AnyVan

Had ordered a 3-piece sofa from a uk manufacturer. Sofas were made however their courier couldn't deliver before Christmas.
Started searching online for couriers and was looking very expensive, stumbled across any van and a helpful lady popped up on live chat.
She helped me set up a free advert to enable companies to quote for the job, received a number of attractive quotes, settled on the 3rd cheapest based on individual reviews and received great service at a really good price.
Easy to use, cheap and friendly service.

Service cost: £128

I contacted anyvan to transport a scooter from Manchester to Cumbria, they promised they would have it delivered by 21-23rd March, it wasn't they then said it could be the 24th. It wasn't. They then contacted me again and said 26-28th March. On the 26th I wasn't feeling confident it would arrive so tried to ring them. The automated answer phone answers and then you can wait forever for an operator to answer you so I tried to email them, wrote a great big email only to receive word back the email address is unmanned. I was offered live chat, I spoke to someone who said they would get someone to contact me asap. That was 11am Monday, someone finally rang me after 5pm on Tuesday only to confirm a week after promising me they could get the scooter here that they couldn't.
After reading some of the other reviews mind I think I've got away lightly, they have said they are going to refund my money as of yet I haven't checked but I hope they have!
I think the problem is they take too many jobs and they don't have the drivers or vans to deal with them, hence they let people down which is not good practice.

Service cost: £8100

I am moving between two different cities and I had paid extra to book a specific time-slot. On the day, they informed me that they will be 1 hour late outside the time-slot range and then 2 hours late.

Due to them being so late I missed my
train and other transport so I had to get last minute tickets that
cost a fortune in order to get back home.

I called, and the customer service person had a lot of “attitude”. She told me that it is not their fault about my schedule and that there won't be a compensation because it is not their responsibility. Then she said that I should read the terms and conditions before buying their services. I told her that I did it over the phone, and that obviously it is impossible to know these things over the phone unless they inform me about it. Her reply was “What did you expect? To read you 3 pages of terms and conditions over the phone?”

Well, yeah? If it is so important to
follow them, then they should let me know over the phone to what I
agree on!

And her “defense” was that they sent an e-mail with a link to the terms at the bottom of my receipt.. AFTER I have purchased their service. Sorry, but someone has to read these BEFORE they buy, not after.

And then she mocked me like “Wow, don't tell me that you actually read the terms and conditions every time you buy something online”.

Just a horrible company, with no
courtesy, no accountability, and very bad employees and customer
service.

AVOID!

Service cost: £510

We moved last week and were delighted with this service we received. The company ‘We Care’ absolutely lives up to its name. They moved us carefully and swiftly with ease. They arrived on time and were extremely polite, friendly and professional taking time with heavy/awkward shaped items but overall took much less time than I had thought to move us!
Thank you so much for organising this for us, it was easy amidst moving and renovating - moving our items has been the easiest part of moving! Thank you again, we have no hesitation in recommending you.

Service cost: £369

Booked to remove small amount of property from OLDHAM to Exeter.Thought every ting was fine booked date.Inwanted a collection of about 10 am.I advised Inwanted this time as I had to travel 90 miles to get to the property.Agent suggested 10 to 11 but would be extra cost to the slot offered on line of £315.She said it was now £332. I got the confirmation and saw a That they had given a collection time of between 8am and 6 pm.I would never agreed to this timing as the departure property is empty.I telephoned to advise of the mistake and was told I would receive a call after they had spoken to their agent.
I received a call to say that the manager had listened to the telephone call and that no mention of 10 am or 11 am had been recorded.I asked to speak to the manager but she was not available.I said to get the manager to re listen to the call but was told that the result would probably be the same.I told the caller to cancel my order and refund immediately I would give no stars.

Service cost: £332

Paid for a premium service but received the opposite!
Not only was the van late almost 2 hours, the driver tried to coerce additional cash from me due to # of boxes and when I refused they became irritated and aggressive. After packing only 2/3 of my belongings into the van, without notice they simply packed up and left leaving my belongings on the street. I had to organise a 2nd emergency removalist the following day at my expense.
I complained to AnyVan however no responsibility is being taken as the driver was a subcontractor of an outsourced agent leaving me to raise the matter further with the ombudsman
Avoid AnyVan!!

Service cost: £917

Under no circumstance use this company.
Under no circumstance use this company. I would have given zero stars but that wasn't an option.

My entire experience from start to finish was a disaster. I was charged cash in hand on top of the removal cost. I was hit on very inappropriately by the removal man who quite forcefully kept insisting he had my number and wanted to come back and help me after as I was a young single mum.. He certainly wasn't being charitable. Additionally I have ended up with a smashed television, broken lamps, cracked drawers and bedside tables, and now anyvan aren't taking responsibility and compensating me despite claiming their insurance policy.

I am currently in the process of taking this up with the ombudsman as after 3 weeks of investigation, I have been left with broken items and out of pocket.

Stick to the more legit firms who use proper removal firms rather than these who source anybodies for their removal service.

Service cost: £200

Due to a booking earlier this week, a job that was quite frankly unworkable I have been left to sort out a dreadful problem caused by AnyVan. Their CEO has refused to assist me in the financial recovery of this expensive job. The whole problem has occurred due to greed. Their staff booked a group of three men to pick up and bring back a kitchen from hundreds of miles away and bring it back the same day. The Lead driver was so exhausted that he fell in to arms and cried. I have MS and this expensive job has caused me further damage to my condition. It is my duty to report this to the Dept of Transport as there is a serious Health and Safety issue. I will ensure this company is fully investigated.

Service cost: £800

If there was an option for zero then they'd get zero. Paid for a collection online only to be cancelled with less than 24 hours notice as they couldn't get a driver, rebooked for the week after. The driver then contacts me in between and throws dates around, ignoring the fact I'd said these certain dates were a no go for me as I work. The booking for the week after was then cancelled again with less than 24 hours notice with the same excuse. Awful company, avoid.

Service cost: £102

As a previous transport provider for Anyvan please be aware they have changed everything. You used to be able to place a job and get quotes where you read feedback and choose your provider BUT you have to pay Anyvan a large percentage “deposit” first. This option is still available but now they have a new preferred system. You PAY IN FULL a price decided by them and they allocate your job to a provider of their choosing, you have no choice who moves your items, if this provider doesn’t want the job, it goes onto their main site for other providers to book the job based on a price determined by Anyvan, again you have no choice as to who carries out your move. They take such a large “cut” that jobs for example like moving a chest of draws 20miles down the road would have cost you previously approx £30 to the provider and £20 to Anyvan it is now more like £15 to the provider and £50 to Anyvan. That is if you are lucky to get your job completed at all as most providers are now unwilling to accept the “book it now” jobs because it isn’t worth the fuel or time to do it! Providers are banned from giving out their business cards or promoting their own business in any way. If you still wish to use Anyvan please don’t pay in full, list your job asking for quotes and ALWAYS read the providers feedback.

Service cost: £100

DO NOT USE THIS COMPANY!! You have been warned.

They don't allow a minus score here - if they did I'd use it. Unfortunately, you have to put one star to register a review..they don't deserve even that.

I booked their service, and checked with them the day before my move that they had everything in hand, as I smelled a rat. They said it was all sorted.

They sub-contracted to another company who turned up on the morning of my move with a truck 25% of the size I needed. There then ensued a to-ing and fro-ing between them & their sub-contractor about who's fault it was, with each blaming the other. Eventually, it became clear that AnyVan's website is unfit for purpose in assessing the amount of stuff needed to be moved .. eventually the argument culminated in AnyVan declaring that the whole situation was too difficult for them, and they wanted to wipe their hands of the whole thing, cancel the contract and return my money - leaving me with 3 hours to move AND NO REMOVAL TRUCK!! It cost me a fortune, untold stress and worry for my family.

To make matters worse, they tried to lose my.complaint afterward, refused to give me the name of their CEO + generally made every effort to squirm out of their responsibilities - and the matter is still on-going.

The moral: find a local company who will come and assess what you have & turn up on the most stressful day of your life with the right equipment. YOU'VE BEEN WARNED!!

Service cost: £960

WARNING: Booked house move with anyvan with collection between 9-10am.
By 1005 no one had arrived so I called them to find out when the driver would arrive, only to be told they had no driver!! We have to vacate the house this weekend and now, no removal company!! I had confirmation of the booking and arrival time and anyvan had my contact details. So why not contact me? So use this useless company at your peril - totally unprofessional with little concern about the impact on thier customers
if they breach the contract. Luckily I have managed to find another company (local) who told me they had previously had to bail out other anyvan customers! Your choise, your risk!

Service cost: £700

A big Warning if considering Anyvan.com
If you are moving furniture or items long distance your items are likely to be part of several loads that particular driver is doing that day and they will be loaded with other people's goods.
In itself this is not a problem but it significantly increases the chance that something can go wrong
Your goods are extremely unlikely to be collected then delivered by the shortest route. Because drivers have a schedule they seem to stick to ridiculously tightly and they will load as much aspossible you are likely to see yout tracked items going from Maidstone down to Brighton to Reading to London then Nottingham to Penrith to Glasgow to Motherwell to Edinburgh when the obvious route is just onto the M25,A1 and Edinburgh.
They are also likely to be unloaded from one van, stored and then loaded onto another van with yet more peoples goods.
Again, in itself these do not make Anyvan rubbish but they also increase the chances of something going wrong.
The drivers seem to be outsourced to another company reducing the control you or Anyvan have over them.
Again, in itself these do not make Anyvan rubbish but they also increase the chances of something going wrong
The drivers are in my experience not that intelligent, by chance happen to be not so conversant in english and in one part of my experience deviously attempted to clak that they had delivered everything when one rather large piece of furniture had manifestly not been
 Again, in itself these do not make Anyvan rubbish but they also increase the chances of something going wrong
Their customer service callcentre are not much use and try to fob you off into negotiating with the drivers as to when your stolen items can be returned rather than chasing it up themselves and making serious efforts to push them to put something right.
For example when a large piece in my order had been delivered to a house in the east midlands they were happy to believethe driver was going to the door and not finding anyone in-as though that on its ownwas sufficiently serious attempts to retrieve something all the calamitous nature of their delivery made practically inevitable ( something going "missing").
It took a lot of phoning, several times being "accidentally" cut off and then no call being answered for ages and a crime report to the Metropolitan Police (their main office is in London) before they got their act together and started taking the need to do something seriously.
So would I use them again.
Absolutely Not. Do not touch them unless you are content for things to go missing and you have to make all the effort to get them back.
A seriously poor service and a threat to the security and undamaged condition of your goods and a customer service which is shamelessly mendacious. At the last minute they will also try to change your order with some rubbish about their driver having "viehicle problems" when they just don't fancy taking the job
Disgraceful company.

Service cost: £500

I arranged for a carpet to be moved over Christmas and New year as the company I ordered from did not have a driver available to deliver my items. I went onto the website quickly entered all the details and within minutes my phone pinged with quotes. I received a brilliant quote messaged the driver to confirm he was free next day which was all good and paid the deposit. Driver then called to confirm the job as promised and collected the next day, he was very polite and courteous and kept me well informed. I would not hesitate to use Any Van again fabulous service at short notice.

Service cost: £109

Our Anyvan experience: Panic, disbelief, frustration, not valued, patronised and disappointed.
Do not make the mistake we made. Paying to book a specific date, weeks in advance, did not mean we could TRUST Anyvan to guarantee an allocated driver.
We were let down, at short notice, in a very unprofessional manner.
Subsequent phone calls and emails to Anyvan have been interesting and frustrating. We now have a refund and also a compensation payment of the same amount. However, this has taken Anyvan ten working days.

We cannot recommend Anyvan.

Service cost: £9800

I was moving 1 on suite-bedroom.
Drivers were on time. They were friendly and helpful.
The moving went very smooth, very fast and stress-free. All my items remained undamaged.
The customer service was amazing, you can call or talk by chat.
The price seems to be fair.
They go up the more itmes you have, the higher floor you live on, if you require 2 drivers/helpers instead of 1 and the later you book but the price was still good, I think. I added some extra boxes on the day of moving and I didn't break my bank :)

I would strongly reccomend!

Service cost: £116

My wife booked this for between 8am and 12 noon. Van driver Richard didn't turn up. Other driver arrived after 5pm and most of our listed items were by this time in front garden or downstairs. He was professional and courteous. The company are reliant on the client to ring them in the event of a no show by the driver as they use sub contract drivers. We were involved in 7 phone calls on the day and I formally complained. They have no audit trail on their drivers and in response to my complaint I get a phone call days later from Transport Manager, George, saying he was pleased my daughter's items were delivered eventually. There was no attempt at an apology and he actually tried to justify the non attendance of the first driver although we had been up since 6.30am. Diabolical service in every respect. Take my advice and use a local reliable removal company. It is false economy to use Anyvan. The stress involved due to their incompetence will leave you shattered - DON'T USE THEM!

Service cost: €100

Do not use this company.

We arranged a move from Newcastle to Manchester. The driver turned up on the day and I helped him load the van as agreed. The driver was visibly in a rush and got away quickly. We had informed him we had family meeting him in Manchester incase he was there sooner than we were.

As he arrived sooner then we did, my brother in law helped him unload the goods into the property, he then presented him with a paper to sign (he never informed him what it was) and then rushed off.

When we arrived, we discovered our fridge was full of dents and scratches. Upon contacting Anyvan they informed us that as we hadn't opted for additional insurance, we weren't covered - however, then looking at their terms and conditions, which states "we will deliver your items in the same condition as we collected them", they changed their argument to "you signed the delivery waver". After this they refused to acknowledge that the driver gave no opportunity for the goods to be inspected before he left.

In short, if you don't opt for the expensive insurance, anyvan can deliver your items in any state they choose and there's nothing you can do about it. Luckily none of our expensive items were damaged beyond repair!

Disgraceful attitude from them, they simply don't care.

Service cost: £220

I booked with anyvan after I split up with my husband due to domestic abuse, I have not got much money and had to borrow the £329 to move house. I gave anyvan the money and on the arranged date 2 polish guys turned up and decided they could not do the job due to some few dog hairs on the floor, I was told he had an allergy to dogs, so they sent out another van with 3 Russian guys, who told me his van wasn't big enough and couldn't do the job, so I call anyvan again, to be told that due to the state of my furniture they wouldn't send anyone else around and my money was non refundable, now my furniture might be old and tatty but it's all I have got, it's certainly not dangerous and on anyvans website their strap line is " We move anything, anytime anywhere* I'm now a single mother who cannot afford to leave my current home to move into my safe house, so will prob be evited by my landlady thanks to anyvan. THEIFS DO NOT USE.

Service cost: £329

Chat started AnyVan Hi, would you like any help choosing which company to use? You - Click here to change all fine, thanks, Yasmine joined the chat Yasmine You are welcome, I hope you enjoy the service. We are here if you need us. You - Click here to change Honestly, what is this service doing here, Ok, I needed to pay 40£ for your service, but even I am paying more to the VAN company compare if I would order it direct from them where he is offering the same for just £120where I need to pay through your service £160plus your $40, that is an uplift of more than 50%! Believe me, this is an experience I need to share, with some people I will call my lawyer asap, how I can come out of this here, really this is fraud and if you doing fraud, do not be so stupid and show it to the people you rip up why I do not get an answer on this Yasmine I am sorry I did not quite understand- how have we committed fraud? You - Click here to change I got a service for £160through your side where at the same time the company who is providing this service has a price for £120on their page, for the same how you would call this? Yasmine That is how our site works The deposit is not a fee it is an approximate 15% of what you have been quoted which is then subtracted from the quote and the remaining approximate 85% is paid to the driver. You - Click here to change You did not get it. This was not my company Yasmine Ok if you feel that this is fraud- it is within your rights to take this further if you wish although this is outlined in our terms and use which can be viewed on our website You - Click here to change OK, please, you will read about the service of your company more than you will like it and I hope you have a good lawyer, I have one. This is not about the money, this is about the way you acting here Please inform your CEO about this and believe me I am in the internet business and know how to run good news through the communities Yasmine Ok I will do You - Click here to change and if this is in line with the European law according "purchases" in the net, I do not believe this, but we will see goodbye, for now, Yasmine Bye bye.

Service cost: £200

Honestly can't thank the guys enough for what they did. Moving house is a nightmare, as we are all aware, so when I came across AnyVan it was such a relief. It was dead easy to use, quote came in within minutes and after around an hour I had the job all booked in for a great price. Then, when it came to moving day the guys were great, they did everything asked of them and more!! We even had a few more boxes than stated (you can never quite judge how many you need) and they took them with no extra charge, just a smile on their faces! All in all AnyVan makes moves so simple and easy, can't recommend it enough!!

Service cost: £300