AnyVan

I got a call from anyvan on the morning of the day of delivery, implying that the driver was outside the shop from where my item was going to be picked up and that the shop was closed and wouldn't open for another couple of hours. Anyvan told me they would now have to rearrange everything and get another driver. For that I had to pay a 50% surcharge which was £44. I then spoke to the owner of the shop from which my item was being picked up and it transpired that the driver had in fact already contacted him on the afternoon before the day of delivery and had then been informed of the shop's opening hours. So the driver was fully aware of the time when my item could have been picked up and could have made arrangements accordingly rather than pretend he was outside the shop and his schedule had been thrown into disarray. Anyvan claim that it was my fault for choosing a timeslot between 8am and 6pm which I assumed covered the delivery time but is apparently for the pick-up time. This is not clear on the website. Either way, the driver was fully aware of the shop's opening times well ahead of setting off so there was no need to "rearrange " anything. Charging me an extra 50% of the delivery fee was an utter rip-.off.

Service cost: £132

I booked a collection and delivery today (Sun 28th April 2019), I was apprehensive being a Sunday, but they didn't "delivery"!

Haven't hear nothing at all, I tried texting nad calling the driver which got me no where. 

It wasn't until I called into AnyVan that afternoon that they were able to tell me that the driver had been issue the wrong pick up day "due to system error".

They hadn't any intention of calling me to let me know though and I only found out by waiting on hold 10 minutes to speak to someone. I tried their online support but they just told me to call as their system said it was all fine!!

Members of staff have said how much they have been struggling to get drivers to work for them recently! They said they could rebook it today, but it was "unlikely to happen".

They actually lied to me on the phone originally saying its a system error, but now I have requested compensation (which they are offering NOTHING) as it was down to the drivers mistake, who will be fined instead.

They have rearranged it for tomorrow meaning myself and the person the item is being collected from will have to take the day off work.

I will update this view if the service is actually provided.

Service cost: £66

Itemised items on my phone. Rang Anyvan to confirm. Very polite and helpful. Paid by card, no problem. Driver soon contacted me to confirm his name and estimated pick up time. Driver and mate again contacted me to say they were half an hour away. Furniture was loaded without fuss. The furniture was secured. I met the van at the other end, the furniture needed Taking to a first floor flat, no lift and very long corridor. The move was efficient, the driver and mate were polite. No problems at all. Would use again.

Service cost: £83

Company quoted me an absolutely extortionate £768 for a booking on a 1 bedroom flat removal, they had the "option" button of cancelling the booking on the website which gives the buyer a false sense they can cancel. They asked for my card details at the very beginning.

I managed to find a much cheaper company that offered a lot more for under half the prices. So I contacted any van telling them their services were no longer required, someone else had undercut them at a mere £360.

The first thing this woman said to me apparently irked by my honesty, quite coldly "well you won't be getting a refund" (nothing - was ever stated about these new "terms and conditions" to me! At any point)

She wanted to hang on to my £778 for no service and cancellation! The absolute gall of this company is not just intentionally misleading, but underhanded, deceitful and completely dishonest. No reputable company would try and rip of a client of nearly £800 for nothing, not to mention the astronomical fee they were quoting me for a one bedroomed flat move.
She then proceeded to tell me I could rebook the day if I wanted (which would come to a whopping £1142!)

I am in tears about phoning this company and trusting them with my money I do not feel they had any remorse whatsoever, any concern or consideration they just want your money and will say and do anything to obtain it.


Off note their website says they guarantee to be cheaper than elsewhere, which is completely untrue evidently. I obtained a quote from another reputable company for 2 vans if needed, for £360.


Anyvan also has an option of cancelation on booking saying your money will be completely refunded to your account on a cancellation. This is a lie

£1,148 they wanted to take for a 1 bedroomed flat removal. How can anyone justify this

I am blown away at the nerve of this company. They knew exactly what they were doing. They had a completely callous attitude. In tears about this on the phone, I had an awful day.

How on earth can they justify £1148 for a one bedroomed flat removal van?

They shouldn't of taken my money end of discussion. For no job and no service, and the cancellation was confirmed over 24hrs before hand

They are evidently scammers and their attitude is that of a sociopath on the other end of the line. They genuinely do not care at all and will withdraw your money for nothing, and no service if you leave them payment information

This company is the lowest of the low, I'm absolutely blown away with how they deceive others. They are a predatory group that intentionally misleads

The matter has just been reported to trading standards and ombudsman I will be taking things further.

I am horrified, upset, highly stressed and in absolute pieces about the level of deception and sheer nerve of this company. It's made me physically unwell from all of the stress, which is something I am supposed to avoid. I have vasculitis which has now flared up I am now incredibly unwell as such. I was shaking when I put the phone down at what they have done and their complete gall, they never notified me any terms and conditions about taking my money

Awful, AWFUL experience and I want to warn others about this company!

Service cost: £1148

Drivers were late and lost despite me being on the phone trying to give them instructions. When they did arrive , the decided they couldn’t fit the items through the door and said they didn’t have time to dismantle . If only they weren’t almost an hour late then!
At the next drop off, they just left the items by the door and didn’t bother to wait for anyone to let them in and receive the goods.
Don’t use AnyVan unless you want to stay in all afternoon for reason and then charged for a service you don’t receive.

Service cost: £100

Absolutely shocking service currently being offered by Anyvan. 1 job on a flexible date was not allocated, I had to spend two days trying to find out what was happening and then without any notification AnyVan didn't complete the job and didn't even bother to let me know. This despite being promised numerous calls back and other failed promises. Now a second job is in exactly the same situation. Lack of communication is a real problem as is lack of reliability. The live chat refused to speak to me when I was trying to find out what was going on. If you want something guaranteed to be picked up and delivered as stated then use another more reliable company. I wont be using them again.

Service cost: £55

DO NOT HIRE THIS SERVICE. We went through reviews beforehand and decided to ignore the occasional bad reviews, and go with this 'cheaper' option. Bad idea.

Absolutely disgusted with my service. I was informed at time of booking (when I hadn't finished packing) that any little bits and pieces that needed adding could be done so for an extra fee on the day. The drivers were so rude and left with half a van empty, when all we had left to take was a few pictures, a wine rack, and an ironing board. Our car was packed full so we couldn't take them. We even offered to pay more, but they said no and left. This meant we had to leave these items and return for them at a later date, 140 miles away. On arriving at the new house, the drivers placed all our items downstairs, including our superking mattress, which we then had to try and get up the stairs despite my partner having a broken hand. Their attitude was so disgusting whenever I asked them to place something in a certain room, that I felt uncomfortable being in their presence and ended up going to stand outside until they left.

When I complained to the company about our experience, the customer service representative fought me tooth and nail on each issue, spoke very condescendingly toward me, and completely contradicted what the initial person on the phone said to me when I booked. Considering I booked over the phone, I expected the information they gave me there to be correct, but apparently it wasn't and they were just trying to make me happy so they could take my money. As for the extra items, apparently the drivers will not take anything that's not on the list, although when I tried to amend my order online prior to the move, it would not allow me to do so. The company also told me we had booked for a 'ground floor' move, so the drivers weren't obligated to take anything upstairs, however the representative on the phone at booking simply asked what kind of property we were moving into (a house), and didn't specify that we had to state some items would need to be taken upstairs.

NOT WORTH THE MONEY. We paid £500 for this move, and would much rather have paid a couple of extra hundred for a good, local company who would do their job properly. WOULD NOT RECOMMEND.

Service cost: £500

I had to move a 3 seater sofa within 1/4 mile. When I request for quotes from other companies I got £45 and upwards. When I saw AnyVan I found their quote reasonable. When they said 2 hours I thought it was too long. However, at the delivery address the door was too small and the driver helped to remove the door and take the item into the house. The driver was very friendly, professional and courteous. I will definitely recommend AnyVan to friends and family without hesitation. I got exceptional service for my money.

Service cost: £31