AnyVan

Reply from AnyVan

Updated 2 hours ago

Good Morning John,

We are sorry to hear you are unhappy with your AnyVan booking.

AnyVan's prices do work on an inventory basis, therefore, should there be additional items, we do need to charge for these to be taken. Should the funds not be able to be paid, we cannot guarantee that they would be transported with the remainder of your load.

"This is not made clear when making your list, which I thought was just a quote for your quote?"

It should be made clear so that people like myself with mental health issues can understand what it is for.

Upon review, we can see that the move was initially rescheduled free of charge as our team understood your personal issues and this would normally be a chargeable rescheduling.

"untrue the first reschedule was charged at 50% of the original quote because the removal men wouldn't take my stuff because it was improperly packed. The second reschedule was not charged because I was not able to move due to the stress of the first visit and I was due to move Wednesday 26/05 /2021, and I rang to rearrange the date on Sunday 23/05 /2021, which was over 48 hrs that was required to not incur additional costs "

Upon further review, we can see that you requested to cancel the move when the drivers arrived for the second time as you were unwilling to pay for any additional items to be taken. Unfortunately, if you do cancel your move on the day the job is commencing, you would not be entitled to any refund.

"Had I understood about the list being used as the inventory then I would not have accepted your quote and I would have gone to a proper company who visit your home to give a no quibble price. Which is what I am having to do now?"

We do apologise for any inconvenience this may have caused.

" It has not only been an inconvenience but a detrimental factor to my health, both mentally and physically.

You pride yourself being associated with a mental health charity? Don't you think that it is time to recognise the problems that people like me face and have to handle themselves, without penalising them for doing their best to understand and try to do themselves because there is no one there to help or explain things?

Not so kind regards, £610 less from my savings, anxiety and stress levels at an all time high and utterly disgusted with help and consideration given to a person who suffers with a debilitating mental and physical health condition.

John Charles.

Ps you should be ashamed of yourself especially when you are supposed to to support the SANE charity?

Kind Regards,

Charlotte

Move size: 2 Bedroom Home Service cost: £610

Moving house is stressful enough without the stress of an incompetent service!

Damage to the washing machine and wallpaper in the home. Piping was not removed from the wall and would have been left if not seen by ourselves. Removals team informed us they would be picking a sandwich up on route to the new house, 1.5 hours later they arrived (7 mile trip). Called anyvan to query where the team was as we were stood at the new property with nowhere to sit, tired and hungry as belongings were on the van. They told us there was a problem qoth tracking and that the van woukd not be stationary as suggested. Items were pushed across a brand new wooden floor rather than being lifted. Unexpected change occurred with items being taken, anyvan informed us that the additional charge would be £75.00 and would be taken from our bank account. £125.00 was taken! I was informed this was a service charge, explained that I was not told there would be a service charge, this was looked into and then the decided it was a fault on the system. All round stressful service, would not recommend!

Move size: 4 Bedroom Home Service cost: £700

Never ever use this company!!!

I booked for a 10am start because i have a sick elderly disabled person living with me.The driver phoned at 8.30 am which woke her up,they wanted to start then. This was the start of a terrible day.

The 2 delivery guys told us it was Ramadan and that they were fasting which accounts for the fact that they were weak and tired.This did have an impact on their performance throughout the day.

The two removal men had the worst Body Odour i have ever smelt in my life.I had to wear 2 Covid masks but i could still smell it and the odour lingered in each room they went in the whole day.

They couldn't understand even basic words/instructions in the English language. I took it slow and tried to explain but they just had a glazed look in their eyes and just kept saying 'Yes Boss'.

For example there were 3 TV sets over 40' which were on the booking form.I had omitted a 4th TV by mistake. As we had only paid for 3 (over 40') i told them to leave the small one and take the big one but they left the largest and heaviest 66'.

They then called and offered to take it for £37 cash, that's a nice little fiddle on the side...

Considering 2 garden tables were paid for on the order i actually only ended up needing 1 there could have been some kind of compromise here.

They had No packing materials WHATSOEVER!

They have damaged furniture and scraped newly applied wallpaper, also chipped paint. I do have photographic evidence of this. If they had understood and followed my instructions this wouldn't have happened. I even told them to take the empty drawers out of a chest so it would not catch the wallpaper but they just went ahead when i was in another room.

In both houses they had used the bathrooms without asking any permission and urinated all over the seat and floor area.I believe because of their attitude the they had done this on purpose.

I genuinely think this was the first house move they had ever done. One of them actually pointed to a normal coffee table and asked me what it was.

My electric bed was brought downstairs without the 2 bases being separated, i told them it was very heavy on the order form and all they did was complain and because they didn't carry the base parts separately or let me know when the bed was going as requested several times they have trapped cables that operate the motor as well as other damage to it and now it is inoperable!

There were some pieces of the bed mechanism which came off during the rough man-handling of the frame.I have no idea where the parts belong.

This bed alone cost well over £1000 and was used every night by a disabled person. NOT NOW! Thanks a lot!

They knew the sizes of furniture when the order asked for them but arrived in a van that was obviously too small, this meant they had to do a second trip,they disappeared for 5 hours and finally finished at 11.30pm.

There were no calls or texts offering an explanation for their absence at all. It was only when we went on the 'chat' and had messaged a customer service representative that they called after she said she would contact them. We thought they had run off with our medications and goods so it was extremely worrying.

I chose this company because of the glowing reviews from other customers on the internet.

I felt really stressed out disappointed with their general unwillingness to do their job correctly.

I wish i could give zero stars. I'm totally dissatisfied with their service.

Would i recommend these 2 cowboys or this company? NEVER

Update:

I have now provided photographic evidence of most of the damage caused to Anyvan.com.

Yesterday I received an offer from them for the paltry and insulting sum of £140 for the damage caused to my home and furniture!

£140 won’t even cover the cost of a technician to review the damage to the motorised bed mechanism.

Because of their workers lack of care, training and expertise in the job, a registered Disabled man can no longer benefit from the use of an electric mechanical bed! The bed is completely not usable or fit for purpose.

There has been no offer to repair or replace the bed. It’s disgusting customer service from Anyvan.com

Tomorrow I am seeking professional advice and direction from my legal representative. I am not accepting £140 compensation.

I will seek a true and fair amount to cover the irresponsible damage caused by Anyvan’s employees.

This is a true and factual statement about our experience using any van.com

Mr Paul Harris and Mrs Patricia Newbery

Move size: 2 Bedroom Home Service cost: £410

I have to give 1 star because I can't give 0.

1. The driver was 2 hours late without any notice.

2. The driver was surprisingly rude and threatened me if I don't pay 30 GBP now they would drop my stuff on the street. He said he was late because of other customer's faults. (I totally understand because their main job was to blackmail, instead of sending luggage). I would doubt their online ranking, must be fake paid ranking optimization.

3. The customer service did nothing but asked for immediate payment.

4. I had no choice but had to pay for an extra 30GBP and the driver said he would arrive in 15 minutes.

5. I waited additional 30 minutes then the driver said he had to deal with another client so he would arrive in 1 hour.

Move size: 1 Bedroom Home Service cost: £159

AnyVan sounds like a bunch of cowboys at first glance rıght.. Well as ı found out to my cost recently AnyVan ARE a bunch of COWBOYS. Use them at your peril

July 2021 I had been looking for a second hand Merc and after doing my research I scanned the classifieds and bought a car privately. As I am out of the UK for the time being at least I intended to have the car collected directly from the previous owner ın Cheltenham and as ıt wasn’t taxed have it trailered to storage ın East Grinstead. A trip of 130 mıles.

I cast around for a company with some sort of pedigree and although there’s plenty of folk out there few even bothered to respond to my enquiries and most of those that did baulked at a car weighing 1800kgs. So it came down to the real professionals i.e. a pucker haulage company or a company who transport super expensive sports cars using bespoke covered trailers (you may have seen them ın the classic car magazines ask them for a quote sometime) So it came down to two options who each wanted a kings ransom or AnyVan who quoted 220 quid

With AnyVan you pick your day pay the fee and they allocate you a driver. The driver contacts you by phone. I had picked the followıng Wednesday I alerted all to the arrangements and then ANDY my driver called and asked if he could collect the car a day early on Tuesday as he saıd he was in the area that day but he would stıll deliver it on Wednesday. I should have said no but i thought the price reflected a little flexibility and Andy assured me the car would be locked in a garage overnight

I contacted the prevıous owner of my car and he agreed the new date and after the car was collected he sent me two short videos and two photos including the car departing hıs premıse. These were time and date stamped and the car ıs seen on its way at 15.43hrs The car arrived late on Wednesday and the recipient a car storage company advised the driver made an excuse he had van problems due to the hot weather

Two weeks later I get a parking ticket through the post the time on the ticket is Tuesday 16.20 the locatıon a few mıles along the route from Cheltenham at an abandoned BP Servıce Statıon that companıes lıke Euro Car Parks prowl for unwary victims

I contacted the previous owner who confirmed pretty much what i already knew and I then contacted AnyVan and usıng the web app ı advısed them the story sent them the parkıng tıcket and offered to send them the vıdeo evıdence. Iasked that they pay the fıne or reınburse me part of theır fee . After two chats ı receıved a phone back and the lady ın questıon advised that they would need to speak to the driver and they would call me back ın the comıng days. Despıte chattıng wıth them a further three tımes over the next three workıng days and requestıng a decısıon they never dıd get back to me. . I ended up payıng the tıcket myself.

The ability to track the progress location of your transport promised by AnyVan is just nonsense as it clearly relies on updates from the driver there is no real time tracking. One thing is for certain my car was abandoned for 40 minutes. A parkıng tıcket but ıt could have been a lot worse. So the next tıme you are lookıng for someone to tansport your car take note and ask what are you saving if you loose your car.

DONT TRUST AnyVan.

Move size: Partial Move Service cost: £209

Awful experience. Do not recommend at all. We booked our pickup and delivery of a piano for a Friday between 8am-12pm as we needed it collecting in the morning. We then called them on the Friday morning as we had not had a confirmed pickup time. They then informed us that they could not source a driver on the Friday so it would need to be moved to the Saturday. We therefore said ok and rebooked it to Saturday between 8am-12pm. Again, by Saturday morning we had not received a confirmed time. We contacted customer service who advised contacting the driver. We called the driver and they advised they wouldn’t be picking it up until 14:00 earliest. Lo and behold, 14:00 came and it still hadn’t been collected. We contacted the driver again and they advised it would be another hour. 15:00 came and the piano still hadn’t been picked up. We finally got hold of the driver at 15:30 and they advised it would be another hour. We have had to cancel our plans for this delivery despite booking it for the morning. I would never use AnyVan again and I would recommend everyone avoids.

Move size: Partial Move Service cost: £400

Absolutely disgusting treatment!

There website is misleading and gives the illusion that it is an established removal company when infact they're no better than a man with a van from Gumtree, they sub the jobs out which I had no idea of! Posing online in their logo' t-shirt and vans! Haha what a joke!

If anyone has a van you can essentially work for them!

2 men arrived, they spoke little English, refused to take my sofas, were aggressive and only took a third of my goods saying "too much, no take" they took less than the itemised goods and still paid £425 for the pleasure!

They've damaged goods, took chunks out of my new house walls and bled all over our drive after cutting themselves on the damaged mirrored chest of drawers they caused....and yet these drivers don't seem to remember the job when it was escalated?! One had a deep gash on his chest, the other was holding his finger on!....I'm pretty sure I'd remember tbh!

The poor excuse of a company has refused to take any responsibility and although we accept no monies can be given for the damages (as it lapsed the 7 day clause) to give not one bit of compensation, or offer a goodwill gesture is despicable!

DO NOT USE THEY ARE COWBOYS!!

Move size: 2 Bedroom Home Service cost: £425

It was an excellent service provided by AnyVan. I couldn't have moved so easier and cheaper within London with so many stuffs. Driver was before time, helpful and accommodating. Driver even provided lift to me to new location as I was on my own. I liked the staff getting involved with customer and understanding their pain and helping above and beyond. AnyVan will be preferred choice considering how movements are hectic and their service make it smoother. Thank you. Best Removal service in city than others who charge shit load of money for same thing.

Move size: 1 Bedroom Home Service cost: £90

Turned to AnyVan when the booked removals firm let me down at very last moment. The two guys who did the move were 1st Class - timely, efficient & courteous.

However I felt the overall cost was too high. Was only moving some stuff from a small rented flat to new house only 1/2 mile up the road but it was still £1100.

In the circumstances I had no choice but would have preferred time to shop around for alternative quotes in ‘normal’ situation.

They also include some moving service add-ons which frankly I didn’t need.

Move size: 1 Bedroom Home Service cost: £1100

AnyVan moved my grandson's belongings as he was moving to a student flat. Booking was easy with Gabriel beig very helpful when I phoned . Van arrived on time and I was impressed with the care Jamie took to load the items carefully and to secure them to keep them safe in transit. They were delivered safely at the requested time. I was impressed with the the experience and would be happy to use this firm again. Last time I was involved in moving was more than 40 years ago - it is very reassuring to be updated by e-mail andtobe able to track the van and to be informed as soon as delivery has taken place.

Move size: Partial Move Service cost: £224

They called the day before to ensure that the times were correct, which they were.

Arrived on time, moved 12 large items of furniture to three separate addresses. They followed the plan which worked well.

They were polite, professional and friendly in all that they did. They carried some fairly awkward items with ease and without complaint.

I would recommend to anyone and will be using again in a couple weeks without hesitation.

Move size: Partial Move Service cost: £278

Anyvan removals are just simply the best I have had other removals in the past but these guys went that extra mile they were polite hard working and took care of every item they loaded on to the van once again I comend them for all the hard work they done form start to finish keeped you up to date every step of the way just simply the best try them you will never and see for your self first class from the highest order I recommend to anyone that is looking for a professional move first class.

Move size: 3 Bedroom Home Service cost: £500

I have always dreaded moving as loads of companies create all sorts of obstacles and you have them to deal with on top of all the packing etc. But this time with Anyvan, the drivers were amazing and the move went great!!! Their website is very user friendly and you customize your query so you know exactly what you’re getting (narrowing time slots, requesting help to a certain floor etc etc). Contacted us before hand, I had phone number for our driver so no awkward calls to dispatchers to pass on a message, no chasing up but direct practical communication. They were on time, I didn’t have to lift a finger as they loaded and unloaded everything, super speedy and so enthusiastic and so kind. Would definitely use again. One of the best services I used in a while. Thank you! Michaela and Adam

Move size: 2 Bedroom Home Service cost: 1800CZK

Using Anyvan was really quick and simple to arrange and easy to make amendments right up to the day before. Communication was excellent including on the day with a call from the driver and a tracking link sent including an accurate ETA. When they arrived they got the van loaded up quickly and safely. The unloading went just as well and all items were taken up to the first floor flat. The delivery guys were friendly and helpful and the move went without a hitch or anything being damaged. Will definitely recommend and use them again when needed in the future.

Move size: Partial Move Service cost: £200

I have experienced some of the worst customer service I’ve ever had. Not only were they condescending (Chad) but they stole my money. I had booked movers a month in advance when they stole my money. I didn’t realize what a scam the company was until I was looking out my window for the movers between 0800-0900 and my phone rang at 8:15. It was Chad telling me they not only failed to actually book a mover, but that they forgot to tell me…I moved 90% of my items myself in a Yaris meaning multiple trips and wasted petrol. They kept saying they would refund me then, but I wouldn’t have my money back in time to get out of my house without incurring additional fees. They got me two movers the next evening and I helped them move my bed upstairs .AnyVan called my extra costs I incurred from them not doing their job and getting adriver “collateral costs they aren’t responsible for” after stealing my money and not providing the service when it was booked. Even better they booked 2 additional moves before mine the next morning. They stole £234. They offered me a comp of £20 and the refund of the £20 I spent to have them arrive 0800-900 Saturday morning. They say they will call and they don’t.I asked for a manager. Im always told it’s escalated and that’s the best they can do. I’ve never got a contact from a manager. So here we are-They told me they have trouble finding drivers in “Ireland”, but still stole my money. Guess you’re really going to struggle finding drivers now. Don’t use AnyVan. It’s a scam and no one is actually trained in basic customer service. I would give this zero stars if I could

Move size: 2 Bedroom Home Service cost: £234