Charter Van Lines Inc.

Charter Van Lines are the must corrupt company we"ve ever known. They not only farmed us out to Ocean Moving and Storage who on the move from Cape Cod, Ma to Greenville, SC. damaged so much of our property and stole about $40,000 of jewelry and personal belongings! We've tried to call 11 times (Charter) and not one call back!! Our boxes that did arrive came crushed and broken glass falling out of the torn cartons! Leg on our living room table broken off and so much more we can't even fathom what actually happen!
JAY CARIONE, was so wonderful on the phone, telling us how wonderful the company is, they will set everything up, (NOT)how curious they are, horrible!! Ocean Moving employees needs to go the JAIL!!

Move size: 4 Bedroom Home Service cost: $8528

I don’t really write reviews, but I had to for this company! I must say that this is one of the best companies I have ever used for moving. Not only were they professional, but they made sure my furniture was handled with care, and that my overall moving experience was pleasant. Since I was moving into a new apartment, I was already worried, especially because of the fact that I had tons of precious paintings and glass tables. However, their professionalism and joyful attitudes eased my fears. They also finished very quickly which was surprising, yet refreshing. The website is very, very easy to navigate and use, and when I called for a question, they were extremely helpful, useful, and friendly. It was such a relief to deal with professional company in such a stressful time of moving, so I would recommend this company to all my friends and family, as well as use it again in the future!

Move size: Studio Service cost: $200

I have been a Florida resident all of my life and never thought I would find myself moving out of state. Earlier this year, my husband was offered an incredible job across the country and we decided to relocate. I am so grateful that I found Charter Van Lines because I had no idea how to move all of our things. You would expect some aspect of cross-country moving to be a nightmare, but they made every single step of this process so easy! They showed up on time, packed all of our valuables with such care, and loaded/unloaded everything so quickly. All we had to do was show up to our new home and the Charter Van Lines team took care of everything else. Worth every penny!

Move size: 3 Bedroom Home Service cost: $1100

I had to write a review for Charter Van Lines after the great service they gave to my family! My grandma decided to move back to Michigan to be closer with her extended family. With selling her condo putting stress on my parents, I decided to take on the stress of moving. I searched around and found Charter. They helped me shop around to find movers who provide interstate moving. After I told them what my grandma needed (packaging and moving), they found the right movers for our needs. Charter was able to work with us throughout the process even though they didn’t need to since we were already working with the actual movers. Charter even went so far as to follow up a week or so after the move to make sure my grandma had all her belongings! I highly recommend Charter Van Lines for any and all moving needs!

Move size: 1 Bedroom Home Service cost: $3500

So Charter Van Lines saved me from a huge headache concerning moving my grandparents across country! My sister and I needed to move my grandparents to her home in Virginia after their house had been pretty much destroyed (long story) I live in a small apartment so there wasn’t much room left for them to stay with me. My grandfather had a stroke last year and my grandma has complications from type 1 diabetes so they weren’t able to do anything themselves which given their current health is understandable. My issue was that I worked two jobs and had three little ones to take care of so it was very hard on me to try and figure out how I was going to pack all of their belongings and move them so far. Also I’m a tiny gal so moving all of my grams heavy antique furniture.. it all seemed like a lose lose situation. Just when I was going to pull all the rest of my hair out, my coworker gave me Charter’s number. ( I daily vocalized my frustration with the move at work) I called the number, had a friendly consultation and soon after they sent out some guys to pack and load their stuff. The people they sent were friendly and even listened to my gram who was very concerned about her antiques being damaged. Everything arrived to my sisters and they unloaded and unpacked everything with ease. It saved me so much time and avoided so much stress. I would recommend them a thousand times over!

Move size: 3 Bedroom Home Service cost: $820

Needed to move to New York for a work transfer. Based on a friend’s advice, I decided to give Charter Van Lines a call, and am glad I did! They made the move an easy and painless process. Extremely careful with my stuff (this includes boxes that didn’t even have FRAGILE written on them), and friendly to deal with. The service was above and beyond expected, so I give them my highest recommendation for anyone looking to have an easy and hassle-free move, as well as making sure all your things get taken care of properly.

Move size: 2 Bedroom Home Service cost: $1200

Charter Van Lines could not have made our move more convenient. After an unexpected job change, we were nervous about the process. We have two dogs and a lot of stuff, so we were prepared for a tortuous process. We followed positive recommendations about them, and we were blown away at the attention to detail they had for our move. Not being prepared for a living change, we assumed we'd lose a few things in the process, but Charter Van Lines kept a detailed list of our belongings, and helped ease our anxieties about the trip. They offered us auto transport as well, and while we didn't need it, the fact that it's a service they offer is impressive. We don't plan on moving again anytime soon, but we'll be sure to contact them if we do!

Move size: 2 Bedroom Home Service cost: $740

Horrible scammers. Wife got on the phone to get a refund (in the time allotted) because we decided to go a completely different route in our moving strategy. The “manager” threw a hissy fit, called me a liar (for what, I don’t know) and called my wife and I idiots. They are brokers who don’t move your belongings themselves and will deny any liability. Read the bad reviews for this company- they all say the same story and paint the same picture. They refused to refund me and will not pick up my calls. You’re dealing with children here, not professionals. Reported them to the BBB.

Move size: 2 Bedroom Home Service cost: $2000

My move was made easy (or easier) courtesy of services provided by Charter Van Lines! We all know how painful moving can be -- usually exacerbated by exorbitant service costs and the long delivery wait time -- but the exceptional and courteous staff at Charter made the overall experience as stress free as possible from initial contact to delivery.

The company was not only prompt with responses pre-contract BUT the movers it seemed were invested with my move: treating my prized possessions with extreme care. A satisfied customer here who will definitely make use of Charter Van Lines again in a heartbeat!

Move size: 3 Bedroom Home Service cost: $2000

My husband and I used Charter Van Lines to help figure out our move from Southern California to Oregon. It was already high-stress, as packing was a bit of a nightmare -- finding all the supplies and boxes while trying to keep our boxes and furniture to a minimum, I just hoped moving would go better and the process would get easier.
We were on a strict budget for moving and needed an affordable moving service for the distance we were travelling.
Once I contacted Charter Van Lines, they were reassuring about the quote estimate, and they found us the best quality movers within our budget. We were quoted a price during our initial inquiry, and the quote was honored after the move was complete.
From beginning to end every employee we encountered were very professional and helpful. As daunting as the movie process started out, our moving day couldn't have been more seamless. Thank you to the employees of Charter Van Lines!

Move size: 1 Bedroom Home Service cost: $2000

After my sister found out that she had to move across country in a week, we decided we needed to call the experts. Charter Van Lines were there to help us along the way. They helped her move in a very short amount of time. We called on Monday at lunch, and Wednesday they were at her house packing. She was C4454416. We made it to her new place Friday as scheduled, and she was able to get everything set before the weekend was out. There is no way we could have done it without them!

Move size: 3 Bedroom Home Service cost: $3000

When it comes to moving a whole person's life, Charter Van Lines knows exactly what they're doing. Not only are they professional and careful with every single item, they're also compassionate! They were extremely kind and understood that a long distance move wasn't just about the logistics, it meant leaving a home and life behind. You can't pick just anyone to handle your move, you have to choose a company you can trust. Charter Van Lines is exactly that and more!

Move size: 2 Bedroom Home Service cost: $3500

My first conversation was with Joseph Samuels who assured me of lowest price, prompt pick-up and delivery from Raleigh, NC to Huntsville, AL. My contract was with Charter Van Lines but the movers was One Way Van Lines who was a day late, charged me $1,000 more and stored my belongings in Maryland before delivering 2 weeks later. The movers who picked up my belongings were Hispanic and did not understand English and the movers delivering my belongings were Russian, who also barely understood English. This entire experience was a nightmare. This is a sincere warning to not trust this outfit. They are unprofessional, uncaring and deceitful.

Move size: 2 Bedroom Home Service cost: $5600

My wife and I had been planning this move for a little over 2 years, as we wanted to be closer to family. Generally we were more apprehensive than anything because we needed a solution to move all our belongings. We don't have a whole lot, but they did it with ease regardless, including my wife's car. Charter Van Lines had acceded our expectations on customer service, especially as a moving company. I am extremely grateful for the professionalism that was displayed by Charter Van Lines. I was expecting this move to be a headache, as most moves typically are, but the crew at Charter were the professionals I needed. They were on time, considerate with all my belongings, and very polite. I was given the upmost peace of mind and I couldn't be happier. I can't believe how simple this process was, and our move has been completed!

Move size: 2 Bedroom Home Service cost: $3000

If I ever move again, I'm going with these guys. When I initially decided to move, it seemed like such an impossible task to try and load up my house and drive it across multiple states. I almost started to wonder if that's what I really wanted, because it seemed so much easier to just stay local. I looked into renting and doing it myself, but then I found out about this plave and I'm so glad I did. They made the whole experience easy and hassle free. They saved me so much time and energy. Just not having to worry about doing it all myself made it that much easier. I couldn't be more happy! Thank you!

Move size: 3 Bedroom Home Service cost: $1000

I am still speechless by how flawlessly everything went. I moved a lot growing up, but this was the first time that I was moving to a different state by myself and I didn't know what to do. I stressed about it for weeks before my aunt recommended Charter Van Lines to me (she moved to a different state a few months prior). Charter Van Lines made everything so much easier. From start to finish, everything went smoothly and all the workers were very professional. Without a doubt, I would definitely hire them again and anyone who is hesitant about CVL, contact their customer service. They were more than helpful and they should be what other businesses should strive for when it comes to customer service!

Move size: 3 Bedroom Home Service cost: $2500

I absolutely hate moving, but Charter Van Lines really took the weight off of our most recent jump from FL to GA. Cost was a tremendous factor in determining who we went with, as I’m sure it is for most families, and Charter’s rates are exceptional for everything they offer. On top of that, they’re very transparent about fees you might incur with the services you’re interested in. That's a huge deal for me as someone who has had trouble with hidden fees and surprise charges in the past.

The move itself was the most stress-free experience I’ve had thus far. Their men were outstanding with handling, wrapping, and loading all of our belongings. For once, I didn’t have to hover and keep watch. I stayed busy while they took care of the heavy lifting.

Unloading was more of the same responsible care. They even put furniture and boxes in their respective rooms, which was going to make my life even easier after everything was said and done.

The personal, friendly experience and the cost effective layout makes Charter my only choice in the future. Period. If I could give more than 5 stars for taking some of the pain out of moving out-of-state, I would!

Move size: 2 Bedroom Home Service cost: $4000

I have moved many times over the years, but this was the first time that I decided to treat myself to hiring a moving company. This definitely proved to be the right decision, and I couldn't imagine moving again without hiring movers.

Charter Van Lines was so easy to work with, from the booking process to storing our items in between places. I was very grateful that they offered the storage service, especially since we had a bit of a gap between leaving our old apartment and moving into our new place.

Every agent and mover that we interacted with was friendly, professional, and very careful with our belongings. I really appreciated the detailed inventory check list that they provided so that we could be sure nothing was misplaced or lost in the move. Everything was set up perfectly in our new apartment, which made the transition very smooth. I highly recommend Charter Van Lines - we would definitely use them again and recommend them to friends and family for their future moves.

Move size: 2 Bedroom Home Service cost: $2200

First let me start by saying .. when you call charter van lines to set up your move Brian was very friendly and Basically told me everything I wanted to hear.. as far as pricing and getting our stuff to NH .. once our stuff was picked up in Florida Brian was out of the picture..He sold our Job to a Company Called One Way Van Lines.. We arrived in NH on June 13th we did not get our Items until July 26th.. It was awful.. We had nothing .. They did not care.. DO NOT USE CHARTER VAN LINES.

Move size: 3 Bedroom Home Service cost: $2000

Need to relocate across the country? Want to do so without a lot of hassle? Pick up the phone and call Charter Van Lines. They will meet your expectations. It's not often you deal with an organization that tells you upfront what they will do and then simply goes out and do just that. I never write reviews because, simply put, I'm too busy running my business. But because my experience was better than expected I'm taking the time to give Charter Van Lines a shout out. From the moment I spoke with they're customer personnel I knew I was in good hands. The pricing was reasonable, their movers courteous and hard working. Let me tell you this is not the norm with some outfits. But Charter Van Lines is a cut above what's often been an overwhelming experience. Cheers for one of the good guys!

Move size: 2 Bedroom Home Service cost: $4700

Charter Van Lines was very helpful in my move from New York to California. I was very stressed out trying to figure out where to start, as I had never used a moving company before. I contacted a couple of other moving companies but none were as professional or friendly on the phone as Charter.

Charter was so helpful and nice from the beginning. They were very clear on pricing and timelines and how everything would be handled, what they could take care of and what they could not, which was not much. Their ability to be clear and concise with their communication went above and beyond my expectations. And they actually did what they said they would. They are tremendous!

Their level of professionalism was so reassuring and helpful with easing my mind. I am so thankful for Charter Van Lines. I would definitely recommend them and use them again!

Move size: 2 Bedroom Home Service cost: $999