College Hunks Hauling Junk & Moving

If I could give zero stars I would. I contracted this company to move my mother with advanced cancer into an assisted living community. They showed up with half the crew needed (the second half showed up hours later), they took so long packing up a 1 story house that it was 5pm before they asked my exhausted mother to do a walk through. Every single room in the house had items left, trash everywhere and an entire storage area left untouched. I called the company to make it right, but they were UNAPOLOGETIC, didn't care I had to take ANOTHER DAY OFF WORK and they were going to CHARGE ME a flimsy discount rate to come out and fix their mistake. DO NOT USE THIS COMPANY!!!

Move size: 3 Bedroom Home Service cost: $2450

I would like to start by saying that the three customer service representatives that I spoke to on the phone were GREAT. The one star is for the CSR. I scheduled an estimate on 10/20 for 10/23. Austin called and told me on the 23rd that they had an emergency and couldn’t make it for the time that I had picked and asked if I could do it earlier. He also mentioned during the call that he was starting his own moving company. I couldn’t because I had already had other appointments that day. So, we decided to send a video of my storage and the other location where my belongings are located and he would get back to me no later than Wednesday with an estimate. I sent the video that Monday. No response on Tuesday. No response on Wednesday. I sent a text message to Austin on Wednesday and Thursday, 10/26 morning before I called in. When I called in, the customer service rep was great and told me that they would reach out to Austin to have him call me back. He called back later Thursday afternoon; again, he mentioned that he was starting his business. He initially stated that he couldn’t open the link that I sent (it expired after two days, which would have been on Wednesday). I sent the link again. He told me that it would be over $400 to drive to my initial stop and leave from my new place. This doesn’t include the movers and the time that it would take for them to move my belongings. I was taken aback by that price but still asked for a full estimate of my move. He said that he would go over the video and get back to me. I have still yet to get a full estimate of my move. You just lost a customer and will tell this story to anyone who is thinking about using them. DON’T!

Move size: 2 Bedroom Home Service cost: $400

The franchisee serving the Prosper Frisco, McKinney market, and Colin County area for College Hunks Hauling Junk, exemplifies the epitome of unreliability, deceit, and unprofessionalism. Despite agreeing to a crucial office and warehouse cleanout donation pickup within a two-hour window from 10 AM to noon, they shamelessly failed to uphold their commitment. Instead, they nonchalantly texted at 12:10, lazily pushing the arrival time to between one and 1:30. To make matters worse, around four o'clock, they concocted a feeble excuse, citing an excessively long line at the dump as the reason for their tardiness. However, upon independent verification, it was clear that this was nothing but a blatant lie. Their flagrant disregard for punctuality, coupled with their shameless fabrications, underscores their utter lack of integrity and professionalism. Jonathan, the franchisee, reached new lows of unprofessionalism, culminating in a callous "we're good" before abruptly hanging up after canceling the appointment. No one should trust them, and buyers should beware of their deceptive practices, as College Hunks Hauling Junk should be deeply ashamed to have such deceitful representation tarnishing their brand.

Move size: Office Move Service cost: $700

Wanted them to quote on packing services for a move. Made an appointment (which they said was required for them to assess the packing needs), they gave me a 2-hour window of when they would show up. 2.5 hours in, nobody showed up or called. I called customer service, who said someone would call me back immediately with an update - didn't happen. 3 hours in, I called again, got the same story, that someone would call me back immediately. Never happened. 5.5 hours later, still nothing. I hired someone else to pack while I was waiting on them to keep their word, fortunately. The other company was able to quote over the phone and in writing via text/email. What a crazy amount of time I have wasted on this company, and I am quite mad about it.

Move size: 1 Bedroom Home Service cost: $500

I hate giving one star but I really don’t want anybody else to experience what we did. We moved from Florida to Kansas and we had college hunks load our truck and unload it on this end. We used a large trailer that was driven by ABF. The guys on the Kansas side opened the trailer and immediately commented on how the trailer was packed wrong. Boxes were not done properly and had heavy on top and light on bottom. Our furniture was not properly protected and majority of it was damaged. Our bed was so bad it wasn’t salvageable and we had to buy a new one. One box was so destroyed that the contents of it were not even near the box. I had heavy duty tubs with items broken and damaged inside of them. This was our third out of state move and by far the worst experience. Not only has college hunks not apologized they are willing to take zero responsibility. They claim it was the driver not their men. I stated that their men on this side said it was packed wrong but they still denied our claim. They also took a week just to respond to say they received the claim and then another month to say they denied it and another week to actually email us telling us that. I think they are probably great for hauling junk away or small jobs but I would never allow them to pack a truck. They are not properly trained as they claim to be.

Move size: 3 Bedroom Home Service cost: $2000

I would never recommend this moving company. They severely damaged my late husband's desk when attempting to reassemble it. Screws missed their mark, causing damage, screws placed where they didn't even belong, "left over" screws found in a drawer. They are refusing to pay because the desk is made of particle board. I don't care what the desk is made of - shoddy workmanship by whoever attempted to assemble it is what caused the damage. The fact that it is particle board does not absolve them of responsibility.

Move size: 4 Bedroom Home Service cost: $2000

My experience with College Hunks on both ends of my move was not good. They are not really College Hunks at all, just inexperienced laborers. The way my furnishings were packed created a lot of damage during the transport.Examples are:my Recliner was found bent over from the back sideways. Control boxes for my bed were both damaged, wires were severed. My Entertainment shelves were damaged, missing parts, Ironing Board was completely broken beyond repair,furniture was scrapped, If something was dropped during the offload he just walked over it til I asked him to pick it up. Spent time looking at his phone instead of helping. I believed I was supporting College kids or I would never had called them. False advertising, misleading the public.

Move size: 3 Bedroom Home Service cost: $1014