Charter Van Lines Inc.

Charter Van Lines gave us a great experience with our long distance move while my husband and I were so busy with our jobs. This is the first time I have used a moving company and I don't regret it at all. They are very professional and had great customer service, answering all of our questions right away and providing additional useful information. The crew arrived on time and was very polite, and they did everything we asked perfectly. They packed everything just right, making sure even the fragile and antique items were packed safely and correctly. Everything arrived in perfect shape, and the crew was very efficient and did not waste any time dallying around. I couldn't have gone with a better moving company for this big move halfway across the country. I will definitely use them again if needed and will recommend them to family and friends!

Move size: 2 Bedroom Home Service cost: $2850

Charter Van Lines was such an amazing company! My boyfriend and I were stressing about the move for a long time prior, but these guys made the actual process super easy. It was very smooth sailing, and the crew was extremely professional which we highly appreciated. They were also very friendly and I felt like I was able to trust them.
I am so glad that I decided to go with Charter Van Lines because in retrospect, I don't think any other company would have done a better job. They arrived on time and were able to swiftly move all of my items with such ease. I will definitely be using these guys in the future if I have any other moving dates, and I will also be recommending to all my family and friends. Thanks, guys!

Move size: 1 Bedroom Home Service cost: $750

I moved to Cali recently and Charter Van Lines made it very, very easy. There was no way I was going to get all my stuff moved across country by myself and I haven't always had the best experience with movers.

The Charter Van Lines team called ahead to make sure everything was still good to go and they were right on time. They made me feel very comfortable about the whole process and I felt very taken care of. Everything was packed nicely and came out without ANY damages which is a HUGE plus. They are worth every penny and if I ever have to make such a huge move again, they are my go-to choice. I highly recommended them to everyone.

Move size: 1 Bedroom Home Service cost: $3400

I have a family of five and we were moving do to job transfer and the family was to busy for packing I've dealt with so companies before but I must say Charter Van Lines racks at the top for me being the best service ever the price was right, they were friendly, organized, and they took great care of my family belonging and the storage of my things was done with love If I ever have to move again they will be the first one I call so I like to thank you for taking such great care of me and my family.

Move size: 4+ Bedroom Home Service cost: $387

This is my first time using a moving service and I am grateful that I called Charter Van Lines. I moved some household items from a friend's place to Las Vegas and I am surprised that the move wasn't as stressful or time consuming as people have warned me. Although I thought the quote was a little on the high side - compared to other moving companies this was a bargain! When I called to confirm the movers were already on their way and ready to get their hands dirty. The customer service was friendly and professional. The moving staff was prompt, punctual and efficient. When moving furniture items they were considerate and moved each piece carefully and treated each item with care (even if it was a box full of clothes). I'm glad I was able to trust Charter Van lines with moving items across state lines. Knowing I can trust a company with my belongings was a relief. If you want your first moving experience to be a breeze call Charter Van Lines.

Move size: Studio Service cost: $800

Horrible experience! They stole my money and broke their contract. They refused to refund my deposit money of $915 dollars! Do not trust them! They lied to me several times when I wanted to speak to a manager. I canceled 8 days prior to our move. They said the 8th day didn't count as a whole day since I was calling in the afternoon. My husband and I are pastors and we have a huge move ahead of us and we didn't need this financial stress in the middle of everything going on. I will warn everyone against this company and you should stay far away from them. It seemed a little odd to me that all the other moving company's had 1 and 2 star ratings while this one had 5 stars. I wouldn't trust these other reviews!

Move size: 3 Bedroom Home Service cost: $3999

I recently moved from Seattle to New York. Customer service was great.. until delivery day.

1. I did not receive any confirmation phone call prior as promised in contract. I received a phone call from the dispatched driver day of saying he was 30 min away. Fortunately, I was able to get someone at drop off location.

2. I quickly called Charter Van Lines to see why I had not received a phone call and the response: relinquish responsibility for driver/dispatch communications and referred to themselves simply as "booking" company

3. I then was told by driver I would have to pay $350 for a shuttle service (in contract) because Charter Van Line had pre-determined that the moving truck wouldn't fit onto my "narrow" streets (I live in a suburb in Long Island)

Again, I call Charter Van Line to dispute this charge as my street is a designated fire lane and there are tons of delivery trucks to 7/11 on the corner. This is when I was treated poorly, hung up on several times and told I would need to pay fee or my items would be put in storage and I would be responsible for payment per day.

In the end, when dealing with the drivers/movers, they agreed for no need for use of shuttle, (simply following orders) so I did not pay the fee. Charter Van Lines proved to not want to help a paying customer and took no responsibility.

Clearly, not a professional company.

Move size: 1 Bedroom Home Service cost: $1524