Atlantic Van Lines

They lost my couch, a recliner and bed rails. Everything else was there but these three items. The movers who dropped off the my stuff were going to give me someone else's couch, I told them that it was not mine; and I didn't want it.

This company offered me 75.00$ (seventy-five dollars) as compensation for its incompetence.

My advice is to shop around for a better company.

Regards Donna

Samantha was the Sales Representative.

Service cost: $2000

Got scammed by this mover first thing said it would be delivered in 10 days ended up being 21 days and then at my constantly calling for delivery.Before delivery they called the quoted price was doubled and wanted payment immediately and I contested the scaling which I originally figured between 1-2000 lbs they came up with 3800 lbs after delivery I had it re-scaled and it was 2085 lbs but now they will not accept my scaling,excuses excuses about the scaling which another shipper gave me on a public scale. Clearly this mover is in the scamming business and you will never get refunded when you pay them before delivery. In my opinion their scaling warehouse is very very fraudulent.

Service cost: $2440

Overall rating I am giving is AVERAGE, because some parts of our experience were UNSATISFACTORY; and others GOOD:

PROS:
*Initial contact with head office was very friendly and we were offered a quote on the move, with expected pick up date (it was a window of about 5 days). See additional comments below.
*Pick up crew was friendly, professional, and efficient
*All email communications were answered promptly by the general office manager
*Furniture items were professionally wrapped in thick blankets and some other items required to be packed were done very well (see additional comments below)
*Delivery crew was friendly and courteous

CONS:
-The initial email with the quote did not give any details about insurance or damage. It was only upon pick up that I was required to sign a waiver to agree to a $325.00 deductible on any claim of losses or damages. (I recommend you ASK about their terms of liability prior to engagement)
-There was no communication from the movers unless we prompted them through email. For example, over the phone I was told that I would be contacted when the load would be delivered; but it was only after an additional email that I was finally given a delivery date. This is unacceptable, and I feel that an approximate delivery date should be provided at the time of the quote. (Something I would insist in future)
-The delivery crew refused to assemble our bed upon arrival, indicating "they didn't pay me to do that". So, it appears that Atlantic Movers is sub-contracting the pick up and delivery services.
-25 days from the time of pick up to delivery with no reason provided for (what seems like) a delay?
- The cost of the packing items is ASTRONOMICAL! $10 for a 2' cube; $20 for a 4'; and $40 for a wardrobe box. No matter what, you'll have to pay for some packaging - but when I was purchasing boxes locally for $1 - $3, it's crazy to have to pay 1000% mark up for the mover's boxes! Take my advice, and PACK IT YOURSELF! In addition to the boxes, they charged extra for the plastic wrapping ($40) of the items that were wrapped with furniture blankets. (I would have thought that this was included in the proper security of furniture items.)
- We were not contacted when the delivery time was changed from "between 11 and 4" to "between 5 and 7". I only found out about the change when I called to confirm that they had received my payment.
- One box (packed by me with great care, and plenty of bubble wrap and paper) was clearly marked "extremely fragile" and yet when it arrived, it had clearly been mishandled. Thank goodness my Tiffany lamp was okay, but I lost a shade on one of my antique lanterns.
-One of our antique wooden pieces has a gouge on it that will need to be repaired.

Service cost: $4708

This was our fifth move by professional movers and our worst experience.
They agreed to a 2 day move..pack first day move second day. I found out two days before our move that they were going to do it all in one day. By then I had no choice. arrived at 7:30 am with 3 guys to pack and move a 4 bedroom house. These guys were right po'd when they saw what a big job it was. Consequently the packing was horrible. They filled these huge boxes to the top with NO bubble wrap or paper between items. The guys where rushing so fast to get the job done that very little care was taken with our possessions. They left our new home at 11:30pm that same day and they had no clue what was in the boxes. They couldn't even find our bedding.
The sales guy low balled the estimate by over 3000 pounds. Maybe he was new. Maybe he does it on purpose. Their people are highly trained on the broken record technique "sorry nothing we can do it's policy"
We put in a claim for all our belongings that they damaged and haven't heard a word. We will never use them again.

Service cost: $6800

Never, never ever under any circumstances use this company.
We were quoted. 26/ pound based on approx. 4000 lbs.
They never came to do a visual inspection of our property, we were never offered an alternative. When the 2 guys showed up, they took one look, sent for a bigger truck and another body. We had spent a great deal of time packing, marking cartons, these guys simply made up garment boxes and throwing our belongings into them. They finally arrived at our new home at 7 pm, unloaded, dropped boxes everywhere, unpacked or setup nothing and took off at 10pm. We are filing complaints with BBB and ontario consumer protection office. They lie about what they deliver and moreover you can't trust whatever they claim the weight of the load is. DO NOT HIRE THESE THEIVES!

Service cost: $2900

Moved household stuff from our vacation home in Florida back to Canada with Atlantic and was pretty impressed with the service. The reviews were mixed but I took the time to speak with the sales rep and met with the office staff personally (Alberta office). I hired them and was very impressed with the response time and attention to details. There were some delays at the border but Atlantic helped solve the issues (as I am not currently in Canada). I was happy as I did not want to spend extra $ to fly to clear the goods. Many thanks to Lucy who answered all of my questions and to Jonathan the driver who called when there were issues.
Total weight of the shipment was 7980 lbs and I was pretty happy with the price that I paid.

Service cost: $3900

I dealt with Toronto office. Communication was spotty but they were much cheaper than everyone else. I should have known.

They arrived 5 hours late at pickup.The drivers asked for a tip. After they left, I noticed they marked everything damaged on the weigh bill (just to get out of taking on any responsibility, I was not moving damaged items). They are good movers - no dents in walls and they moved fast - but the business side is a racket.

They arrived early at drop-off and claimed to not be able to bring a truck in so they wanted an extra $350US to transfer to smaller truck. I had no choice at this point so I negotiated to $150 USD just to make the problem go away. Even though they were simply storing these items in a garage and did not even have to unload or go up stairs, they offered no concessions. I just wanted my stuff at this point and wanted to be done with them.

This company is cheapest but they will give you headaches. Moving is stressful enough, why add to your problems with them? Movers are hard to understand also..and they kept counting the cash I gave and coming up with a different amount.

No idea what shape my items are in or if anything is missing but I fully expect there to be more problems as I unpack.

This company has bad reviews for a reason! Please don't disregard like I did, pay a bit more for your sanity and go with someone else.

Service cost: $4650

Quoted 1500 billed me 3700.. in all fairness it was a full truck so Im not sure how I would prove that the weight was not what they called it.. then the charges.. wow.. 25 for boxes used.. they didn't even ask if I wanted to use them.. just kept on filling them.. cramming my stuff into them.. broken lamps and shades.. then they dropped my good china off the back of the truck.. I usually move my own but this move was quick so I didn't have time to think. but the hidden charges and no response when asked.. and were suppose to get a seniors discount but told we did.. they quoted 25 cents a pound and said they usually charge 30 and that was before they knew we were seniors.. can anyone else say what they were charged? as for the damages.. it says we have a 350 deductible so I guess I might as well right it off.. as I'm sure for all the trouble we will go thru .. based on other remarks.. its not worth the headache.. but I will never recommend this company.. I wish I had reviewed before signing up, miss the days when someone actually came to the house and sat down with you.. worst experience with a mover.. one I used 12 years ago was so much better.. wish I could remember who that was..

Move size: 2 Bedroom Home Service cost: $3690