AnyVan

I used anyvan in August when exchanging houses with my brother. We only used them for the larger/heavier items. My goods were loaded up no problem however my drivers couldn’t unload and had to wait as the drivers for the other property were late. Eventually my goods were moved in. When I arrived at the house I discovered part of the garden wall was knocked down, around half a dozen stones and 2 coping stones next to the entrance path. I contacted anyvan that evening and practically the first words out of the customer service persons mouth was that “insurance only covers the goods being moved”. So, anyvan drivers can trash your property but as long as the itemised goods being moved aren’t damaged, that’s acceptable? What terrible company policy. She asked me to send a photograph, which I did. After several e-mails from myself looking for updates, eventually I was told that as there were two lots of drivers, due to it being an exchange, they didn’t know which drivers were responsible so there was nothing they could do. The driver who moved my goods into the property said that he witnessed the other drivers causing the damage and thought they had informed my brother however they hadn’t. He told this to anyvan. This other driver ‘Piotr’ stated that he’s ‘unaware of any damage’. I’m quite sure he was aware as the broken coping stones had been picked up and put on the wall however the half dozen stones were still lying on the pavement. Please save yourself a headache and take your business to a company with ethics and adequate insurance.

Service cost: £110

Got properly screwed over by these guys. Booked a van about 1.5 weeks in advance and everything went according to plan, payed them without a hitch.
Then at about 6pm the day before the move got a phone call saying that they had to cancel my van as "they couldn't find anyone". Angry was an understatement. They cancelled on me the day before with no removal van in a flat the the lease ran out on the next day, with a delivery that was over 100 miles so nothing I could do myself, being a student without a car. I specifically told them I had no flexibility in my dates when booking, WHY ACCEPT if you can't do the job!!
Got a "sorry" over the phone. Got a full refund -pending at time of review - but still not happy at all.

Service cost: £206

Hired a van and man was all ok booked then when I phoned was told more money was needed, was told everything was ok again.

well after a bit of confusion when simon told me they couldn't take my items (we move (ANYTHING) ANYWHERE)

eventually after speaking to his supervisor and sales team they said yes they could take one of my items. so all booked again

On the day im prepared the other side is also prepared for collection half way through the day I get a call sorry we can't do it we don't have anyone. I said you can't just phone me on the day, her reply well what do you want me to do. I said to do your job and send me the van and man I booked and paid extra for for the specific date very unprofessional with me, evening comes I phoned back sorry we couldn't find anyone in your area I can refund you at this point ive waited all day and the other people who only had one day off.

so to be frank you don't move anything anywhere and if your not up to the job then don't mess the customer around just be honest.

If I was the boss of this company or owner I would be so annoyed id be re looking at whos running my business or not running it

I will never recommend you to anyone you totally messed me about and waisted all our time
In the end I hired a van myself job done.

Service cost: £110

I used AnyVan for a housemove since a real mover wanted £700 to move the contents of a two-bed flat down the street, which seemed excessive. The items for the move didn’t fit in the tiny van that arrived on the day, and the men returned the day after to finish the job, which was inconvenient for me. In addition, after moving in, I noticed that the doors of my wardrobe had been scraped. It wasn’t much, but I didn’t bother to claim this on the extra insurance cover I’d bought. Then, I did a load of laundry and my washing machine was leaking all over the kitchen. I had an engineer come and have a look at it, and he said it had been dribbled, and that this might have contributed to the leak (it was fine before the move). I called AnyVan and told them that I wanted to claim this on the insurance, and they told me that because more than 7 days had passed since thre move (I’m on day 10–which is an acceptable time, for me, to get installed and use the washing machine and wait for a convenient time to work from home to wait for the engineer to come) there’s nothing they can do. This is extremely frustrating, and buying a new washing machine (which the engineer told me would be best) will bump the AnyVan price up to the same price as a real removals service wanted to charge me for the move. Be wiser than me and go with a real removals service, and stay away from AnyVan. They’re not worth the money they’re charging, unless you’re happy to pay for an inferior service.

Service cost: £500

My item was bought and the seller organised collection with Anyvan. I was given a date and a time between 12am & 6pm. The details and emails were between my buyer and Anyvan. The driver rang in broken English to say when he would arrive. The driver missed our property and rang to say he couldn’t find us. He couldn’t understand my directions and I couldn’t understand him. I waited at the end of a farm track & he eventually came running on foot, with ‘papers’. There were three men in an ‘E’ reg van that I doubt was taxed or insured. When I was supervising, the third man was rifling through our skip, as we are moving! I would NEVER recommend them again. It’s not a company, it’s a rich kid sitting at home online and recruiting any old [EDIT].

Service cost: £118

I booked a pick up and delivery with AnyVan. Pick up had to be on a specific date by a certain time or storage fees would become payable by myself. I was told that this had been made clear on the order form.
The day before pick up I received a text message asking me to call AnyVan, which I duly did, only to be told that the driver who was meant to be doing my job had pulled out and that they were having to contact other possible drivers to see who could do the job.
The day of pick up I received another text message asking me to contact AnyVan, which I duly did. After a long wait to speak to someone I was asked if there was some flexibility with my job as they hadn't found anyone else who could do it, despite what it said on the job order form in the first place. I said there could be flexibility if AnyVan were prepared to pay the £25 per day storage fees which, of course, they weren't. I was also told that the transport company had tried to call me on several occasions to apologise but I can 100% assure everyone that not a single missed call has flagged up on my phone. Even the customer services person I spoke to said he was very embarrassed for the awful experience I had with AnyVan and that he wasn't surprised I was never going to use the company again.
Be warned: big on promises and small on delivery. Never mind the prices: are you going to get what you pay for in terms of service or the goods you want or are you going to be left high and dry like I have been?

Service cost: £291

Rhe worste experence , paid extra for sunday 5?days prior on the morning of collection hadn't scheduled job and when tired to call and organise can confirm time or day 6 year old birthday girl devasteted!
Telephone operators confirmed he would call at 6 if they couldn't do the job to organise refund never heard from them ruined my 6 year olds birthday , fuming hours on the phone for nothing. Awful stressful and made a very special day upsetting and disappointing.

Service cost: £120

Sadly as I am an "always look at the best of things" kinda girl I gave this company 2 shots.

around 6 months ago I purchased a bookshelf from ebay and booked any van to go and collect it as my car wasn't big enough. 1 inch of snow and bam the driver didn't show. He also didn't tell anyone he wouldn't be there and didn't cancel the job either. Eventually it was rectified by customer services however I had to argue with them to solve it.

The second time is now (well this week)
I sold my sofa on shpock and the lady used anyvan to collect it. I sat in for 8 hours waiting for them and they didn't cancel or show. she had to reshedule for 3 days later and even then it was an open ended 2 day appointment slot so no one knew when they would show up. Luckily they did and the lads were lovely.

However I bought a replacement sofa on ebay and also had it booked it with anyvan. driver called lastnight to tell me he'd be at the other person's property by 12. at 12:30 he texts me to say he's delayed by BY 6 WHOLE HOURS!! and it may be tomorrow and not today at all (neither me or the other party are available tomorrow hence it being booked for today)

So I call customer services to see if they can allocate another driver and what their protocol is to find out that this driver is the one that failed my first booking and that their time is an estimate (an estimate doesn't have a 6 hour time gap) when I informed them of this their customer services called me cheeky and started being rude and lippy with me. Then when I asked to speak to a manager or the complaints team I was told he is in the complaints team and I had to report my complaint to him.

So now here I am probably like lots of other people reading their god damn awful reviews wondering if my sofa will arrive this evening or if it won't. I really don't understand this company. People pay you to do a job and you can't even be bothered? I hope you sink!

Service cost: £100