AnyVan

We booked a 4 bedroom house removal for 28.0 - 31.0 cubic meters of items to be moved for a 10am – noon pick up slot. We called days in advance to be sure a van or vans large enough move our items in one trip would be provided as with our move we were selling/buying on the same day. We were reassured by Anyvan this would be the case.

Here are some lowlights from the service we received:
• We had to chase our driver when they didn’t arrive between 10-noon.
• They told us then they would be an hour late. When the driver turned on their tracker they were over 2.5 hours drive away.
• The transport partner were not based locally and were based and completing work that morning in Essex, (we are in the Midlands).
• They eventually arrived at just before 3pm. 5 – 3 hours late. At the point we started loading we were squatting in someone else’s house for two hours.
• The van was a 3.5 ton Luton van – half the capacity which was required and one I could have hired myself for a fraction of the price.
• They could not fit our items in one load we had to do two trips. This is clear from anyvan’s own guide on "What Size Removals Van Do I Need?" (on their website - Trustpilot won't allow me to link to it directly). The van we received standard 3.5 ton luton is quoted as having a capacity of 16 cubic meters (600 cubic feet). Remember their own estimate was our items were 28.0 – 31.0 meters.

• The van had clearly not been safety checked. Every warning light illuminated on the dashboard.
• Our buyer was livid and is still threatening legal action – we were in their property and did not vacate until gone 6pm. Their own removal service is charging them due to Anyvan’s disruption. We finished unloading at around 7:20pm.
• Our buyer began moving items into their new home, Anyvan providers managed to pack up some of there items and transport to our new property, we had to return these at our own cost.
• Anyvan have not provided any answers to why the van was half capacity ordered or why they were late. Total failure to take any responsibility in a job that clearly went very wrong.
• Anyvan state they cannot share conclusions from “internal investigations” as to what went wrong.
• We paid £580, we’ve quite rightly been offered £15 as a “gesture of goodwill”. We are yet to take them up on this generous offer and will be seeking to recoup costs through other means.

My advice… avoid like the plague. If you think Anyvan are competitively priced it’s not worth the risk. Move yourself or pay the premium for a proper professional company, not these chancers.

They do not deliver what they promise. Their convenient platform they believe absolves them of any accountability, liability or responsibility to their customers.

Service cost: £580

I first booked anyvan driver for removal in August 2015. The quote was very reasonable. Driver was not good. He tried to charge more by making false excuses like counting wrong floor etc.

Since then I have posted jobs several times on anyvan site. I have noticed that their quotes are getting very expensive & quotes are send by only small number of drivers. They start quoting with very high & decrease it to amount which will remain very high. This is their trend for last couple of years. Their quotes & trend is unreasonable. I hope they will look into this matter.

Service cost: £320

I really wouldn't trust "Trust pilots" rating and follow the advice of everyone here. Bought two drivers with him instead of one then stood in our living room for an hour putting the price up. Kicking boxes and was just plain rude. We told them to go home. Still get charged the £130 which we can't really afford at Christmas and they won't refund even though the service was never delivered . Feel upset and robbed.

DO NOT USE

Ended up going with a local removal company last min who pulled out all the stops and and weren't fussy about what kind of bookcase we had. Use local not Any Van.

Service cost: £130

The driver was the rudest person I have ever met. All my furniture was as described and bubble wrapped - there was very few items and in fact 3 LESS than I had put on the form (I had pressed 2 for two items without noticing). He proceeded to slate my furniture saying it was broken, I was more than happy with him taking photos to cover himself but I pointed out that what he was saying was broken was just the attachments of the dressing table that I had taken apart so it was easier to move. I had 2 linen baskets which had cushions in which he made me remove as he said he was not insured. Cushions!! He then said I had to sign a waiver form, I wanted to speak to anyvan customer services (which it said I could on the form) at which point he then threatened to leave without taking the furniture (which was on the van). I signed the form and then he said the furniture might not arrive until the next day. This was clearly just a wind up so I did not respond. He was a nasty piece of work, a bully . At the other end my brother was helping me and this nasty bullying man stayed in his cab the whole time!! Just likes bullying women.

Service cost: £177

I booked for 2 men and a van to move 2 3-seater reclining settees from my daughter's house to mine. They turned up and said they couldn't move them because we had not dismantled them before they arrived. Tried to ring AnyVan and no-one would answer. Talked to "Martin" on live chat and he said that I had not said they were reclining and that he could rebook but I would have to pay 50% for the aborted collection and then pay again for them to come again. I was not entitled to a refund and I got a phone call a short while later saying it was my fault for not stating they were recliners and that I should have paid more for dismantling. The woman said it was easy to do. So I said, why didn't they do it then? Because I did not pay extra for it! I was not given the option to pay extra for it. Will never use this company again. Wish I had read the reviews on this site before booking.

Service cost: £69

After leaving this review on their website for one of their drivers, I log on to find it's been removed, I wouldn't trust anything you see on here as they clearly doctor their reviews..
Oh and they even trying to get this review removed off trustpilot too!

Here was my review of one of their so-called "Anyvan Accredited Gold Movers":

Company quoted me for 600kg and half a van around a week and a half before I was due to move, I was told would be picking up between Wednesday and Friday, after several emails and trying to go over their heads contacting Anyvan for them to contact me with regards to an exact date and or time, I finally heard late Tuesday afternoon that it would be being picked up the next day! I literally had to rush to unpack my whole house within 1 day due to serious lack of notice! Fast forward to the day of collection, I a polish guy, I assume came, who didn't speak too much English with a girl. He looked at my stuff and kept saying it seems like 800kg. Despite paying greatly for this service, I had thought to speed things up by literally moving almost everything except for sofa and fridge, freezer and washing machine into the front room off the street. The girl did next to nothing, the guy kept having breaks every half hour, they would disappear into the van without a word, leaving me in limbo. As the half van started to fill up, I noticed he wasn't using the full size of the half of the van I had paid for height wise and I had to tell him and direct him how to stack the items up so they were efficient as possible. Eventually, the guy left, but this wasn't the worst part. The next day I received a call claiming that my load was "exactly 1200kg" or 1 full van load and they wanted to double the price I had paid, despite me carefully calculating the load I estimated I could have been 100-200kg out, not 600kg! They had me over a Barrell, after showing me some possible doctored video footage, who knows whether they had added additional weights on the truck hidden underneath? I had to pay the extra in cash to the driver so they could avoid VAT? The man I spoke to also had the cheek to tell me the driver had said I hadn't helped out much, despite me having already essentially done their job by moving everything already into the front room for easy access and helping with most of the stuff onto the van! On the day of my arriving in Spain, the driver came later than expected with everything seemingly intact apart from quite a few dirty marks on our bed mattress and headboards. We lived in a 2nd-floor apartment as I'd written on the quote, The man seemed to stay on the van and just move things around, doing nothing whilst he waited for us to bring stuff up, the girl lifted a few things to the apartment. I could tell they were both super unfit and really should be in a less active style job as at one point walking up the stairs with a washing machine the guy looked like he was going to have a heart attack! Overall I and my petite wife ended up doing most of the work, every time I came back down to the van to collect I would see them sitting or slouching looking very tired and disappearing, I assume for a cigarette. Overall I was very dissatisfied with the company, especially having seen one with such good reviews, maybe using a different driver, or just maybe a large tv delivered? I definitely wouldn't recommend this company at all, through every step of the process I find it's been very unprofessional and tbh they don't deserve to be rated by Anyvan. So if you want a van with hidden charges, lack of communication and very lazy drivers who barely help and look like they are going to keel over from exhaustion at any moment then maybe this is the company for you?

Service cost: £1800

Have used AnyVan twice now for quotes. In both cases, the jobs were moving several boxes between locations almost 175 miles apart. The quotes both came in below what it would cost me to hire a van and do the work myself. Although I am sure that AnyVan take a commission, I still ended up saving money, so cannot complain. On the one occasion I have needed to contact their customer service, I was answered promptly, and my problem resolved immediately. Will definitely be using AnyVan in future.

Service cost: £120