Irelocation System

Full report filed with FBI, US Dept of Trans Fed Motor Carrier Safety Admin, complaint # 100095738 and Broward Co Sheriff's Dept Case 17306463 My name is Joe Krongold, I can be reached at ((REDACTED)) or at joe.krongold@gmail.com. I am looking for anyone that has filed and successfully won a case against Atlant Van Lines, iRelocation or SunCity Movers. I am looking for the name of an attorney to shut these companies down and make them pay for the damages they have caused to so many innocent people. These companies have stolen from us, robbed us of our sense of security and made our family's move intolerable. I am looking to contact anyone who has had the misfortune of using these movers, and who would like to join in a class action law suit to make them pay for the damage that they have caused to so many people, property and lives. We had nothing but problems including but not limited to the following: damaged, moldy, water logged furniture. Forty five days have passed, and our household items are still missing, this is defined as legally stolen, our household items are being held hostage for more money, extortion, padded bills that increased by thousands of dollars for services that were not discussed prior to the move, loss of household goods that amount to tens of thousands of dollars of loss, unknown items delivered to us from another person's load, damage due to negligent, illegally forged documents, lying, unscrupulous, and unprofessional, agents of the above companies. We have contacted local and federal agents, including multiple police departments, DOT, multiple insurance companies, BBB, FBI, Federal Motor Carrier and others. Jose Perez, Nicole White, Arthur, Alexandr and Marina Bondarev, Svetlana and Alexir Lushchik belong in jail due to their negligence! I am looking for an attorney that will put these people in jail for their corruption! If you know that attorney's name, please contact me. If you would like to join in a law suit and have proof of their negligence as well, call me, email me and let's get down to business. Consumer's Desired Resolution: Prosecution to the fullest extent of the law so they can't hurt other families! Jose Perez, Nicole White, Arthur, Alexandr and Marina Bondarev, Svetlana and Alexir Lushchik belong in jail due to their negligence! BBB Processing.

Move size: 4+ Bedroom Home Service cost: $6000

I couldn't have been happier with my experience and the guys from Irelocation System. Utter professionals from beginning to end, the team of four guys they sent for my 2+ bedroom house move were more than prepared for the task at hand. We didn't have a complicated move by any means but there were some very large and heavy pieces that could pose a challenge to the uninitiated. Led by the team captain Vlad, Nick and Andrew did their best to make it as smooth a move as possible. Here are some highlights: 

-They were on time. OK, so they arrived within 10 minutes of when they said they'd be there, so I can't complain. They also called about 20 minutes prior. A heads-up is always appreciated. 
-Upon arriving hey introduced themselves and performed a complete walk-through of the house/garage to get an idea of what they were in for. 
-They handled a complex over-the-balcony move of several very large pieces without a single hitch. That strap training really came in handy! 
-They asked where we wanted every piece placed and went out of their way to accommodate. 
-Constant communication throughout the entire move. There were a couple of pieces that wound up in the wrong place but I blame myself for not labeling them and/or not being around to manage the process. 
-Zero damage. Most of our furniture bares the scars of our past moving experiences and we've lost our share of floor lamps, but I can honestly say our belongings were treated with respect. 
-Their quote was accurate and there were no hidden surprises. I contacted them via email and Jeff provided me with a detailed quote including estimated completion time and number of workers. Very smooth. 

I've moved 6 times in the last five years, several intercity and several interstate, so I know the process pretty well. This move was my last one ( I think so as I had to back to my Motherland). Some of the movers I've worked with were probably on work-release from the nearest correctional facility and some could barely make it up and down the stairs. The movers from Irelocation System were more than capable, very friendly and knew how to get the job done. From beginning to end it was about 4.5 hours and this included a short lunch break the guys took (and did not charge me for) to load a big container and at the end it was so fully loaded. 

It took about 3 weeks to delivery that container to my country, but it was worth it. Great service I got from this guys and I m very happy to be at home.

Move size: 2 Bedroom Home Service cost: $8000

IRelocation systems
Bill of Lading Number (Job #): 6539713
US DOT No 2917609 ICC/MC No 984128

Formal Complaints filed:

BBB Case # 90403247: Irelocation System, LLC

US DOT/FMCSA FL Division
Tel: 850-491-6004


On pickup they were a day late and arrived the next day at 7 PM, this was after they were to arrive (per Nicole) between 12 and 2 PM….than between 3 PM and 5 PM wrapped goods until 10 PM. They returned the following day at 11 AM, were to be there at 9 AM and and loaded a rented U-haul truck when they were done 2PM the wanted a tip. I had packaged and boxed all of the household goods, they just had to load the truck.

Nicole, she is the company scheduler and then some.  She has stated I was contacted by her by email and phone about fraud. I have checked my email archives and there is nothing from her or iRelocation systems. It may have gone to spam but I never saw it. I have no reelection of her calling as well regarding fraud.

You cam believe me or Nicole. However a cascade of a fraud event occurred when she (NICOLE) called on 28 June and requested a one day delay to deliver my household goods, from 29 June 2017 to 30 June 2017. It was over that weekend that I fell for the fraud in the amount of 1900.00. I was desperate; this shipment represented my and my wife's entire life. Of course there was no answer at any of the company numbers, and the individual had all the correct information and referred to himself as a Peter; a name listed on my shipping contract. I had little reason to doubt. It is now clear to me that iRelocation Systems either did not protect my information or it was sold by somebody in the know. And I strongly feel that they are in collusion with the provocateurs of the fraud.

On to the delivery:
Nicole, when after dialing her number (10 to 25 times) it would go directly to voice mail, she finally answered and stated the to me the goods would be delivered 3 July. It was not She lied. 
Unable to contact Nicole until 6 July, and yes I spent much of my day trying to call her or anybody at iRelocation Systems, it always went directly to voice mail. Finally On 6 July I got a hold of Nicole she stated she had checked with dispatch and the shipment would be delivered on 7 July and that she would call me back by 9 AM 7 July to confirm. She did not call back, and no shipment was not delivered. 
On 7 July she called me very distraught that I had filed a BBB complaint. She was rude vulgar and yelling. But promised a Saturday or Sunday delivery and a call back to confirm; of course that did not happen. 
10 July I again spent most of the day trying to contact her, phone went directly to voice mail. When, and I think by accident she answered her phone, she stated that she would have to sort 'this mess out with her dispatcher and she would call me back. I informed her that I had hired and attorney, to which she stated they had 21 days to get my stuff delivered, and hung up. She never returned my call. After almost 60 attempts to contact Nicole and get a straight story, the story changed every time I managed to speak with her. I decided that it was in my best interest to seek legal help, but come to find out legal action must be filed in Broward County Florida.   
Now the matter for me was in my attorneys hands and we would wait out the 21 day delay than sue for breach of contract. My intent is to still seek civil action. 
Miraculously arrived, out of the blue, on 17 July, I was contacted by the iRelocation driver and he stated he would arrive at 7 PM. The truck arrived at about 8 PM. The goods were off loaded in a less that organized manner, some boxes were crushed. We are still accessing the amount of damage. One couch had been sprayed with cat urine, and is ruined. The items were not stored securely if a cat could get in and spray a wrapped couch.   
This is a horrible company to do business with. At no time would they tell me where my goods were being stored. They held my goods hostage, and upped the bill  by 200 dollars, additional storage I was told. They did not protect my personal information. They have absolutely no customer service. They are deceptive, they are dishonest (countless lies) and very unprofessional.   Although they have some glowing reviews, I strongly suspect, through syntax annalist and yes I am an expert in that field, that they are written by no more then three people; all of whom may work for the company and of course a random review. They can say what they like. My statement is based on truth and records. To conclude you should NEVER DO BUSINESS with IRELOCATION SYTEMS. I am just one of many who have fallen victim.

Move size: 3 Bedroom Home Service cost: $5200

I usually don't write reviews for moving companies because they are usually the same , unfriendly, unprofessional. I move every year and each time the move ends, we get charged some unknown charge. IRELOCATION is different. I am writing this review for Andrew's team and Jacob, my coordinator. Exemplary.
From the get-go, the coordinator called and followed up with me making sure I understood what to expect and working with me to ensure my moving experience was stress-free. He helped me make an informed decisions, meaning, I was given several options so I can decide what was best for me. He always called me back promptly whenever I needed to talk to her. He was exceptionally detailed and was HONEST. IRE L OCATION WON'T MISLEAD YOU WITH ANY HIDDEN COSTS. And they tell you what you "may be' charged so you know what you are getting yourself into. Thanks for your honesty.

Andrew's team was super. They were exceptionally polite, and PROFESSIONAL. They called me before they arrived, walked through my order, helped me understand what to expect, then proceeded to wrap my paintings and lamps with such speed and care, it was fascinating to watch such skills. After the move was completed and we walked through the pick-up list, Andrew asked me if I needed anything else and walked through the paperwork. His office called me to double check on my experience with the team too! Andrw's team left my home clean, and with a handshake. Usually I am pincking up after the movers and running after them to tell them to be careful, but not this time. Thanks Andrew for all your advice and assistance in this really great experience. You and your team have reduced my stress in this move tremendously. I will call you in a year!

Move size: 2 Bedroom Home Service cost: $3500

NICK from Irelocation System and his crew were, without a doubt, the absolute best I have EVER worked with. They were superb in the loading. The unloading was unbelievable. The quality, caring, professionalism and respect were GREAT. By the end of the week, I felt like I was friends with all of them. I have recently had severe neck surgery and the gentlemen would bring the box to me (sitting on the sofa) on where it should go. Upstairs, shop or main floor? I never had to get up and go to them. This may sound insignificant to you, but when suffering terrible pain, it was the best thing in the world for me. My husband was not here yet from Colorado, so it was just me home. I cannot say enough good about this team, especially Nick! If there was a 10 star rating, I would give them a 20 star review. Your home office staff are equally wonderful. With the personal phone calls and e-mails added quality to your wonderful.

Move size: 3 Bedroom Home Service cost: $6000

UNDER NO CIRCUMSTANCES SHOULD ANYONE USE THIS COMPANY. We have spent the last month attempting to receive a $400 reimbursement that they promised to send to us, and ultimately they told us on the phone (after calling them and emailing them repeatedly) that they've decided not to send it, despite the fact that we have the invoice and receipts to back up our claim. They provide a very low-ball estimate, then come back after loading up your belongings with a final price that is TWICE the amount they estimated. Then they refuse to unload your belongings until you agree to pay that amount. Essentially they extort you. They contract with unprofessional movers whom they treat very poorly (voiced by movers on both ends of our move) and provide abysmal customer service. They prey upon people who do not have enough money to use a LEGITIMATE moving company by providing an estimate that looks much cheaper, then of course demand more money from you.

After speaking to the consumer advocacy group MoveRescue.com, I learned that this company has an EXTENSIVE HISTORY OF FRAUDULENT PRACTICES and that they are being investigated by the Department of Transportation. I cannot emphasize enough what a terrible experience this was. I do not believe that any of the positive reviews are real. We have two friends who used this company at the same time we did (before any of us knew better) and they had similar - or worse - experiences than we did. Don't be fooled by the positive reviews - they are scam artists plain and simple. Run away from this company as fast as you can.

Move size: 2 Bedroom Home Service cost: $5200

DO NOT USE THIS COMPANY!! I want to warn anyone looking at this company for moving, stay away from them! My wife and I moved from Texas to Minnesota, we were told it would take a week to get our stuff, it ended up being 28 days!!

I cannot begin to tell you how much of a nightmare it was working with the people at this company. Arthur, Jose, and Nicole provided the worst customer service and have no idea where you shipment is. We were told 6 different times our stuff would deliver, we would wait and nothing would happen. (If anyone at Irelocation tries to dispute this we have the emails to back the days up!)

My wife and I would desperately try to get a hold of Arthur, Jose or Nicole but that proved to be extremely difficult. I spoke with Arthur and Jose numerous times trying to figure out where our shipment was, and they had no idea! Both would contradict each other telling me my shipment was in Minnesota or my shipment was in Missouri. The only way you will find out about your shipment is when you get the truck drivers number. Once we got the truck drivers number we stopped talking to Jose and Arthur because they knew nothing about our shipment and would lie about delivery dates.

Besides not knowing where our shipment was or being able to get a hold of the reps at Irelocation, this moving company failed to inform us that their company is being plagued by hackers/spammers listening into your calls with the company. Now I understand it is not Irelocation's fault that they have spammers listening to their calls, but they should inform their customers of this. My wife and I would get calls from people claiming to be Irelocation and that they needed a money order in order to deliver the shipment. Reading other reviews, I see people experienced the same service from Irelocation and when spammers called some fell victim to their scams. Fortunately we did not but beware of the spammers from this company!!

This review is not here to complain about Irelocation, it is here to warn you and advise you to stay away from them! It was only when my wife and I told the Irelocation reps that we were hiring an attorney and speaking with the Police that they got back to us. This is a shady company, if you look at the Better Business Bureau they have a D+ rating and they are not accredited. Looking at the 5 star reviews, I am skeptical. Now I know I can't prove it, but they look fake.

Please look at their replies to other reviews, they are so unprofessional and hopefully it will shed some light on what type of company your dealing with.

Do not use this company, moving is already stressful in itself and this company will make your life extremely difficult. Their shipping process and customer service is horrible. DO NOT USE!!

Move size: 2 Bedroom Home Service cost: $2500

I am writing to thank you for the excellent service I received from the Irelocation System. The movers asked me to point out all of my fragile boxes – they loaded them one by one into the truck, carefully keeping them apart from everything else in the attic of the truck. That was the biggest concern I had with hiring any moving companies that no one cares fragile materials, but they did. They were also very concerned about damaging my furniture, walls. In addition to being careful with my things they showed up on time, the movers were clean, fun to converse with, worked very hard, and didn't stop the whole time they were there. We were also impressed with the team of movers who took such good care of our belongings. They took great care to make sure everything was protected and accounted for – and they were a delight to be around.hey were always on time and over delivered on our expectations and timeline. This team worked flawlessly to meet our deadlines. On delivery another team was great and all my stuff was unloaded from the truck carefully and very fast. I will use them again and recommend them to anyone who needs a company. The quote I received was great. It was a not to exceed price, so I wasn't charged extra at the last minute. I would certainly recommend your company to anyone making a move based on the performance of a great team of professionals.

Move size: 3 Bedroom Home Service cost: $3999