AnyVan

If there was no star, I would award zero star. Why. Arrived 2 & half hours late. 1 of my personal bags was missing. Anyvan response was lousy. We have checked courier and he says he delivered all bags. I was at the collection & delivery address.Do not use. If you do take photographic evidence of all stuff u load & unload.
Use at your risk. Will never use again. They should audit. 8 items loaded. 8 items unloaded.


My booking order reference: 8 personal bags from London to Ipswich. Paid £81.00
Reference : Av 635 0288.

Service cost: £8100

Accepted quote for jbmovers for move from uk to Southern Ireland soon after accepted quote we could not get anyone to answer calls or reply to emails over our concerns that truck they had was not big enough days before we got email from Bryan Parle from what we found out on morning of move was now HPS transport as jbmovers had broken up as a company after accepting our job.
Moving day was a disaster because of their stupidity and unprofessional way of knowing their job, even though we had to pay extra days before move to get bigger truck they could not get all our stuff into truck dispite arriving at 7.30am 3pm they discovered this when I arrived at house 28july I was shocked at the amount of oil damage on item and breakages that I'm still finding they had not brought covers to cover anything and packed things in an unprofessional way antiques were broken that belonged to my husband s mother and now they are harressing us for more money for their lack of ability to do job we paid them to do !!

Service cost: £2700

I used this site to book a removal from the continent to the UK. Having found a suitable - and excellent - contractor, Anyvan.com requested a GBP300 deposit to secure the contract. This is a complete misrepresentation and my lawyer will be following up. That money was in no way a deposit for the removal company, it was an apparently non-refundable commission for Anyvan.com based on the estimate of the volume of the goods I was moving. This is a scurrilous business practice and, given the exemplary hard work and the hours put in by the removal company I contracted with, who for all their hard work received scarcely 40% more than Anyvan.com took in commission, I would advise all users simply to use word of mouth or to search elsewhere online for reputable removal companies.

Service cost: £900

I found Anyvan and the company they chose to do my international move totaly unprofessional! The 875 euro of deposit was just to book the company they thought was the best for our full house moving.. Bad choice! Well the company Gogood was terrible, men arrived without packing items, I had to run to the store to buy tape. Despite the extra space they let me book (5! trucks), they badly damaged our expensive furnitures on the way. The trucks had plastic covers and some of the book boxes were soacked in the rain. They told me in the quotation and contract that I had insurance but I never saw it even when requested. Once I complained and sent pictures of my furnitures before and after the move, they bought time and finally they just stopped answering..also Anyvan that accepted to help, did not do anything!
Bottom line, now I have furniture that need to be repaired after I spent so much money and I have no way to complain anymore if not through my lawyer. not really a professional way to do business. Beware, do NOT pick Anyvan or Gogood for your move!

Service cost: €8800

Not satisfied at all about the service. Arrived on delay to pick up the stuff: the agreement was to be in Florence at 10am latest, they arrived at 2pm. The reason was that they had to make another moving (1 scooter to Turin, they said). The truck was right in terms of size but not from Anyvan, it was from a Romanian company.
They had to arrive with some material to separate at least the big pieces and they only had 3 old and dirty blankets, so I had to buy at the last moment some bubble wrap rolls, to avoid damages.
They had to arrive in London Monday afternoon or Tuesday morning but they arrived on Tuesday at 4,30pm so parking permit has been paid for nothing (108 GBP).
We haven't been advised before Friday that the van had to stop 1 day (probably more..) in Turin.
At the end they arrived with a dirty and wet mattress, some dirty sofa parts, 1 damage on a cupboard. Apparently their insurance works only before to sign the download documents, This means that you have to open every package before to sign??
The only good thing was the driver, smart and available to solve problems.
If you are looking for a professional company that is not..

Service cost: €2350

My son paid £800+ to be moved recently from Southampton to Liverpool. He paid extra to have his removal over 2 days, scheduled for collection early on the Thursday morning and delivered to Liverpool address early on the Friday morning.

The removal men did not turn up on the day and no-one contacted him to say there was a problem even though he had confirmed all the arrangements just a few days before.

Firm not able to arrange another removal until a day later (Friday) and there was no real apology AND NO compensation!

They repaid him a derisory £33 (£23 for finally completing the removal in 1 day instead of 2, which meant furniture delivered at 8pm instead of 8am and £10 for vacuum parts that went missing in the move).

This caused a lot of stress and disruption to my son who had to hang around for another 24 hours with everything packed and to ourselves as we were helping him with the move.

The (new drivers) who finally did the move were great and very professional - but the company is not.

So would not advise using this firm if you actually have to move on the day you have booked!

Fran Munby.

Move size: 1 Bedroom Home Service cost: £817

I used AnyVan to move home. The time slot we had chosen was between 10am and 12pm. At 11am I used the tracker to see where the driver was and he was over 2 hours away. When I called the office to find out what was going on, they said the original driver had cancelled. I did not find this out until I called them, they did not call me to let me know.

By 1:30pm the new driver had still not arrived. I needed to collect the keys for my new property before the estate agent closed at 4pm. The estate agent was 1.5 hours away so I had to ask my Dad to drive 1 hour to the collection point to wait for the driver while I went to collect the keys. When I had collected the keys at 3pm I used the driver tracker again to see where he was and it said there was no driver. I once again called the office and they once again told me that this second driver had also cancelled. Again, this was not communicated to me until I called them.

A driver eventually turned up to the collection point at 4:45pm, 6 hours and 45 minutes after the start of the original collection window. It was nearly 8pm by the time the items were delivered.

When I spoke to AnyVan they said they don't know when a driver has cancelled but were satisfied that this had been communicated to me. But it was only communicated to me after I called them.

They also believe they arrived within the time frame because at 3pm when I called, they asked if I still wanted a driver that day and would 6pm be ok or I could cancel. At this point my stuff is all packed up and I have collected the keys to my new flat, I had to move that day, of course I was going to agree to that.

After making my house move infinitely more stressful and causing my Dad to have to take time out of his day to drive an hour away to wait for the pickup, and arriving more than 6 hours late from the original pickup time, I was offered £3 as a refund.

Needless to say I will never be using AnyVan again.

Move size: 2 Bedroom Home Service cost: £160

Terrible experience. Arrived late because they didn't read the instructions about parking at collection point.. Then at the drop off end because of a mistake on the form they refused to take a sofa and table up to the first floor and dumped them in the hallway on the ground floor. I had to beg them to move it in so I could even shut the front door. I pleaded with them to help - it would have taken 10 minutes for them to finish the job and I was happy to pay any extra. I live alone and am now left with large items of furniture in my hallway blocking my exit and trying desperately to find someone to help me move them. A distressing experience and I couldn't believe how unkind they were to leave me in that situation.

Move size: Partial Move Service cost: £110

I have to give 1 star because I can't give 0.

1. The driver was 2 hours late without any notice.

2. The driver was surprisingly rude and threatened me if I don't pay 30 GBP now they would drop my stuff on the street. He said he was late because of other customer's faults. (I totally understand because their main job was to blackmail, instead of sending luggage). I would doubt their online ranking, must be fake paid ranking optimization.

3. The customer service did nothing but asked for immediate payment.

4. I had no choice but had to pay for an extra 30GBP and the driver said he would arrive in 15 minutes.

5. I waited additional 30 minutes then the driver said he had to deal with another client so he would arrive in 1 hour.

Move size: 1 Bedroom Home Service cost: £159

AnyVan sounds like a bunch of cowboys at first glance rıght.. Well as ı found out to my cost recently AnyVan ARE a bunch of COWBOYS. Use them at your peril

July 2021 I had been looking for a second hand Merc and after doing my research I scanned the classifieds and bought a car privately. As I am out of the UK for the time being at least I intended to have the car collected directly from the previous owner ın Cheltenham and as ıt wasn’t taxed have it trailered to storage ın East Grinstead. A trip of 130 mıles.

I cast around for a company with some sort of pedigree and although there’s plenty of folk out there few even bothered to respond to my enquiries and most of those that did baulked at a car weighing 1800kgs. So it came down to the real professionals i.e. a pucker haulage company or a company who transport super expensive sports cars using bespoke covered trailers (you may have seen them ın the classic car magazines ask them for a quote sometime) So it came down to two options who each wanted a kings ransom or AnyVan who quoted 220 quid

With AnyVan you pick your day pay the fee and they allocate you a driver. The driver contacts you by phone. I had picked the followıng Wednesday I alerted all to the arrangements and then ANDY my driver called and asked if he could collect the car a day early on Tuesday as he saıd he was in the area that day but he would stıll deliver it on Wednesday. I should have said no but i thought the price reflected a little flexibility and Andy assured me the car would be locked in a garage overnight

I contacted the prevıous owner of my car and he agreed the new date and after the car was collected he sent me two short videos and two photos including the car departing hıs premıse. These were time and date stamped and the car ıs seen on its way at 15.43hrs The car arrived late on Wednesday and the recipient a car storage company advised the driver made an excuse he had van problems due to the hot weather

Two weeks later I get a parking ticket through the post the time on the ticket is Tuesday 16.20 the locatıon a few mıles along the route from Cheltenham at an abandoned BP Servıce Statıon that companıes lıke Euro Car Parks prowl for unwary victims

I contacted the previous owner who confirmed pretty much what i already knew and I then contacted AnyVan and usıng the web app ı advısed them the story sent them the parkıng tıcket and offered to send them the vıdeo evıdence. Iasked that they pay the fıne or reınburse me part of theır fee . After two chats ı receıved a phone back and the lady ın questıon advised that they would need to speak to the driver and they would call me back ın the comıng days. Despıte chattıng wıth them a further three tımes over the next three workıng days and requestıng a decısıon they never dıd get back to me. . I ended up payıng the tıcket myself.

The ability to track the progress location of your transport promised by AnyVan is just nonsense as it clearly relies on updates from the driver there is no real time tracking. One thing is for certain my car was abandoned for 40 minutes. A parkıng tıcket but ıt could have been a lot worse. So the next tıme you are lookıng for someone to tansport your car take note and ask what are you saving if you loose your car.

DONT TRUST AnyVan.

Move size: Partial Move Service cost: £209

We have had a truly awful experience with Anyvan. We were unable to travel due to COVID restrictions and so contacted Anyvan to collect all items from my recently deceased Aunties house and deliver them to us. Our original communication/booking went well, we booked boxes/packaging, listed all items and gave a detailed explanations of what we required - this was detailed in an email to ourselves, agreed and paid for. On the day, we received a phone call from the drivers who had arrived at the house without any boxes/packaging and no idea at all of what they were required to do. My husband spent most of the day on the phone to them trying to explain all that was detailed in the original booking. At the end of the day, we received an automatic call saying that there were extra's added and if we didn't pay the extra £200+ then things may be left! We paid the extra as we were so worried about not having everything brought to us. When the van arrived the next day, my aunties belongings had been thrown in, there was a broken picture, the boxes were packed upside down and there were a number of items missing. We have had numerous emails conversations and telephone conversations with the company requesting the additional £200+ back partly as compensation and partly because we should never have been charged it in the first place. The company have passed us around, fobbed us off and continually twisted events and changed information. Do not use this company!

Move size: 4 Bedroom Home Service cost: £15000

The reality is that AnyVan don't actually have any removal staff - they use the gig economy to outsource jobs to van drivers, which may also add extra jobs to the van. How good is the driver you're getting? Roll the dice, see what you get. I've had good, excellent and terrible across three jobs. And terrible is really abysmal. Things get broken, the job takes much longer than it should, and the driver tries contacting you to argue over any damage, which is a significant breach of privacy laws. Their website is a complete lie - they do not have any staff wearing uniforms etc as they don't actually have any removal people on the payroll.

Avoid and either go for a cheaper option, dealing with a man and a van directly, or pay more and go for a professional company. AnyVan is neither professional, nor cheap, so no point in using them.

Move size: 1 Bedroom Home Service cost: £650

Charged me almost £500 for 2 incredibly rude men who catcalled me, then said they cannot lift the small things that it takes one person to lift and sat in the van for 1.5 hours in front of the house, then drove off. They claimed because in front of the house was a yellow line they weren’t allowed to park/load there, and made NO effort to move to the white parking available on the street and this was their reason for not doing the service OR giving me a refund! Basically this is a con website that steals your money!

Move size: Partial Move Service cost: £500

Be careful before choosing AnyVan - their cheap quotes may end up costing you more than you think!

I used AnyVan for a home removal and was enticed by the low rates, however it ended up costing more than I expected and was a terrible experience. Here are points you should consider before using AnyVan:

- Unknown quality of service provided:

They are connecting you with service providers that already exist and are not providing the service directly. What this means is you have no idea on the quality or professionalism of whoever turns up on the day. If these providers are vetted (unlikely) it is not a rigorous vetting process. The providers that showed up on the day for me were NOT professional and one of the removal men said he had been doing this for 2 weeks. The team they sent me were rude and smoked in my flat when I had stepped outside for a few minutes.

- Basically a call centre and cannot help you with issues:

AnyVan hide behind their website policies and are NOT able to help you out on the day if there are any issues. In my case the removal men had not brought enough packaging products and there was nothing AnyVan was able or willing to do on the day to help. You will end up get connected to the AnyVan call-centre if you have any issues. The team you speak to on the call-centre range from being aggressive and rude to incapable and apathetic. If there is a problem on the day, you are pretty much on your own and there is no accountability from AnyVan. If you are moving home, it needs to be done on the day and if there is a problem you will be in big trouble.

- Hidden costs:

The itemisation process for home removals means you have to accurately itemise every single item, including the exact number of boxes needed to move. Like most normal people, I don't know the exact square footage of van space all my belongings will fit into, or the exact number of boxes to fit my plates, clothes, electronics and small items into. Well guess what that means? It means the van drive won't touch anything else unless you pay extra on the day, essentially holding you hostage. Even if you have the best intentions and simply get this wrong, tough luck. You can pretty much guarantee that you will end up paying more than you expected.

-Bad practices

I was told on the day that I had to sign waivers for certain items, such as my television, because I did not have the original box to transport it in. Who keeps the original box!? Despite providing an insurance policy to cover this, they put pressure on you on the spot to sign this waiver for damage without explaining this before you use their services. When I asked AnyVan to explain what this was, they said some movers require this. I think that it is completely unfair and inappropriate to demand someone sign a waiver for damage to their belongings, on the day whilst in the middle of the move, threatening not to move an item unless you sign a waiver.

After the terrible and overpriced moving experience I would never go near AnyVan again, even if it was free. When I spoke to AnyVan afterwards to explain the issues I faced and for them to explain why the removal company they provided were so poor they simply closed my case and told me to go away.

Listen to the reviews out there - there's a reason why there are so many bad ones.

Move size: 2 Bedroom Home Service cost: £916

You will end up paying for moving your own items

I arranged my items to be moved to 10th floor by lift, and their mover refused to move them anywhere above the ground floor.

When I complained about it, they didn't even offer me the price difference I paid. I received a warning from council and risk my tenancy agreement because of their failure in service.

I only get a little increased amount of refund offer after I contacted their CEO and I was already exhausted dealing with such a small issue so I accepted it but it felt nowhere near justifying the damage and distress they caused.

I have been using their service since 2014 but that's it! Never again! You just end up moving your own stuff when you work with them.

They also have 0 respect for their customers.

Move size: 1 Bedroom Home Service cost: £181

CAUTION! Be careful when you book with Anyvan and SebyUK. Whilst they were carrying the boxes in the living room and I was running after my toddler, I left my bag open with Airpods inside on the counter. I checked my bag in the car going to our new flat as I use my Airpods daily and well they were not in my bag anymore. Anyvan did not help at all even though they have the “we are waiting to help you" slogan. Be careful with you valuables. You let strangers into your house, don’t forget that.

Other than that, they did a OK job. We had many more items than what we quoted initially and so we got them to requote and agreed to pay a good amount more. Due to concern of fitting everything we asked them to take the larger and heavier items first so that we can take the remaining in the car. They did not listen to this and having to tell them 3 times they still didn't. One person could speak broken English, the other guy did not speak English at all. This meant that we had to spend all Sunday moving really big boxes in the car which could have been avoided if they had listened. They were a bit rough in handling items but OK for most part. Overall, I would NEVER use Anyvan or SebyUK again. Customer care is definitely not their priority, essentially: you get what you pay for.

Move size: 2 Bedroom Home Service cost: £300

These guys are crooks. They outsource to local guy with a van, taking zero responsibility. My job finished at 11.30pm, waking neighbours and my sleeping kids. Why? Because they used the van for other jobs and despite my stuff (not a lot) being picked up at 9am (one hour late) they did not do final drop off until last. Forget anyVan customer service - they are slimey, dodgy ‘nothing we can do mate’ crooks. Angus Elphinstone, the founder and aristo spiv behind this den of thieves, you should be ashamed of yourself

Move size: 1 Bedroom Home Service cost: £600

Reply from AnyVan

Updated 2 hours ago

Good Morning John,

We are sorry to hear you are unhappy with your AnyVan booking.

AnyVan's prices do work on an inventory basis, therefore, should there be additional items, we do need to charge for these to be taken. Should the funds not be able to be paid, we cannot guarantee that they would be transported with the remainder of your load.

"This is not made clear when making your list, which I thought was just a quote for your quote?"

It should be made clear so that people like myself with mental health issues can understand what it is for.

Upon review, we can see that the move was initially rescheduled free of charge as our team understood your personal issues and this would normally be a chargeable rescheduling.

"untrue the first reschedule was charged at 50% of the original quote because the removal men wouldn't take my stuff because it was improperly packed. The second reschedule was not charged because I was not able to move due to the stress of the first visit and I was due to move Wednesday 26/05 /2021, and I rang to rearrange the date on Sunday 23/05 /2021, which was over 48 hrs that was required to not incur additional costs "

Upon further review, we can see that you requested to cancel the move when the drivers arrived for the second time as you were unwilling to pay for any additional items to be taken. Unfortunately, if you do cancel your move on the day the job is commencing, you would not be entitled to any refund.

"Had I understood about the list being used as the inventory then I would not have accepted your quote and I would have gone to a proper company who visit your home to give a no quibble price. Which is what I am having to do now?"

We do apologise for any inconvenience this may have caused.

" It has not only been an inconvenience but a detrimental factor to my health, both mentally and physically.

You pride yourself being associated with a mental health charity? Don't you think that it is time to recognise the problems that people like me face and have to handle themselves, without penalising them for doing their best to understand and try to do themselves because there is no one there to help or explain things?

Not so kind regards, £610 less from my savings, anxiety and stress levels at an all time high and utterly disgusted with help and consideration given to a person who suffers with a debilitating mental and physical health condition.

John Charles.

Ps you should be ashamed of yourself especially when you are supposed to to support the SANE charity?

Kind Regards,

Charlotte

Move size: 2 Bedroom Home Service cost: £610

Moving house is stressful enough without the stress of an incompetent service!

Damage to the washing machine and wallpaper in the home. Piping was not removed from the wall and would have been left if not seen by ourselves. Removals team informed us they would be picking a sandwich up on route to the new house, 1.5 hours later they arrived (7 mile trip). Called anyvan to query where the team was as we were stood at the new property with nowhere to sit, tired and hungry as belongings were on the van. They told us there was a problem qoth tracking and that the van woukd not be stationary as suggested. Items were pushed across a brand new wooden floor rather than being lifted. Unexpected change occurred with items being taken, anyvan informed us that the additional charge would be £75.00 and would be taken from our bank account. £125.00 was taken! I was informed this was a service charge, explained that I was not told there would be a service charge, this was looked into and then the decided it was a fault on the system. All round stressful service, would not recommend!

Move size: 4 Bedroom Home Service cost: £700