Charter Van Lines Inc.

Stay away from this company!
they took $1002 dollars of my hard earned money. On May 23rd I scheduled a move. they sent a company by the name of Budget Van Lines who tried to charge me an additional 2000.00 to move my items. I refused. I tried to contact charter van lines and no one would answer. I tried to get my deposit back and there telling me that I forfeited my deposit. The person who answers customer service will not here you out. I filed a complaint with the US dept. of transportation /FMSA.

Move size: 1 Bedroom Home Service cost: $3000

My mom had a signed and paid contract with Charter Van lines to move her household from Michigan to Oregon. They were scheduled to pick up on 6-4-2018. After waiting for two hours the driver called and said the truck was full and he couldn't pick up her stuff. On 6-5-2018 she got a call saying they would reimburse her $50 a day until they could get a truck to her. On 6-6-2018 they called and said they didn't have a truck making that route and the PAID contact was cancelled. Her house closed on 6-7-2018 this leaves her stranded paying for a hotel, an extra month for storage, rent on a house she can't get to in Oregon and an extra $900 for another moving company to move her on short notice. After calling and calling and calling as well as emailing all we get is "Sorry it's a shame but no extra costs are our responsibility". She wouldn't have these extra costs if you would have fulfilled your PAID contact! We did call the credit card company and had the moving charges removed but this doesn't help her much with all the extra charges coming in because of you.

Move size: 2 Bedroom Home Service cost: $750

This company does not even deserve one star. First of all they are a broker a third party . They will not inform of you this when you call for a quote . They hire cheap moving companies to move your stuff. In my case they hired Ocean Movers and Storage . What was originally quoted to me was $2,100 and at time of pick up was charged an extra $800 plus elevator and stair fees of $75 every 12 steps. It took them two weeks to have my stuff delivered . They were informed that I was living in an apartment inside a gated community. They arrived in an 18 wheeler truck that could not fit through the gate . They then informed me I had to pay an additional $500 to have my stuff transferred to a smaller truck . Once my stuff was transferred they told us it was up to us to move our belongings ourselves. This was not in the contract ! This company cost us $3500 Do not go with this company !!

Move size: 2 Bedroom Home Service cost: $3500

Moving.. perhaps the most haunting word in my vocabulary. In the past five years, I have moved out-of-state now four times which has been a huge pain as you can imagine. There is so much stress when it comes to vacating your home and making sure that everything is in order for your new living situation. Normally, the movers I have worked with have only increased my headaches with a series of inefficiencies and miscommunications. It wasn't until my most recent move from Miami to Tucson that I used the services of Charter Van Lines. They were recommended by a friend to me, and well everything he said to me made it seem like it was too good to be true. From the moment that their representative picked up the phone, I could feel the difference between them and other moving companies. The associate on the line was so friendly and caring that I really couldn't believe it (talked for about 5 minutes just asking me questions about my daughters). Everything from that point on just continued to blow my mind. I would say that the excellence they carry themselves with is truly unseen in this industry (or any industry for that matter). When I opted for full-service, I anticipated minimum involvement which still meant a considerable amount of time with other companies; but not with them. With Charter, full service means full service. I truly feel like they handled everything, and I didn't have to use a muscle. They eliminated my headaches and got everything to Tucson exactly how and when they said they would. From now on, I will never be crazy enough to pick another company for out-of-state moving. Congratulations to Charter on truly 5 star service.

Move size: 2 Bedroom Home Service cost: $5600

I tried to cancel 2 days later after reading the reviews of this company stealing clients money and changing their name every few years. Now my deposit of $610 has officially been taken from me and there is nothing I can do about it. The rep Eli Shimoni laughed at me and said I would never see that money again when I canceled, and he was right. Please be smart and read all the reviews before you sign. I’ve also learned that REAL moving companies don’t require deposits. They make their money in a shady low life way, and I hope that the karma is not to harsh on them in the long run.

Move size: 2 Bedroom Home Service cost: $610

I used Charter Van Lines for a partial move from Ft Lauderdale to San Francisco. The salesman, Eli S could not have been more solicitous or helpful. When I asked for his phone number, he said that he could be reached through the switchboard. The job was farmed out to Ocean Movers and Storage of Pembroke Pk, Fl w/o my knowledge--Ocean did a marvelous job carefully packing. Ocean was told and recorded in writing the fact that I would not be home over a three-day period. When Alexia from Charter's dispatch office called about delivery she said that she thought the shipment would arrive before the three days when I would not be home. Well, wouldn't you know it? When I was out of town, I received a call and was told that the delivery would take place when I was not scheduled to be home. I called Charter and spoke to Leanne who refused to connect me with either Alexia or Eli S saying that "they no longer had the paper work." She said I would have to pay a $300 storage fee and a new delivery fee. She was rude and hung up on me twice. Subsequently, I heard from the trucker, Sandro Rivera, of Preferred Expediters of Miami FL who understood that the delivery could not take place as ordered by Charter and saw the written order not to deliver during the said three-day period. Sandro did a workaround without any additional cost. The off loaders at the San Francisco end used the utmost care. In short, all ended well but there was enormous angst because Charater's gatekeeper Leanne refused to try to help. I have high praise for Ocean Movers and Preferred Expediters but NOT for Charter Moving due to the rudeness and obfuscation of Leanne.

Move size: Partial Move Service cost: $2049

A friend of mine recommended using Charter Van Lines for my recent move from Indiana to Georgia. I don't write reviews often, but I was so impressed with the guys who came and helped that I wanted to thank the company and encourage anyone else out there to use them. Moving is such a pain.. Honestly, it is the worst part about moving. Charter Van Lines made the whole process simple and easy though. None of my furniture was damaged, no items were lost, and I really felt like the movers cared about taking care of my stuff as much as I do. I will definitely use them again in the future and you should too.

Move size: 2 Bedroom Home Service cost: $700