AnyVan

Easy to set up a bid, got tonnes of interest and quotes. Was easy to wade through them and compare. The fact that the deposit goes to them is excellent idea because if anything goes wrong you don't lose this it just goes to another specialist. The company that moved us was polite courteous and extremely hard working for such a far away relocation in one day. They were amazing and would definitely recommend and use again if the need arises! Thank you for making a stressful time more manageable.

Service cost: £700

Absolutely disgusted by this Company. They ruined my hall floor by dragging a piano along it. Be very wary as even their paid for insurance doesn't cover damage to anything other than the goods being transported When I complained they tried to make me deal with their contractor (who was lying about what he did) and refused to pay for the repair themselves when they were liable as they contract is with them. I had to take them to the small claims court which I won as they offered no defence, despite saying they would defend it. If anything goes wrong their policy seems to be to refuse to help or rectify and hope the customer gives up. Don't give up!

Service cost: £185

The responses to my enquiry were really quick, the communication excellent and the quote I accepted very reasonable. There was one minor blip regarding the number of staff required for the job but it only took a phone call to sort it out.
The 2 gentlemen who delivered the bureau were on time, very courteous and extremely considerate and helpful and their communication with me was also excellent. All in all - 5*
I would like to have been told initially that the "deposit" was actually a payment to Anyvan, not because I would have objected, but because deposit is a misnomer.

Service cost: £68

Please BEWARE that when you book the service, it is not guaranteed that your delivery will be picked up. AnyVan do not operate their own fleet of vehicles, and guess if they can get somebody for that day. When you recive a confirmation email after booking, this does not confirm your delivery. This only confirms that they have listed for a 3rd party bid. It is not confirmed that you are have a van until you receive a call. So if you need a delivery on a specific day as I did, this is not the service for you. This should be made clearer on the website. Do not hang around all day as I did on you pick up day unless you receive a phone call, as you I am very disappointing with the service provided by AnyVan. The only option I was given was a refund, or to put out for their 3rd party drivers to bid again, so another uncertainty. In addition to the extra I paid for getting a pick up on a Sunday, a refund of the difference was not offered. Very poor service!

Service cost: £62

I have a upright piano needs to move from ground floor to first floor. They cancelled the removal without informing me and kept me waiting and waiting! It was 2 days before the removal day the driver said he will arrive between 10-11 am. 11:00 has passed but they still didn't show up. I still waited for a while and decided to call the driver to ask him if he was on his way. He said Anyvan cancelled the removal and asked me to call Anyvan for detail. Thus I called Anyvan. They said it was the driver cancelled it and felt sorry about it. It was ridiculous even if the driver cancelled it, they should have contacted me in advance but not kept me waiting. It was very unprofessional and irresponsible! Although they will give me a full refund I still believe it is a very unreliable company. DO NOT use them.

Service cost: £150

This service is appalling and I would not use it again or recommend it, I booked pick up for a Thursday morning then the night before I was told the route had fallen through and it would be friday. This then didn't happen either and nobody bothered to tell us it wasn't going to. I was told this was extremely unusual. It appears not! I then askws to rebook for the following thursday morning and was told i'd have a bettee chance of it happening if I gave the flexibility of thursday or friday (despite having paid extra for a named day). Again it was supposed to be morning (at extra cost) but it the items weren't picked up until the afternoon. I didn't hear from the driver and whe I contacted him he said he would deliver that evening or monday. Later he contacted me to say he'd be back to late on friday so it would be monday and he'd confirm an ETA on the monday. Then this morning he contacted me to say it wpuld be tuesday or wednesday and then to say wednesday and that it was "only the delivery"! The site says delivery may be next day not same day over a certain mileage - it does not say almost a week later.

Service cost: £135

I was extremely distressed and disappointed with the customer service when my AnyVan booking for 26th July was cancelled on 25th July after 7pm without more information then no driver available.

I was told there maybe a driver available on 28th July but could I do a different week. This was highly unacceptable and left me without any options to arrange alternative removal for 26th. Rang back 10am on 26th and the customer service was still very vague and none committing saying they maybe able to confirm in afternoon of 26th a driver for 27th.

I was required to out of the property on 26th July and I had booked and paid in full for the service that was cancelled at short notice without an acceptable reason or alternate given.

This was totally unacceptable. Shocking customer service. Definitely not using this company again. Moving house is stressful enough without this disaster!

Service cost: £240

Took a deposit and didn't want job but no deposit given back
Had 50 bits of furniture to move and they could only supply 5 blankets and when asked if they could get more they said they could supply 10 blankets . Blankets should have been a given as quote they gave was loading 30 cubic meters of furniture
After taking our deposit of 640 pounds they just passed us over to a driver who then also wanted another deposit which after only one day was not refunded I think this company is a scam.

Service cost: £2250

I had a truly harrowing experience with this company. I am not the type to post reviews but I felt this was needed. I had booked my slot with him between 1 and 3pm, a two hour window for him to arrive at the property. He did not show up. Upon ringing him, to try and determine if he was coming or not, he (Addel) not only lied to me regarding his current location, he also tried to con money out of a sixty year old non speaking English Romanian pensioner. Thankfully when he accused me of not paying, she informed me of this. At this point, we both established that he was a con man. I urge you to cancel any bookings with this man ASAP.

Service cost: £100

The driver refused to even attempt to park in a space that was big enough (my roomate's truck had parked there when she moved out the week before week).

After a while, he just decided to stop answering the phone, leaving me without movers.

Called the company, they sent new movers after asking for a £70 re-scheduling fee.

Interestingly, the new movers were able to parking in aforementioned space.

So far, no refunds.

Service cost: £210

Don’t be carried away by their paid good reviews, we had a very disappointing experience! One of our whole box with valuables went missing out of blue and Anyvan didn’t do much to help us find out. Few of our boxes were left opened inside the van while carrying out the boxes. Everything happened so quickly and we were not let to double check the boxes. They had so many boxes inside the van already which made it even hard to figure out. And when we reported missing box, driver and customer service dept casually dealt with it. They did little to contact people whom they delivered after our delivery.Can’t believe a whole box went missing. Only ways of losing it are some one running away with it outside the property gate while we were carrying boxes inside, which is very unlikely as three of us were there. And second way, driver found it and never reported back to us. Very very disappointed with Anyvan service. Will never ever recommend!!

Service cost: £40

On the 3rd of September, I had the displeasure of using this company.
Avoid this service at any cost! I booked a house removal, paid £180 pounds for it and on the day of the removal 2 guys turn up and tell me they can't take all my items because they have other jobs. I then call their customer service who were the most useless and unfriendly bunch of people I have ever encountered and they told me I needed to book an additional removal team but this time based on time. I ended up paying £180 for the first team (who took half my stuff) plus £250 for 3 hours for the second team. Both teams took half of my stuff and arrived both at the same time at the destination address (my new house). Ridiculous! They didn't allow me to cancel one of the teams, didn't refund me on anything and the whole thing cost me over £400..
Find a real removal company, don't use these guys they are absolutely horrible!!

Service cost: £400

DO NOT USE THIS COMPANY – THEY ARE FRAUDULANT AND UNETHICAL.

The service that you get has no relation to Anyvan – ignore all the uniforms, vans and branded merch as advertised online as these jobs are outsourced to unrelated “man with a van” services.
Would be a complete roulette of luck as to whether you get a good service or not – ours was awful and Anyvan have refused to refund anything for the premium service which we bought and did not receive – customer service absolutely diabolical. We have incurred significant losses and gained absolutely nothing from instructing Anyvan.

Fraudulent and unethical organisation – DO NOT BE FOOLED BY SMOOTH TALKING SALES PEOPLE.

A few of the endless faults in the service we received:

- Late arrival (one man instead of 2)
- No prior experience of packing (we paid for a packing service and were promised they were confident and regularly reviewed)
- Failed to bring boxes/ packing materials which we paid for (so we had to source and pay for these ourselves)
- Service took 8 hours instead of 2 as sold
- Needed to rope in family and do multiple trips ourselves to help with the process (in 30 degree heat with a small baby which is why we bought the premium service and what we wanted to avoid)
- Expected to help unload the van at the other end resulting in injury that led to time off work
- Multiple £ thousand pound damages done (e.g. sofa not protected and other high value items damaged) to which Anyvan’s only response was to claim on insurance
- Rude and uninterested Anyvan staff at every point who couldn’t care less if you’ve had a bad experience with their organisation.

DO NOT USE THIS COMPANY – THEY ARE FRAUDULANT AND UNETHICAL.

Service cost: £600

Don’t use these unethical scammers. I booked a job between 9-4pm, received email day before with two hour slot for pickup (as advertised when booking), I needed to reschedule due to a family emergency- they took a further 50% to reschedule. However, no email received with the two hour slot the day before (as had been the previous case) apparently and I quote because the driver was ‘private’ and had ‘organically’ taken on the job on so could not confirm anything until day of delivery. Should have stuck to driver from gumtree - they outsource it out to whoever can take it on anyways. It was just an armchair and small coffee table. £45 down the drain.

Service cost: £45

Worst company I have ever encountered, ignorant driver, conflicting details as to what was and wasn't to be moved, a single hired hand that was complaining that there was a SINGLE bag in front of the the staircase that I was currently picking up, kissing his teeth and telling me im a joke while on the phone to his own company, he was a random old man that didn't even look like he could lift a matress, SCAMMERS.

Talking to the company, they said they couldn't refund me, even though the details were 2 completely different things from his tablet and my email, stating that it was first floor, his saying ground floor.

AVOID AT ALL COSTS.

Service cost: £100

I moved house and used this company to transfer my furniture and they damaged my tv. I have proof 2 days before the transportation that the tv did not have a single scratch on it. The tv box which I wrapped myself carefully because the tv is new and I have my two roommates as witnesses. Even though the company will not take responsibility for it.

The day of the transportation the van was overloaded, the driver had to take 3 orders on a very tight schedule, all our itmes on the delivery were different furniture that wasn't ours. so they had to take out the van. Which is unacceptable, because it means their furniture were on top of ours. If it was explained like this on the first place. I could have used my own car to put furniture on top of each other and transport them myself. But I paid for a securitied transportation so all my belongings were secured and undamaged. The drivers were in such a rush to catch up with the next delivery, which really did no help the situation.

First time a company does not take responsibilities for their own acts and mistakes.

Service cost: £185

Unacceptable service from this company.
Me and my mates were moving from London to Aldershot, so one of my room mates booked a man with a van through this company, so we didn't have to move them ourselves with our own cars, which it would lead us to stack our furniture on top of each other to fit them in.
Oh well, bad decision anyway as this company did the same or even worst.
They had our furniture on top of each other and to top it up they had 3 more deliveries in the van, which ended up out TV being broken even if we had it wrapped and packed in it original package.
We did send proof of the TV of a day before showing that it had no scratches and fully working but they still refuse to accept their responsibilities and apparently it was our fault because the TV was already packed up for the delivery, I didn't know we had to transport it unpacked ?!
I will never use them again and I will recommend to my friends to not do too!

Service cost: £185

I have used anyvan in the past and had no issues.

But my recent experience was horrible.

The driver was rude, selfish and arrogant. He only seemed to care to come earlier than the expected time slot to "finish up early".

Even after getting customer service to order driver to come back to the allocated time. He was still being very unreasonable. I do understand that a driver can only stay at the property at a certain time and also that there is an expected quantity mentioned.
But in all fairness he only used the extra box charge not to do the job. Than after adding the extra box, obviously not recieving any email. He just left.

What makes it worse is that customer service are not providing a refund all because of the extra item and claim of staying too late!! The driver just left anyway which made my plans hellbent. He seemed to want a reason not to complete a job.

He was in the wrong!!
This made things very stressful.

So I have wasted my money on rubbish service. Thanks (!).

Service cost: £44

SHOCKING EXPERIENCE. I hope people read this review before considering booking with this company. I very rarely write reviews and I feel like I am a reasonable person. I completely understand things can go wrong (delays etc) particularly in the removals business but what I find completely unacceptable is when a company makes absolutely no attempt to offer any alternative or compensation when a booking is cancelled towards the end of day as was the case.

I had booked Anyvan for a 10am-12pm arrival last Friday 15/11. We received a call from them shortly before 10 to say the team was running late “due to traffic”. I was a little disappointed as we were only told a few minutes before the beginning of the arrival window, but fine I thought. I was told 12-2 was now the new arrival window and as long as this was the case, we could still move before our buyers moved in at 5. At 1.30, I then called to double check that the team would arrive by 2. No answer for the direct number of the removals team. I then called Anyvan and was on hold for 10 minutes before giving up. So I called again “requesting a new quote” and surprise surprise, I got through much more quickly. They said they would call back to let me know. Just before 2, I was told that the team was further delayed and was now expected 4-5pm. The job that the team was on had overrun. In other words the first late running excuse of “Traffic” was completely untrue. I was then asked whether I would be ok to agree resubmit the job to “4-5pm” to see if anyone else was available. I asked what would happen if no one was available. They said they didn’t know but that the job allocation team would let me know. I asked them for a direct number for this team and was told there wasn’t one. With little alternative, I agreed. After waiting for 20 minutes with no call from Anyvan, I called up again. They said the job had still to be allocated and advised that the job should be cancelled. Understandably, I felt stressed, let down and asked about their compensation policy. I was told that there was no compensation in place.

With a property full of our belongings and the buyer moving in less than 2 hours, I was forced to hire out 2 vans and together with my 73 year old father in law, had to do a triple return journey between London and Cambridge in 2 hire vans, through driving rain, rush hour traffic and early evening darkness. We had to continually ask the buyer to delay moving in until late evening which thankfully they agreed to. By the time we finished moving everything, it was 11.15pm. My father in law and and I had both initially planned to drive back up to Yorkshire after the move but given the finish time, we then had to book a hotel for the evening. The total cost was far in excess of the initial budgeted removals cost - in addition to the incredible stress levels caused.

This company is obviously a large one with 22,000 drivers across Europe (I’m told). And I’m sure that a large % of jobs go through with minimal inconvenience. But for those booking with the company, you should be well aware that if something does go wrong, you’ll likely be completely on your own. I will tell everyone who asks about removal company recommendations to avoid using this company. I’m amazed (as are all our friends and family) that a company like this can operate with such a blatant disregard of customer service and with seemingly no consequences. Avoid like the plague.

Service cost: £350

AVOID at all costs.I had the worst, longest, and most stressful removal day of my life. I cannot believe these positive reviews are even genuine. This company is an absolute con.

- I paid extra for a specific time slot 2-4pm. They arrived at 5pm. Nothing offered as an apology.
- They refused to take some extra plants I had, the website says you can load extra stuff on the day paying extra. I was ready to pay for this and my help to load my stuff. They made me pay one of their friends £40 for a 5 min extra job on a separate van.. Ridiculous, there was plenty of room and time. We wasted time talking and walking around rather than getting my extra items. Absolute con.
- I had a massive parking space ready for them just opposite my flat. It wasn't big enough so they were sitting at the van smoking whilst I had to ask all my neighbours to move their cars just so that they could fit their gigantic van. All that space and I still wasn't able to use it. They claimed they didn't have time to load my extra plants.. it took the other people literally 5 min to lead my tiny plants.
- They couldn't take me with them in the van. Never had this in my whole life and I have moved more than 10 times in the last 8 years.
- The driver told me next time I move out to call him directly..
- I could carry on..

I wouldn't be happy if any of my friends or family booked their services, and I would never ever use them again. This has been a con where I've spent £100 plus £40 in cash to their group of friends for a removal that shouldn't have cost me more than £100, no way. I am speechless.

Service cost: £140

All anyvan cares about is taking your money, then they become extremely lackadaisical in sending you any information ( emails & test ) about your move. Imagine a collection I booked since Tuesday for today Thursday, and I’ve got no text or emails about the collection. This is so they can show up and find no one around, then they collect another 50% to reschedule. To avoid that, I called them myself to let them know I haven’t gotten a time slot or any information about my move. The customer service sounded surprised and said emails were sent, but I got nothing. This happened twice and I had to pay 50% to reschedule, they refused to accept they are at fault for not sending a text as they said they would. The customer service is so terrible, they kept arguing they sent a text, I asked to speak to a supervisor, they claimEd to book a call and I will get his call since last Sunday, this is Thursday and no one called! Liars and thieves! A move of £36 is now over £80. Just terrible! I will never used their terrible service anymore.

Service cost: £82