Charter Van Lines Inc.

Best decision I have ever made! I have moved MANY times over the last ten years, and I wanted to spoil myself by hiring a moving company. Moving from the Arizona to Missouri would be hard for anyone with a family of four, but hiring a moving company made everything simple.
Charter Van Lines has a very simple website, easy bookkeeping process, and very helpful staff to make your experience free of stress. The rates were very affordable, and there were no hidden fees. The movers showed up on time, friendly, and ready to go. Our belongings were handled with care, which I really appreciated, and nothing was left or lost in the process.
I highly recommend Charter Van Lines! We will be using them again for our next move and spreading the word about how we had a wonderful experience, no stress, and everything was handled as if was their own belongings.
Best Decision to make life easier during a move, pick Charter Van Lines!

Move size: 2 Bedroom Home Service cost: $4000

People hate moving and so do I. Initially I wanted to do the move myself but the laziness factor was too big (just did a move a year ago).

So I decided to outsource this project. Look for the best quote vs service. I read a bunch of reviews - some really good ones and some really bad ones. No clue what to make out of this volatility and at the end I just give an xxx and went with Charter Van Lines. Everything went smooth, I was billed what they quoted me, no damage (not even a scratch at my mahogany table), which is a good indicator. Based on this moving experience I can only give this company the highest rating - I hate do so since usually there is always potential to improved but to be fair.. it was top service!

They moved me in record time and they did not lose or damage a single thing. Everything was delivered in perfect shape! Also, they did not try to overcharge me. I paid exactly what I was quoted in the beginning. I highly recommend them. They were pleasant and fun to be around.

Move size: 1 Bedroom Home Service cost: $450

We hired this company to move us from Florida to Indiana, they were very good at telling you how great their moving record was & initial quote wasn’t too bad of $2600. But being in Indiana already we had to guess on the number of boxes & goods to be moved. Within two weeks of move we added 20 boxes & a few other items, our price went up another $600. Then we started packing & had to make a few changes again, on & off stuff that cost us another $500. On moving day an older truck pulls up not identified as Charter, but the fellas explained they wrap & take our goods to the delivering truck. They packed things very good but estimated it could be another $615, which it did cost us after packing. 9 days after leaving we got delivery from another trucking company that advised they picked goods from Truck for delivery to our house. I now realized our belongings were loaded and unloaded at least six (6) times. If I would have known that up front I would have insured my belongings. The truck dropping off goods just wanted to unload & leave, but the loading truck advised that we should check off the items as they were unloaded. BE SURE YOU DO THAT!! The guys gave us a hard time about the time it took them to have us check off items as unloaded, glad my daughter was with us to help with that.
We had a water softener system shipped with goods worth over $6000, when a company was installing in new home the found the control Head was severely damaged & tanks leaked at threads. It was clear that the tanks fell over & damaged. It will cost us another $2400 to have this fixed, the $0.60 a pound recovery that is offered almost isn’t worth the bother to file for. Again if we knew goods would have been loaded & unloaded more than 6 times I would not of used this company or would have insured my belongings, we will have over $6000 into this move by the time we are done. Very upsetting.

Move size: 1 Bedroom Home Service cost: $4000

I’m a control freak, so I was already apprehensive when I knew I needed to hire a moving company. Charter Van Lines helped me go from Florida to Pennsylvania without skipping a beat. They helped me figure out everything I needed to have a good move. They meticulously talked me through pricing, services, truck sizes, and many other details until I felt comfortable completing the journey north. Other companies I called for quotes didn’t take the same amount of time and care they did. Now that I’ve moved with Charter Van Lines I don’t know if I’ll ever be able to move by myself again!

Move size: 2 Bedroom Home Service cost: $2900

This is a real review I called Charter and they provided great customer services I thought for sure my move was going to go smooth. Until moving day came and their claws came out. The quote was no were near what I paid for. The movers came and said my move was another 3,000 more for what I was quoted. I told them I didn't have the 5,000 so they said oh well you for fit your deposit which was a little over 1,000. I felt trapped I didn't want to lose out in a 1,000 and I really had to move out. So after loaded my stuff the storage location changed without my consent. I was relocated to Florida and the movers stored my stuff in New Jersey. As soon as they had my money it was a nightmare to get my things. I kept calling the people who had my stuff and Charter Van Lines and they kept saying different things. Finally after a month I was able to get them to bring my stuff to Florida from Connecticut. My daughters bedroom frame broken, 52 inch screen tv broken, my computer desk broken, my daughter barbie doll house broken. The mover gave me a false website to go on to make a claim. Not only did they take advantage of you when they have your stuff they break it. DO NOT USE THEM UNLESS YOU WANT TO BE ROBBED!!

Move size: 2 Bedroom Home Service cost: $5000

One of the worst experiences that I’ve ever had. They will lie to you, they will add additional fees before they will unload your furniture, and items will be missing.
Customer service is pretty much like the Stepford wives. They’ll tell you where ever you want to hear and you’ll believe them, but unfortunately, it’s not true.
To top it all off, on the unexpected delivery of a Sunday afternoon, when there’s nobody in customer service, they demanded $650 additional shuttle fee. I paid it, but I’m going to dispute it. We just wanted to get the furniture that they been waiting on for three weeks.

Move size: Partial Move Service cost: $3200

Charter van lines was a terrible company to do business with. We were given an estimate and the required deposit based on that estimate. We were told July 3rd or the 5th because of the holiday. they did not come until the 6th at 3:30 pm and with 2 movers they did not finish until 7:30. We needed ot start driving cross country so it was a very late start. The estimate went up $600. We were told that it would be 5 to 14 days to deliver. Now we are dealing with Arrow Movers. So when you contract with Charter van lines, you will not be dealing with that company again. Every time we tried to call to find out when we could expect delivery, we had tremendous difficulty getting to speak with a person. After 3 weeks, our furniture was still in CA, our starting point. Arrow now changed the rules and said that delivery would be 15 to 30 days. When the 30th day arrived, they said it had to be 30 business days. They then informed me, that an added $700 would be tacked on because my street could not accommatdate an 18 wheeler. I call our city traffic coordinator, who firmly confirmed that given the width of my street and the fact that the is a city ordinance that no one could park 20 ft from the intersection. When I relayed that information, I was told google said the street could not handle the truck. On a Friday evening at 6 pm, we were notified that delivery would be the next day at 12 pm. Of course, that now means they do count Saturdays as work days. The day of delivery, Ashley(from Arrow) said that I would still be charged the extra $700 for a shuttle. She now said thaat the truck was too heavy for my street. On the day of delivery, when the truck arrived the mover said he called the manager to say the added fee was unfair because my streeet definitely could have handled the 18 wheeler. The company's policy is that they will reimburse you $25 for every day over the 30 days of delivery. That did not happen. Serge, Thomas and Charlie were very professional, honest and hard working. I do not know where our stuff was but many of our boxes were totally wrecked and many items were broken, along with the wheels on our vintage desk. My advice is DO NOT EVER DO BUSINESS WITH THIS COMPANY. I intend to file a complaint with the Better Business Bureau.

Move size: 1 Bedroom Home Service cost: $3000

They lie! They provide a "binding estimate" and said we won't be charged surprise fees at pick up. Even though we are below our inventory list they are charging us more money now. They said that they would be doing the move but instead have farmed it out to someone else. PLUS my daughters belongings have NOT been delivered as promised and apparently it's still in California!
DO NOT USE THEM!! Dishonest company. I wish I saw these reviews before I hired them.

Move size: Studio Service cost: $2000

WORST COMPANY AND WORST CUSTOMER SERVICE !! So many extra hidden charges and when they already booked you they do not answer the phone anymore and they hide. I got extra charged because they will be using the stairs and I was never told that in case they can not use the elevator, there might be extra charge for using the stairs,all I needed to be mentioned but that did not happen but they sure mentioned they have been 30 years in this business and according to them I am supposed to tell them what size is the elevator, 30 years in service is long enough for them to be asking be those questions and letting me know what will happen. On the phone when I tried to ask them if the price is final and if there will be any other charges they said no, that's all, turns out I have to pay extra for packing which that was supposedly included. PLEASE do not use this company because you will be screwed so bad and when you try to call them, they hide and they send somebody else and when you ask for the supervisor, they are at lunch break ! PATHETIC!!

Move size: 2 Bedroom Home Service cost: $2000