AnyVan

Collected my scooter from Cornwall and delivered to Manchester.
The scooter was immaculate and I was worried that it would get damaged as it was not packaged. I needn't have worried as the driver was very professional, knowledgeable and ensured my scooter was fixed diwn correctly and covered to avoid damage/ scratches.
It arrived in the same condition.
Excellent service that I would highly recommend. Would not hesitate to use this company again.
Also fantastic value. £98.00 from Cornwall to Manchester. Brilliant.

Service cost: £98

I wanted to bring a chair I had bought from some people in Chichester up to my home in Southern Scotland. Anyvan were advertising on the Gumtree page where I saw the ad for the chair, so I thought I would give them a go. They kept me informed throughout and didn't let me down. Chair arrived in perfect order. If I had driven the 750 or so miles to Chichester and back, it would have taken a good 14 hours, the petrol would have cost about £160 and I would probably have had to stay the night somewhere. So, although it looked expensive to begin with, it was actually good value.

Service cost: £161

I have dealt with some truly awful companies in my time but anyvan take it to a new level. I wanted a old sofa (it cost £35) moving a Quarter of a mile and they gave me a price of £68.the next day at 16:55 I received a message asking me to call them. They closed at 17:00. Eventually I had a txt conversation with a rep who told me there was a problem with my postcode, which I cleared up and that there would be a additional charge because there men would have to use a lift which meant additional work. My bill was now going to be £102. £34 pounds for pushing a button!the next day , the day of delivery(which I had been paid extra for) 5 minutes before the end off the 2hr time slot I received a message asking to call them. I did this to be told that there was a problem with my postcode! I tried to explain to the rep that I had sorted this out last night but anytime I tried to answer the reps statement , she kept shouting me down saying don't talk over me. I told her that if you tell me something as a customer I had the right of reply. Don't talk over me was the reply. Eventually she told me that she now could not give me a time before 4pm. I said then I want my extra payment for my time slot guarantee back but was told this was not possible as I was still guaranteed a delivery before 16:00! The rep also told me that they had tried to call me earlier to clear this up. However they had not as there was no missed call on my phone. It was an outright lies. Without doubt this company are the biggest bunch of charlatans with the most outrageous customer service. I am as yet still awaiting my sofa and the yet more extra costs I know are coming. I URGE ANYONE THINKING OF USING THIS BUNCH OF CON ARTISTS TO AVOID THEM AT ALL COSTS!! you will regret it, I promise.

Service cost: £104

My partner is moving 200 miles across the country to move in with me. We booked with anyvan 6 weeks before the moving date to make sure nothing would go wrong. The day before pick up and delivery they contacted us to say the couldn't do the job and would pick up a day late and deliver two days late. My partner feels like she was bullied into accepting this. I took two days off work to make sure I would be home when the van arrived and then to unpack some of the boxes the following day. I am self employed so lost ~£350-400. I checked the website and I could rebook on the original day but would have to pay an extra £200. Disgusting business practices, lied to both my partner and myself.

Service cost: £250

How long is your bargepole? I had an AnyVan driver who destroyed my property, the eBay item that was supposed to be delivered, threatened my husband and in the 48 hours following this clown coming to our house we had 2 attempted break ins and had to spend £550 having an alarm system installed. AnyVan customer service have been beyond useless. On the first phone call I was treated like a fantasist who had made the whole sorry tale up. When I uploaded photos of the damage and the CCJ we now have against the driver they were still useless. Best thing is they never verified the driver's home address, so we now have an unenforcable CCJ and I have had to shell out more cash appointing a tracing agent to find out where he lives. When I phoned them asking for the clown's date of birth to assist the tracing agent they refused to give it to me.

Service cost: £80

Do NOT use AnyVan for anything!
Basically, I paid for a premium same day delivery for my motorbike to be delivered from Rotherham to London. At 1pm I was promised the van would be with me within the hour, for the driver to then say he wouldn’t be there until 4, for a FLAT BACK to turn up at 4.30. Obviously I refused to put a 10k bike on this and ask for the ‘VAN’ I’d paid £380 for! The sprinter van then turned up at 7.25pm after promising to be back by 6pm and promised my buyer in London he would be there for 10.30. My buyer then stayed up until 3 in the morning to receive a shoddy txt from the driver saying that he wouldn’t make it until 8/9 in the morning as there was an accident on the M1 (a little research later, there was no accident!!) They eventually arrived with him at 12pm! During all of this I have dealt with your extremely RUDE & OBNOXIOUS ‘customer service’ guy, Mark, I use the term customer service lightly as he couldn’t be any further from being in the correct role! I have been hung up on and spoke down to on every occasion I have dealt with him, without so much as an apology! The whole process has been a joke! I wouldn’t touch this company again with a barge pole and I will go out of my way to bad mouth this company as much as possible!!

Service cost: £380

Booked 2 wardrobes to be picked up over 100miles away for Friday. To be delivered to us the same day or next day before 12. Driver turned up to pick up wardrobes and couldn't fit them in his van - even though we have specified exact dimensions.

The people the other end had waited in all day. We rang AnyVan to complain and they re-booked for the Saturday. I expressly asked that if they were to deliver to us the same day then it needed to be by 4PM at the latest as we have to go out after that. The job was booked and I was notified that it would be later in the evening for drop off. I asked the driver if he could deliver by 4PM and he told me it wasn't possible. Rang AnyVan again to complain - they promised to re-book and make sure the pick up slot was between 0800-1300 - which would mean the delivery would be with us before 4. Let the people know the other end that the driver would be there by 1300.

The next day (day of pick up and delivery) I was notified that the driver would not get to pick up until 1430 - 1500. I was furious! I rang customer service (again!) and they said there was nothing they could do - but to wait until the delivery had arrived for me to put a formal complaint in. The wardrobes finally arrived at 1915 - the drivers were really helpful, polite and lovely. I cannot fault them at all. We had to cancel our night out - not happy.

Rang this morning to complain and again - like other reviews - was not able to talk to a manager or anyone else. Again - all I got was a £17 refund for missing the delivery slot. No compensation offered. I was told that the case would be referred to the driver team - I said I had no issue with the drivers at all - it's the AnyVan customer service I have a huge issue with. They said there was nothing else they could do! Please do not use them . They have absolutely no regard for their customers or the service they receive.


We.

Service cost: £186

A one-star review is way too generous for this company. I could sit here all day writing about how Anyvan made our move so much more stressful (and expensive) than it should have been. Suffice to say steer clear of this shower at all costs. They purport to be a national removals company but actually farm out jobs to local two-bob companies, so you run the risk of ending up (like we did) with a pair of amateurs in a van that was way too small. They were surly, apparently unconcerned about the time factor involved (do they not know what "completion" means?), clueless about how to disassemble furniture (a "service" that we paid extra for) or load a van properly and they damaged some of our items through sheer carelessness. Use at your peril - they are truly awful.

Service cost: £1000