Assurance Van Lines

Dishonest, and anti- military! Do not use! Check the BBB for honest (and a lot of dishonest) reviews. The long reviews with details are all very similar to my experience. They told me they were a "military preferred mover" and one of the "Top 3 military movers on the east coast." All of these were verified false with JPPSO once I started having problems. They gave me one rate with great promises, then over doubled the rate and told me that was just for moving, not for packing. When I told them that was unacceptable, they told me I was not allowed to cancel, they would come anyway. After a lot of discussion, I was finally able to find the local mover who they subcontracted with, and they said they were given different dates and would need 3 full days (as I estimated), and that they would not be able to arrive until two days after I needed to be out of the house.
Do not use! I have been in the military for over 20 years, with over a dozen moves, and this was the worst experience I have ever had. (Yes, I have more details if you want to know. See BBB for other similar horror stories.).

Move size: 3 Bedroom Home Service cost: $1000

Assurance Van lines out of NY city is a broker for the actual moving company. Eazy moving out of Miami FL was the one who physically moved my belongings. Unfortunately, it all comes down to the guys you get. I was moving a three bedroom house and they showed up with two guys! It took them 10 hours to load my stuff onto the truck. That wouldn't have been so bad if they had spent the time blanket wrapping all the furniture, but they didn't. The soft furniture like my fabric headboard and chair cushions didn't get wrapped
either so there are grease marks on them and 95% of my wood furniture has gouges (not scratches) on the legs, tops or sides. The truck wasn't big enough so they were just cramming it in there. In fact, they didn't get everything in the truck like my refrigerator. Luckily, my house in NC is in escrow so I can go back and get it. I called Assurance van lines on Monday and they appeared concerned when I explained what happened but when I called back the next day, my account was handed over to the customer service department not a single individual. I still don't have my refrigerator nor will anyone call me back. I have called four times and Assurance puts me through to Eazy moving which says they will call back once the dispatcher checks the NC to FL schedule. Luckily I paid the broker, Assurance van lines, by credit card so I disputed the charge.

The photo is the desktop where they placed the finish side against the wall of the truck and the metal pattern of the truck is now gouged into it.

Service cost: $5217

Brandon and Jim are the company reps who I dealt with in scheduling my move. A close relative passed away the same day the movers were scheduled for pickup. Jim was very professional in handling my case and told me he'd send another truck in 2 days. He didn't charge me a penny extra even when the contract said otherwise. Losing someone is something I don't wish to even my enemies, but adding the stress of move put even more pressure on me and my family. Brandon and Jim handled this situation with sensitivity and professionalism. I came from NM to SD for a total of $5300 for a 3 bedroom home. I have nothing but good things to say about Assurance van lines.

Service cost: $5300

I used Assurance Van Line Services to contract with a moving company. Storage was also included. When the movers came, the cost was much more than the estimate even though I had deleted items on the list. When I received my belongings, several items were broken, most of the wooden furniture had scratches, tools and boxes were missing.
I don't feel that Assurance Van Lines investigates the companies they work . I have filed a claim. The insurance company took 4 months to respond, response being, the moving company wants to handle the claim themselves. I was given a phone number, left messages with no response. It has been almost 6 months and I have received no satisfaction. When a company is a broker, they have an obligation to determine if the companies they find jobs for are any good.

Service cost: $5500

Brandon & Jeff were my main points of contact to schedule my relocation back to Saint Paul. Initially I was a bit hesitant about the whole long distance move situation because of everything I heard from other people. But these guys got me a bit more comfortable in how long distance moving works when going through a broker. I hired a couple of college kids to help me get all my fragile belongings with extra padding, we packed our clothes in air-sealed bags and placed them on large boxes.

My TV, Computers & Mirrors were left to pack to the movers which they charged an extra $200 for. My total move for a small 3 bedroom home from NJ to MN came to $3,600. The movers who were sent to me for pick up and drop off of my items were fast and professional. I was a bit tough on them when they came to get my stuff to make sure they placed all my fragile items of top and had them reinforce with tape all my boxes. I am left with a positive experience in hiring Assurance Van Lines as my brokers. My moving number was M4491125.

Service cost: $3600

The rudest, most unreliable company on the planet. Both pickup and drop off were both more than hours late.

Told couch would not fit on the elevator at the drop off site and it would be $200 cash (right now!) to carry it up the stairs. Called customer service at Assurance and was hung up on. Funny, the doorman was able to get the couch on the elevator.

Honestly, there is nothing positive I can say. Oh, and this is cut from the Better Business Website: "This business is not BBB accredited." Check it out for yourself.

Service cost: $1150

This is the the last and only time I'll be relocating to a difference state. The whole relocation process has been pretty stressful for me. Getting the new lease in NY, packing everything, getting rid of things, choosing what will be taken and what will stay.. Getting my kids to get on board and help me out. If it wasn't for assurance, I would have rather leave everything in Nashville and start all over.

Assurance helped me negotiate for a low-cost move for my 2 bedroom apartment. I packed things myself and had the movers make sure all my boxes were properly sealed and my furniture was protected to avoid scratches. During pick up and drop off, I was supervising to make sure nothing would get lost/damaged. Thankfully, the movers on pick up and delivery did a very good job in getting my things moved. My move #4499154, was quoted for $2400 which included the furniture, boxes, & mattresses. When things got home, they were setup with caution and care. I'd certainly recommend these guys for long distance moving.

Service cost: $2400

I worked with Jason in scheduling my relocation to Chicago. I was looking for a complete moving solution that would fit my budget. He was able to bring down packing to $1,200 and the move to $3,800. My job on the move was simply to separate things and point where everything was and where everything went on the new place. I had 2 chairs scratched during the move, but everything else was delivered in perfect condition by the movers. Based on this experience I'd certainly use them in the future for a relocation job.

Service cost: $5000

The service I received from this company is appauling. I wouldn't wish it on my worst enemy. They stated they match any accredited quote, but once you issue a lesser quote that has all the bells and whistles it becomes an argument. I simply stated to cancel the reservation probably 10 times. The salesman, Jordan P. Just continued to talk over me telling me I do not understand and that I was going to be ripped off by the other companies. The conversation that I had on speaker phone became so ill, my fiancé took the phone out of my hand and stated he did not like the way this man was talking to his fiancé and to cancel the reservation and give us our $400 deposit back. Jordan continued to do the exact same thing and talk over him. We finally were able to ask for a manager who was far worse. He stated we didn't care about our stuff and proceeded to tell us that we enjoy being ripped off and every time I even said "cancel" he would respond with "ripoff." So just imagaine a grown man who is a manager having a tantrum on the phone and saying"rippoff ripoff ripoff ripoff ripoff ripoff ripoff ripoff ripoff." You almost have to pitty someone of that nature who thinks that is the proper way to handle situations. I don't know how the phone call lasted as long as it did considering we just ended up calling the bank and retrieving our money that way. The worst part is this company is so childish they entered my information, my name and phone number, into a spam mortgage call log so I receive endless calls, voicemails, and text messages. I hope for the sake of karma this place goes out of business and the rats that scam honest people end up in jail. I highly doubt this is the worst they've ever done in their life to people.

Service cost: $1149