Dumbo Moving and Storage

The move to the new apartment went a lot better than the last time I did this. I had a ton of winter gear and those big plastic storage bins that are always a pain to stack. These guys showed up on time and just got to work, getting the whole load down the stairs without hitting the walls. I stayed out of the way and let them handle the heavy lifting. By the afternoon, my bed was in the new room, and I didn't have to spend the whole night moving boxes from the curb.

Move size: 2 Bedroom Home Service cost: $4875

I moved from NY to TX and purchased over $300 of my own heavy duty moving blankets because my things were going to be in storage for some time. The saleperson and I discussed this point for a very long time because my furniture is not IKEA, it's good quality I received as wedding gifts the year before. I told everyone that went to pick up the furniture and let the warehouse know in Texas as well. This is all documented. When everything was delivered none of the furniture had blankets and pretty much everything was scratched. I am BEYOND disappointed.  Terrible service and now nobody is available to respond!!

Service cost: $3083

This company is exactly the opposite of what it claims. they are highly UNPROFESSIONAL group who claim that they will send "the best people we have " to do the move ! In fact, the reality was opposite when they moved my home. they broke my furniture and initially agreed to send me a compensation cheque. I had taken full insurance and they will not clearly provide me with the insurance details. they put a "stop payment" on the cheque they sent out to me causing my bank to charge me a $15 fee for the cheque. the people that are responsible to deal with the payments specifically the manager, Anthony is very rude and he has hung up the phone when I asked him about the damages. he bluntly told me " we cancelled the cheque as we determined we did not break your furniture". When I asked him, do you see the pictures I took with your men standing beside the damaged furniture he hung up. I have lost $ 3000 due to this move and I am filing back a complaint with the credit card, FMCSA and also will file a court case against these self claimed  "highly professional  company" !

Service cost: $3000

DO NOT hire these guys! I never write reviews, but this was such a horrible experience that I feel compelled to.

I moved from Portland, Oregon to NYC, and they ruined thousands of dollars worth of furniture from West Elm along with my road bike and clothing. The service rep handling my move was unavailable via phone and email on the day of my move, and the mover who picked up my stuff gave me only an hour's notice prior to showing up with the truck; when I say that, I mean that he literally didn't tell me the date of the move until 1 hour before.

I cannot tell you how upsetting it was to move cross country only to have my possessions ruined. I tried to file a claim, and after wasting even more of my time – sending photos, detailing damages, corresponding via email – they told me that I didn't purchase "additional insurance" and would only cover $0.60/lb for a total of 270 lbs. I was stunned, because at no point did their sales rep multiple tiers of insurance.

Frankly, this company is horrible. The guys running it do not care about their customers, and they in no way will do anything to help you when something goes wrong. Seriously, DO NOT hire these guys. This was an absolute nightmare.

Move size: 1 Bedroom Home Service cost: $2600

Our experience in our move to Hoboken was a disaster, 'shady', and our instructions were blatantly ignored which I could only explain by the fact that one of the movers spoke no English  (the other two movers did so I have no excuse for them). These are the highlights (and next time I am going back to Oz Moving - their movers seemed to know (were trained most likely) exactly what to do with each and every piece of furniture vs. Dumbo guys who seemed clueless. Unfortunately they were booked for July 31, 2013) First, when they arrived at our apt in Brooklyn, they smashed and scratched some of our walls - luckily we had paint on hand to do a quick fix as we would have been charged by our landlord for any dents/scratches on our wall. We then witnessed them moving our furniture without ANY precautions and ignoring our requests; all our mirrors were broken (unwrapped), our bikes smashed (both had to be brought into the bike shop) our dressers, nightstand and acrylic coffee table were dragged across the floor without even a blanket and even a modicum level of care and precaution was non-existent. The movers apologized by blaming the 'new guy' as it was his first day. When they were parking the truck in Hoboken on 8th and Willow, they ran over a PARKED car and the police were called. The movers stated to us, that they were 'nervous' about the cops showing up as the 'new guy was an illegal immigrant' that shouldn't be working. I think this situation exacerbated the lack of focus on our move.  Both my husband and I have moved several times using other outfits over the last several years and have never experienced such gross negligence, lack of precaution (and lack of using moving blankets!) and unprofessionalism. We wrote to Dumbo Moving Company on August 4th describing our experience (after we wrote them we found MORE items they had destroyed as we continued unpacking) and requested a full refund  (~$800) which wouldn't even begin to cover the cost of the items destroyed (in the thousands at this point). Their response? An offer of $160 dollars for the 60cents per lbs general insurance they carry and the following response: "Since yesterday, I have received special instructions from the General Manager to specifically address your use of such terms as "shady business practices" and "illegal immigrant" in your earlier communication. Please be advised that the above mentioned accusations are false. Dumbo Moving and Storage respects your right to share your feedback on any of the platforms specified in your email. However, we reserve the right to hold you legally liable for any and all false claims and defaming comments towards Dumbo Moving and Storage and its agents. " ??WHAT??  I responded: "Please communicate to the General Manager that said 'false claims' came straight from the mouth of one of your employees when they were concerned/nervous about the police showing up to investigate the moving truck running over a parked car with the presence of an 'illegal immigrant' working with them. His words. Not mine.  I would not jump to such a conclusion and frankly it made us incredible uncomfortable to be put in a potentially legally grey (i.e. "shady") position as you can imagine. Let's be clear; this situation was not racial or any other type of 'discrimination' on our end of your movers. We treated your movers kindly, brought them Gatorade and tipped them well."So my ultimate take-away is that this outfit does not provide professional service and uses 'insurance' as a free pass for not taking appropriate measures in moving furniture. BOOK AT YOUR OWN RISK. 80% of our furniture being damaged or totally destroyed is not a one-off-freak of the universe accident or bad luck..its a the inevitable outcome of a lack of understanding of how to provide professional moving services (All our furniture was dragged without a blanket including all our broken mirrors, dressers, glass console table, side tables, etc!!),  gross negligence and lack of focus (did I mention they drove over a parked car and were dealing with the cops right out our door?). Now we have spent HOURS trying to get just the cost of our move back with our credit card company - next step is legal remedy!FYI - others who have had similar experiences you can complain to the BBB easily using this link (https://www.bbb.org/cons…).

Service cost: $1000

The worst customer service I have ever experienced. I will not wish this experience on my worst enemy. Everything started well. The movers showed up on time and took 15 boxes from my apartment including other items. My partner and I saw them label 15 boxes as they were taking the boxes downstairs. I even signed a contract showing exactly 15 boxes were taken from my apartment. Upon delivery, I only received 14 back. I sent an email to their claims manager. Not only was he curt, he actually refused to acknowledge that the contract stated 15 boxes. He said the movers made a mistake to write 15 boxes there, when they only took 14 boxes to the camera of the truck and blamed me for the inconsistency and their mover’s mistake. They then asked me to make a police report to claim what is lost. Please avoid. The disrespect is not worth it.
To make a long story short – here is part of the conversation for you. You have been warned.

On Mon, Jul 9, 2018 at 3:09 PM, I wrote:
Thanks for the follow-up. Unfortunately I cannot ascertain the claim value of the books -- seeing as there were more than 40 books and I can't remember the title of each book. These were books that I purchased during my Master's studies, so the price could not be ascertained. However, I did spend more than a few thousand dollars on books for Masters studies.

The guys who moved my items said I would get 14 boxes back when I gave them gratuity. I told him it was 15 and not 14. He acknowledged, then I signed.

The box was properly labeled books. I had packed 15 boxes in total. 14 boxes were delivered.

I also said this to the delivery guys when I gave them gratuity. There was one more box in the truck when they came. They said it wasn't mine, so I didn't press forward. So it is possible that the initial movers communicated 14 boxes like he said instead of 15.

On Jul 10, 2018 11:47, Feedback Dumbo Moving feedback@dumbomoving.com wrote:
the records show you only had 14 boxes.

On Tue, Jul 10, 2018 at 12:03 PM, I wrote:
What record? The attached sheet says I have 15 boxes and not 14.

On Jul 10, 2018 12:06, Feedback Dumbo Moving feedback@dumbomoving.com wrote:
the camera on the truck show only 14 boxes was taken

On Tue, Jul 10, 2018 at 12:08 PM, I wrote:
Then is it my fault? I gave 15 boxes. The sheet that I signed says 15 boxes. Is it my fault that your movers only took 14 boxes to the camera?

On Jul 10, 2018 12:17, Feedback Dumbo Moving feedback@dumbomoving.com wrote:
you didn't give 15 boxes if the camera shows what only 14 was taken.

On Tue, Jul 10, 2018 at 12:27 PM, I wrote:
Look at the attached sheet. Your movers wrote 15 boxes because they took 15 boxes. I didn't write that. So if your movers lost my box and only took 14 to the camera, you can't tell me that I only gave 14 boxes. Your movers wrote 15 boxes for a reason. The contract states I gave 15 boxes. This is the most unprofessional service in the history of customer's service. I understand you don't have the box anymore-- but to play with me like this is not acceptable.

On Jul 10, 2018 12:31, Feedback Dumbo Moving feedback@dumbomoving.com wrote:
that was a mistake, I only work on facts here, and the facts are only 14 boxes were picked up.

On Tue, Jul 10, 2018 at 12:40 PM, I wrote:
Well your facts are not correct and obviously you do not work with facts. I packed 15 boxes and saw them label 15 boxes. What the movers took the camera is not fact. You should know this as a claims manager -- and besides cameras can be manipulated. So cameras are not fact. It was not a mistake that they wrote 15 boxes because there were 15 boxes that were taken. They took 15 boxes and therefore they wrote 15 boxes. That is fact. No more no less.
As a claim manager, you should investigate further and not play with me like this. This is not acceptable and ridiculous.

On Jul 10, 2018 12:41, Feedback Dumbo Moving feedback@dumbomoving.com wrote:
we have investigated your claim, there is no missing boxes.

Move size: 1 Bedroom Home Service cost: $2356

Hired them for a commercial job for moving out 2 heavy 55o pound doctor's chairs. The person booking it schedule it at first as it was a residential job, who thinks that people in their living room has 2 550 pound doctor's chairs must be smoking! First mistake, second sending only 2 guys instead of 4, who have to lift these chairs 4 steps down..so again: not listening to the client, third problem: bringing a van with a non-working lift gate. The guys where very helpful after convincing them not to cancel a move out job!! So, because we where moving on same street, but 4 avenues uphill!! we convinced the guys to roll the 2 chairs over the sidewalk to the new destination..still we never got a Truck although we paid for 3 hours , van and 3 movers, and if it was not of our persistence they would have cancelled the move out job..can you imagine! Never use them again, overpriced and incompetent.

Move size: Commercial Move Service cost: $555

They lie and scam their customers.

Firstly I had a quote which I accepted and was told multiple times that I was under the delivery minimum. When the movers turned up their trick is to call the office to make up extra charges to get you to pay because at that point you have no choice as you have already paid for the whole move and you need to move out.
So upon pick up which they were 5 hours late for, they tried to charge me an extra $260, I called Ana and she said it was for my headboard that I didn’t put on the inventory. First lie because the inventory I have on email from them says ‘bed including mattress’. After realizing they were wrong and they couldn’t con me on this because it’s in writing, they then made up another $102 charge when I even took less items than was on my original inventory - I minused a dresser which is a large item. Knowing that I had to move out that day I had to pay the $102.

Then when they came to drop my stuff off they then charged me another $100 to carry my stuff down the hallway to my apartment. I arranged it so that they can park directly outside and the elevator was literally as you enter the building.

The worst part of this was they told me they had delivered all of my belongings, another lie. When I asked where my $300 mirror was the driver told me it was broken and still in the van. He then showed me a text from Vlad at Dumbo movers advising him not to tell me that my property had been broken. They were basically hoping that I hadn’t realized, so they were not going to tell me until I asked where it was. The video clearly showed that they had not properly packed it so it was due to their negligence.

When I claimed for compensation, they offered me $100 on the proviso that I wouldn’t write any negative comments on social media, so basically bribery. This was not even a third of what my property was worth and they said basically they were doing me a favor because they should only be paying me 60 cents per lb of my damaged property which I understand was in the contract. I then spoke to their claims manager Anthony who had the worst attitude ever and literally screamed at me throughout the whole conversation. When I said I would take this to court if they didn’t offer me satisfactory compensation he accused me of extortion.

This company is an absolute joke, due your due diligence and go with a reputable company that wouldn’t take advantage of people during a stressful time. It’s a real shame that you treat customers this way.

Move size: Partial Move Service cost: $1052

What a nightmare! Dumbo Moving & Storage damaged my furniture, left a ton of stuff behind in my apartment without telling me and kept shaking me down for more money.

The three-man crew sent to my apartment was inept and reckless. I would've been better off hiring three random guys off the street instead of investing in so-called "professionals" who had zero respect for my property. In fact, the only thing they cared about was the size of their tip. The crew chief requested 15 percent at first ($250), but then asked for a raise three more times until I finally capped it at $450 ($150 each).

It turned out to be the worst investment I ever made.

I noticed the damage to my furniture as soon as they started moving it into the storage unit. "Look at this!" I said, pointing at some of the gouged wood on several pieces.

The crew chief shrugged. "The truck shakes," he said. "And we didn't have enough blankets."

Check out the photos to see just some of the damage caused by Dumbo Moving, including the wood base of a $2,500 Calligaris Dining Room Table--it now has more gouges, scratches and nicks than a hockey rink.

Want more proof of negligence? They put my HP printer in the bottom of a wardrobe box and then piled on--without any packing protection--an iron platter, a Dyson vacuum and a solid oak carrying case of poker chips.

Check out the photos to see how they packed the box and the damage done to everything in it.

It gets worse.

When I returned to the apartment to clean up and hand in my keys, I discovered that Dumbo Moving had left behind all kinds of stuff--without telling me. The ignored items included a coffee table, baker's rack, four lamps, three rolling suitcases of clothes, and a 5 x 8 area rug.

I immediately texted photos to Eli, one of the bosses, and called him the next day. He told me to file a claim and hung up.

I later spoke to the owner, Jay. He said those items weren't on my list. In that case, I said, they should've told me how much it would cost to move the additional stuff. They had no right to just abandon my property without informing me.

Further proof of their con game: I provided a fabric cover for my flat screen TV and a box. They didn't use the cover and left the mounting bracket, power cord and HDMI cable dangling in the wall (see photo). "We're not responsible for the electrical supplies," Jay said.

Let that sink in: Dumbo Moving says it'll move your TV, but it won't touch the cord that you use to plug it in. Ridiculous.

Fortunately, I was able to dispute the $1,700 charge on my credit card. And I have a Feb. 6 date with Dumbo in small claims court. Can't wait to tell my story and show photos to the judge.

Anyone who hires these guys should expect to follow in my footsteps.

Move size: 2 Bedroom Home Service cost: $1720

It was horribleexperience from the begining till the end. Please avoid these unprofessionals at any cost. First they pick up my stuff and then start blackmailing that you have to pay 200$ or we will bring everything and will keep half the money you already paid. I gave 200$. Stuff reached to the desired place and theybroke 500$ worth of furniture (all fragile stuff was broken as well). I talked to the claim person. He asked for all the details and then said we can give you max of 150$ (which is not even the price of moving those things they broke). Those things even costed me 500$ to move here. Then they stopped replying. Please people, stay away from them. There is a reason they are 2 star company. I realized it later.

Move size: 2 Bedroom Home Service cost: $2000

I am begging you, do not use Dumbo. I can’t express this enough. All of the positive reviews are lies. Look through and see there is a theme: scamming re: number of items, tips, amounts charged and damaged goods. They cost me THOUSANDS of dollars. Here’s what happened:

On Monday August 3rd I used Dumbo to move. Twice. Yes, I had to pay for two moves on the same day. I was taken advantage of and have damaged items as well. 

When I initially called Dumbo movers I spoke with someone named Sasha. Sasha asked me questions about what I was moving. I said I had a two bedroom apartment. He asked me questions like how many tvs, how many boxes. Well, I hadn't packed but we talked about what I had. I thought I would have 30 bins in addition to other furniture. Two days before the move I emailed Sasha saying I thought I had more stuff than what was on the list. So I assumed, like a rational person, I'd get a call or I'd be charged more when the movers got there -- because that's what a rational company would do. My quote was $875. I thought this is great! I figured it would end up being more because again, a RATIONAL person would assume you'd have to pay more not that you'd have to have two separate moves. 

But no. 

They sent a tiny truck that wouldn't fit my stuff. And they couldn't get another truck. I was in a tight spot. Sasha wouldn't take my call. Sasha never even returned my call when I called that morning. I was flustered. The movers were jerks. One didn’t wear a mask (young, fit serbian kid). They told me exactly what my tip would be and to add the "stairs" to the tip to get around the price Dumbo would charge me. Who does that? It was really uncomfortable. I felt very pressured. Do I not decide what the tip should be? I'm confused. Then the best thing happened. They said they could call Dumbo and make the list of items. They did that.. in Serbian. I had no idea what they were listing. Let's call this "the second move"..So then TONY gets on the phone with me talking really fast. Here is where the scam begins. Meanwhile a hurricane is coming the next day. I have a young jerky mover telling me what to tip. I have a freight elevator booked at my new apartment. I've gotten your certificate of insurance already and had to be out of my apartment. Starting with a new company wasn't really an option. As Tony and the movers surmised. I recall asking the movers or maybe Tony if I waited would it be cheaper. No, it's based on the LIST. The all-mighty list. 

So Tony says I need the biggest truck known to man. Which I clearly didn't. (see the pics!) I said no I don't. He said yes you have more things for your second move than you did for your first. Well, remember I didn't list the things for my second move, the movers did. In Serbian.

So for the second move, which I had LESS things for I was told it was going to be $1,850. WHAT? You have me over the coals. $200 administration fee (for WHAT?, and I already paid one already) and a truck I don't need. If they were a good moving company they would have trucks that make sense. 

I have never felt more swindled in my life by this inflated, bogus price. I would NEVER recommend them at all.

Now let's talk about the damage, which there is thousands of dollars of. First, my Nelson bench. See the photo of the horrible, destructive scratch across the entire thing. That is completely unacceptable. They also damaged a desk, a shredder, a lamp, a trash can, a file cabinet, and even the wall of the apartment. they even made a hole in my bedroom rug which I don't even know how they did unless it was with a box cutter. All of that equals literally over a thousand dollars of damage. There are photos of all of it. The Nelson bench though.. it's a true classic. I'm sick about it. 

They are scammers and crooks. They run a scam based on a bogus list and then surprise you have more than you listed. Then they take advantage of you.

Move size: 2 Bedroom Home Service cost: $3000

Horrible company that destroyed our valuable furniture and refused to apologize or take meaningful responsibility.

My move occurred on Saturday, September 26, 2020. My girlfriend booked the move under her name as she had previously used this company but it contained both of our things.

The move had started off rocky because the movers had left the truck with the back fully open (and our belongings totally unsecured) in the alleyway of a public street, for a significant period of time.

The movers began to unload our valuable dresser, which was packed by DUMBO moving and is very heavy (approximately 500 or 600 pounds). The movers placed it on a dolly and started to let down the truck's lift without securing this item properly. It fell to the ground from some height, destroying it. Considering that DUMBO Moving has previously packed this item, placed it in storage, and the two movers doing my move had picked up this item from the warehouse the night before the move on September 25, it was known to the company and these two movers specifically how heavy this item was and how to properly handle it.

We have obtained security footage from my building showing this. You can see it here: https://youtu.be/aj_SXa4HS4s -- the item was allowed to simply fall off the lift and shatter on the ground. I spoke to another moving company and was told that an item as heavy as this should never be put on a dolly before putting it on the truck's lift--as it will fall just like what happened here.

The dresser was in perfect condition before the move, DUMBO moving came back and offered us pennies on the dollar for it, despite the video evidence of their negligence.

I was extremely disappointed in the service I received during this move. Do yourself a favor and use better movers that act professionally and take responsibility for their mistakes.

Move size: 1 Bedroom Home Service cost: $2400

Our tenants moved out of the rental unit and used Dumbo Moving & Storage for their move. The crew from Dumbo Moving & Storage caused $16,000 in damages to the newly stained floors of the building entry and the apartment, the walls - including a custom tile wall. It's been 2 months since we initiated the claim with their insurance company and we just keep getting the run around.

Dumbo Moving & Storage is unprofessional, unresponsive, and avoids accountability for their errors. Do yourself a favor and book a different company.

Move size: 3 Bedroom Home Service cost: $900

NIGHTMARE of a move with Dumbo.

If I could give zero stars I would!

DO NOT USE THEM!

They are more expensive then any other movers i chose them thinking at least I would get good service....

Boy was I WRONG!

1. They kept adding hidden fees that added to well over TWO THOUSAND DOLLARS. (All after my stuff was already on the truck).

2. The movers scratched and damaged my furniture. (They told me it was the movers first week on the job)

Why would Dumbo hire inexperienced movers???

3. THEY LEFT WITHOUT FINISHING THE JOB!

My children had to sleep on the FLOOR.

Dumbo decided to leave before setting up the beds and children cribs. (They are supposed to set it up according to the contract).

4. I WAS BULLIED VIA HARRASMENT TEXTS AND CALLS from Matt and Vlad from management and the driver any time i brought up a concern.

5. They delivered on my Friday night (my sabbath) when we agreed in contract not to.

6. I had a very small move and it took them over 13 hours to complete since the movers didn't want to work!

6. THEY LEFT MY STUFF IN THE STREET UNATTENDED! They apparently had somewhere more important to be during the move!

Maybe some of my stuff were stolen!

7. They left after the move with their moving equipment in my house making a huge inconvenience for me and my family. It's all still in my house.

8. When I tried calling for customer service they didn't care and simply told me to deal with it.

9. When packing my furniture they put tape directly on all my things now I have duct tape glued to all my furniture!

I WOULD NEVER ADVISE SOMEONE TO USE DUMBO.

DO NOT USE THEM.

BETTER USE ANYONE ELSE.

TRUST ME.

IT IS SIMPLY NOT WORTH IT IF ANYTHING GOES WRONG THEY WILL THROW YOU DIRECTLY UNDER THE BUS!

I have video documentation of all the above.

I never want someone to have the experience my family went through.

Please, DO NOT use Dumbo!

Move size: 2 Bedroom Home Service cost: $7000

DO NOT HIRE. I never write reviews but I wish someone had given me this warning before I hired Dumbo. They refused to wrap my furniture, breaking thousands of dollars worth of my items. When I tried to wrap them myself, their movers yelled at me and unwrapped my items. When my items came back to me broken, their customer service could not have cared less or been ruder. They offered me a few hundred dollars to resolve over $7,000 in destroyed furniture. Not to mention they didn't offer me insurance until after my items were moved. Because my items had been stored for several months between moves, Dumbo's own movers who moved my furniture into my new apartment said they were shocked at how poorly Dumbo treated my items. Terrible service, even worse customer service. Some of the rudest individuals I have ever come into contact with, and that's saying A LOT. Spare yourself having your personal items destroyed and months of arguing with despicable people, hire literally ANYONE else.

Move size: 1 Bedroom Home Service cost: $2000

As I write this review, I'm shocked and upset that it's come to this. Dumbo movers used to be the absolute best, but I recently moved with them in Sept of '21 and the experience from the boxes to the actual move was horrendous. I assumed I was going to receive bins to move, and after calling to check on that, the rep accused me of "putting words in his mouth" and said "well at this point you need to find and pack boxes for your move tomorrow and you can't cancel or we will have to charge you". After much scouring, I was able to pull it together and find boxes to pack but then on moving day, the movers showed up, demanded a 20% cash tip before starting work on anything and broke a 1 year old $2,000 West End Table. The move was a 10 block move, so no bridges or tunnels were crossed, so I'm really confused how this could happen. When reaching out to the movers, I was told that I didn't select insurance and the best they could do was to provide $200 which was 1/10 of the table's value. What's the point of paying over $500 to move 10 blocks if you're not going to be liable for the damage your movers make?! I followed up with the company and have since been ghosted by the customer service representative handling my "case". Super unprofessional and hire at your own risk! If they break anything, they'll not be liable for it.

Move size: Studio Service cost: $650

The Worst experience in Moving I had!!! I received all my furnitures damaged on all the corners or for some broken. Missing boxes with expensive clothes! TV box was upside down during a long distance delivery, boxes totally destroy. The driver was alone to do the delivery of my furniture 1000 cubit feet a big two bedroom apartment. Instead of carrying the furniture, he was pushing them on the floor because he was alone. My is claim is more than $10,000 claim and they offered me $865. I should never booked with them! I HIGHLY RECOMMEND TO DO NOT HIRE THEM FOR YOUR MOVING OR YOU WILL REGRET JUST LIKE ME! Attached some of the photos of my horrible experience.

Move size: 2 Bedroom Home Service cost: $4500