AnyVan

We had extensive damage caused to our item - Anyvan are very quick to pass the buck onto the driver. We then had to pursue the driver through the Courts and obviously you only get reimbursed if they are able to pay.

They use cowboys with no scruples or morals and they hide behind a veneer pretending anything that goes wrong is nothing to do with them.

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. UNFORTUNATELY YOU ARE NOT ABLE TO GIVE THEM ZERO STARS WHICH THEY DESERVE.

Service cost: £500

1. The slot booked was from 2-5pm, they called to cancel at 2:20pm.
2. Said they couldn't find someone to replace with so they would refund me. (ZERO HELP)
3. A van arrived to my house at 6pm saying they are from AnyVan, zero security, no email or call received regarding this arrangement.
4. Had to cancel another last minute booking I did as I was flying the next day so had to be done that day.
5. Calling non stop at their headquarters, no response, stress levels reaching their limits.
6. Called to give this awful feedback and all they offered was a credit in my account. They said nothing else could be done unfortunately. Surely they could make a partial refund or something as there is no way in hell I will be using their services again.
7. This complaint is solely on customer service not the drivers themselves.
8. Recommend to NEVER use AnyVan (https://www.anyvan.com)! Rent your own van and do the moving yourself instead.

Service cost: £105

Avoid at all cost, they turned up late then complained to me they were running behind. Which meant they couldn't make the deadline of 6pm, so all was agreed to meet the next day at the location at 10am, however a few hours later I get a text saying if I don't pay more money my belongings were being dropped off at a unknown/unagreeed location, which resulting in me paying more money then agreed. They then refused to drop off the next day at 10am when the location was reopen and meant the dropped all my belongings off at 8am outside the gates on the roadside. Never did I receive a apology for them being late or not making the drop off time. I was just demanded more money for my belongings to be dumped on the road side!! Luckily it wasn't raining! They are a complete joke! Please don't waste your money with these people!

Service cost: £200

Our experience with Anyvan on 06.05.2018 was a complete disaster. Two Lithuanian young guys arrived and one of them was talking in their language and laughing non stop from the beginning till the end. They loaded the van incorrectly and we told them to make it correct his answer was very rude.He said he knows what he is doing and I better not to comment. They couldn't fit all the items which were on the list while booking. Anyvan is using subcontractors and they were not interested with the problems we have faced. Instead they offered us to go back to storage to collect the missing items which was very unprofessional. They even couldn't think that it was their fault. Never use them again and would definitely NOT recommend to anyone.

Service cost: £446

I required a sofa to be moved from my dining area to my living room. I was assured on the phone that they would send to experience drivers are qualified to dismantle and reassemble sofas I was asked to pay up front, which I did, £100. I then received a phone call to tell me they have changed the job and somebody would be coming later that evening; I accepted this because I needed the sofa to be moved ASAP. When said man arrived he took one look at my sofa and and for me it would not be possible to move this as it was not “bolted“ together. He then insisted on my husband assisting him to move it into the living room without disassembling it. Despite the fact we have tried this with humans him, of course it didn’t work. He then said he would have to leave, I pointed out I paid hundred pounds and the job had not been completed. He informed he would contact the company and tell them he had not fulfilled his side of the contract. I received a phone call Leston five minutes later from the company telling me because I cancelled the job I would have to pay the full monies that had given them. I explained I have not cancelled the job but they told me because I had allowed the van man to leave that was the same as cancelling! I would’ve assumed holding somebody hostage is illegal! My husband wrote a review on trust pilot, I had it blocked because it wasn’t in my name. So I wrote a review on trust pilot, they’ve also tried to block that one! Customer services were rude, very rude and fat and showed no empathy towards the fact that I paid £100 and my sofa was exactly where it was before the booking was made. Important to note that yesterday my husband DID manage to get the sofa into our living room, so it seems disassembly and reassembly was possible after all. Very angry with this company they refused to give me a refund. I have now taken out a dispute with my bank to reclaim the money they’ve informed me that I should be very helpful.

Service cost: £100

These guys assure you they can drop your furniture to a storage unit and there is no need to go with them because 'we do it all the time'. My brand new furniture was then shoved into the unit even though there was space to place it properly - making everything indented, lamp shades broken etc. But Anyvan then refused responsibility because there was no insurance. I need to insure the simple expectation of not shoving my furniture into storage? Also, the guys who did this could not be contacted and disabled their phone, and Anyvan says it's not responsible for what they do. Convenient. I also lost my set of cutlery which is bizarre.
Please don't go with these guys. Don't be deceived by some self-written good reviews. They're too dodgy. Each time I used them, they want to charge more on the morning of the removal as the landlord is waiting by saying that one lamp wasn't on the list so they need £40 more or they won't move anything. I just gave up being ignored or referred to speak to the collection men whose phone doesn't accept calls now.
Absolutely don't deserve to be in business.

Service cost: £120

DO NOT TRUST- WORST COMPANY EVER!
Hi, don’t usually leave negative reviews but I thought this may save someone a lot of stress and money, learning from my experience.


I had numerous issues with my move including the delivery date not happening WITHOUT the driver or anyvan informing me. I did not receive the services upon quotation as the service wasn’t worth the £602 I paid!


Firstly, upon collection.
-There was no text from the driver 24hours to arrange a slot as advertised on your website
-No driver text on the morning collection and driver did not pick up my calls either
-Called anyvan and they had to reach driver to confirm
-Tracking service as advertised on website did not work till 30 mins before driver arrived.
-Driver Leontin on the day informed me I had different drivers for delivery which I was not told of by anyvan.

Day 1 delivery
-Day of delivery confirmed upon booking I had no call/email/text from driver or anyvan.
-I took the day off work and waited all day for delivery
-Driver did not answer my calls
-3:30/4pm, after getting through on the busy anyvan line, driver said he was not coming.
-WHY WAS I NOT TOLD BEFORE, I understand with this removal job and with a long distance job there will be delays or breakdown problems which is fine if I was called by the driver or anyvan.
-This resulted in a days salary gone and I had to buy necessities as my belongings didn’t arrive. All would have been resolved if I was told.

Day 2 delivery
-The anyvan customer service assured me the driver would contact with confirmation of delivery date and slot.
-BUT HE NEVER DID (No call or text on next morning)
-Tired calling driver but no response
-No replies to messages
-anyvan line was busy multiple times
-At this point I had grounds to call the police-my all belongings were in an unknown location with no sign of delivery and I felt like this £602 had been a scam.

My boxes were delivered 6pm a day after my paid for delivery day. I was not compensated for the 2 days of work I missed waiting for the driver or the necessities I had to buy to tide me over until it came.

Service cost: £602

Staff at Anyvan courier are very pleasant and sympathetic but when my furniture arrived damaged they cannot intervene and the courier will not accept any responsibility despite being the only one to move the item (Vaman 15 ) Think this contravenes the sale of goods act as you pay them a deposit for services and then pay the driver. Waiting for a call back from Trading Standards as the initial advice has been taken and Vaman 15 has not been in touch. I now have to deal with a damaged item and as the innocent party feel that I have paid in full both anyvan and Vaman 15 and received a damaged item. Not sure how any of this is my fault but when you are accused of stitching them up it's hard not to feel aggrieved . My advice to others is to consider how they would feel in this situation it's the only service where you pay , they assure you they have insurance and when it goes wrong refuse to make a claim oh and there is nothing you can do about any of this SCAM is the only fitting description.

Service cost: £74

Used Anyvan to transport a large computer desk from Birkenhead to Sheffield. The staff were very helpful when I made my initial inquiries giving me immediate quotes for the job. I chose their quote for 1-of-3-dates which was cheaper. I chose 3 consecutive dates when I was available for delivery. The Anyvan driver then contacted me the day before the move with an ETA.

On the day of delivery I tracked the position of the van with an app on my PC (also available for iphone/android) and was waiting at the gate when they arrived. They put the desk exactly where I wanted it, politely asked for my signature and left.

Simple as that.

Service cost: £75

I agree with other users. Don't even deserve one star. Book and paid for collection of wardrobe (pick up Cardiff and drop off Surrey). Heard absolutely nothing. Slightly worried the day before that I have had no news on driver I tried calling. I like others here was assured that they were allocating a driver and were in fact just working out routes (staff are clearly told to say this to customer and not be transparent. Being fobbed off was only after several attempts to get through to anyone at all. Phone just rings and rings and rings. Tried the web chat and you end up speaking to a computer (which is obvious by the scripted / too fast to type useless and unhelpful responses). AVOID AT ALL COSTS. DO NOT USE THIS COMPANY. Given the poor service I inclined to think their claims of being a trusted partner with many other reputed firms and 20,000 trusted reviews UNBELIEVABLE. Maybe one for Trading Standards me thinks.

Service cost: £140

Firstly turns up in a van that had no company logo for ANYVAN and in fact you could quite clearly see the logo from another unrelated company had been painted over.

The driver blames his manager for him arriving without the 10 boxes we had paid for and spent over an hour going back to base to get them, making our move LATE. Moved all our items outside despite the fact the VAN wasn't there to put them in and we only just managed to avoid the rain.

Rude and careless staff member damaged our TV and then tried to blame us for it. The same careless person damaged a vase and again tried to blame us and said it wasn't his fault. This was despite the fact that my wife and I were nowhere near him when both incidents happened. NOT ONCE did he apologise !! Kitchen boxes that were packed by the same useless staff member had bleach spilt in them as the boxes were not kept upright. Even a cat litter house was tipped over in the van (thankfully I put clean litter in it before we moved). Absolutely no care was taken in moving our items and we WILL NEVER EVER use ANYVAN again.

They even took the money early and not 72 hours before as I was told and was more than I was quoted. Worst removal company I have ever used and I urge anyone reading this review to shop else where. Please do yourself a favour DON'T use ANYVAN !!

Service cost: £676

AnyVan are a bunch of charlatans. With less than 24 hours to go, my price (which I’d already paid) has been hiked up to the point where I’ve cancelled it altogether. I’d rather delay my house move at significant cost to myself than bring business with these deceitful, scam artists. I used their own online booking tool and spoke to a member of their team to ensure clarity during the booking. With merely hours to go, I’ve now received a call telling me that my price had to go up because I hadn’t given them sufficient information. Just to emphasise, this was meant to happen tomorrow. Looking at other reviews, this seems to be a reoccurring scenario. The lesson here; is that you should just pay a little more up front, deal with a real person, build a relationship and get someone who cares about the job to work with you. As if that wasn’t enough, dealing with Anyvan’s ‘customer service’ team during an already stressful time (moving home) is one of the most unfortunate tasks I’ve ever had the misfortune of taking part in. I’m still waiting on my refund too. I wonder how long that will take…Pathetic.

Service cost: £131

Great professional service highly recommend and would use again . Moving a few items from a auction house in Derby to London. Very professional prompt service and a great rate . Items were very carefully wrapped too . Faultless and the driver kept me very informed throughout the whole trip
reat professional service highly recommend and would use again . Moving a few items from a auction house in Derby to London. Very professional prompt service and a great rate . Items were very carefully wrapped too . Faultless and the driver kept me very informed throughout the whole trip.

Service cost: £120

Having posted the horrendous experience of having used anyvan.com on Trustpilot website, now see that anyvan.com have responded with a tissue of lies to cover their own back, saying that their driver had broken down and that they had sent another driver to collect and deliver. Total fabrication! How can a company be prepared to LIE on a PUBLIC FORUM, just goes to show how awful they are. Anyvan.com did NOT pick up the items that they were booked and paid to collect. Anyvan.com CANCELLED the pickup only 30 minutes before they were due to be there to collect! They are total liars. We had to personally hire a van ourselves and collect the items ourselves the next day due to Anyvan.com cancelling the booked job with them. Utterly useless company. Avoid like the plague unless of course you enjoy stress, disappointment and lies. Crap firm that lies to their customer and a total let down. will never ever use them again. Don't deserve the price of a postage stamp let alone the price they charge for non-existent delivery service!

Service cost: £134

I used Any Van to move a sofa from Derby to London . I used the flexible option thinking that it meant sofa would be picked up and delivered same day just with the flexibility from 14th-16th May Flexible actually meant they picked sofa up 1 day ,kept for two nights in a warehouse and delivered 2 days later. I would advise anyone to be wary of using flexible and to go for the specific day option. The service apart from that was excellent the delivery driver was the most polite I have had from a delivery driver .Sofa did arrive in one.piece . Would use aagin but not the flexible option.

Service cost: £6200

First time I had used this company to collect and deliver an oak table to me which I had purchased .. never again! Driver never showed up to collect the item, despite us having phoned him earlier and said he would be there to pick it up at 3pm. Had a call at 3.45 to say sorry they could not make it today after all due to extremely delayed previous job, although they made no mention of this when I spoke to them earlier. This was on the Thursday and I needed the table they were picking up for the Saturday. At considerable extra expense I had to arrange a private removals firm to pick the table up at short notice. The AnyVan driver did offer (through his partner/wife who made all the phone calls on his behalf) to do the job on the Sunday but by then it would have been too later and I had lost all confidence in them anyway. I have yet to receive my refunded money from AV and they made no offer of any compensation for the extra money it had cost me. Terrible service, DO NOT USE!

Service cost: £100

My Mother and Father in Law just had the worst service from AnyVan!
I recommended AnyVan to them and I feel embarrassed that I ever did. They sold their property so they had to move out on a specific day and this was then arranged with AnyVan more than a month prior to this date. The night before the big move AnyVan told them that they can't help them anymore due to a shortage of drivers. They are both in their seventies and felt very stressed and vulnerable and when they asked to speak to a manager, they just said that the manager won't be able to assist as he will just tell them the same thing. They were left feeling so Angry with the lack of communication and with their resistance to deal with their complaint. An absolute Joke of a company to do this and they should really be ashamed of themselves to do this to such a lovely old couple at the last minute. Stay Far Away will be my advice to anyone! Thanks to M&P REMOVALS who saved the day!!

Service cost: £1300

We paid extra to have the vehicle collected in the morning. This didn't happen. The first contact we had from the driver was late morning to say that they were stuck in traffic. As the day went on the ETA got later and later and the lies we were being told got more and more complex. In the end the vehicle wasn't collected until nearly 6pm. At various points throughout the day we were told that it wouldn't be collected at all. Absolutely unacceptable service! We put our trust in Any-van to help us get vehicles delivered to a trade show in Birmingham. At times we thought a £30,000 trade show wasn't going to take place because our main exhibit (the vehicles) were stranded. Their failure to deliver the service we booked put massive stress on various members of our team and no-one at Any-van took responsibility in the situation. This was just one of two collections you messed up in the same day. Get a grip! The service they're offering isn't a service at all. This business is a sham!

Service cost: £300