Atlantic Van Lines

OMG First off our estimate of $865 cost us $3380. Almost every piece of furniture has some degree of damage (scratches,chips out of wood, broken and missing hinges). Several boxes have items smashed inside. So many keepsakes destroyed. ?? They caused damaged to 1 door,2 floors, heater cover and light cover in the new house. Household items and boxes(clearly labeled)were left in sheds and garage. Not to mention the ignorance and arrogance we dealt with. I've included some pics but there is way too many to post them all.
PLEASE DON'T REPEAT OUR MISTAKE.

Move size: 2 Bedroom Home Service cost: $3380

Do not use this company if you value your things. Accidental damage happens but this was abusive. Six legs ripped off one peice of furniture, carpet dragged possibly through gravel pilling and falling apart, dented metal tool box, plastic bowels and coffee machines bent and damaged to the point of cracking. When tryi g to contact the company good luck. You adjuster will only reply by email. No one will have a conversation and all say they are sorry for you experience. Insurance? $0.60 per lb not even close to enough. I had multiple pieces of furniture destroyed tv's dented boxes and iteam inside crushed (even when marked fragile this side up) on its side. I was offered $30 compensation. After multiple emails to only recieve the same standard we appoligize email is not ok. I have no option but to go to court. Good luck to anyone who uses this company.

Move size: 4+ Bedroom Home Service cost: $8000

I had been applying to companies locally to move from Edmonton to Kelowna (9 hour trip) and I had only 850lbs worth of items to move. Jen Krish the general manager from Atlantic Van Lines had messaged me with a quote of 835$. This seemed very reasonable. They charge based on 5 factors : first 500lbs, additional weight per 0.42 cents per pound after 500lbs, destination fee, scale and taxes. I paid the non refundable 350$ to reserve my spot after getting my initial 835$ quote. She had not mentioned anywhere on email that they also charged a non transparent fee for space accompanied by pounds after I had paid. No where on their website even states this. The quote for my roughly 850lbs move went up to almost double the price. She stated that It would require a 2110lb move and this is what she charged me for. I then asked why this went up so much because my items were very small in size, like dumbbells weighing 300lbs. She had no good reply, wouldn't call me to discuss. And when I called the company Jen was not available to discuss only to email me in which she stopped after saying she cancelled my reservation but would not refund me? The lady I spoke with also didn't have an answer for how many cubic feet of space it is for the original quote of 835$. She also didn't know much about prices at all and didn't have answers for me, meaning they make stuff up on their own and write their own rules. I am down 350$ without a refund because of their ridiculously high post quote. Let alone Jen took my transfer straight to her own account not even to the companies. This is a very shady buisiness. They are not transparent about prices at all. Don't get fooled by the original quote. I am not going to go through with this company. Every 5 star review is faked. They do not charge the total price up front means they will charge ridiculously high prices once delivered and hold your stuff until you pay, they damage items and are extremely rude. Do not let them do this, if you reply to this post I will be happy to share my emails with you regarding my conversation with Jen. Thanks for taking my hard earned money for nothing! If zero stars is an option I would have done this.

Move size: Partial Move Service cost: $350

The guys who loaded our stuff were running late so they rushed to throw our stuff in the truck. They were not careful with any of our things, or our house. They were ramming their dolly into doorways in their rush. Of course our stuff was delivered on the last day of their estimate, in the middle of a storm. The drivers were so eager to get home before the storm worsened, so they started unloading before we were there and could look at the items. Even though each item was already numbered, THEY WROTE ON EACH ITEM WITH PERMANENT MARKER with a big 2, I suppose to make it easy to tell between shipments. Of course the company called those stained and said they weren't covered by the insurance. So they permanently damaged our bins and furniture, etc. and refused to compensate us in any way. Several of our things were broken and missing. I can understand accidents happen, but to purposefully mark our furniture and not care at all just boils my blood. I don't know how people can sleep when they do business this way.

Move size: 4 Bedroom Home Service cost: $7185

Feb 3 – original quote for 1000lbs came to a total of $1010

March 27- asked for an updated quote at 3000lbs to be on the safe side. Came to a total of 1885 lbs. in email response she wrote that the wuote includes all fuel, labor, mieage, room to room service, blanket wrapping

March 30 - Will the rates change if they are not able to get a truck and trailer in? As I said before it is rural. The driveway is not that long but they will not be wanting to carry stuff up it and I am not sure there will be room for a 53' truck and trailer.

In this case our truck is unable to get within 100 feet to the main entrance then a long carry fee would be applicable or we may have to arrange for shuttle service. Would you be able to send us a photo of your driveway or provide the pick-up address?

Provided photo of driveway along with delivery address as asked for.

It will either be a 24’ or 28’ truck used for the pick-up, therefore I do not anticipate any issues with this. In the case a long carry fee is applicable this is dependent on the size of your shipment and the distance from the truck to your home. (Did not inform me long haul carry fee is a minimum of $250 - even if shipment is not that large plus cost of shuttle truck

Sent $400 deposit along with information required to book.

April 13 – Was sent a spreadsheet to fill out – weight came back very high so I asked if I could do it once I had a more accurate inventory of items. She said it would not be an issue. She judged my weight at 4340lbs with an updated price of $2581.80

April 14 – Sent a list of possible additional charges - nothing out of the ordinary

May 8 – I sent updated inventory list. She replied saying that she estimated my move to be 2000 lbs with another new quote of $1365.

May 9 - We will be able to provide you with your total balance in advance of the delivery date so you can prepare a method of payment.

From the date of the departure (Not from the pick up date), from the origin province dispatch, it will take approximately 5 – 12 days to arrive to our local dispatch in Calgary, AB and this is only the transit time, not including delivery. Once the goods arrive and are available for your delivery, we will call to arrange a delivery on our next available date to your new home.

Once the delivery date is set you will be called the day prior to confirm your delivery address and how you will be handling the payment. Once the movers arrive at your destination, we will collect payment and then offload into your new home.

May 15 – I was away for the weekend, they called for an updated invenroty list which had not changed from the last one. They are now saying the minimum weight charge is 4730 lbs with a price tag of $2784.60

I called and said I did not agree with the charges and to stop at 3000lbs as it was not in the budget to pay for that much. I also sent an email. They claim they did not receive it until after the truck had already picked up my items, I asked for an actual scale receipt and they would not provide me with one since my items were under the minimum weight.

May 21 – Got an email with the total for $2637.23

Now saying they will provide one days notice before arrival of items. Also stating that they do not charge for 5 steps leading up to home. At pickup they said there would be a $125 charge for stairs unless we tipped them $20 each which we did so $60 total.

May 22 – Was told departure from Quebec of the truck was scheduled closer to the 26 of may and it would take approx 5-10 business days once the truck departed and would go to Calgary first. Said lets touch base at the end of next week.

May 29 – I receive a phone call saying they will be here Sunday – this leaves me no time to get to the bank for payment. I arrance to send two etransfers since I have a limit on what I can send in a day. We booked off Monday to go away for the weekend, had to come home early as they would not let me reschedule for another day. The only option was 3pm-9pm on Sunday for delivery, I again ask what size of truck will be coming as I am not sure a large one will fit. If that is the case we will need to arrange for a shuttle truck to which I responded I would not pay for that because we were told a 24-28ft truck would be coming, He said he had not heard of that before but that he was looking at the map and id not see any issues with the truck being able to get in.

May 31 – They arrive about 5:30pm. They say they are unable to back the truck up the driveway. They go call the dispatch who then calls me and asks how I want to proceed. She gives me two options 1) Have it sent down to Calgary warehouse and arrange shuttle from there. 2) we would normally arrange shuttle but because of the time and it being a Sunday we aren’t able to do that. She asks if I have a friend or family member with a trailer I can borrow. I said if that’s the case we have a flat deck,.

Move size: Partial Move Service cost: $3000

DO NOT IGNORE THE REVIEWS!!

If I could give a negative rating I would. I too saw some of the negative things posted by this company but ignored them. Lesson to self DON'T IGNORE THE REVIEWS!!

My move cost in excess of $18,000.00. There was thousands of dollars in damages to our property and the offered $50. after a $325. deductible.

They treated our belongings like they were taking out the trash. All furniture items they wrapped were damaged. Antiques were damaged. They broke the leg off my solid wood king sized bed. Boxes we had packed and labelled as glass and fragile were crushed from having heavier items piled on top.

When they brought our items to our home they were to arrive in the morning on a Sunday. They arrived after 4:30 with only 2 people to unload a 52 ft trailer of belongings. They even asked us if we knew anyone that could help unload "we pay cash". Contract stated room to room delivery and our entire home was dumped in our garage and living room. They did carry our bed upstairs but that was broken so no help to us anyway. The driver stated if we wanted them to place it in proper rooms we would have to pay more? Did you note the move was over $18,000.? They didn't finish the unloading until after 11pm.

I could write a book on the way we were treated, the way Anita spoke to me once the had our items and could hold our lives in limbo was beyond anything I have ever experienced. I was in a truck making a 15 hour drive with livestock and other animals and she wanted to unload our stuff at the home we purchased without us being there. The house hadn't even closed yet and Anita threatened that she would lock our belongings in Moncton until we came up with a cashiers cheque to pay the $18,000 by the time we get to the house. Uhm Covid and I'm driving, I'm expected to isolate once we get to our new home and this person wants a cashiers cheque.

We did file a claim with them and yup 10 weeks went by and I contacted them to see where they were at. $50. yup $50. that was the offer for our damaged life. Clearly we will never be compensated for the loss and the aggravation but I would hate to have anyone go through this. Hopefully Karma is a thing.

Move size: 3 Bedroom Home Service cost: $18000

I used Atlantic Van Lines to move, a lot of my furniture was destroyed during the move, they stored my furniture for 2 days before delivering, and obviously, they were tossing around my stuff and didn't care to handle it properly! 10 weeks after filing the claim they offered me $30 for the damages including a side lamp, bed frame, Dresser, and turntable, they informed me that I purchased the basic coverage and that basically they owe me nothing, although I wasn't offered any other coverage and even if I only had the basic coverage why is it ok that I paid this company to move my furniture and then having it completely destroyed! I ended up spending almost the same amount of the fee they charged me for the move just to replace all the stuff that was destroyed during the move. PLEASE don't use their service just because they are a cheaper option than other reputable companies because you will end up spending a lot of money repairing the damages done.

Move size: 1 Bedroom Home Service cost: $1200

$10,000 for moving all my furnitures and effects ( we are family of 4 ) from Sherbrooke QC to Kingston ON ( 400 km )

Original quote at $3,000 and final invoice at $10,000. They didn’t want to provide weight ticket and I had to leave mini fridges and 9 boxes behind cause the truck wasn’t big enough.

I went through 5 moves in my life and that last one was the worst. Don’t trust Jen Kirsh,

Sales Representative or Lexi Carter, Sales Representative

NEVER AGAIN

Move size: 4+ Bedroom Home Service cost: $10000

Thousands of dollars in damage to my furniture and effects. Literally every item was broken or scuffed in some way. They even broke into our armoire, literally broke the lock and stole the cheap jewelry we put in there. Who steals cheap jewelry!? They were probably hoping we would keep our good stuff in there.

Rude service, especially from the Alberta dispatcher. We waited for 6 hours for the movers to show up, then was told that the movers weren’t going to be there for another 3 days! We were told this after waiting, on the day of, and that was after I called the day before to ensure they were coming. I called home office and they got a truck to come out the next day, but wait there’s more... They then came with a truck too small to fit our stuff and tried to charge us to come back and get the rest of the stuff lol (Probably because dispatch was upset we called home office). Because this happened they voided my 5% military discount. Dispatch was rude and angry after I called home office to get an answer on why they weren’t coming the day they were supposed to. I did this after she told me to suck it up, and that the movers weren’t coming for three days and I was gonna have to “deal with it”!!! The dispatcher then called head office to head off my complaint, the audacity. The movers finished the job on the day dispatch said they would be there, 3 days after the initial pick up date. Likely intentional.

We were out 100’s of dollars for cancelled hotel fees that we booked for our travel to our new home in Ontario. Had to sleep in a hotel for two days in Alberta because they took our bed on the first move day (my wife was pregnant, so I didn’t want her to sleep on the floor). We had to extend our rent and push back our plans.

A lot of hidden fees, the cost started at 1100 ended up paying almost 10, 000$. No joke... The initial form you fill out to get a estimate of the weight for your goods will criminally under quote you, then bam, 1100$ quote turns into 6000$. They will tell you that you will have to fill out another quote that they will send by email and will be more accurate. Mine was sent the day the movers showed up (after I called).

The movers showed up unprepared and I had to go to Uhaul to buy the boxes for them to store my stuff in! They taped everything, so the inside of the fridge and all my appliances and furniture have the brown left over marks from the tape. Everything is either dented or out right broken. I seriously don’t know how they managed to break everything.

Filed a claim for all the broken goods and they wanted to give me 30$ and said if I wanted better service I should have bought better insurance. Really I should of hired a better company, and so should you... All I wanted was to have my stuff moved, is it to hard to ask to not break everything?!

Because the company can only, apparently, move stuff once a month, I had to have them ship to a storage unit or pay them a 450$ storage fee (my house was not ready yet) and pay them 1500$ to unload my stuff! It still cost me an additional 900$ to hire another moving company to move from the storage unit to my house (These movers were amazing by the way).

Do yourself a favour and hire from the bigger more professional companies, any savings or quotes they give are not the real amount you will be charged. These guys should be in jail or out of business, do the World a favour and take your hard earned money to a professional moving company... What a nightmare... Avoid!

Move size: 1 Bedroom Home Service cost: $6883