AnyVan

Really disappointing experience.

I booked two men and a van to move eight heavy items of furniture to my new house. They turned up on time and the driver asked me if I wanted him to get out of the van and help load! I said that yes, I did, but he then did almost nothing during the move as my girlfriend and I helped the other man carry our very heavy furniture. His apologetic and clearly embarrassed colleague even carried a tumble dryer on his own at one point.

I paid extra for one item to go to the first floor, but I didn't feel able to help carry it upstairs (and the non-lifting AnyVan man clearly wasn't fit enough to do it) so my furniture remains downstairs.

After explaining the situation to customer support, and seeking a refund on the extra I paid for two men and first floor delivery, I was told that since they had turned up on time and my furniture was delivered then they can only offer a £40 goodwill gesture, which is well short of the cost of the services they failed to provide.

I have paid for a two-man service, only to have one of them stand by and watch as I carried my furniture myself!

I will not be using this company again.

Service cost: £196

I had a terrible experience with this company who not taking responsibility now.

My box with electronic gadgets has sent missing. It was loaded on to the Van along with other boxes.
But not delivered to the destination.

Raised complaint to the AnyVan who has taken their hands off saying there is no evidence and hence they can't help.

I have been left with no assistance now.

This is by far most terrible customer care and experience team I have ever spoken to. Would never choose this company in future.

Service cost: £260

I live in Swindon and hired Anyvan to pack and move my daughter from a bed sit (second floor) to 1 bed flat 1st floor, all of which was stated at time of booking - which was a very painful process as I the website is not easy to navigate and the option of picking the premium package. So I called Anyvan to rearrange this over the phone, they could not speak to me as I had put my daughters name on it and not mine - I got my daughter to call them (after her 12 hour shift) and tell them that it was ok to talk to me it took her 40 minutes to tell them this ending up with the answer of for me to call them and they will give a price to me (as I was paying). I did call back the next day and after over 90 minutes of cancelling the first job and redoing the 'Premium' package and ensuring that everything was carried over (of the things I wanted packing) . Fast forward to moving day received text saying between 3-5 pm. At 4.30 (dusk)Two men Turned up at the bedsit. No phone call prior to arriving. Parked in wrong place despite a text and phone call of where to park again the woman who I spoke with spoke minimal english and I could tell she did not understand what I was saying hence the text message . 2 men arrived on my doorstep and appeared to have bypassed the security door for me to buzz them in, no ID and not in 'anyvan' Tee shirt/overalls. They had paperwork and mentioned 'move' to new address and the luton van outside (the wrongside). No sign written van just a white dirty Luton van. They did not like the fact that they had to go up and down the stairs. they did not like that they had to walk to the car park which is no more than 50 steps away from the door of the block of flats. I have done this move my self (when she first moved in) on my own with out half the huffing and puffing and mutterings that was coming from them. They did not cover mattress TV sofa . They refused to take half the stuff as it was not on their list - it was just that I had put it in suit cases thinking it would be easier for them to transport to the van. The boxes provided were small (i was told at booking that they did not have any large boxes?) but about 15 of the 'medium' boxes are average and would be more than enough. The boxes would not even get a quilt in let alone a pillow so they didn't take any bedding any clothes as they aslo said this was not on the 'list'. I had to call on friends to come and help me take the remaining boxes (i only had a small car my daughter was ill and had no car). The luton van was not even half full they could have taken the 5 boxes and 3 suitcases and bedding easily. On delivering to the flat they were clearly wanting to finish - that in the end I told them to leave all the boxes at the bottom of the staircase - upon them leaving he was muttering something about giving them a 5 star review! Upon unpacking boxes it was clear that nothing was protected or wrapped, (i had emptied all cupboards and left everything on the side for them to pack and put in boxes) so all glasses were broken some of her crockery. The mattress was dirty where they clearly dragged it across the pavement. Marks on the headboard and the settee. All they actually did was dismantle/assemble the bed, drag it across the dirty path move and deliver sofa and nest of table (small) and two small ottoman/footstool, and 'pack' 15 boxes. All this took approximate 1 - 2 hours.

Service cost: £350

We used anyvan to move our large furniture 15 miles, the time agreed was 10am start but the guys arrived at 11.15, the excuse was the van was stopped for a VOS check . Looking over the van there is no way the van was checked as they had to put a block under the wheels to stop it rolling away.
The van was not large enough for the goods , the guys packed everything in far to tight with virtually no covers , this resulted in our solid mahogany dinning table being badly scratched and also our matching sideboard being damaged at the end, the guys dismantled the table but did not rebuild it at the new house , they hid the damage by turning the damaged face to the wall and placing furniture in front, they then asked me to sign that all was okay . When I contacted anyvan to complain I was told that the guys said they did not damage the furniture
And that they hadn’t been asked to rebuild the table and also that there was no room , the room is huge and was cleared prior to the guys arriving.
The guys put furniture in the way to hide the damaged table , the headboard for the bed was also broken , which they did own up too although they tried to glue the timber back together which resulted in glue over the doors on the bedroom sideboard,in my mind the guys were in to much of a hurry.
We are really disappointed with the service from anyvan , the van used is certainly not road worthy and the deceit and lies from the guys is diabolical,the biggest mistake we made was signing to say all was okay , so now we have no comeback.
The service is awful, I would not this company recommend to anyone .
Ps,
Our house is in Dumfries and our move was 15 miles away at Thornhill, the trust pilot did not have these areas for me to add the correct location .

Service cost: £465

First time using this company
Please please please be very careful when using this company it’s crap they let you book in a delivery collection the at the last minute cancel which has cost me time and money
Crap service throughout the can’t even tell me when my collection will be the customer service Team member was apologetic and offered me a refund because the cannot for fill there customer promis
they are quick in taking your money
I would give this company a massive bay pass.

Service cost: £100