went above and beyond in both the loading and unloading of my items, which were in the same condition as I left them when the move started I might add. They made a very stressful time so much easier and relaxing for me be getting all my stuff to my new place on time with no extra hick ups. If your in need of some help moving Excalibur is definitely the way to go. Highly recommended!

Move size: 2 Bedroom Home Service cost: $2200

DO NOT USE THESE FRAUDULENT PUSHERS! My mother gave a down payment to this company and they were supposed to show up today “late morning to early afternoon.” After 10:00PM I started to think to myself that something was fishy. One quick google search brought me to countless reviews stating that this company is indeed fraudulent & many people have lost all of their possessions to this company. At 11:30PM my mom got a call from one of these snake oil movers saying they will be at our house in 10 minutes! I told my mom to cancel the payment and once the two men arrived IN A BUDGET TRUCK (NOT A TRUCK OF THEIR OWN WITH THEIR COMPANY LOGO LIKE THE WEBSITE SHOWS) I told the driver “Thank you so much for being over 12 hours late, because if you hadn’t been then I wouldn’t have found all of the fraudulent claims in reviews and your BBB score of an F.” Then the driver sat there and said nothing while he had a nervous/awkward squinty smile on his face completely showing his cowardess. I told him “so we won’t be needing your service” and as soon as I said that both men rolled their windows up and they took off. I realize we should have did more research before committing to the down payment. Plus all of the 5 star reviews on this page are made by them to level out their average.

Move size: 1 Bedroom Home Service cost: $2400

I had called and requested a quote from Excalibur Moving Group (referred to as "EMG" from here on). Once finished talking about the quote the salesman requested a down payment to secure the moving date. I complied and paid a $500 down payment. The conversation ended and I hung up. I then proceeded to see their online reviews and saw their online presence was atrocious and immediately called back in order to obtain a refund. During the phone call I spoke with a supervisor and after going back and forth, being told a "guarantee" of a full refund if I am dissatisfied with the move, being told he is saying this on a "recorded phone call" that I was unaware was being recorded, he finally agreed to give my money back according to the contract. I waited a week and called as I had yet to see a refund enter my bank account. They claimed there is a 21 day waiting period. I then called again after 21 days to be told it is actually 21 business days, and will be in my account that day or the next. I still have yet to receive my refund and they will now avoid my phone calls. This business is a scam and YOU SHOULD NOT pay any down payment with this company. I have not been issued a refund, nor have I been serviced in my move by EMG.

Move size: 1 Bedroom Home Service cost: $500

I really don't like moving, and this happened quickly and easily due to Excalibur. Having to relocate unexpectedly due to a job transfer, and did not have time to do a lot of research. But Excalibur took care of everything and reassured me that my belongings were well taken care of all along the way. I had to fly to meet them a week later, which worried me but- everything went as I expected, and everything was loaded into my new condo and set up really quickly. Thank you! Will recommend.

Move size: 1 Bedroom Home Service cost: $870

Run, run as fast as you can and use ANYONE else. Pods, Estes Sure Move, Drive it yourself, ANYONE. I have had the most horrible experience end to end.

I have written a 4page complaint, but I will leave those details for my lawyer and their customer service. and try to sum up the worst offenses.

-When "selling me" on their services I told them I had a substantially cheaper quote from PODS. The sales person then tells me "You know what PODS stands for? Potential Of Damage." Assuring me Excalibur Moving Group (not to be confused with the much higher rated Excalibur Moving and Storage unsuspecting people will find when googleing) would be much easier and safer
- When the week of my move comes, they continue to delay, day by day, each time telling me "Tomorrow" causing me to reschedule my flight and hotels not once but twice each time at a fee. they picked up my things 2 days past my "delivery window" and three days after they told me the prior week.
-I was told (see the attached text message on yelp from "relocation specialist" it would be 21 days worst case scenario.. it took 25 days with 0 communication
-My stuff sat in New Jersey for 21 of those days..just sat
- When I finally got my stuff there is major damage..the claims form must be printed and mailed. email or fax will not be accepted.

I can't get a call back for anything. at this point it feels my only option is legal action? I don't know what else to do. I paid them $1,400 to be late picking up, late delivering, and to break my things, and I can't even get a call back.

Move size: Partial Move Service cost: $1400

My sister hired this company. They contract your move to someone else, which you only find out when you call to find out where your stuff is. It took over a MONTH to deliver my friend's things while she and her children slept on the floor. The truck finally appeared at 7pm with one mover. Her son had to help him move their broken items, some of which were missing. This company will no longer speak to my friend. Please do not hire this company!! They strung my sister along for a month! Completely unacceptable!!

Move size: 2 Bedroom Home Service cost: $3500