AnyVan

Beware of this middle man company. They gave me the quote then on the day it ended up being £219 more. AnyVan hadn't sent my additional inventory which resulted in the drivers having more stuff than expected hence the massive increase in price. When I contacted customer service they basically blamed me even though I have the additional inventory all written in email. Don't waste your time thinking this is a good price - it won't be a good price on the day.

Service cost: £450

This was a terrible experience, the worst moving company with which I have ever dealt. The service was considerably overpriced (£140 all-in) for the service provided. I had to chase the driver directly (head office declined to help) and multiple times to request a booking. I explained that I needed a morning booking due to constraints in my day; they ignored this and booked me for midday with notice given the night before. This forced me to change my plans at short notice to accommodate them. I had also elected to booka second man for an extra charge of £30 and provided detailed information as to parking, access and the number of floors for both locations. The driver had not received or read the information and had to be convinced at length to assist me in moving a chest of drawers down one set of stairs - all other items, including a mattress and cot, I had placed on the ground floor at his insistence, to avoid a quarrel. The driver treated the estimated number of items (estimated because I had no way of knowing the exact number of items, such as the number of boxes, until packing was finished) as a comprehensive list, outright refusing to transport anything more than itemised, in spite of having space in his van. This forced me to make an unnecessary extra return journey from Oxfordshire to Berkshire in the midst of rush hour in my car to move five boxes and a couple of loose items. Overall, a company to be avoided.

Service cost: £140

On the face of it they come across as well organised and efficient . The reality sadly is completely different. I was told I had to organise 2 deliveries as one of the items I needed to move was a piano which apparently needed 'special' delivery company so had to pay an extra £250 for this
The first guy came late even though I had paid extra money for him to arrive within a fixed time because the items were being moved from my mother's house where an elderly friend let them in as a favour to me as I had to be in Wales to receive the delivery.
He did not take all the items even though one of the things you have to do is fill out a list including dimensions not because they would not fit in his van but because he wanted to do another job on the way (which ironically he ended up not doing). There was no communication with me about this even though he and the company had my mobile. I had to ring to get a delivery time as it was not on the tracking device. When they did arrive they broke the front door.
The next day the piano was supposed to arrive.Although they collected it at 8.15am they did not arrive until 3.30pm (for a 2 and a half hour drive) there was no information on the tracker. The driver tried to charge extra money for collecting the items on the list left over from the day before even though I had informed anyvan and they agreed that they were responsible for ensuring those items were delivered and booked them on the next delivery.
When they eventually arrived they were extremely patronising and rude and said they had been removing pianos for years and would fit it into the property, Their concern was then that I sign a waiver for any damage to the property or the piano, They then said the piano was too large to fit in the house and kindly offered to take it to a skip for an extra £120 at which point I was really distressed as this was my late mother's piano which had been in the family for many years - and refused to refund the journey and then left the piano outside my house because they had another delivery to do even though my builder had offered to come down there and saw the bannisters off the stairs if that was the issue.
The piano stayed in the street all night in the pouring rain.
My builder came round with his son today - and guess what - they got the piano into the house with their 'zero' experience of moving pianos within 5 minutea!! and it is now in my living room so I am asking for a refund.

Service cost: £550

I recently booked a van to move furniture from Carlisle to Bristol. Dealings with the company and driver were very efficient but the afternoon before the job, the driver texted me to say that his van had broken down so he wouldn't be able to complete it. Anyvan weren't able to find me another van that day and just said that I could either cancel or rebook. No offer of compensation was made, even though I spoke to two members of staff to explain that I'd been seriously inconvenienced by having to rearrange the collection and drop off arrangements with people at two properties at very short notice. I also asked the manager to send me the contact details to make a complaint and received nothing. When the job was finally completed, the driver was very efficient.

Service cost: £140

After booking a van for a specific confirmed date I was informed by the driver that it would happen over 2 days..

I was very clear on how this needed to work, my online chat person confirmed this was all OK, if I had been informed of the 2 day job I would not have booked. I went back to Anyvan who said the dates
were on the job sheet, I had just looked at the confirmation email which only stated 11th.

Anyvan stated if I wanted a same day delivery I would need to pay a further 100 pounds..I canceled and asked for an immediate refund, I was then informed this would take 3 - 5 days.
SHAME ON YOU ANYVAN
The last Anyvan representative I spoke with clearly has not taken customer services skills at any level.

Service cost: £212

Terrible experience. Driver failed to make proper arrangements for pick up, meaning the arrangements failed. Anyvan then try to charge me an extra £27 to re-arrange, whilst the pick up location are also charging storage for the failed pick up item. Numerous emails to resolve the situation, but no satisfactory outcome. I am now suing them for a refund, storage charges incurred, and hours of inconvenience, whilst also having to now make alternative arrangements for the pick up. anyvan have failed me miserably and I would not recommend them to anyone.

Service cost: £69

Absolutely shocking , 3 hours late and degrading as they went though every single item , refused to take bags instead of cases , customer service shocking and cost was more than double of a local man who I had to get after there staff left.

After multiple phone calls got a 3rd back as a refund.

Unless you know exactly what you have in your house to the last item , they will leave your stuff and not refund you as I was told by two managers.

Service cost: £309