College Hunks Hauling Junk & Moving

Utterly the worst. RUN..don't use these folks.

There was no excuse for the owner to send injured, untrained guys, no excuse for her rudeness, condescending attitude and slow half way, follow through. Her continued stance that they had provided fine service and a discount price is laughable.

Owner is rude and unhelpful. National customer service can do nothing but send customer concerns back to the franchise owner. The movers that work for them are the nicest guys ever but were not physically fit, were injured to boot and had not been trained well. I carried 60 boxes myself to the truck and with the help of a friend, carried most of the smaller pieces of furniture because one "Hunk" had stitches in his hand and the "Hunk" was clearly in poor physical condition, complained of severe ankle pain and could barely carry items. (Please note that this was only 1120 square feet of an apartment and a 12 x 12 garage all of which had been well packed and organized. The location had been inspected and the move estimated by one of their people and they saw the 17 steps to the apartment and knew I had around 60 boxes and a few smalls in a storage garage steps away from the apartment).

It went so poorly on the front end of the move at the apartment that after they finally got the items to my new house, I had them leave most of them in the living and dining room and I hired another mover to distribute the items to the right floors the next weekend. The college "Hunks" were so tired that they damaged several pieces of furniture and I was afraid would injure themselves more or someone else nearby (they almost dropped a heavy antique empire server on me that they tipped off the back of the truck).

This move not only cost me $1450.00 plus substantial tip (I felt bad because the guys had been made to work injured), I also had to pay another mover $350.00 to finish the move, I have several hundred dollars of damage to repair to furniture and damage to a laquer item that can never be fixed. My friend saw them literally drag it on its edge down of the truck. There is damage in both locations from them dropping items or knocking into walls. It also cost my peace of mind because I decided to hire a full service mover rather than do a self move and I ended up doing a self move anyway but worse. It is a busy time for me in my own work and instead of making my life easier College Hunks of Mt. Airy, MD made my life harder. Both the franchise owner and her crew manager acted put upon when asked to make things right. My dealings with both the Franchisee and her manager were frustrating. They clearly knew that I had been wronged but didn't want to admit it and really didn't want to make good. This move was worth less than zero dollars and I am going to spread the word.

Move size: 3 Bedroom Home Service cost: $1450

This was a horrible moving experience. The worst I've ever had. It's easier to just list things out

1. They had little or no tools to complete the move
2. They are VERY damaging and careless with your belongings and home. I have broken items & floor & wall damage.
3. They will not unscrew light bulbs, remove drapery, disconnect / re-connect your washer & dryer. Set up your bed or place your large screen tv on your tv stand / console. They left my 50 & 55 inch tvs sitting in the middle of the floor for me to pick up. And I had to climb behind my washer & dryer and connect them myself. They were irritated when I asked them to pull them out - so I can simply fit behind them. My washer machine spilled out onto my brand new hard wood floors because they did not think to drain it first - their words.
3. Their operations team is extremely professional - and that's why you are fooled into believing the service you will receive is professional and you are tempted in paying the extra money - because you believe you are paying for professional and exemplary service. These men are not professional movers or logistic experts. You are better off hiring men off the streets. Don't be fooled these people will tear up your house.

The was the Biggest mistake I've made in a long time.

Move size: 1 Bedroom Home Service cost: $1100

It's very hard to believe anyone could do such a terrible job as they did with packing boxes containing a variety of objects sent out to a dozen people using FedEx to ship! Scarcely any cushioning material was used to wrap the breakables, the box I received was far too big for the contents, which arrived all jumbled together--books, music, photos, artwork, glassware, pottery--much of it damaged and some precious things destroyed! One large piece of art was permanently bent and gouged in order to cram it into the box! Who DOES things like that?! There was no marking on the outside of the box to show which end was up, no Fragile stickers, and way too little taping (are they trying to save money?!), so it was coming apart and delivered upside-down through no fault of FedEx. These items were a bequest from a deceased relative, and irreplaceable, so it was especially heartbreaking, but what made it worse is that none of this had to happen! The whole company seems to be totally incompetent, uncaring, and irresponsible. When told about the damage to my shipment and to that of several other recipients from this job order, the owner (Anastasia) was cold, defensive, uncooperative, and tried to shift blame onto FedEx! But no one in the world could have shipped that sort of scandalously bad packaging without tremendous damage occurring to the contents. They don't deserve to stay in business.

Move size: Partial Move Service cost: $0

Our move (1 mile in Brookline) was the absolute worst moving experience I could imagine. The movers were young, inexperienced, and very slow-moving. We were charged 60% over the quote, as the kids doing the moving were so inefficient and more interested in socializing with each other than moving our belongings. When speaking to management I was told these were "kids - not professional movers." No blankets were used to move our things and we were asked several times by the movers to provide them with our scissors/knives. They couldn't put together a basic bedframe and screws to reassemble furniture were misplaced. If I had gotten movers off of craigslist it would have been cheaper and likely a better quality of mover. I wouldn't recommend these movers to anyone who wishes to have a hassle-free, moderately-priced moved; you should simply hire actual trained professionals and not College Hunks. These "movers" will run up your bill by moving things as slowly as possible and they won't apologize for it. Look elsewhere!

Move size: 2 Bedroom Home Service cost: $2000

Stress free move? Nothing about it was stress free. The Roscoe branch might be the worst company I have ever worked with, ever. I would have been better moving by myself. Worst experience ever. The company was supposed to show up between 8-9 am. We get a call at 8:05 saying they were late and just leaving the warehouse. 10 o'clock came and still no truck. Called the company and they said they would track the truck and call us back. 10:30 still not word on the truck or call from the company. I called them back and they said they would look in to it. 11 still no word from anyone. I finally call and ask for management, but the phone operators can't actually get you in contact with anyone. They can only "leave notes." I was told my note would be marked urgent, sent up the chain and someone would contact me soon. Finally at 11:15 the truck driver calls me and tells me they are now just leaving the warehouse. No one had a clue about the 8:05 phone call. The truck finally arrives an hour and a half later and they didn't bring the right size. The driver went to get the large 26' truck but it wasn't clean. He went to the office to ask and they told him the paperwork wasn't done yet so he should take the 16' truck. Still no phone calls from management or anyone at the company. Luckily the driver was nice enough to give me his managers number. Called the manager who then called the owner, Victor. The driver said everything probably wasn't going to fit because of the smaller truck. I told Victor his company screwed up and didn't send the right truck. He told me if we needed an extra truck he would send one free of charge. He said he would talk to his driver and call me back. 2 hours later the truck is filled and there are still things in my house. The driver finally came to tell me, his manager called and said they would not send another truck because it was too late in the day. Victor made yet another promise for his company that he failed to follow through on and he was too much of a coward to call me directly to say it. He had to demand his driver to do it. I was told 4 times by 4 different people, one being the owner, I would receive a call back. No one ever called. Don't ever use this company now that they have a new owner. Even the drivers said Victor keeps screwing things up, has no idea what he is doing and only bought it to make a quick buck. Oh by the way the manager said he would try to get me a discount, the owner Victor refused to give any discount back and charged me the full price. I wish I could give them 0 stars. If you need to get in touch with Victor (since the number provided can't transfer you call) 855-531-3493.

Also, the movers didn't wear gloves and kept taking off their masks. That's awesome when they are sweating and spitting on all of your property and you have a 2 month old daughter.

Move size: 4 Bedroom Home Service cost: $900

My experience with College Hunks suggests that deception is part of their business model. I called the main number to arrange to have a large desk moved from my office to Goodwill. I was quoted a price of $129. Okay. When the guys show up, they say that the desk is large (extra charge) and the desk is heavy (another extra charge)--now a total cost of $380.00 -- triple the estimate. The problem here is this: I told the dispatcher (I believe in Tampa) that the desk was large and gave the dimensions; and I told him the desk was heavy. I had no reasonable choice at the time, so I paid the 380, and I gave the guys a tip (the deception isn't their fault). When I contacted the main office and talked to "sales manager" he rationalized, deflected and put me off. Said he'd call back but never did.

Move size: Partial Move Service cost: $417

I made the mistake of using these movers because the highly rated ones in my area were booked up at the time I needed to move. They worked by the hour, but the "manager" left early in the afternoon, and the others just stood around and smoked and talked. Here's the bottom line. Most of my furniture and household items were just DUMPED in the two car garage, filling it. Pictures and mirrors were just dumped in one big wardrobe box,

with some broken and others scratched or damaged. They charged me $4,500 to move from S. Durham, NC to N. Durham, and I had to pay an additional $1,000 to two moving companies to move things back College Hunks Movers should not have moved, bring things they forgot, and move items upstairs they agreed to move but did not move. After I discovered the condition of my furniture with scratches, broken, etc. (a sofa has 2 broken legs) I called the movers repeatedly. Not once did they return any of my calls. The manager asked my age, and when I told him 82, I really think he took advantage of me. This was one of the most horrible experiences in my life.

Move size: 3 Bedroom Home Service cost: $4500

This was my first time using a moving company. They seemed professional when the initial man came out to do the inventory. However, the actual day, they were 2 hours late, never called to let me know. They moved so fast and boxes were falling off the hand truck. One of the movers said we can get on the truck to help them unload. We did and a table fell on my leg, there is now a bruise there. They broke 2 items and agreed to pay for one. They forgot our washer and dryer as they were pulling out. PLEASE DON'T WASTE YOUR MONEY ON THIS COMPANY. THEY ARE NOT PROFESSIONAL. They left our bedroom windows open and didn't tell us. We filed a claim and their claim dept refuses to speak over the phone saying everything they do is by email for tracking purposes. I have never worked with any company so unprofessional in my life. We paid good money and we are hoping that when we move our items out of storage nothing is broken!!!!!! Terrible company!!!!! I am doing this review so you don't get stuck like we did!!

Move size: 3 Bedroom Home Service cost: $1500

I wish I could put 0 stars. I think putting what went right would be easier. We were scheduled for a 1pm move but we’re given a window of 1-3pm. The movers did not show up until 5:20pm. They told us the other job was done around 3:15 and it was only around 35 minutes from our location. We were confused as to why it took them two hours to get to us. I was forced to take a day off work for this move and it ended up being completely wasted. In addition we had to kennel our dog overnight because the move went on till around 10pm. Due to them being so late we ran out of daylight and had to have them grab fewer items to speed things up. There were still things left in the apartment that we had to personally move once we found a larger vehicle. The movers did not work with urgency which made the move exceed our original 4 hour estimate. The movers seemed to switch roles periodically while the other stayed in the truck. The thought process behind that does not show professional levels in regards to moving. Additionally the movers wore no gloves or masks which seems reckless and unprofessional during the COVID pandemic. We are so disappointed because this moving company came highly recommended through a large philly based Facebook group. We called and complained during and after the move and we were promised a phone call from our areas regional manager. We have yet to receive that phone call.

Below are some of the issues we had:

After a third attempt to get ahold of a manager I’m told she’ll call me back when she gets her report done in 30 minutes 1 pm... yet again shown I’m not important. 1:45 still no call

Incredibly late, booked for 1 pm 7/24 gave us 1-3 window (???) showed up at 5:20

Moved slow

Broken glass table

Had to take day off work for nothing

Had to kennel dog

No masks or gloves

Put bags on mattresses without asking us or mentioning a fee

Professionalism severely lacking

Ended up having to leave things behind because we ran out of day light.

Previous job ended at 3:15 yet they did not arrive until 5:20. Previous job was 17 miles away.

No one alerted us they’d be late. Had to call customer service to find out why no one had shown up yet.

Not a professional job in any way whatsoever.

We were quoted at $350-400 and the total came out to $657.50.

Move size: 2 Bedroom Home Service cost: $650

Please do not use them.

They quoted me $800, came late to the job, exaggerated everything, whereas the person taking information over the phone was given the exact number of pieces. This guy, said that it is not a 2 man job they need 2 more, and much more time. Kept increasing the price, while I had no choice, from 800 to 950 to 1100 finally they made me pay $1,300.00!!! They didn't have the correctAllenkey to open my sofa set so they were "improvising" this truth slipped out ofanother guys mouth. My sofas are literally falling apart. Since they did not screw it back properly. I had to finally tell them that now if he even thinks of increasing the price he might as well throw everything away. After 2 days they started harassing me with phone calls saying they dropped something of someone else at my place. I blocked the number and they kept harassing me using different numbers demanding I return whatever it is that they think they left at my place. It is only after I told this guy to stop harassing me and I will report them to authorities, they stopped. But my furniture is in real bad shape, I have to call someone to now screw it back properly.

They even made me sign forms saying everything was satisfactory and there is nothing I can do.

I have not been so stressed in my life as much as I have been on that day due to these people. Do yourself a favor and use some other company.

Move size: 2 Bedroom Home Service cost: $1300

This is a company that I cannot recommend after they visited our home, refused to slip on the surgical shoe covers and tracked mud throughout the areas they walked on. Just a little respect would have gone a long way. After hiring a carpet cleaning service and contacting College Hunks Hauling to have the issue addressed, I was just told that my complaint was closed (without our knowledge) and they would do nothing. No resolution was ever offered. NEVER AGAIN! This was the franchise in Indianapolis, for those wishing to avoid these idiots.

Move size: Partial Move Service cost: $500

I caution anyone that is considering using College Hunk Moving Company of Charleston, SC. They moved me in to my storage unit on Dec 13, 2020 and moved me out of my storage unit on April 30, 21. They packed and moved my 86" and 47" TVs on both occasions. They did not list the TVs separately on any of the inventory lists, which I believe they are instructing their movers to do so, to limit liability. Both TVs ended up with cracked screens during one of the moves and now the company is coming up with the BS that they are not liable because they never listed in on the inventory. Please do not use them under any circumstances. They are shady and will not take liability for any damage that occurs to your property.

Move size: 3 Bedroom Home Service cost: $1300

I'm not sure where these other reviews are coming from that give these guys bad reviews. Perhaps it is because these other movers are not part of the Rhode Island branch of the company. MAGNIFICENT! What a professional and friendly group of people! I called 2 other well known movers in the area and was skeptical when I got these folks because they are new. They were on-time. They were friendly. They listened to me. They were courteous.

I've never seen a crew work so hard. They were pouring off sweat during this move. My move was tough. I was moving from a 3rd floor to a 3rd floor. The second half of the move had tight corners, long stairs, and a few weird angles. It was very questionable as to whether one large heavy couch could make it at all given the dimensions (especially the last two doors at the top.) These folks made it work with only 1/2 inch clearance without any damage to that piece of furniture. Were there a few dings? Yes, but any realistic person would expect that given the difficulty of this move. One of the bosses even showed up at my move and asked how is was going because it was taking longer than expected due to the challenges getting into the new apartment. Mike, Isaiah and May were fabulous as was their boss Tom. I even got to know a bit about them and their lives outside the company but even while talking they kept working the entire time.

This isn't the first time I've used movers and I can be very picky since I have to be detailed in my profession.

I'd use the Rhode Island division again in a heartbeat so I will keep my review limited to them. They get a AAA+ rating from this lawyer!

Move size: 1 Bedroom Home Service cost: $745

Good experience booking the job centrally , about 10 days before the required date, but execution locally is the issue. I got a call 24 hours before the job telling me they can't staff it and offered another day 5 days later. I asked if that would be guaranteed and of course it could not ! When one is moving/selling a house one cannot just cross your fingers and hope movers/trash folks just show up. Fortunately the 1-800 Junk guys could fit me in with less than 24 hours notice.

Move size: 4 Bedroom Home Service cost: $800

Called and had a Sunday appointment scheduled for a 6-8pm for a manager to come by for a moving quote. The associate I made the appointment with (Raymond) was friendly and told me I'd recieve a call prior to the appointment window to give me a better ETA of the hunk. Aldo read a disclosure about how I was now in the hunk family. Sunday at 6pm came and recieved no call prior to this. I waited until 7:45pm to call the company myself for an ETA. Frank told me that a manager would call me in 10-15 min to provide me with an ETA. I did remind Frank that in 15 min would be at 8pm, which was the end of our appointment window. No call no show on Sunday. Unacceptable

Move size: 3 Bedroom Home Service cost: $123

Sorry, this company doesn't deserve one point on a star.

Absolutely THE WORST service of ANY company I have ever dealt with. Waited over twelve hours because they didn't show up or bother to call me after making an appointment the first day. I was stupid enough to call again the next day,

and once again they failed to show or call. They were going to charge me $140.00 to haul away a single chair, which cost me eight or dollars to dispose of at the county refuse disposal site after a twenty minute drive. Service? NOT!

Move size: Partial Move Service cost: $140

I had to relocate to another state for work, being a single mother I wanted a fair price. The amount of damages done on my furniture is not worth it. They underestimated the job not providing the right size truck which I had to leave my young teenager behind waiting on the second truck because I had to meet with management at the new place where were moving to. They charged me an additional $800 from the est. given, not a small change. Their customer service doesn't care about the service provided. This company shouldn’t be on business.

Move size: 2 Bedroom Home Service cost: $3200

TERRIBLE company to work with. Move was scheduled, then they rescheduled. Then they DIDN‘T SHOW UP. Then rescheduled for next day then at the appointed time snottily said they would be late.Then accused me of threatening them.Now will not return calls. Corporate says the local franchise won’t work with us.

Now we are stuck with apt. lease expiring, empty new home and can’t get another mover until late September. In my opinion they are badly managed corporately and locally. I cannot say ANYTHING good about this company.

Move size: 3 Bedroom Home Service cost: $90

They moved us from one house to the next.

A couple of weeks ago.

They RIPPED HOLES in our kitchen floor from moving the refrigerator.

My husband called the movers back as soon as he saw it and the guy said "oh I have to tell my boss, I don't handle claims".

Ok.

3-4 days later we didn't hear back, so I called them myself.

The representative said that in our notes, it said that someone reached out to talk about the floor repair. That's a lie. They only emailed my husband to ask about a photo.

I told them that no, NO ONE reached out. The girl said "ok, I'll leave a voicemail on his personal phone and have him call back."

They just emailed, NOT CALLED my husband today and said "the movers said they didn't do the damage."

Our floors were brand new and YOUR MOVERS ripped about a dozen holes in our vinyl floor.

FIX IT.

I will be calling everyday until this gets resolved.

Fix your crap.

Move size: 3 Bedroom Home Service cost: $600