Charter Van Lines Inc.

People hate moving and so do I. Initially I wanted to do the move myself but the laziness factor was too big (just did a move a year ago).

So I decided to outsource this project. Look for the best quote vs service. I read a bunch of reviews - some really good ones and some really bad ones. No clue what to make out of this volatility and at the end I just give an xxx and went with Charter Van Lines. Everything went smooth, I was billed what they quoted me, no damage (not even a scratch at my mahogany table), which is a good indicator. Based on this moving experience I can only give this company the highest rating - I hate do so since usually there is always potential to improved but to be fair.. it was top service!

They moved me in record time and they did not lose or damage a single thing. Everything was delivered in perfect shape! Also, they did not try to overcharge me. I paid exactly what I was quoted in the beginning. I highly recommend them. They were pleasant and fun to be around.

Move size: 1 Bedroom Home Service cost: $450

We hired this company to move us from Florida to Indiana, they were very good at telling you how great their moving record was & initial quote wasn’t too bad of $2600. But being in Indiana already we had to guess on the number of boxes & goods to be moved. Within two weeks of move we added 20 boxes & a few other items, our price went up another $600. Then we started packing & had to make a few changes again, on & off stuff that cost us another $500. On moving day an older truck pulls up not identified as Charter, but the fellas explained they wrap & take our goods to the delivering truck. They packed things very good but estimated it could be another $615, which it did cost us after packing. 9 days after leaving we got delivery from another trucking company that advised they picked goods from Truck for delivery to our house. I now realized our belongings were loaded and unloaded at least six (6) times. If I would have known that up front I would have insured my belongings. The truck dropping off goods just wanted to unload & leave, but the loading truck advised that we should check off the items as they were unloaded. BE SURE YOU DO THAT!! The guys gave us a hard time about the time it took them to have us check off items as unloaded, glad my daughter was with us to help with that.
We had a water softener system shipped with goods worth over $6000, when a company was installing in new home the found the control Head was severely damaged & tanks leaked at threads. It was clear that the tanks fell over & damaged. It will cost us another $2400 to have this fixed, the $0.60 a pound recovery that is offered almost isn’t worth the bother to file for. Again if we knew goods would have been loaded & unloaded more than 6 times I would not of used this company or would have insured my belongings, we will have over $6000 into this move by the time we are done. Very upsetting.

Move size: 1 Bedroom Home Service cost: $4000

I’m a control freak, so I was already apprehensive when I knew I needed to hire a moving company. Charter Van Lines helped me go from Florida to Pennsylvania without skipping a beat. They helped me figure out everything I needed to have a good move. They meticulously talked me through pricing, services, truck sizes, and many other details until I felt comfortable completing the journey north. Other companies I called for quotes didn’t take the same amount of time and care they did. Now that I’ve moved with Charter Van Lines I don’t know if I’ll ever be able to move by myself again!

Move size: 2 Bedroom Home Service cost: $2900

This is a real review I called Charter and they provided great customer services I thought for sure my move was going to go smooth. Until moving day came and their claws came out. The quote was no were near what I paid for. The movers came and said my move was another 3,000 more for what I was quoted. I told them I didn't have the 5,000 so they said oh well you for fit your deposit which was a little over 1,000. I felt trapped I didn't want to lose out in a 1,000 and I really had to move out. So after loaded my stuff the storage location changed without my consent. I was relocated to Florida and the movers stored my stuff in New Jersey. As soon as they had my money it was a nightmare to get my things. I kept calling the people who had my stuff and Charter Van Lines and they kept saying different things. Finally after a month I was able to get them to bring my stuff to Florida from Connecticut. My daughters bedroom frame broken, 52 inch screen tv broken, my computer desk broken, my daughter barbie doll house broken. The mover gave me a false website to go on to make a claim. Not only did they take advantage of you when they have your stuff they break it. DO NOT USE THEM UNLESS YOU WANT TO BE ROBBED!!

Move size: 2 Bedroom Home Service cost: $5000

One of the worst experiences that I’ve ever had. They will lie to you, they will add additional fees before they will unload your furniture, and items will be missing.
Customer service is pretty much like the Stepford wives. They’ll tell you where ever you want to hear and you’ll believe them, but unfortunately, it’s not true.
To top it all off, on the unexpected delivery of a Sunday afternoon, when there’s nobody in customer service, they demanded $650 additional shuttle fee. I paid it, but I’m going to dispute it. We just wanted to get the furniture that they been waiting on for three weeks.

Move size: Partial Move Service cost: $3200

Charter van lines was a terrible company to do business with. We were given an estimate and the required deposit based on that estimate. We were told July 3rd or the 5th because of the holiday. they did not come until the 6th at 3:30 pm and with 2 movers they did not finish until 7:30. We needed ot start driving cross country so it was a very late start. The estimate went up $600. We were told that it would be 5 to 14 days to deliver. Now we are dealing with Arrow Movers. So when you contract with Charter van lines, you will not be dealing with that company again. Every time we tried to call to find out when we could expect delivery, we had tremendous difficulty getting to speak with a person. After 3 weeks, our furniture was still in CA, our starting point. Arrow now changed the rules and said that delivery would be 15 to 30 days. When the 30th day arrived, they said it had to be 30 business days. They then informed me, that an added $700 would be tacked on because my street could not accommatdate an 18 wheeler. I call our city traffic coordinator, who firmly confirmed that given the width of my street and the fact that the is a city ordinance that no one could park 20 ft from the intersection. When I relayed that information, I was told google said the street could not handle the truck. On a Friday evening at 6 pm, we were notified that delivery would be the next day at 12 pm. Of course, that now means they do count Saturdays as work days. The day of delivery, Ashley(from Arrow) said that I would still be charged the extra $700 for a shuttle. She now said thaat the truck was too heavy for my street. On the day of delivery, when the truck arrived the mover said he called the manager to say the added fee was unfair because my streeet definitely could have handled the 18 wheeler. The company's policy is that they will reimburse you $25 for every day over the 30 days of delivery. That did not happen. Serge, Thomas and Charlie were very professional, honest and hard working. I do not know where our stuff was but many of our boxes were totally wrecked and many items were broken, along with the wheels on our vintage desk. My advice is DO NOT EVER DO BUSINESS WITH THIS COMPANY. I intend to file a complaint with the Better Business Bureau.

Move size: 1 Bedroom Home Service cost: $3000

They lie! They provide a "binding estimate" and said we won't be charged surprise fees at pick up. Even though we are below our inventory list they are charging us more money now. They said that they would be doing the move but instead have farmed it out to someone else. PLUS my daughters belongings have NOT been delivered as promised and apparently it's still in California!
DO NOT USE THEM!! Dishonest company. I wish I saw these reviews before I hired them.

Move size: Studio Service cost: $2000

WORST COMPANY AND WORST CUSTOMER SERVICE !! So many extra hidden charges and when they already booked you they do not answer the phone anymore and they hide. I got extra charged because they will be using the stairs and I was never told that in case they can not use the elevator, there might be extra charge for using the stairs,all I needed to be mentioned but that did not happen but they sure mentioned they have been 30 years in this business and according to them I am supposed to tell them what size is the elevator, 30 years in service is long enough for them to be asking be those questions and letting me know what will happen. On the phone when I tried to ask them if the price is final and if there will be any other charges they said no, that's all, turns out I have to pay extra for packing which that was supposedly included. PLEASE do not use this company because you will be screwed so bad and when you try to call them, they hide and they send somebody else and when you ask for the supervisor, they are at lunch break ! PATHETIC!!

Move size: 2 Bedroom Home Service cost: $2000

I contracted Charter back in March for a move Aug 20 from Virginia to NYS. They quoted me a binding quote and said they were piggybacking me with another going same way. The consultant, Shawn told me to expect 2-5days and never gave me any indication that my move was 'sold' nor that it would sit in a warehouse at the Moving company in Maryland. I would not have used them had I known all this. The drivers from One Way were 3 hours later than the time making it after 11pm before truck was loaded and then I find out they are only taking to their dispatch in Maryland. It's now been 8 days, still don't have my things, incurred an unnecessary hotel charge which no one seems to care about plus the final total was way over the original quote. Extremely displeased with this service. I would have made other moving arrangements had I known about this inconvenience and more money.

Move size: Studio Service cost: $2500

My family and I recently moved from the area to Jackson, MS. A family friend recommended Charter Van Lines, as they had used them in the past. First off, the movers were very generous and could hold a good conversation. If they had any questions regarding the items that they were moving they would ask in a kind manner.

They were very efficient with their time as it only took a couple hours to get everything packed (we pre-packed smaller items). They packed all items with care, wrapped fragile items and covered furniture.

When we arrived at our new home, they gently unloaded all the items for us and provided a check sheet for us so they could ensure all our items had arrived and were undamaged. One of the workers even suggested where we should put certain items of furniture to get the most space out of our rooms. Overall great decision to choose Charter Van Lines.

Move size: 2 Bedroom Home Service cost: $2000

I would definitely give you a 5 star rating for a great service which you have done on moving my home equipment and Appliances from Milpitas to Las Vegas. This is the first time I am using this company and I must say I am very impressed with their services. I really appreciate you for the excellent timing and schedule. The quality of service was awesome. The vehicle used was perfect and in good shape. I say well done to you. I really loved the handling, timing and schedule. It really worth my cash. We will definitely make future corporations from your company. I would suggested you to my friend . Thanks a lot and keep up the good works always.

Move size: 3 Bedroom Home Service cost: $2000

These guys are unbelievable! We couldn't have done this without them, no question. My family and I were moving from Orlando,FL to Philadelphia,PA and we were researching for a good moving company that can get the job done! And Charter Van Lines were the answer to our prayers!

The movers helping us were so nice , could actually hold a good conversation and extremely helpful and extra careful with our belongings. Usually I'm nervous when moving a large amount of stuff from state to state and yet everything arrived in perfect condition!They were FAST and efficient and I felt at ease with them handling our furniture, and were able to rearrange our furniture in the new house based on our preferences.

The rate they charged us was beyond fair. Much cheaper than other estimates we had.

This is one of the best decisions we have ever made. I highly highly recommend them to anyone!

Move size: 3 Bedroom Home Service cost: $3500

Charter Van Lines ruined my moving experience, estimated 2600 for the move and when the movers showed up (charter is a broker not a mover) I was charged 4600 for overages even though my inventory matched. Of the 4600, I had over 2k in ruined property. I filed claims and called every day and nobody returned my calls. I continued to call daily and they told me they’d look into it which they clearly never did. I called again today and was told the overages look normal. I was then hung up on by customer service.


NEVER USE THIS COMPANY!!

Move size: 1 Bedroom Home Service cost: $4600

Today is day 13 that we are waiting for our furniture to come.. our estimate given was $2600 deposit required $525 on day of reservation.. we had to call twice to get a pick up confirmation, I spoke to Mark R..our end total was $4600.. I have called every day for the past 4 days and no body can tell me when they will be delivering our furniture.. however I did see on the contract it says 501 - 1500 miles 0-10 days after that $ 50 days can be claimed ?? I wonder if this is going to happen.. people in short PLEASE DO NOT FALL FOR THIS.. PLEASE GET ANOTHER COMPANY TO MOVE YOU.. THIS IS PATHETIC.

Move size: 3 Bedroom Home Service cost: $2600

Charter, posing as a moving company gave me the best estimate I could find for my move. They required a 500 dollar deposit which I later found out was illegal since movers can not take a deposit. I was informed by another company that Charter is a broker. So there my story begins. That 500 bucks could have gone to a legitimate mover. Well they sold my job to something called One Way Movers out of Baltimore which I can not find on the internet. One guy showed up to load my things. He worked from 4 30 to 12 30 am. I called One Way the next morning and asked when my things would be delivered. I was told 1-6 days with Saturday being day 1. By the way they picked up my things on Wednesday. OK then, I get a call on Saturday saying I need another 1800.00 dollars with 900 right away before they could even deliver it. Seems Charter, crooks that they are, gave me a low estimate so they could get that 500 bucks and my possessions were almost double what they quoted me. I told them exactly what I had. I did not have the money and had to borrow it to get my things delivered almost two weeks after pick up. I had many things broken and also have not found some of my things. I sent an email to One Way and got no response. Seems this practice is quite common. You have to pay a ransom for your own possessions. I called Charter Van Lines to complain and they hung up on me. Not good business. Better Business Bureau and any other group will hear from me about this.

Move size: 1 Bedroom Home Service cost: $3600

This company was great to work with! They were very professional and through throughout the entire moving process. I was quite nervous about moving since this was a longer trip then what I’m used to but they helped me through the whole process and the experience turned out to be quite fun. They made themselves available anytime I needed help or if I felt something was wrong, but nothing was ever wrong. When they were actually packing my things they were very delicate and gentle to make sure that nothing would be broken on the trip. If anyone is planning a move anytime soon in the future I recommend you use this company for the move, they are prompt, professional and available anytime you need them.

Move size: 2 Bedroom Home Service cost: $2300

UPDATE..8/15/18 and still my belongings have not been received and still can't give me any updates. Arrow is trying to say they want to put my stuff on freight train and Charter says that is incorrect but neither will respond to my request for the location of my belongings. I plan on hiring another moving company to get my stuff away from Arrow and Charter. This is one of more horrible experiences of my life. These people have no regard for my stuff, they shouldn't be allowed to do business. I will be filing a lawsuit after. DON'T USE THIS COMPANY!



WARNING!! DO NOT USE THIS COMPANY FOR LONG DISTANCE MOVES!! During the several phone calls to set up the move, never once was it mentioned that the 4-14 days they quoted me was BUSINESS DAYS. Fast forward to moving day 6/30/18 and after hours of packing all my stuff in their truck, the cost is double what they quoted me, they hand me the paperwork to sign and now I'm forced to agreeing to 30 BUSINESS DAYS FOR MY STUFF TO GET HERE since it's already on the truck and I have to be out of my rental that day!! How can you give me an estimate of 4-14 days (that's why I chose this company) and then forget to mention it's more like business days and closer to 30?? The company Charter Van Lines sent was Arrow Moving and Storage from Vegas and they are terrible, go read their reviews. I agree 1000% with every 1 star review on their page and 1 star reviews are all they have! I didn't pick Arrow, Charter sent them, this is the type of moving companies Charter will contract your move out to. It's common practice it seems to double the cost of the move upon arrival. I've moved from CA to PA seven times now and previously I've used Northwestern and never had this issue; they have an estimate when my stuff would get here and like magic, it got there. TERRIBLE CUSTOMER SERVICE TOO! Every time I call the person on other end of the phone is completely obvious they don't care and plan on making no effort to find out where my stuff is. As of today 8/9/18, all my stuff that was picked up 6/30/18 is still not here. I've never received a single phone call to update me about when my stuff will get here or what is going on. This company absolutely does not care about its clients once they have your belongings. They contract your move out with local moving companies and then wash their hands of it. YOU'VE BEEN WARNED!!

If you have had silimar experiences with Charter or Arrow I encourage you to do what I am doing and file a complaint with the FTC. I feel so swindled and taken advantage of by both these companies.

https://www.ftccomplaintassistant.gov/#crnt.

Move size: 1 Bedroom Home Service cost: $4000

This company saved me time and money with their quality services. I have moved around my entire childhood and was over moving another thing on my own. I didn't know anything about moving services or which one to pick. I called one service before this one but the employee seemed to busy to talk about my move. I called this company next, thankfully. The company gave me all the info I was looking for and asked if I had any questions. They seemed eager for me to choose their service. The prices I found were very reasonable as I didn't want to pay too much for the move, or have to wind up doing it on my own. The day of the move the employees were patient and careful with my belongings. They made the move quick and overwith before I had time to have any concerns. I was very satisfied with the company service and rates. The employees came to do their job and make the move as comfortable for me as they could. I knew they could tell I was nervous, but their patience settled my nervousness and then it was over! I highly recommend this company and now know who I'm using from now on! Thanks guys.

Move size: 3 Bedroom Home Service cost: $3459

I am waiting for stuff still. I have been waiting since 7/31. It is supposedly on its way and should be here today. I have gotten 5 different delivery times and dates. I am not happy and will never use a mover again. I was not told this company was a broker and didn't actually do the moving part them selves. Their contract says too many different things than the actual movers and their "quote" was way off and I had to pay 500.00 more than what they said. I will only use U-Haul from now on and move myself.

Move size: 2 Bedroom Home Service cost: $3300

I used Charter Van Lines to have my truck transported from Michigan to California. I didn’t think my truck would make the trip if I tried to drive it and I didn’t want to buy a new vehicle once I got there. I did some research and decided to have it transported. I had never done anything like this before so I was somewhat confused on how it would work. Charter Van Lines customer service really helped me out and explained how the process would work. They assured me that my vehicle would have a safe trip. They also scheduled everything for me and the driver came and picked it up on time and unloaded it on time. It was a pleasant experience working with Charter Van Lines.

Service cost: $1500

We were moving from Arkansas to NewYrok and having two boys it was a huge stress. We didn’t even know where to begin. We began searching and ran across Charter Van Lines, we decided to give them a chance and sent them all our information online to get a free quote. We were very impressed with their prices and decided to give them a chance. And honestly it was the best decision we made. They took charge right away and literally lifted everything off our shoulder. They wrapped all our fragile items super hard and took excellent care of them. Everything arrived on time and without a scratch. I couldn’t believe their excellent customer service skills and positive attitude. They made you feel like it was their pleasure taking care of your items. I highly recommend and would defiantly reuse.

Move size: 2 Bedroom Home Service cost: $1500

Charter Van Lines were by far the best company that I could have called for my long distance, cross-country move. I needed to move in a hurry due to starting a new job and they were able to come out quickly and get me moved. Not only did they load the truck and transport my truckload of household things, but they also packed everything for me. I couldn't believe that they would even offer to do that. I have so much stuff, it's amazing that they were able to get everything packed and loaded so quickly. 96 They were very helpful and kind to me during the entire process. They helped me stay stress free and I am very grateful for that. If I ever need to move so far away again, I will be calling Charter Van Lines.

Move size: 4 Bedroom Home Service cost: $2500

I had lived in Oklahoma and used Charter Van Lines for relocating to Dallas for a new job. They were relatively fast and made everything pretty easy, I just used them for some bigger items that were too hard for me to transport in my car. They picked everything up and had a time frame that it would be at the new location and I actually got a call ahead of time to make sure I was there to receive my things. There pricing was fair for the most part, my company was helping me with the relocation costs and gave me a budget to stay under. If I decided to move again in the near future I would definitely think about using these movers.

Move size: 2 Bedroom Home Service cost: $2600