Centennial Moving

I contacted Centennial on short notice because they were not actually my first choice and it turns out that I made the right decision on acquiring their services. The 1st mover I contacted has no proper process(probable hidden charges) and the 2nd requires a down payment more than 50 percent of the total cost.

Centennial have a documented guidelines on moving your stuff and very transparent on providing you the total cost that you have to pay. So you wont be expecting additional charges unless you wrongly gave them the quote of your items. With regards to experience, I contacted them 9 days before my pickup plan date. They have available schedule which they provided me a pickup date closer to my plan(3 days after). So they are available in response to customer needs on urgency of the move even on short notice.

I saw the truck arrived early at my place and they waited just to be on time base on the schedule they gave. The staff involved with carrying my items are polite and very friendly as well. After I went back to Toronto, I was then informed that my items will be scheduled for drop at my place by that week which I was not expecting because its a long distance move from Edmonton to Toronto. Exactly 13 days from pickup and my items were delivered at my place, that is how fast they deliver. All my items are accounted for and there are no damages. I see they handle them properly and with care while moving around.

Definitely will recommend and will acquire their services again in the future.

Move size: 1 Bedroom Home Service cost: $1000

This company consists of highly skilled and professional movers who made our cross-province move comfortable. They moved our belongings with great care. Everything was on time, stress-free, with no damages and all our favourite fragile items safely. Thank you a lot! ! Dining table, sofa our beds all were disassembled and assembled correctly. This is absolutely the best moving company I have ever used. These movers are professional and diligent. Would hire again most definitely.

Move size: 2 Bedroom Home Service cost: $4250

I used Centennial Moving to move from Vancouver to Ottawa in September. It was an overall terrible experience. We were told we'd receive our items in three weeks. It took over 1.5 months to get our things with constant delays and no updates. I realize they are delays given COVID-19 ... however when I asked for an update and expressed concern I was met with rudeness and dismissal by the staff. It was extremely challenging to move to a new city under these circumstances.

The movers themselves were quick and efficient... however it was the mismanagement and poor customer service that left be frustrated. Additionally, they delivered an additional large box that wasn't ours, and misplaced one of our boxes. Now we are barely getting compensated a fraction of a the value of our missing things.

I wouldn't recommend this company if you're trying to plan an efficient, long distance move.

Move size: 1 Bedroom Home Service cost: $1500

What ever you DO NOT USE THIS MOVING COMPANY!!!!!

This is the worst moving company in the world. I paid almost $8000 to have my 3 bed room house packed & moved from Quebec to Ontario. My house was packed up by Centinial end of August 2021 and arrived in Ontario 10days later in Sept 2021.

There were broken some broken & missing items largely my Tv and outdoor chair cushions were missing.

It’s now December 2021 and I still have not received my stuff this is response I received from them in Dec.

“ In terms of cushions and TV, those were found and we planned to send it, but the customer from the same truck who has it, had everything delivered in the storage unit and then left the country, so we can't access it without him.”

It’s 3 months later, it’s been a night mare they barely respond to my emails or return my calls.

Now they expect me to wait for when ever this fictional person returns in a year or two. I don’t even know if this story is true. They might have just stolen my items and are using this excuse.

Please don’t ever use this company unless all you want is missing items and stress.

They are very unprofessional and very dishonest.

Not to mention very expensive my original quote was around $3000 but after they picked up my stuff they sent an invoice of over $7000 so I had no choice but to pay before getting my stuff delivered.

I have no idea if I will ever see my stuff again!

Move size: 3 Bedroom Home Service cost: $7000

Let me start with the conclusion, I had an amazing experience with them. I did not pay a single penny more than what was quoted to me and received all my stuff without any damages.

I moved from a 1bd apartment in North York, ON to a semi-detached in Airdrie, Alberta. My first call was with Dave - Senior coordinator, he answered all the questions I had with as much as details possible. Very helpful, kind, patient, communicative and empathetic. Their quote was nominal compared to other moving companies. I paid a $150 deposit to book their services. On the day of the loading, their team arrived promptly. There were 3 people, 1 supervisor and 2 for lifting and loading. They were very friendly, engaging, and loaded all my stuff with utmost care. Gave me a paper copy of all of the items that was loaded, confirmed the content with me before leaving.

It took exactly 30 days or 20 business days to get my stuff from North York, ON to Airdrie AB. The transit time was communicated to me multiple times so I was totally fine with it.

Their despatch team communicated (during loading and unloading) via email and made sure all of the information is right, so I don't make any mistakes and end up in a touch spot, which I absolutely loved! I got notification from their team 3 days prior to unloading. Again, they were pretty prompt with their arrival time. I paid the rest of the balance to the supervisor (not sure if he was the super, I assumed he was) who came to unload, a team of 3 unloaded my stuff with utmost care. They confirmed if everything was okay and only then they left. Very professional!

This was my experience with Centennial Moving. As I mentioned in the beginning, I did not have any bitter experience with them and they made this entire moving process easy and less stressful. My humble thanks to the entire Centennial team! I'd recommend their services to my friends and family! Cheers!!

Communication - 8/10

Staff - 10/10

Price - 10/10

Service - 8/10

Transit time - 7/10

Move size: 1 Bedroom Home Service cost: $2300

I would highly recommend using Centennial Movers. The whole team from Kevin, Senior Coordinator, the movers, and Kevin from Dispatch was very helpful, efficient and experienced. The estimate was very thorough and final invoice was less than estimate after weighin. Additional information was provided and explained. They addressed any questions or concerns promptly. The estimated time for pickup and delivery were right on and updates provided in timely manner. The movers were very experienced and did an excellent job of wrapping all furniture. They worked straight through in pickup and delivery. I would definitely use them for future moves.

Move size: Studio Service cost: $1600