Excalibur Moving Group

I can’t find one positive thing to say about this company. The people in the office Maria, Steven and Nicole were easily the rudest people I have ever communicated with. There was a complete lack of professionalism.

An abbreviated story of my move:

I booked my move with Excalibur Moving Group back in January. My move was from Indianapolis to Fort Rucker, Alabama so I could join my husband who is an army pilot. The move was scheduled for May 15th. However on May 14th they tried to call me and say that they were going to have to pick up my items on either the 16th or 17th, which would break the terms of our contract. I called angrily and received confirmation that they would in fact arrive on May 15th. The movers showed up two hours late and informed me that I would be charged $75 per person per hour due to my apartment “being far from the elevator.” I had to hold items while they taped things and pick up all their trash, which is not my job.

I was asked when I wanted my items delivered and I said May 18th. He said that sounded doable since it wasn’t that far of a drive. However, after my items were taken that is when everything went terribly. I did not receive my items until June 11th!! Almost a month after the fact. I was never given an answer as to where my items were kept. I had four failed deliveries, which is ridiculous because I work and my husband is an active duty pilot so he can’t just take off work. Due to the failed deliveries I lost time at work!!

The movers showed up at 9:30 at night, which I believe is so that people can’t see their items and it’s late so you don’t monitor them as you otherwise would. I 100% believe that Spirit (company who did my move) employs illegal workers. One of the workers did not have identification. Regardless, as soon as they opened up the truck door my kitchen table came flying out and shattered. My brand new chair and couch were ripped, I had missing items, broken items, etc. Oh and I was charged an additional $480 something because my weight went up, but failed to ever receive a weight ticket. So I am sure that was a complete lie, but they said they wouldn’t deliver if I didn’t pay.

The customer service was terrible for both Excalibur and Spirit!! The owner of Spirit, Eli, is a misogynist and extremely rude not to mention completely clueless and worthless when it comes to what is going on with his company. The Director of Operations for Excalibur, Steven Ericsson, alerted me that my move “took years off of his life!” Well imagine how I feel. I easily spent 25 hours on the phone with these people if not more trying to get an answer as to when my items would get delivered. We finally received a reimbursement check that bounced. It bounced for $100. How does a National Moving company bounce a $100 Check??

Now I am in the claims portion of my move and filed my claim over a month ago and have yet to hear anything about compensation. This moving experience was absolutely horrible. They treat military families terrible so I can only imagine how they treat other families. No one ever needs to deal with this and I strongly urge that this company be shut down. They are predatory and have wronged so many.

Move size: 1 Bedroom Home Service cost: $2000

STAY AWAY from this moving company! This company made our move so much stressful and I swear that we would never want to move again just because of them. So initially they contacted us and talked about how great the moving company is and bla bla. They would call us everyday to get the business from us. But once they got the deposit they didn't bother much. Called us just a day before to confirm the pick up and then again there pick up time changed many times. There reviews are great and I am not sure if it is genuine at all because of the experience I had. They are NOT professional and all they care is just the money. No person came in for initial visit to give us an estimate. They gave us estimate based on the count and when the day of move in came. They over charged us like $1700 more. They hired another moving company and they had no idea what excalibur had quoted us and said it didn't matter. Delay on delivery and they would give us heads up on short notice. Not just that, when we received our item there were few people that were damaged and I have been calling them frequently to get it taken care of but they don't return your call back and every time you call them they say the will get back to you. Very frustrated with the entire team and how things have been handled. JUST go with another moving company. Highly NOT recommended.

Move size: 4 Bedroom Home Service cost: $7000

I don't understand how this company is still in business. I am currently working with an attorney and will do everything I can to make sure this business goes out of business. For all the pain my family has gone through, it was a horrible experience. Its been almost 30 days and we still don't have our items. God only knows if we are even going to get them. Now that they see this review, I might get all my things damaged like everyone else. They lie, they don't return calls, say derogatory things and basically don't care about their clients. Please contact me directly and I can go into more detail of our horrible experience.

Move size: 1 Bedroom Home Service cost: $4500

Crooks, unprofessional and master-liers! You’re better off leaving your household goods behind than having any sort of business with these scams! If you are so desperate b/c zombies have taken over the world and no other entitiy can do your move then fine call these losers, but if Greg Hogan happens to pick-up the phone hang the F up!! He is the original sleaze unable to make anything happen! He talks a big talk to sell you his worthless quote, but once you pay the intial deposit updront good luck catching him or team after that! They quote way low to lure potential saps only to Screw you over after!! Its b/c of companies like this that give other movers such a bad reputation! The whole industry should try and revoke their licence, if they actually have a ligitimate one! We ended up havig to hire and pay another moving company. Stay away from these people and save yourself pain, stress, and money!!

Move size: 4 Bedroom Home Service cost: $12345

Horrible, horrible company. I cancelled midway through knowing I would have the fight to get my deposit returned but at this point, no confidence in the business handlings, I cancelled, told the company and third-party driver verbally, the deal was off. Cancelled. The third party movers and Excalibur took my belongings anyway, without permission, and are now refusing to give me my personal belongings. I am in the process of obtaining legal representation in taking legal action against Excalibur Moving Group and their hired third party transport company. They are currently in the possession of my belongings illegally.

DO NOT USE THEM!

Jeanne S.

Move size: Partial Move Service cost: $2250

Our moving experience was horrible. My wife talked to them and once they had sold us that was where they stopped caring. They're brokers, despite how they represent themselves on their website and once they had contracted someone to pick our stuff up, turns out they were just storing it and they were late picking it up to boot. Next they charged us an extra fee that had never been brought up before and insist we pay them in cash.

So our stuff sat in storage for over a month with no update despite calling and calling. Then another moving company had been contracted to finally move our stuff out to Texas and several boxes are missing. We called and basically they don't care nor will they give us any kind of compensation for our stuff. I'm just thankful we didn't take much from our condo and took most of the important stuff in our cars.

Move size: 2 Bedroom Home Service cost: $2000

My sister hired this company. They contract your move to someone else, which you only find out when you call to find out where your stuff is. It took over a MONTH to deliver my friend's things while she and her children slept on the floor. The truck finally appeared at 7pm with one mover. Her son had to help him move their broken items, some of which were missing. This company will no longer speak to my friend. Please do not hire this company!! They strung my sister along for a month! Completely unacceptable!!

Move size: 2 Bedroom Home Service cost: $3500

THE WORST COMPANY EVER PLEASE DON'T USE THEM ! My experience was the WORST ever ,it started the day they came this company hires other company's to move you,I hired this company to pack and move me when they came I was told they don't pack I had mostly the house packed up they did my kitchen and tossed things into a box with no concern I payed them over 1000 dollars and when they got to my storage place I was told they lost my weigh ticket and was told it was over 3000 they originally good me about 1200 more than I was told if I didn't pay they wouldn't unload my stuff and leave,I payed they packed my unit in disarray breakable boxes was just put wherever my son bedroom was all destroyed, when I started to unpack my things things were stolen my weed eater my dolly and who knows what else my boxes were open and not retaped this was a horrible experiece,PLEASE DON'T USE THIS COMPANY.,THEY LIED AND STOLE from me.

Move size: 4 Bedroom Home Service cost: $4000