Dumbo Moving and Storage

It's unfortunate that I even have to give this company 1 star to write this review. The disrespect I was subjected to on my move day is more in line with a negative 5 review. I am writing about my experience with this company for a move that was scheduled for January 8, 2026. I'll start off by saying my experience with the company leading up to the move was smooth. The day of the move the movers arrived on time and as part of the contract the movers were to move ALL the furniture with about 10 to 12 boxes. Three movers arrived and the lead mover assessed what needed to be moved. This did not make sense to me because pictures of what I needed moved had been sent to the company prior to the move day. There were three women at the house when the movers arrived while I went to the location where the things needed to be moved as there was a short window to get all of this done. The movers decided to start loading the truck with the boxes despite being told multiple times that the furniture was the priority. Once they got to a point where the truck could no longer fit the furniture they said they were done and I would need to call the company for a new quote. I expected this, however the person I spoke to was the most disrespectful unbusinesslike person I've ever encountered during a move. I was told they don't need my business and they understand what it is to move things. When I asked to speak to the person who I made the original reservation with I was told the person died in the week or two between the time I had made the reservation. At this point it had become a big joke. The movers proceeded to drive off with my belongings, leaving a bedroom set that needed to be moved THAT day. I called the company 3x to make a complaint and was finally connected to Becks who I had made the original reservation with and was told had died. Clearly he was NOT dead. Needless to say I let him know that their company came recommended to me by a family friend who had used their services 3 months prior. The only difference was a man was involved with that move. They saw all women and thought they could take advantage of us. I've moved belongings multiple times and this by far has been the worst experience. Its unfortunate I needed a licensed company for this move because I've had amazing unlicensed movers move my things with care and respect. If you're going to have someone lead a move, make sure they can communicate effectively. I would not recommend this company to my worst enemy. I was lied to, misled, yelled at, ignored and EXTREMELY disrespected during a time of high stress. The level of stress that was ADDED to the situation was disgusting. Negative stars all around. If you value your things, time, money and yourself, DO NOT USE THIS COMPANY!

Move size: 2 Bedroom Home Service cost: $56472

This was the easiest and best move experience in Manhattan between coop elevator buildings! Bella supplied a price quote, insurance certificates, information on reserving freight elevators in both buildings—all with good humor! Valentin and his crew came on time, with tools and bags to wrap mattress & boxspring. They were careful and obviously experienced—completely professional. I recommend them to get you through the complicated, stressful requirements of a move in or out of NYC. They are the perfect blend of professionalism and helpfulness. Thank you Dumbo, it takes a magical flying elephant to get through a move in NYC!

Move size: Partial Move Service cost: $300

I had to transport all the contents of my Manhattan 1 bedroom to my Brooklyn 3rd floor walkup in record time and comply with the strict requirements of the building was moving put of. Dumbo gave me a quote that was less than half what the other firms were giving me. The professionals, Jason and Jose came timely and conducted an impeccable work. They disassembled what needs dto be disassembled, then carried upstairs in my new walk up and assembled it again, even helping me distribute the furniture in the new space. Absolutely recomen them. For their price and for their service!

Move size: 1 Bedroom Home Service cost: $376

I recently had the pleasure of working with Pavel and his team for my move, and I cannot recommend them highly enough! From start to finish, they demonstrated exceptional professionalism, efficiency, and care.

Pavel's communication was excellent from the get-go. He made sure to confirm all details beforehand, arrived exactly on time, and was prepared with everything needed for a smooth move. The team worked tirelessly and handled my belongings with such care, ensuring that even fragile items were securely packed and transported without a scratch.

What really stood out to me was their positive attitude and willingness to go above and beyond. They didn’t just move my items—they made sure everything was placed exactly where I wanted, even offering helpful suggestions for arranging my furniture. Despite the heavy lifting and a few tight spaces, they tackled every challenge with a smile and an unmatched level of expertise.

If you're looking for movers who are reliable, efficient, and genuinely care about their customers, look no further than Pavel and his team. They made what could have been a stressful experience completely seamless and even enjoyable. Thank you, Pavel and team, for your hard work and dedication—you truly exceeded all my expectation

Move size: 1 Bedroom Home Service cost: $1000

Absolutely outstanding service! From start to finish, the moving team was professional, efficient, and incredibly friendly. They arrived on time, handled our belongings with the utmost care, and made the entire process stress-free. They went above and beyond, even helping to reassemble furniture and ensuring everything was placed exactly where we wanted. The level of attention to detail and customer service was exceptional. I highly recommend this moving company to anyone looking for a smooth and hassle-free moving experience. 10/10!

Move size: 2 Bedroom Home Service cost: $1000

Primary compliments to Mr. Joel Granatstein !! This gentleman truly cares about the customer and is extremely helpful and kind and patient throughout the entire process. Very knowledgeable and provides the best customer service you could ever ask for. In the end I really dont know what I would have done without Joel, to say that he went above & beyond is simply an understatement. JOEL IS LITERALLY THE BEST EVER #1 !!! The move itself was handled by 2 professional guys from truck # 124. I did not have the easiest stuff to move and they still got everything done within an hour. Super well packed and perfectly taken care of from start to finish. Got all my belongings transported half way across the country with zero damage and was an even smoother process on the delivery side. Pick up and delivery both completed without a single issue. In the end the truck even arrived to my destination days ahead of schedule which was such a nice surprise. Dumbo will accommodate you every step of the way. Very impressed with these guys & you will be too!

Move size: 1 Bedroom Home Service cost: $2100

This was a cross-country move, so I was worried about my belongings bouncing around in the truck for days. But these people used ratchet straps to keep everything secure. I got updates at each major checkpoint, which really helped calm my nerves. When the truck finally arrived, nothing was out of place—even my favorite reading lamp was intact. They also helped unwrap my couch and TV stand. It felt like a seamless process, and it took less time than I anticipated. For anyone planning a long-haul move, this level of organization is exactly what you need.

Move size: 2 Bedroom Home Service cost: $3255

At first, I was hesitant to give my information to James because of past experience. And boy was I nervous, when someone asked me, did you shop around? The answer was no. A friend had offered to help for free, and I was tempted. Then came the move - they were on time, and were perfect professionals. Esp. my man from North Africa, he got me to calm down, when I realized that we had a cultural barrier with how we call things. James didn't understand what I meant and he ticked the way he heard it and some things were left out. Everything was done well - wrapped and placed properly in the truck. and talk about unpacking? That was the best part. Thanks guys, you're the best.

Move size: 2 Bedroom Home Service cost: $103622

This was my first experience hiring movers and it exceeded my wildest expectations. The scheduling and quote were a breeze/no hassle. Their customer service team was cordial and reached out to me to confirm before the moving date which was greatly appreciated. The crew was polite, friendly and EARLY. They offered no issues and were able to move everything quickly and with ease. They placed everything exactly where I wanted it, without breaking any furniture or even a sweat. I cannot recommend this company enough, if you are looking to hire movers Dumbo Moving is definitely the way to go for a stress-free experience!

Move size: 3 Bedroom Home Service cost: $457

The customer service at this company was excellent. After the move was all done, they called me to see if everything went well and if I was happy with the service. They even gave me a checklist to help me inspect all my belongings for any damage. When I noticed a small scratch on a table, they were amazing! They offered to send a specialist out to fix it for free, and they didn't charge me extra. They also sent me a helpful email with tips on how to settle into my new home, which was a nice touch.

Move size: 2 Bedroom Home Service cost: $4370

Peter, Gaga & team were excellent and I cannot recommend them enough. I was very stressed about moving in Manhattan as my job is extremely busy. Peter was extremely responsive and answered all my questions via phone call or email within the hour each time. The movers arrived on time and I didn't have to lift a finger. They were extremely professional and took great care of all my items to ensure nothing was damaged. The movers arrived at 8am on the dot, and I was literally in my office sitting at my desk at 10:04am. I have already recommended to all my friends and coworkers. If I were to move again, I have no hesitation to use Dumbo Moving again 1000000%.

Additionally, the entire team is extremely professional & I felt the price was more than fair for the service they provided. I've had moving companies before charge additional for X, Y, Z but Dumbo Moving offered me two complimentary wardrobe boxes and carefully wrapped up my items. I had a few plants I forgot to let them know I had and the team even carefully placed them in a box for me securely tucked away. They've treated my items as if it were their own. I am thoroughly impressed.

Move size: Studio Service cost: $310

I hired them for an important move on my sister’s recommendation, and she insisted I trust nobody but Dumbo Moving and Storage for the move. This move was important not because of the size of the move but because of all the precious stuff it contained and the time management of the move, but also it was happening when we had a cancer patient with us who according to the doctor was not going to live many days and I wanted to make the most out of the time left. This was the reason I needed someone who could take complete responsibility for my move and be gentle with my possessions. I must say I was not expecting it but Dumbo Moving and Storage did an unbelievable task. I was able to trust them and stay at peace about the move. They were very good to talk and talking to our family members as if they know us for a very long time. Thank you tons.

Move size: 3 Bedroom Home Service cost: $5670

These movers are the most reliable yet affordable ones in town, they do not just help us in moving all swiftly but also take care of our belongings as their own. They did the packing from their heart, and we loved that. We were looking at them working and their dedication, efficiency, and hard work made us amazed to the next level. Cannot put my feeling in words when I saw my house all packed in just a short span of time and not just it but also the unloading at the destination and their way of going above and beyond in setting me up in the new place. My heart was so full at that time seeing that nothing was left behind for me to do and they did everything on their own. I highly recommend Dumbo Moving and Storage for all your future moves.

Move size: 2 Bedroom Home Service cost: $4490

Joel Granatstein has helped me with several complicated moves. I am disabled and need extra accommodation to help pack and move important family heirlooms and artwork and furniture in multiple locations. Joel meticulously priced all options and called to check in every step of the way, before, during and after each move. The service was so high above and beyond my expectations I cannot imagine ever moving with anyone else! Special shout out to Paata, Temo and David, my dream packer-mover team!

Move size: Partial Move Service cost: $1200

Wonderful company! I chose them because the quote was almost 200$ less than another company. Ray was supportive on the logistical end, helping set everything up and get the time frames I needed. I also appreciated that I was able to update my inventory up till the day of the move! Truly wonderful customer service.

Movers were strong, kind and diligent. They moved my items carefully and with respect. They intentionally disassembled and assembled furniture and even helped me reach high up things I couldn’t, such as some wall art and items on the top shelves of the cabinets. I definitely recommend renting the bins, they drop them off in your apt for free and pick them up after you unpack—this made the process way more manageable and the whole move process quicker!

If you’re on a budget this is a great company to hire— I understand it’s always a gamble with who you get day of — but these guys were really awesome!

Move size: 1 Bedroom Home Service cost: $700

This is my second time using Dumbo Moving & Storage, Inc. located in Brooklyn and they did an excellent move for us, once again. Both moves were complicated, however, Dumbo Moving & Storage were understanding of our needs with moving our father's possessions after he passed away.

We were quoted a fare price, communication via emails and phone calls with the head office were easy, and the payment process was simple. Plus, each time the movers were careful, courteous, respectful, and efficient. I highly recommend Dumbo Moving & Storage.

Thank you, Dumbo Moving & Storage for helping to take the stress out of this move.

Move size: Studio Service cost: $595

Moving can be a total nightmare, but Kris made sure that wasn’t the case for me. He was my moving contract coordinator and really took the time to understand my needs. The estimate he gave was spot on, with no hidden fees or surprises. Paula, who handled the dispatch, was incredible at keeping everything organized. She coordinated with the movers perfectly, and they arrived exactly on time. The movers were careful with all my belongings, and Kris checked in several times during the move to make sure everything was going smoothly. I felt like I was in good hands from start to finish.

The entire process was stress-free, thanks to Kris and Paula.

Highly recommend!

Move size: 1 Bedroom Home Service cost: $1478