California Relocation Systems LLC

I regret using this company, and I hope my review might help save someone else the stress, hassle, poor service, and broken stuff that we have had to deal with.

We moved from C.A. To N.C. In our search for movers we contacted many companies and this one had the lowest price. However, when they showed up, the price doubled. We did have a bit more stuff than we expected, but not that much. Once they have your stuff loaded and getting ready to leave the state, you’re kinda stuck. They guarantee to have your stuff to you within 30 days, but when it’s late, they say, “we promise to get your stuff on a truck within 30 days.”

Their communication and follow through is terrible. They say they will call a few days before they arrive, but that call never came. They also said they would call a few days before delivery, again that call never came, and they called the day of and said, “we’re here”.

Every single box we had was smashed, or broken, some so badly that the box completely ripped open and the contents fell out. We are missing many items from small kitchen appliances, to a full box of baby clothes. When the delivery truck pulled up and they started to unload our belongings, they dropped my pellet smoker off the back of the truck.

All of our stuff was packed in a house that had monthly pest control. We never had a single cockroach, but now that we are at our new home, we have opened the boxes that weren’t already smashed open, and they are all full of cockroaches.

We also received some other people’s stuff mixed in with ours but we told the movers to take it. I’m sure a lot of our missing stuff ended up in some other state.

They will probably reply to this review and say that they did a great job and to file a claim for any damaged stuff, but don’t believe it. Please please please, go with a different company.

Move size: Partial Move Service cost: $5000

I was moving to North Carolina and I received three bids from three different moving companies. One came out and did a walk-through, but I didn't like the way they acted and their price was twice as much as California Relocation Systems. The foreman Tamer came out to also do a walk through. I like they have the same guy that will be in your house on move day do the in home estimate. The other company that I talked to didn’t follow up on any questions and they offered half the price of what Colonial did. But I figured since they really weren’t giving me much attention, they didn’t want my business either. After speaking with all 3 it wasn't close who I would give the job to. I couldn't be happier with my decision. The price ended being about $754 dollars less than what Tamer gave me at the in home estimate. The delivery to Raleigh North Carolina took about 6 days. The guys at delivery were very nice and put all of my furniture together. The customer service was great. I'm happy we choose Cali Relocation Systems.

Move size: 4+ Bedroom Home Service cost: $9765

What immediately set California Relocation Systems apart from their mover counterparts was their customer service. From the time I contacted them, until the drop off of my things, they were consistently communicative and extremely systematic. I’ve come across companies that were disorganized and it really showed down to their customer service. This moving company had the total package and I’d be happy to recommend them to anyone who is planning a move from California to Florida.

Move size: 4 Bedroom Home Service cost: $4700

Well executed moving experience with a group of dedicated professionals who are highly motivated. This move was structured in a logical manner, which is why none of my belongings were damaged or lost. I’ve heard that these things are very common during a long distance move and this was my biggest concern going into the moving process.

But the California Relocation team insisted that this wouldn’t be an issue because of how they secure their customers belongings. Now after witnessing it for myself, I have no more reason to doubt them. I would use them again for a long distance move in a heartbeat. If you’re relocating from California to New York, call these guys and give them a try. Say Julene sent you!

Move size: 4 Bedroom Home Service cost: $7800

DO NOT USE THESE MOVERS!! I WAS AN IDIOT AND BOUGHT INTO THEIR SCHEME. Kristin baited me at first with amazing costumer service, but as soon as the mover showed up it was a COMPLETE nightmare. Amount other things, they HUGELY overcharged us (original quote was just over 5,000 and we needed up paying 11,000), they didn’t bring a truck big enough for our items at pick up, they came at 1am and yelled profanities when picking up the other half of our stuff, they wouldn’t move all
of our items into the rooms we needed when they delivered our items, but MOST SIGNIFICANTLY now HALF OF OUR STUFF IS MISSING and NO ONE will call us back with an answer. (They even lost half of our sectional couch, part of our headboard and part of our sleep number mattress- so it is obvious that they are incredibly reckless with how they move and store items). Jim has hung up on both my husband and I on multiple occasions, Dawn won’t call us back regarding our lost items, and Kristin is now nowhere to be found after she pretended to care. We are now in the process of filing claims and making complaints through the FMCSA and BBB, but I cannot express in adequate words how AWFUL this process has been and how incredibly emotionally and physically draining it has been dealing with this company. Once again-DO NOT BE FOOLED!! PLEASE PLEASE DO NOT USE THIS COMPANY. IT WAS A HUGE MISTAKE ON MY PART THAT I WILL BE LIVING WITH FOR A LONG TIME- for half of my life is now missing.

Move size: 3 Bedroom Home Service cost: $11000

Cali Relocation Systems was the best moving company I've ever hired. I'm retired military and I've moved A LOT. I've used all of the major van lines. I was going to use them again but this time I was the one paying the bill. On past moves the military paid.  I never had to worry about the cost. Tom was the first person I spoke to (he called me as soon as I put my information online) he wasn't pushy, was very informative about the difference of a carrier and a broker and their DOT profile. I did see some concerning reviews but Tom gave me a good feeling. I spoke to 4 other companies and California Relocation Systems wasn't eh cheapest but Tom is also ex-military so that helped. Customer service was exceptional. Dawn and Cindy kept in contact with me and Jim answered the phone after midnight the night before the move when I had some last-minute questions. The day of the move Anas and his team showed up when they said they would. I heard from him about one hour prior to arrival. He had 6 guys that were ready to rock. He even brought be a cup of Joe from Starbucks. All around great experience. George gave me expedited delivery to Albuquerque. The guys didn't offload the truck. The same crew met me at my new home. They set up all of my beds, my dressers, tables and even helped my daughter with her dollhouse. Thank you so much for all help guys!

Move size: 4 Bedroom Home Service cost: $6000

WARNING: This company is OUT-OF-SERVICE per USDOT#3192271 as of 9/6/19, and they have changed their name to "Moving Relocation Systems" since.

Every 1 star COMPLAINT here is TRUE.

RED FLAG #1
We recently used them from L.A. to Chicago in July/August. First of all, when making our reservation we spoke with TOM who seemed nice and assured us that they have dedicated trucks and were not a broker - we believed him. He said we would receive a call 4+days prior to our pick up date to confirm our inventory, pick up date, etc. NOBODY EVER CALLED. We had to call them 2 days prior to our pick up.

RED FLAG #2
During pick up, SAM KHALIFA persisted to tell us that we needed 1800 cf of truck space. We moved from Chicago to L.A. a year before and only used 1200 cf so we knew how much space we needed on our return. SAM forced us to pay the additional charges for "1800 cf" even before the truck was loaded. He also left prior to the truck being loaded and never came back. Once the remaining "local" hired crew were done, they said they could not tell us how much cf we used in the truck.

RED FLAG #3
During loading, the crew had dropped 6+ stacked chairs on top of me, my husband, Sam and the mover himself, causing damage to all of our dining chairs. The crew assured us these would be repaired while at their loading facility (in Bell) prior to being shipped out to our final delivery location. FALSE. Our chairs arrived untouched and damaged from the fall.

RED FLAG #4
The whole entire time, SAM kept insisting we write him a positive review. Over and over again. We called him later in the day to reconfirm the chairs would be repaired and after he assured us they would be, he again asked us to write a positive review.

RED FLAG #5
During delivery of our items in Chicago, our items were delivered by "Roadway Moving" - a third party freight company and NOT a direct delivery truck of "Cali Relocation". So, Tom lied during our reservation calls.

RED FLAG #6
Also during delivery, the foreman had to use a porter truck to be able to unload our items at our place. He rented a U-Haul truck that was 26 ft long, our items had about 5 ft space to spare at the back, so doing our measurements we only calculated 1240 cf (as we initially knew). So, SAM, TOM, JIM, GEORGE, DAWN --- we'd like you to respond to our complaint and email. At this point your company has showed no integrity or honesty. You are aware about Sam's cockiness yet it seems to be a common experience here.

RED FLAG #7
A bunch of our stuff arrived broken. We are glad we purchased additional independent insurance. But CRS only offers 60 cents/lb - NEVER use this default with any company. Items that were broken:
- (2) filing cabinets whose wheels are bent beyond repair
- Patio furniture with metal legs bent
- Various boxes arrived SMUSHED
- Dining chairs damaged at pick up that were not repaired
- Dented stainless steel trash cans
- Broken XL outdoor planters

For all else reading this, DEFINITELY TAKE HEED IN ALL OF THE WARNINGS. Use someone else who will be HONEST.

Move size: 2 Bedroom Home Service cost: $9465

Thank you so much California Relocation Systems! From start to finish they helped me remain calm when moving across the country. Everything was explained in detail about what I needed to handle, and what they would handle. Dawn emailed me a booklet explaining how to pack my items, and it had great tips on getting organized. Even when I moved my dates, they made it work! My Relocation Specialist was Danielle. She answered all of my questions and responded to me even at 9:00 at night on a Sunday. She helped me find restaurants in Chicago and recommended a realtor.

When moving day came the drivers showed up on time, and called to let me know they were on the way. They took care of disassembling my beds, dressers, tables and I paid extra for them to pack my TVs, mirrors, and tables in special boxes. The wrapped all of my grandmother's antiques. It was well worth the cost! They took such good care of my items and packed the truck with efficiency while I sat back and relaxed. I was provided copies of all of my inventory lists and documentation before they left. All of my items arrived at my new home in no time, and in perfect condition. When the movers arrived at the new house, they unloaded all the boxes and furniture, and they even placed them in the right rooms for easy unpacking!

Everyone that I encountered, whether on the phone or in person, was very friendly and professional. I cannot thank them enough for their excellent customer service and eagerness to help! Thank you!

Move size: 4 Bedroom Home Service cost: $6500