AnyVan

Had a man called Jon from trusted movers come and give me a quote for a move.it was aagreed that I would use his srmervice but I was told after that he may not be able too get all of my stuff on the lorry. Then when I got a new date a day address he became very hostile and demanded money even though I had signed nothing or looked at his terms and conditions. At one point he got his partner too call my housing. Each and demand money threatened me with legal action. I have been very upset over this and my trust in this company haso been reduced too nothing.. can't get hold of anyone too get my promised refund back . . Do yourself a favour and go elsewhere. Velda gooch.

Service cost: £420

I can not recommend this firm enough, from out initial contact to the last piece of furniture being moved in, everything was done very professionally, we booked on line and put down room by room what we required to be moved, a price was quoted (which was very reasonable), and a date arranged, they kept us informed on everything, they even emailed the drivers name and what time they would be arriving, On the day everything went smoothly, the guys who moved us were brilliant, and a credit to the firm, it took a lot of stress out of moving, if you are moving, not just house moving, anything that you need moving at a reasonable price, use these guys, you won’t be disappointed.

Service cost: £245

I accepted a quote for a move from Moveover that was estimated to last 1h30. The job lasted in fact 3h and the mover asked us to pay him double the amount we were initially quoted. How was I supposed to know how long would the job last?
Anyvan refused to take our side, yet acknowledging that movers are not supposed to have hourly rates. The quotes you are given on this website cannot be trusted.
Worse, when I reported my experience in the mover's feedback, advising future customers to be careful about the hourly rate, my feedback got deleted. The feedback records of the movers therefore cannot be trusted either.
Needless to say that my next move won't be with Anyvan.

Service cost: £225

Very poor service
- First attempt: cancelled on the morning of delivery
- Second attempt (the following day): no show. No reply to email, impossible to get through on the customer services line. When I got through, the person claimed they had called, emailed and left voicemails (if one of these hadn't worked I could believe it, but all of them? They'd called and emailed the day before and subsequently with no issue..this is flat out not true). They again didn't have a driver. The person I spoke to became quite rude.

Service cost: £80

Booked the service a week ago for today. Been calling the driver for three days, someone who I honestly think was the driver took 2 of 6 calls saying driver was busy and will call me in a while. Never called me back. Tried to talk to someone from Anyvan Customer Support. Waiting at phone for between 15-20 min everytime and never took my call. Today's moving day and still haven't news from driver or anyone, just that they would appear in some point between 8am to 6pm! Just had to cancel it and find another way to do it and lost 100£.
Definitely not recommended at all.

Service cost: £100

I booked any van for a collection of an item I bought of ebay, the booking process was fine, but the service on the day was dreadful

i organised for collection of the item to be between the hours of 8AM-6PM, the driver assured me that he was collecting the item at 1:30, and he would be delivering to me for 16:00PM, so I organised to leave work early

i then called him and he told me that he would call me back, he didnt

i was informed that the item had not been collected, at 6:30pm, he collected the item at 7:00 and delivered to me at 9:30PM, which completely wrecked my plans for the evening

also I paid for two workmen knowing that im not strong enough to lift the item, and he came on his own, and I struggled to get the item into my house.

when speaking to Anyvan, wanting a refund, they decided to only refund me for the additional cost of a second workman

not a happy customer, ive been assured that the service is usually better, but I will not be using them again.

Service cost: £87

We hired a van just to collect a wardrobe in time, they said it will be fine, still the driver turned up an hour late so the seller was busy by then, after that we couldn't even call the driver, we couldn't track him he was basically gone with our 40 pounds we payed for this poor service and they still didn't refund our money or move their pinky. If I knew this is going to be so stressful and waste of time and money I would've just waited a few hours for a friend to collect what I wanted. Service is poor, talking to costumer service was also stressful and they are basically thieves.

Service cost: £400

I would not trust this lire idiot again. He won't answer phone text or email. He was late picking it up then tells you will deliver Sunday then Monday then no reply. I could not get hold of him again. Then we had to phone the police to get any joy but all he did was lie and being stupid on the phone and not answering it. Just laughing at us. Then he decides to get someone else to deliver it and we got the furniture on Thursday 12.30 am. We missed some items from the delivery. All in all this man does not deserve to call his self a driver. I have seen better, but never seen worse in my life. So all be warned. He's a useless driver.

Service cost: £125

I got a quote for picking up and delivering a welsh dresser from Totnes to Exeter on Saturday on the 30th April next day delivery.

Put the details in and got a quote, paid the deposit etc. But I could not accept the price, the website wasn't working properly and I only say the in progress of being allocated with a van.

The following morning I tried to get through on the phone, After 17 minutes I was still 4th in the queue. So I thought I would try the online chat, Pleasant enough but not able to anything, not even to look and see if I had been allocated a van/driver. She took my number and said I would receive a call within 30 mins. which came and went,50 mins later I went back to the online help chat.

So I asked her to cancel the request and refund my £25 deposit. Hey presto as soon as I said that the text came through saying I had one,

I have been told that I am unable to get my deposit back. even thought I have asked to cancel before the van was allocated.

Hopeless and frustrating experience, get more people on the phones, get the website working and do some training so at least the online chat girls can help.

Needless to say I shan't be using them again!

Service cost: £66