Best Rate Removals Ltd

This is the third time I have engaged the removal service of this firm on. From the sales team to the removal staff; all are very professional. Highly reliable, courteous, clean, polite, lot of respect, careful with items, any instructions given are respected, very good communication level. Cost of removal was as quoted. Moved from one sheltered accommodation to another. I HIGHLY RECOMMEND THIS COMPANY TO ELDERLY PEOPLE WHO NEED TO MOVE FROM ONE PLACE TO ANOTHER. Excellent Service.
I moved on 25/03/2018, review dealyed due to illness. All the best to BRR Team.

Service cost: £258

I used many removal companies before, but from now on I will use only this one (they are not paying me to write this reviev :) ). The guys were fantastic.
They did their job without: complaining, swearing, damaging my stuff, and figuring out for hours how to do it.
They were: inteligent, nice, polite, extremely well organized, carefull, considerate and clean.
They not only organized themselves, but also helped me to organize my moving homes. They even thought about where to place my boxes and furniture (they payed lots of attention to details, which I am not good at).
The rate was really the best I could get, and I was charged for the job done, no extra costs.
I didn't know that removal company guys can be THAT PROFESSIONAL.

Thank you guys so much!

Marta.

Service cost: £385

We needed a couple of strong and reliaible guys and a van to help us prepare our house for sale. A van load to go into storage, including dismantling sofa and desk and some other items of furniture along with 25 boxes and numerous smaller items.And then moving beds from one floor to another and re-assembllng. The guys arrived right on time and completed the job without any fuss or bother within the allotted timeframe. They were courteous and professional and I would certainly reccomend them.

Service cost: £200

Ad experience unfortunately. JP was helpful. Removal guys were very good packing up at the old flat. Their removal van left 10 mins before my taxi to get to the new flat. They got to the new flat 40 mins AFTER my taxi. I had to call the office twice to find out where they were! Then they waited 20 mins in their van for another removal to finish instead of bringing stuff up one flight of stairs. Then charged me for an extra hour. I said this was unreasonable but they wouldn’t listen. I offered to pay half the extra fee but the manager wouldn’t listen. Dampened what should have been a great day. They left a pane of glass in the van and I haven’t got it back. Would never use this company again.

Service cost: £285

Needed to move my 4bed house, with a short notice, after my original removal company let me down 3 days before my move, lucky I got quotes from few companies. Those guys got the whole thing going in no time, turned one of the more stressful days of my life in to one of the most pleasant experiences I had using a removal company.
Overall I am happy I went with them in the end , after my wife chose the cheapest quote to begin with , that just turned us down because they underestimated how big our move was , those guys were still not the most expensive of the 4 quotes I got , but definitely worth it, everyone in the office knew what was going g on the whole time , end our movers were very helpful all day long.
Already recommend them to my sister who is also moving to Bristol next year, she lives in Stansted and they are still able to do the job, even though they are London based.
100% recommend them to anyone who is looking for quality service.would give them 6 stars on this review if I could.

Service cost: £3000

Moving has always been a stressful time for me so finding a company that can ease my load is of great importance. Best Rate Removals's services have been of great quality when it comes to customer service, timing, care for items and more. The moving team and their call center kept me in touch with everything that was going on. The whole process went through without any problems and delays. Really pleased with the care for detail. Would recommend them highly from start to finish.

Service cost: £425

Top handling by the team at the office, and the guy who assessed the volume of stuff we had.

The quote was good, the options clear, and we were pleased to take some of them up.

On the day, the removers arrived on time, communicated well, got on with the job, and were faster than expected. They wrapped fragile stuff in blankets, strapped tight items to the lorry sides, and were very efficient. They arrived at the destination in good time and put everything where it was meant to go.

Couldn't have been happier.

Service cost: £100

Overall an efficient experience, but had some trouble at the start with suitable parking.

Despite making it clear I would be willing to pay any fines incurred the staff were unwilling to park close to my flat, and put me on the phone to their manager, as they seemed unwilling to discuss it with me.

Once we got going they were efficient and careful, and I cannot fault the move itself.

I think it would benefit future customers if the parking policy could be make clearer to staff and customers - in most cases the parking situation is beyond the customer's control.

Overall they were fast and reasonable value, but the communication from the staff was inadequate in my opinion.

Service cost: £192

We recently moved in West Hampstead and used Best Rate removals. They were very efficient, great at communicating and very accommodating as our completion date changed many times Miro the hero (team leader) and JP and the rest of the team were fantastic, very hard working and extremely efficient.
We had a lot of wardrobe boxes which they allowed us to keep for a few day and collected when we were ready.
Overall we were extremely pleased with service/hard work (especially with large furniture) and would highly recommend them as a removal company.

Service cost: £1500

I needed to empty a storage unit and so needed a removal company to help. Best Rate were excellent, when booking them they listened carefully to my requirement and on the day they were on time, very helpful and efficient. The team took great care of the items, wrapping and methodically packing and unpacking them. They took less time than originally anticipated and so I was charged the actual time rather than that which had been allocated. I would definitely recommend then and use them again myself.

Service cost: £180

After quite a few quotes, and a comprehensive call with Robin, we chose Best Rate Removals for moving from our 2 bed flat in Tottenham to a 3 bed house in Coulsdon.

The removal team were a bit late getting to us due to traffic and sat nav issues (not uncommon for the development our building was in), but when they arrived things moved along very speedily and smoothly. This included dismantling and reassembling 2 double bed frames which they did without a hitch.

All items were delivered in perfect condition, would happily recommend this company, thanks!

Service cost: £900

I was absolutely overjoyed by how lovely and helpful Best Rate removal service was. The initial quote and information was sent promptly, and I was met with a friendly voice over the telephone and not an automated service. There were no hidden fees, everything was clearly put to me in document form and any queries I raised were answered quickly. The two chaps they sent out to us were really obliging, super speedy, and took real care with our belongings. They packed super well and were really patient and sweet about putting it all out in the house we moved into. Even went the extra mile by removing the legs to my desk to get it up our very awkward stairs, and really tried (3 times!) to get another of my pieces of furniture up as well. I was really impressed with the quality and ease of their service and we paid a great price as well. Thank you so much Best Rate! Would recommend you to anyone!

Service cost: £511

I was extremely happy with the service provided by Best Rate Removals from my first conversation over the phone with Robin, who was so helpful through to the actual move which was carried out very professionally. This is the second time I have used Best Rate and I will certainly be using them again. We also used their pack up service the day before our move, which was also excellent. They took great care of all our possessions and even took apart some large items to get them up the stairs at the new property. Really couldn't have asked for a better service.

Service cost: £1331

Best Rate removals were extremely good and I would highly recommend. The three guys who came were superb and nothing was too much trouble. The were cal and professional. We had one very challenging piece of furniture which we thought was near impossible to remove because it didn't come into the house through the front door but there were no other options available. The three guys worked out a way brilliantly to remove it from the property and it completely reduced my stress levels. I would highly recommend these guys.

Service cost: £934