Centennial Moving

My husband is very hard to please and he was so overwhelmed by the service with Centennial Moving that I had to write a review. We have had our fair share of moving companies. Since 2015 we have moved ourselves and our parents four times. With our downsizing we needed a storage place and my husband assumed that Centennial would be typical. Not so. If you're looking for a trustworthy, professional, hard-working, friendly team that will keep your items safe while free storage rates then look no further. This place is it.

Move size: 3 Bedroom Home Service cost: $3200

Toronto to Surrey move would have cost $1510 for 1 bedroom apartment, but the office manager Warren gave me $100 off and an apology for Xavier the sales rep misleading me and blaming the additional weeks of delay on me. I also received an additional $72 off for paying cash and agreeing to no receipt.

When my property finally arrived after 5 weeks from date of pickup, a large mirror was broken, a box is missing, items that were sealed for security purposes had been opened and they put a desk drawer into a dresser drawer and I had to break down the desk drawer while it was stuck inside the dresser drawer to get it out..

I do not recommend Centennial unless you do not care about your belongings or the time at which they arrive.

Move size: 1 Bedroom Home Service cost: $1340

Very unpleasant long-distance move from Toronto to Vancouver this summer. 0 stars. Please read before choosing this company.

Pick-up was smooth but delivery was a disaster!

- gave little delivery notice (on a long weekend) and the alternative to charge extra for storage and redelivery fees

- first delivery: 15 of 25 items missing, mover Costa did not offer any explanation and wanted me to sign the receipt

- after multiple phone conversations and emails, located 14 items in their warehouse and 1 item delivered to another customer on the same date, scheduled for redelivery on a sunday

- company replied that Costa was the only staff handling jobs in Vancouver; logically, he was likely responsible for delivery errors

- second delivery: unexpected knock on my door one day ahead (saturday) without confirmation by Costa again; company's response was Costa explained to Dispatch who was 'too busy' on a weekend to confirm with the customer so they came anyway

- Costa did not offer any explanation or apologies for the error, dropped 15 items OUTSIDE of my home on a wet ground, refused to discuss and drove away in the middle of a conversation

- Rex and Kian from customer service/claims offered blanket statement replies that it was bad luck and errors happen - even if it was 60% of items missing

- used pandemic and employee stress as an excuse

- no response after escalating to senior management Warren and Yurii

- no compensation for errors and customer inconvenience

- many boxes and items were in poor condition, a reflection of lack of care during the move

- poor communication: long holds on phone that leads to full voicemails (cannot leave message), slow response to email

In my opinion, centennial moving is an extremely unprofessional company that tolerates multiple employee errors and misbehaviours with no accountability. Recommend avoiding at all costs or risk being treated like this.

Move size: 1 Bedroom Home Service cost: $1500

We have moved from Calgary, AB to Vancouver, BC. First of all, they put us on a vague time-frame. We needed to book an elevator and we were stressed out because they said, we will be there anytime this day.

Apart from poor scheduling, they delivered our stuff broken, especially our shelf and drawer (worth 200$) were completely out of order due to their poor wrapping job. They never accept the responsibility and told us we will give you 60$ but you need to promise that you don't mention it in reviews!!!!!

Move size: 2 Bedroom Home Service cost: $3200

I used them to move my stuff from AB to QC. After picking up my stuff they claimed they went to a scale and my stuff weighs 3200 lb. They didn't know that I weighed my stuff myself and they are 2400 lb. When I asked them about the ticket scale they alleged that the scaling facility doesn't provide tickets due to COVID-19 situation. I called the facility myself and it turns out this a straight lie.

After many rounds of negotiations, they offered to scale my stuff in front me but on condition that they will charge me more if the second scale within 10% of their value. When we re-weighed the stuff it turns out exactly as I expected (to put in $ value, they were about to charge me $800 more than they should).

They didn't apologize or even provide any reasonable explanation of how their weight was 800lb more than the actual value.

Save yourself the hassle, and look for an honest company.

Move size: 2 Bedroom Home Service cost: $2800

I moved interstate from Peterborough to Toronto with Centennial movers. I had heard so many horror stories from friends of all their worldly possessions going missing on the journey from province to province. It was a good decision. The movers arrived on the day with a truck with all necessary equipment, which made me feel very secure. The staff were all in uniform and were professional from start to finish. Exactly the same thing happened at my new home in Toronto and all my things were unwrapped and put in position in my new home which was on a very hilly driveway with a lot of stairs. Not a single murmur from the men and about the stairs. They all had smiles on their faces for the whole day. It was a very easy experience and I am a very happy customer!

Move size: 3 Bedroom Home Service cost: $1020

I could start with long stories of our experiences moving cross country, but I'd rather tell you how great it was dealing with Centennial moving. They showed up to pack on time, they were courteous, respectful and nice. Xavier and his team did a wonderful job. We ran into problems getting our house settled in the time we were supposed to, They worked with us every step of the way; even though I had to change the moving location back and forth several times. I will tell you, that this is the advantage of working with a smaller company as opposed to the big national companies, they would have probably told us "too bad." Though we had a couple of tiny miscommunications along the way, Centennial should be your choice for any kind of move. Alex and his team out here in Vancouver got the job done quickly and efficiently. This company gave us a WAY more affordable option than the big carriers and were much more understanding about issues that crop up along the way of a very stressful time. So, please, do yourself a favor, and if you have to move anywhere in the country, give them a call. You won't regret it, I know we didn't. If I could give them ten stars, I would. Thank you all for making the best of whatever we threw at them. Small businesses are the backbone of Canada.

Move size: 2 Bedroom Home Service cost: $3100

I’ve used Centennial Moving twice in the past year, and even recommended them to a friend, and each time the service, professionalism and attention to doing a job well done has been outstanding. Most recently, I moved from Vancouver to Toronto, and the teams that helped me were great. Everything was moved efficiently and effectively, and the process has been stress-free (which, given moving in a pandemic across the country, is saying a lot). Centennial Moving has been incredible, if you’re looking for movers, their team gets my full recommendation.

Move size: 1 Bedroom Home Service cost: $3750