Atlantic Van Lines

Quoted 1500 billed me 3700.. in all fairness it was a full truck so Im not sure how I would prove that the weight was not what they called it.. then the charges.. wow.. 25 for boxes used.. they didn't even ask if I wanted to use them.. just kept on filling them.. cramming my stuff into them.. broken lamps and shades.. then they dropped my good china off the back of the truck.. I usually move my own but this move was quick so I didn't have time to think. but the hidden charges and no response when asked.. and were suppose to get a seniors discount but told we did.. they quoted 25 cents a pound and said they usually charge 30 and that was before they knew we were seniors.. can anyone else say what they were charged? as for the damages.. it says we have a 350 deductible so I guess I might as well right it off.. as I'm sure for all the trouble we will go thru .. based on other remarks.. its not worth the headache.. but I will never recommend this company.. I wish I had reviewed before signing up, miss the days when someone actually came to the house and sat down with you.. worst experience with a mover.. one I used 12 years ago was so much better.. wish I could remember who that was..

Move size: 2 Bedroom Home Service cost: $3690

Please warm the public of this horrific moving company, Troy Transportation, also own Atlanta Van Lines, Kingsway Van Lines, Armour Van Lines, Trilliums Moving and Storage ..They overcharge the clients for weight, returns their belongings smashed or destroyed. Change the name of the business only to avoid any consequences. Take no accountability and make a living at conducting business this way. They do not return calls to the BBB. Go to Troy Transportation Moving and Storage to read their reviews. They delivered our belongings with close to $20,000 in damages not to mention the overweight price they charged us and provided no proof of weight. They are not part of the Canadian Association of Movers! They should be in jail!!

Move size: 2 Bedroom Home Service cost: $3000

DO NOT USE THEM FOR YOUR MOVE!!

Their service is awful. It was raining when they picked up my things. They refused to remove their shoes and destroyed my carpets in my old home. When my things arrived they had caused over $2000 in damage and only offered me $50 compensation. I have filed a complaint with the Better Business Bureau.

I have moved several times and have never had an experience like this from any other moving company. Worst movers EVER!

Move size: 4 Bedroom Home Service cost: $5000

They have destroyed my belongings, my motorcycle, my tools, and my life.I cannot work with broken tools, the move has cost me everything I am at a complete loss I don't know how I will be able to go forward how could they ruin and loose so many of the things I held so dear and need for work and life ..How?
This is how I feel right now,I am lost and alone in a new city and now with no lively hood as my tools are either lost or broke.
I have many more pictures of broken boxes and tools.and a list of missing parts of my life that are gone forever.
Some one please stop them from ruining more peoples lives like they have mine.dirty, lost ,broken and destroyed.
I am destroyed.

Move size: 2 Bedroom Home Service cost: $3800

Garbage moving company. Doesn’t put stuff in the rooms they pick them up from, packs your stuff in additional boxes so you can’t find it. Charges you double than what they quote.. because even though you clarify.. there is a an additional charge for packing, there is an additional charge for stairs that they add right before they deliver your stuff. Garbage company. Do not use these scam artists with no ethics!!


I will be filing a complaint.

These people should be put out of business.

I’m also reporting them to marketplace and the media. I have all of the clarifications and inventory and everything I sent to them. They are awful!!

Move size: 2 Bedroom Home Service cost: $1500

I would absolutely not recommend the company to anyone. It took them over a month to get our stuff to us and when it finally arrived they called to say they would be at our house between 8 am and noon so my husband waited all morning only to get a call close to noon time telling him it would be arriving between 1pm and 5pm again we waited they didn't show until almost 9 pm. When they finally arrived we were faced with a bill of over 5000 which was well over the original quote that was 3500 and we're reasured it would not waiver much. We did not have the extra cash so we had to scramble to find money and ended up borrowing from friends otherwise they were going to place our things in storage which was an additional charge? But we're told on the phone when we booked that if storage was needed they had a 30 day free included The movers didn't even take our belongings into our home which was supposed to be included in the price they just took it off the truck and piled it in our drive way saying that it was an extra charge to take it inside because it was over allowed footage. As we ourselves trecked everything inside noticed a lot of our items we're broken. We were completely mislead when we booked with this company. We are in the process of documenting all the items they damaged and will be seeking reimbursement and I highly recommend anyone else that has had issues with them to do the same. I am left wondering how this company is in business seeing how so many people have had such horrible experiences with them. Shame on them for misleading people who have trusted them with their belongings and essentially their lives. You Atlantic van lines may not feel importance for our things but those things represent our lives and memories which cannot be replaced.

Move size: 2 Bedroom Home Service cost: $5086

I contacted them for a move from Ontario to Quebec. I give them the full list for my stuff and they quoted $1800 CAD for 8000lbs. I checked my stuff and because I bought them at Ikea I have the weight of each of them it was 5000 lbs..anyway. The day of the move they scale their truck and they told me that it is 16000 lbs and I had to pay $3600 CAD with a bank draft otherwise they will not deliver my furniture. I asked for a proof of scale and they took 5 days to send me a bad screenshot which nothing mention that is belonging to me. 2 weeks later they called me for a new bank draft because they said "While driving the window was open the draft flew over" . But the bank told me that they endorsed it. So now they threat me to go to court for that.

Move size: 4 Bedroom Home Service cost: $3600

Possibly the worst moving company. The most unscrupulous sales staff who lie to you to get the booking and then leave you in a lurch with no options. I had numerous conversations with them when I told them I can only book my elevator a certain time, the sales person Emily assured me they can do the time. They got the booking, one day to the move they called and said they will pick up 9 hours ahead of the time they had promised. When I told them I can not book the elevator for that time she asked me if I can move my stuff downstairs myself! Do not work with these guys. You will regret it.

Move size: 2 Bedroom Home Service cost: $2000

This company gave me a quote and then once I gave them a list of my belongings they decided to jack up the cost saying that this will likely be the weight of my things based on my list, but it will be weighed when it gets to Toronto to go in storage. I later found out that they weighed my things, but did not generate a ticket because it weighed less than their estimated amount. They refuse to tell me how much my stuff weighs and therefore I am overpaying their 50 cents per pound estimate. I've made a complaint with the BBB, but the company refuses to return the calls from the BBB to resolve the issue.

Move size: 3 Bedroom Home Service cost: $6000

I would not recommend this moving company, the final bill was higher than originally quoted, they say they charge according to actual weight but it is not true they charge according to the inventory list you provide them. Truck load is not even physically weighed, they charge according to their estimated weight shown in their inventory list format. I was pretty sure my belongings weighed less than 3000 lbs and they charged for 4370 lbs. Some of my belongings were broken and damaged and one of my bed frames is missing.
Submitted a claim more than 2 weeks ago and I have not heard from the manager.

Move size: 2 Bedroom Home Service cost: $2751

I had moved my stuff from Edmonton to Brampton in july took them a month from the pick up date to deliver the stuff. I was travelling with a baby so was very inconvenient as they kept changing and delaying the delivery date. The day I received my shipment my glassware was broken, my fans were damaged, the tupperware boxes were broken. No responsibility was taken by the delivery guy said to contact the office. On contacting them the sales agent jen kirsh sent me a claims form and told me it will take 4-6 weeks. Followed up with them 4 weeks later some anita lady sends me settlement offer of $20 for things worth $700 and says that's all I get accept it or leave it. I refuse to take $20.would like to warn everyone never hire this company please they are ripp offs and unprofessional and unapologetic people they have no offices so you don't know who to go to. Please do not waste ur time and money with this company. They are thugs who steal ur stuff and will give you $20 settlement for things that emotional value and monetary value. I lost all my artwork my pictures and coffe table. Go somewhere else to get your precious items moved or you will regret it.

Move size: 4 Bedroom Home Service cost: $3300

Worst company evere. Complete liars and scammers. moved from Ontario to Nova Scotia. Not only did they charge us $3000 more than our quote, it took them a month and a half to deliver. Everything was damaged, all our babies brand new furniture was damaged and her toy box was clearly used as a step stool because of all of the boot prints all over it and the entire side of it is kicked in. They broke our coffee table and end tables. Every single box marked Fragile was crushed and broken along with everything inside. Including a one of a kind mug from my dead grandmother, every last one of our dishes and glasses and more. Photos broken, torn, scratches on everything. Told us theybwere wrapping up some of our furnature free of charge then charged us $800 for it. Claims offered $30 bucks for everything which is [EDIT]. We are going to be pressing charges for the frauds they are.

Move size: 2 Bedroom Home Service cost: $4300

Stay away from these scammers. They gave me a quote to move my stuff. Then jaked it up another 1200$ after pick up and told me they would be 18 to 22 days delivering. They call and bring me home a day early cause they showed up 3 to 6 days earlier then tell me they would be here in 30 minutes and I had to pay them before arrival. Then once payment is confirmed they call back and tell me they'll be another 24 hours showing up. Most disorganized scammers I've ever dealt with.

Move size: 1 Bedroom Home Service cost: $2700

Overall, my experience with Atlantic Vanlines was not positive. The company first quoted me far below what I knew all my items would weigh, and even with an itemized list still underquoted the final cost significantly. The pickup was on time and went well - the movers were very professional.  I was told during the quote/initial conversations that the delivery would be between 4-7 days and would receive a phone call 24 hours in advance. On day 8 I still had not heard anything so I called in to inquire - I was told the truck was delayed and they could not estimate my move day until at least 10-11 days total. I was frutrated that the company had told me 4-7 days and had not even bothered to call me to tell me there was a delay and they stated that they never guarantee times. I understand that delays happen - but good customer service would be to inform the customer! The service representatives were not helpful or even remotely understanding. When I did receive the call that my furniture would be arriving, the representative tried to tell me that my total was $500 more than it should have been! The representative got the quote sorted without apology. Then when I tried to pay by credit card they wanted to charge a 3% fee - which adds up! This was a hidden fee that was not identified in the initial quote when I specifically asked about all possible fees. When the drivers arrived, I handed them my money order and they argued with me rudely that it was the wrong price. They had to call head office (understandable) to get the right amount - but their attitude was quite rude.  The movers chipped the paint off my wall and casually flicked it to the floor, smirked and didn't apologize. Some of my furniture is a little worse for the wear and there are SEVERAL crucial screws/nuts/bolts missing from our bed, kitchen table and armoire.  I would never reccommend this company.

Service cost: $1800

Atlantic Van lines recenetly moved myself and my son home from Halifax to Kawartha lakes, we were really trying to keep the cost low but didn't want to get messed around by a "fly by night company".  We went to one of those estimate websites and filled out the form, I must have gotten 10 responses overnight!  After going through everything and checking everyone out I narrowed down to 4 companies.  I spoke to a aldy named Anita at Atlantic and she put my worries at ease with her patience and understanding of our situation.  The guy who came for the pickup was really nice and parked his big truck right up to the porch, put the ramp on and off they went, in and out in an hour.  We didt have a place to move to right away, so Anita arranged for our stuff to stay at the storage until we were ready.  The delivery was also great, those guys found thier way around the cottage road with only one call for directions (which is pretty amazing in our area filled with fire numbers).  I would highly recommend this company to anyone who needs to make a move on a budget, we only had a few little cheap things broken which we kind of expected in such a long move.  Good Job Atlantic!!

Service cost: $2000

We used Atlantic Van Lines because of their excellent reviews. Not only was our stuff delivered late (4 weeks) but most of what was handled by the professional movers was either damaged or broken. Plus we received somebody else's photographs that have still not been picked up by the company. And there are 10 boxes that are still missing. To add insult to injury, the GM of the company says that if we file a complaint with the better business bureau; "I assure you that if you file a complaintwith the BBB, Atlantic Van Lines will not be able to offer you anything, and the BBB is just a mediator and will not make us pay out anything. You submit a complaint and it is forwarded to us to respond. I assure you that if you do submit a complaint that our response is going to be very simple." How's that for customer service?   .

Service cost: $3700

 Do not hire these guys, at least if you're moving from Edmonton. The service is horrible, the contact is poor, the packing and storage is horrible and damage is high.  1. 7:30AM we got a call that the movers would come between 2 - 4P, they NEVER came or called that day; we followed up and they then came VERY LATE the next day. They almost literally stuffed and tossed the items in with no organization.  2) no matter their promises and the gentle manner of the main office people (Artur and Anita), the move itself was frustrating and NOTHING happened on time.  3) their numbering of our shipments was so bad we thought we were missing 3 boxes; we had only 10 days to unpack everything; they promised to check the warehouse but never called and never did check; 4) there was terrible damage, with holes right through the side of a cabinet, table finishes scraped to bare wood, table tops completely scratched seriuosly damaging a high gloss finish, a dresser with the whole base knocked off and the side looking like it was chewed it was so battered.  There was nothing good about this move except for the fact that the boxes arrived, crushed and dented, a wardrobe box crushed to half its size,but we packed all boxes so the contents were fine.  Rating? punctuality - 0; price - average; timeliness - .5, follow-up - 0, sales people - nice enough, 1.  I actually can't believe that I let them take our stuff..    
Don't use them.  Actually, do whatever it takes to move your things yourself and rent a truck.

Service cost: $1500

This company is terrible.  We were originally quoted for our move $4000, but when we called a week after our pick up to find out the actual price, it was $7000, and our belongings had already been shipped.  We ended up having to pay this amount in order to get our belongings back.  When the delivery truck arrived, we were told we had to sign a paper stating that we had received everything in good shape even before the truck was opened.  When it was opened, we were greeted with destroyed furniture, much of it completely written off, boxes markd "Fragile" were upside down and crushed under heavier boxes, and many boxes and pictures simply never showed up.  This company turned what was an exciting move into a nightmare.  Avoid at all costs.

Service cost: $7000

A big thank you to Atlantic Van Lines for their great service.  I had a small move from St Andrews, NS to Guelph, ON and they offered a great price and amazing service.  My move was not bit but they treated me with the same amount of respect as any other customer.  The sales reps were great.  I had my stuff in storage in their warehouse for about 5 months, and had visited the warehouse.  Facilities were clean and the staff was very helpful.  They let me bring a few items in to add to the stored goods and didn't charge me anything extra.  I had met the office staff and the girls were very nice - I probably know all of their life stories by now..lol
The price was very fair as well, especially for storage.

Service cost: $2190

In my opinion this company did a good job with our long distnace move.  I had a few small items that were damaged, but in general everything that was important to me and my family we recieved in great condition.
The best was that everything did arrive on time.  The last time we moved with another van lines we waived over 4 weeks to recieve our stuff and no communication.  This time it was easy to track our shipment, and we were able to have our possesions back fairly quickly.
 
I wouldn't hesitate to use them again. 
And I would recommend them due to their customer service.
B. Lei.

Service cost: $3987

We moved from Markham, Ontario to edmonton, alberta. Estimated cost by salesman was $4000 and actual invoice value was $9850. Poor estimate by the saleman in spite of actual verification of articles prior to providing an estimate.  When the goods got delivered, many articles were missing including boxes containing expensive items, bedroom sets, etc. Looks like Atlantic Vanlines sub contract delivery to someone and delivery folks service was totally unprofessional. They did damage walls at the time of getting the furnitures in. Above all these hardships, Atlantic Vanlines response to claims were pathetic and totally un professional. It is now more than a year of my move, yet to recieve even a single penny for the lost goods or damaged wall in the house. Worst nightmare for me and my family. Will never recommend this to anyone.

Service cost: $9875

Atlantic Van Lines was the worse company I have ever dealt with. I originally got a quote for a two bedroom with no big appliences for 825 that was with 30 days of free storage and they would wrap my items free, I packed my own boxes. When they got to Ontario 7 days later, they then proceeded to tell my my new price was 2727.40 almost over 3 times more then I was quotes, they had sooo many hidden fees. Less then 30 days after I got a call saying they had my stuff they told me my month of free storage was up. They said the free month started from the day they picked my stuff up even tho they had told me that it would be in a staorage unit for 30 days not in the back of a truck. They wouldn't even tell me where my stuff was until a month after they got here. Worse company ever. Liasr! I would never recommend this copmpany to anyone. RIP OFF!!

Service cost: $2800

WORST COMPANY EVER .. this company has no way to track a shipment, their attitude on lost items is lets wait and see if it shows up. The insurance is a JOKE, you cannot insure individual items only the entire shipment, so any loss is divided by the total weight. They "weigh" your items without you present so no way to verify the weight. We weighed ours as we were packing and there was a 1200 pound difference to their total. They charge you for a reweigh which you also are not present for. On the lost item they settle at 60 cents per pound but they also have a $395 deductible (for what I don't know, they LOST the item). To make matters worse when you agree on the lost item weight, they still charge you for the delivery of that item even though you NEVR get it .  The customer service is abysmal, starts out OK until there is a problem and then Anita the manager is never in the office, nor will she return phone calls.  Our only resolution was disputing the charges with the credit card company, oh yeah, they also charge you a 3% surcharge for using a credit card….. AVOID AT ALL COSTS.

Service cost: $2800

Today, when you go home, take a moment to look around your living room. Take a good look at all your furniture, your favorite chair, maybe some pieces are still not fully paid, or maybe some of them have been in the family for a while. Go to your bedroom and do the same. Think about how much money, effort, and time, has taken you and your family to gather all the items that make your home be home.
Now close your eyes, and imagine every single piece of furniture with a visible scratch and, for some, imagine that small pieces of wood have been peeled off. Imagine your lamps with broken shades, or darkened with spots made by an oily substance. Imagine one of your kids bed gone, and the dollhouse that made your daughter happy last Christmas vanish.
That’s the experience I got with Atlantic Van Lines, for over eleven thousand dollars, plus broken and lost items.  
I will begin by saying that I have moved about 22 times in my life. Out of those 22 times, I have hired professional movers only 10 times. Well, make that 9, because the service I got from Atlantic Van Lines has not been professional at all. Here’s why:
On July 15th, 2013 I confirmed my move from Edmonton, AB to Waterloo, ON, scheduled for August 10th. We were excited about hiring, for the first time, a professional service to take care of the move, from packing to delivering. We didn’t know the rules, so we asked at least a couple of times what should be done before the move, with the same answer both times: “nothing, don’t worry about it”.
Friday August 9th: Even though we were told to expect a phone call to setup a time for pickup we didn’t receive a phone call all day. When I called, around 16:00, the answer was “the schedule is not finalized, so by the end of the day you will get a call”.
Saturday August 10th: For some reason (we thought we hired a professional, serious company), we hoped someone would show up. Around 11:00 am, my call was picked up by a person clearly annoyed by my inquiry, saying in a rather rude tone that they would show up between 10:00 am and 5:00 pm. Around 3:00 pm the same person, now even more annoyed and more rude, said they would show up before 5:00, assuring they would have the truck loaded in one or two hours. This person didn’t even asked me who I was, neither looked up anything on a computer; she just brushed me off. Of course nobody showed up. My emails to customer service remain unanswered until now.
Monday August 12th: After a very stressful Sunday, we finally made contact with Atlantic Van Lines. Early in the afternoon they sent somebody to pick up our items. We had to sign the paperwork for our new home, so we were already in Ontario, and were forced to ask friends to be at our place to make sure the movers would take everything. Movers warned immediately about two things: the truck was not large enough to take everything we had, and it would take 10 hours. Atlantic Van Lines did nothing about it, and sure enough, it took 10 hours and some items were left behind. Our friends had to pitch-in packing stuff to make things go faster. Of course I had to get rid of my wines and liquors, because Atlantic Van Lines neglected to let us know they would not take those items, even though we asked more than once if there was something we needed to know. A standard letter would suffice, you would think, but that’s professional thinking, too high level for this company.
Tuesday August 13th: They came back to pickup the rest of our items. The surprise of the day is that when I talked to the manager of Atlantic Van Lines (Lucy), she knew nothing about our case, even though we were told (by Farah) she was aware of everything.
Friday August 30th: Items were delivered at our home, after 17 days (14 in transit, and we were told 5 to 10 days in several occasions). We paid the trucker. What we found later was shocking.
Two broken book cases (broken in half, literally), two missing bicycles (delivered a couple of weeks later), my daughter’s dollhouse missing, one of my kid’s bed missing (also delivered a couple of weeks later, with some damage), more than half or our wine glasses broken (why? Because they packed them underneath pans), things thrown into boxes carelessly, stained boxes with an oily substance, no lamp made it intact, broken adjustable legs of the stove, most of the furniture with visible marks of being hit or mishandled, and the list goes on and on…

I have never seen a display of such unprofessionalism and bad service by a moving company. Clearly the people doing the work are not professional movers. I have seen professional movers before, and these are not it. To be fare, it is not the movers’ fault. These are guys hired and sent to work with no training, no experience, and they are doing what they can to get things done.

Service cost: $11000