Charter Van Lines Inc.

This is my first time using a moving service and I am grateful that I called Charter Van Lines. I moved some household items from a friend's place to Las Vegas and I am surprised that the move wasn't as stressful or time consuming as people have warned me. Although I thought the quote was a little on the high side - compared to other moving companies this was a bargain! When I called to confirm the movers were already on their way and ready to get their hands dirty. The customer service was friendly and professional. The moving staff was prompt, punctual and efficient. When moving furniture items they were considerate and moved each piece carefully and treated each item with care (even if it was a box full of clothes). I'm glad I was able to trust Charter Van lines with moving items across state lines. Knowing I can trust a company with my belongings was a relief. If you want your first moving experience to be a breeze call Charter Van Lines.

Move size: Studio Service cost: $800

Horrible experience! They stole my money and broke their contract. They refused to refund my deposit money of $915 dollars! Do not trust them! They lied to me several times when I wanted to speak to a manager. I canceled 8 days prior to our move. They said the 8th day didn't count as a whole day since I was calling in the afternoon. My husband and I are pastors and we have a huge move ahead of us and we didn't need this financial stress in the middle of everything going on. I will warn everyone against this company and you should stay far away from them. It seemed a little odd to me that all the other moving company's had 1 and 2 star ratings while this one had 5 stars. I wouldn't trust these other reviews!

Move size: 3 Bedroom Home Service cost: $3999

I recently moved from Seattle to New York. Customer service was great.. until delivery day.

1. I did not receive any confirmation phone call prior as promised in contract. I received a phone call from the dispatched driver day of saying he was 30 min away. Fortunately, I was able to get someone at drop off location.

2. I quickly called Charter Van Lines to see why I had not received a phone call and the response: relinquish responsibility for driver/dispatch communications and referred to themselves simply as "booking" company

3. I then was told by driver I would have to pay $350 for a shuttle service (in contract) because Charter Van Line had pre-determined that the moving truck wouldn't fit onto my "narrow" streets (I live in a suburb in Long Island)

Again, I call Charter Van Line to dispute this charge as my street is a designated fire lane and there are tons of delivery trucks to 7/11 on the corner. This is when I was treated poorly, hung up on several times and told I would need to pay fee or my items would be put in storage and I would be responsible for payment per day.

In the end, when dealing with the drivers/movers, they agreed for no need for use of shuttle, (simply following orders) so I did not pay the fee. Charter Van Lines proved to not want to help a paying customer and took no responsibility.

Clearly, not a professional company.

Move size: 1 Bedroom Home Service cost: $1524

The most pleasant experience was getting a quote. They appeared to be very professional and customer friendly. Everything after that was downhill. The dispatcher did not call to say when he was coming. I had to call and find out for myself. The driver was extremely rude and tried to charge me an additional $900 in fees because he said I doubled the cubic square feet that was in the estimate but he would not allow me to see how he packed the truck.I only had 3 more medium boxes than I estimated which should not have exceeded the allowed square footage and the estimate . He also tried to charge an additional $300 because he said he had to walk more than 150 feet from the moving truck to my apartment. I was moving from a one bedroom apartment for both locations. The driver also refused to leave his drivers license with the concierge to receive the key fob for the freight elevator, so he told me I would have to operate the elevator and wait for him to load and unload the elevator because he was not going to leave his license with anyone. Since I refused to pay the additional $900 in fees the movers left my final destination without assembling my bed. Charter Vanlines only offered to give me $30 for my inconvenience. Do yourself a huge favor and look for a better company that will not contract your move to rude and money hungry swindlers.

Move size: 1 Bedroom Home Service cost: $1298

Before my big move, I had been pretty apprehensive about how stressful it would be - but Charter made everything so much more streamlined than I ever thought possible! Right away, I was relieved to know that they would be there every step of the way to transport all of my belongings. I didn't have to go through the trouble of figuring things out on my own, and they were incredibly supportive, attentive, and reliable. All of my initial questions were answered, and throughout the transport process they took excellent care of all of my things. I especially appreciated how professional and helpful the movers were. I'm so glad I decided to use Charter, and I cannot imagine accomplishing a move like this any other way. I've already recommended them to my friends and family, and I'll definitely call them up if I ever need to relocate again.

Move size: 2 Bedroom Home Service cost: $1200

An easy going company that is willing to help you with any question you may have about your move. I have done a couple of interstate move in the past and this company had the fairest price and provided the more quality services so far. They took care of my stuff and everything arrived within the scheduled time and with no problems.

Charter Van Lines has specific tools and boxes for small and big items that were very convenient for all my stuff. I was confident and relaxed during the whole process, which is what matters the most for me. So, great service.

Move size: 3 Bedroom Home Service cost: $5000

Excellent company all around. I have used several moving companies in the past as we are a military family and there was ALWAYS an issue. Whether it be a huge disastrous delay on time or missing/broken items. The best part of this company is Rachel. She stayed after hours on several occasions to make sure everything got done on time. We have 3 children and many valuables/breakables. Not one thing arrived damaged and everything was performed in a timely and professional manner. Highly recommend!

Move size: 3 Bedroom Home Service cost: $3600

Moving has always been a stressful process for me, but Charter Van Lines put me at ease from the beginning. Being a military family, I have been through plenty of moves. This company was straight forward with us the entire time, from cost to time estimates. Any questions or reservations I had were addressed in an easy manner. They did not shy away from any of my concerns and that gave me confidence that they were successful at what they were doing.

They helped us pack some of our loose belongings in appropriately sized boxes, to ensure they were kept safe during the moving process. They were not daunted by the amount of stuff we had but seemed to carry and air of focus.

It is so common to see a moving company just pile your stuff onto their truck and unload it without any finesse. That was not so with Charter Van Lines. I could tell that they were treating my belongings safely, not hurriedly and without consideration. They were very knowledgeable on how to pack the items into the truck to ensure minimal moving/shifting from point A to point B. None of my belongings were damaged, not even the boxes they were packed in.

All belongings were placed in our new house according to what was asked of them. All furniture was placed in the proper rooms, which ensured most of the labor was already done for us. The only thing we had to do for our own move, was unpack the new house!

I will be using this company again in the future, no doubt about it. I highly recommend you do the same!

Move size: 4 Bedroom Home Service cost: $2400

Charter Van Lines helped make my first move a breeze! I recently moved from an apartment into my first home and was referred to Charter Van Lines by a family member who had a great experience with them. They answered all of my (many) questions which set my mind at ease. They took great care of all of my belongings and moved everything quickly. The price was great for the level of care I was given. I have no complaints and will recommend them to others who are in need of a great moving company!

Move size: Studio Service cost: $500

Charter Van Lines was super professional. My move was local, so I was going to move everything myself. However, I had hurt my back a week before the move, and I did not want to put any more strain on it. I was stressed out and running out of time. I went with Charter Van Lines based on a recommendation from a family member and couldn't have been more pleased. They used extreme care with all my belongings, and moved me very quickly. Would definitely use them again.

Move size: 2 Bedroom Home Service cost: $500

My husband's job was relocated out of state and I wasn't looking forward to moving. We have three kids under five! And we've lived here for years and accumulated so much stuff. I did not want to pack it all and move it. I wasn't even sure how I was going to do it all while taking care of the kids. But my aunt told me about this service she used and liked so I looked up Charter Van Lines. I used the estimator feature on the website - and my final price was almost spot-on to the quote! There is no way we could have managed this move on our own. Charter Van Lines was so professional and nice - they didn't even mind the kids running around! I'm telling everyone I know about how awesome you guys are!

Move size: 3 Bedroom Home Service cost: $1575

People hate moving and so do I. Initially I wanted to do the move myself but the laziness factor was too big (just did a move a year ago).
So I decided to outsource this project. Look for the best quote vs service. I read a bunch of reviews - some really good ones and some really bad ones. No clue what to make out of this volatility and at the end I just give an xxx and went with Charter Van Lines. Everything went smooth, I was billed what they quoted me, no damage (not even a scratch at my mahogany table), which is a good indicator. Based on this moving experience I can only give this company the highest rating - I hate do so since usually there is always potential to improved but to be fair.. it was top service!

Service cost: $1500

As a native Florida resident, I had alot of reservations moving across the state for the first time. When I first called on Charter, I was impressed by the speed and efficiency of their service. I had alot of household items that were very dear to me (including a leather recliner and oak table) and I was extremely pleased when I discovered no damage had been done to my items. Charter really made the moving experience easier for me, and helped me acclimate to my new permanent home in Georgia! Thanks Charter!

Move size: 1 Bedroom Home Service cost: $4328

I needed to move for my new job, and I wanted to find a moving company that would respect me and my belongings. I came into contact with Charter Van Lines and was extremely impressed from the beginning. The customer service was excellent, and the movers took great care and made sure that my belongings were transported in an efficient manner. When they unpacked my stuff, I was surprised to find that all of my items were left intact and in pristine condition. The price point for this service was reasonable, and I would recommend this service to anyone who is looking to move long-distance and with little hassle.

Move size: 2 Bedroom Home Service cost: $700

Charter Van Lines is an incredibly efficient and professional moving service.

For anyone moving between locations that require professional service, Charter Van Lines is an excellent choice.

Their rates are competitive and they do not include hidden charges or upcharges for issues encountered.

The company makes you feel safe and secure in trusting them with moving your property.

I highly recommend Charter Van Lines to anyone in need of hiring a moving service.

Move size: 2 Bedroom Home Service cost: $1600

My fiance and I have worked in Philadelphia for a few years now, so we decided to move there. A friend of ours had a positive experience with Charter, so we went with them based on their recommendation. Needless to say, the experience was all around positive. They arrived about 30 minutes before our scheduled time and were more than willing to help us in every way possible. They made the processes smooth and simple, compared to our previous move, which was much more stressful. I thought it would have been more difficult to move into a city, but as it turned out, Charter made it the most efficient move we've experienced yet. The cost was fair and affordable. The last time we moved with another company, the leg on one of our end tables was scratched, so I was surprised to find that this time, everything of ours was in the exact condition we left it in. The movers even took the time to help my fiance arrange our living room (we have a number of very heavy items). They were very friendly and accommodating, so we tipped extra. Although we don't plan on going anywhere anytime soon, we will definitely use them again when we do.

Move size: 2 Bedroom Home Service cost: $2237

BE AWARE, ALL THE POSITIVE REVIEWS ARE FAKE.
Moving from Florida to Colorado using Charter Van Lines has been the worst experience of my life.
Charter Van Lines is a BROKER not a moving company which they do not adverstise as.

Short version for the ones that don't have much time:
- The sales person promise things they can't deliver once so ever.
- Customer service associates are arrogant, unhelpful and careless.
- They will ALWAYS ask you more money than what they have told you at the beginning of the process.
- MOST importantly you stuff are going to get crushed and treated like garbage.
- Their customer service will handle everything (NOT TRUE.
They also change movers on you and move your stuff on and off different trucks damaging everything.


Now here is my full experience. I spoke with Jay Carione the first time and he warned me of OTHER companies that quote you a move then charge more after. To be cautious of those scammers but guess what that is the same stunt they pulled on me. Once you have signed Binding Estimate and given deposits, Kiss it goodbye.

Moving day comes and no Charter Van lines, It’s a subcontracted company (lowest bid). In my case Ocean Moving & Storage. Mover started conversation with complaints that items were more than he was told taking up more space on his truck (volume). I told him this is exactly what Charter Van lines had on paper, nothing was added. Matter of fact Charter Van Lines has a quality assurance person (Scott) that calls prior to pickup to insure the count is accurate. They have a volume calculator that adds up volume and pieces (boxes) for accuracy. Charter Van Lines on there BINDING ESTIMATE document, paragraph 3 states clearly that total cost will not exceed estimate cost. UNLESS weight/Volume was added.
The song and dance from the pickup company is to obligate you to pay up more. It is a total scam. They know that by the time you book a move (weeks to a month out is the pickup) you have 7 days to cancel move( You lose deposit, in my case $410). So they bully you on the day of pickup, Knowing people are in a bind ie. Don’t have time to schedule another company to pickup goods. They bank on that. That is there MO.

Boxes arrived beatup and some moldy. The delivery GUY, Yes 1 person to unload my stuff. I was told I had shuttle, turned out I didn’t., First thing I requested from Jay Carione, which he said yes. But no that is an additional $300. Contract states they deliver door to door (100 ft.) Included. They did not do. My husband had to get his motorcycle trailer and Help the ONE Guy they sent to unload our belongings. Do yourself, your family, your pocket, your friends,a favor and DO NOT use this company. They are scammers and liars.
When I complained with Charter they told me that they are not responsible and I must talk to the moving company, even if at the beginning they promised me that they were going to handle everything for me. Needless to say that I never heard back from the moving company.

Move size: Partial Move Service cost: $1400

I have done 3 cross country moves previously and this is the worst.
This is not a moving company. They are simply a broker. Do not get swindled by their sales pitch. A cheap third party will get your move and you will not know until it is too late. Don't be fooled. They subbed out my move to a terrible company with horrific reviews. I have been lied to repeatedly and get no communication about when my stuff will be delivered. WORST EXPERIENCE. I cannot stress enough that Charter promised me a "white glove" experience for my move and it has been a sham.

Move size: 4 Bedroom Home Service cost: $8500

I recently moved into a three bedroom house. My experience with moving in the past has always been the same. It usually takes an exceedingly long time, and is extremely overwhelming. Using Charter Van Lines alleviated the stress that usually accompanies a big move. Being a person who does not like to talk on the phone, I was pleased to find their phone representatives were friendly and helpful. The movers were not only capable, but also punctual, They arrived on time to both locations, and were able to move boxes and furntiure with ease. The transitions from one home to another were smooth. Their pricing was reasonable, especially considering the level of service I was given. I would recommend Charter Van Lines to any person looking to have a hassle-free moving experience.

Move size: 3 Bedroom Home Service cost: $4000