AnyVan

This company took my money, did not pick up the bike on correct day! 24 hrs later turned up in a battered old transit, had no straps, blankets or any experience handling motorcycles! Looked on companies house website and there 2.5 million pounds in the red! Contacted the CEO through Linkedin, poor excuses ,appalling customer service. The company is a complete disgrace. Do not use these cowboys. Please check these people out on companies house website. You have been warned.

Service cost: £121

We had an excellent experience getting our couch delivered from a shop. The delivery was scheduled for the snowy week at end of February and the staff and drivers did an excellent job keeping us informed and even managed to get the delivery a day early to beat the bad snow. The drivers were very nice and brought the couch around to the back door as it won't fit through the front. No issues at all. The couch, whixhnis a very light fabric, was in perfect condition on arrival. Will definitely use AnyVan again.

Service cost: £105

Booked van and man for a partial move, paid extra for a specific 4hr time slot. 2 days before the move, the company contacted me to ask whether the date I requested for the van was flexible which is strange but that was sorted. On the actual day, my driver didn't show up within the time slot I'd booked for. I was able to contact the driver who told me he had not been updated with my specific time slot, even though I paid extra. Luckily for me, I was next on the list. Contacted customer service regarding this and they refunded me the cost for the time slot. My items were delivered in time and all in one piece. Apart from having to wait longer for the driver to arrive, I have no complaints really.

Service cost: £74

Recently used Anyvan for our move from Ash, Surrey to Overstrand Norfolk. The on-line chat operators were very helpful and efficient. The two man team arrived at 7:50am, were loaded and left Ash by 9:0am. They arrived Overstrand unloaded, put everything in place for us including our washing machine and were on their way back to base by 1:15pm. They were friendly, efficient, polite, careful and professional, what more could you ask for? well done Anyvan team and a big thank you for helping to make our move a little less stressful.

Service cost: £1300

After much deliberation about how to describe the item to ensure they sent the right vehicle. I rang them had a chat on their website and double checked again then booked for a collection today and paid extra for a time slot between 12 and 6 p.m. The guy turned up to collect at 10 a.m and then decided that his van wasn't big enough for the item even though they knew all the sizes and it was listed on his collection sheet plus they had a description on the Ebay ad. Having phoned the boss Tony he apologised and said it was totally out of order and would make sure the collection took place this afternoon so in good faith I rang the seller apologised and sent through a BACS payment to him, Three hours later the boss rang me to tell me they are not collecting the item and have no other plans to do so and would issue me with a refund. Not one offer to help or compensate even though the seller waited in and wanted the item off site that day and the fact it was in Guildford and I live in Swindon and it measured 3mts x 2mts very difficult to get collected in that short notice. I have since had a good cry about it all but nobody at Anyvan cared about that and now have arranged for someone else to collect tomorrow at a great deal more expense. I just thank goodness that the seller was a very nice person when he understood how upset I was. Their customer service was terrible and they should have gone to another company to shift it and paid whatever the difference was as I wouldn't have know the difference and they wouldn't be getting this review now. My conclusion is if you book they might decide its to difficult and leave you high and dry at the very last minute just great !!

Service cost: £100

Good price and good service. The guys arrived on time, and did a dismantling job at no extra cost, they worked hard and fast. I have used AnyVan also with our business and were very pleased with them. Will definitely use them again. But what I didn't like is that you cannot change or edit the booking once its locked online. In this instance it is very rigid system. I prefer more flexible approach. And also changing times of pickup and delivery shouldn't be charged extra.

Service cost: £279

The actual removal of the furniture by the two men was good, however after booking my removal a week befor, I was supposed to get a phone call they day before the removal from the driver. This did not happen and I ended up phoning the customer services and they said there was a problem with a shortage of drivers and would it be possible to reschedule. I said no as I had taken the day off work. They did come back to me eventually that evening and say they had sorted it. On the day I received a text from the driver to say it would bertween 2.30 and 4.30 p.m. but the delivery came at 7.30 P.m. Altogether unsatisfactory communication!

Service cost: £75

Get the removalmen ombudsmen contact details as if you use these jokers you will need it. Held me to ransom over my item and demanded more money as apparently the van they send wasn't big enough for my item. Had stressed that it was a LARGE heavy fish tank multiple times and said it was 5x2x2ft for the tank alone. They turned up took 1 look at it and said it's not a fish tank it's a vivarium and then said they couldn't move it and to ring customer services and they will send a bigger van free of charge. They then jumped in van and went. Rung customer services said the driver had said the job was complete and they had to be paid. I asked for my money back and was told no so I had to either lose the £80 altogether or pay an extra £30. Like a fool I paid the extra but stressed the previous owner was only available that day. Quick as they could they took my money and said we will try get a driver for you but no guarantee. Thing is the driver I had and his wife told me they had already turned down other jobs before mine too while still getting paid for it.. turns out I measured my works van and the tank broken down and laid side by side would have fit in the van comfortably but seems Ian and Terri of Huddersfield pick the easy jobs and avoid ones that involve effort while still getting paid. The working space of the transit is 1700mm wide and the tank side by side would only be 1300mm and that's allowing space for protective packers. Any how back to it. So now I'm £110 down and it gets to 6pm which is when they stop and still no driver so had to hire a man and van and move it in a transit funnily enough.. although any vans members say it wouldn't.. So I rung and said you didn't deliver on what you agreed and then charged me extra for to which they said as I had it moved myself I then owed them more. Now Sunday and they have the cheek to have a driver call me and say I will get the item now. What part of its the only available day did they not understand.. as I say I urge anyone else with problems to get intouch with the ombudsmen and draw attention to how this company operates. It doesn't ask no particular dimensions but they use that to try say it's the customers fault even though you describe the item as large and heavy.. how they operate is disgusting although they are great till they have your money then hold you to ransom to pay more or lose everything.best bit is when the customer services say try what you want you won't get a refund and hang up on you. Totally abysmal company and as I say all other people ripped off with them please contact the ombudsmen as it's not fair practice what they are doing.

Service cost: £110