Atlantic Van Lines

I am happy to say that we are finally in our new home and settling in, however I cannot say that I am overly impressed with the whole experience!

Finding out that it was going to take two weeks for our things to arrive was disappointing but then it actually took much longer than that. (picked up the 29th and not received until the 22nd) That in itself wasn't the half of it. Trying to get a status report on where our belongings were turned out to be problematic. I asked numerous times for updates and got nothing helpful. When I asked for the scale weight results which I know was done after my things were first picked up, well, nothing! I was told that the information was requested however was never received. I asked these questions a number of times and always got the same answer..... which in truth was nothing!

I should have gotten the seniors discount however, through my misunderstanding I “missed the cutoff date to qualify” by not having my id provided prior to the pick up date. I'm sorry but I have worked in Customer Service a long time and had I known that a customer was entitled to a discount I would have made sure that they had it. At the very least, I would have reminded them making sure that they were aware. And moved mountains to make it happen for them. This did not happen here even though your rep knew full well that I was a senior.

I was charged extra for “packing and plastic wrap”. Items that were included in my inventory and not needed to be packed into a wardrobe box were. All of my items, other than furniture were wrapped in plastic or packed in boxes or bins. I was of the understanding that your people would blanket wrap the furniture and that that was included in the cost. However, my furniture was wrapped in plastic (which I was charged extra for). One of my old bookcases was wrapped in a blanket. The other in plastic as was my old dresser. To my horror, when they arrived I found that both bookcases had been damaged as well as the veneer on the dresser was chipped more than ever. I am still picking up pieces of the veneer. It was apparent that the dresser had been banged around. Plastic wrap gives no protection. The fellows who delivered these items were horrified by the way that they were shipped. On some of the boxes were “oil stains” and smelled of old motor oil. I have no idea where this could have come from other than the truck or your warehouse where my items were stored. My bed base is now stained and my mattresses which were wrapped in plastic had been apparently dragged not lifted and are stained. Not very impressed.

On the original pick up I notice that the fellows documented that I had 2 mattresses and box springs..... I only had one. And that the other bed with the 2 bases had a King size mattress, it was only a queen. Minor details really, but I thought that I would mention it.

A good lot of my things were in plastic bins. At least a dozen of the bins have been damaged. I still have unpacking to do, I can only hope that this is all the damages I will find.

The movers did chip the door frame of the apartment, I would like that fixed.

As for the estimate. I find it rather alarming that a company would take an estimate and then make that the minimum knowing full well that their excel program weighs exceedingly heavy. According to the movers, my things came nowhere near 8000 lbs! Nor did my things take up a great deal of space in their truck. The average 2 bed apartment is under 4000 lbs. Hmmmm! As for the “month free storage”. Well I would hope so, being told that the date begins on the date of pick up and it took up most of the month just getting to Alberta!

I'm sorry to say but I cannot in all good conscience recommend your company to anyone.

Move size: 2 Bedroom Home Service cost: $3800