AnyVan

I found Anyvan using an online search trying to find van hire. I had never heard of them before, but I'm glad I've heard of them now. I had some issues with needing to be very specific about timing, so I chose to call and book by phone. The lady I spoke to was incredibly helpful and she booked the van for me. There did end up being a slight mixup on timings, so if anyone is in a similar situation, I would recommend contacting the driver/van owner directly just to check, but apart from that the service was great. A terrific service, that was also much cheaper than contacting man and van services directly, and I would definitely use it again.

Service cost: £89

I used AnyVan after being referred through a friend. All I had to do was enter my removal details and what I needed moving and within minutes I had 10 quotes from different companies to choose from. I ended up calling in about a company EasyMoves and spoke to an incredibly helpful gentleman in the AnyVan office who answered all of the questions I had about the website and the day itself. I ended up booking once he had confirmed with the driver directly that everything I had needed doing was in fact going to happen on the day. I paid the deposit and was instantly sent conformation details of my move and the driver (mobile number and email!). I paid for the rest of the job once it had been completed which I thought was a really good idea as it meant that the job was done effectively and properly (not that I had any doubts). I have seen a review about someone complaining about the deposit going straight to AnyVan, but I would much rather pay that and have a good service with recommended companies than traipse through the yellow pages to use someone I knew nothing about!
All in all a fantastic service and I would not hesitate to use again.

Service cost: £900

I don't know that I can even give this service one star, as this company have been unable to provide me with any kind of removal service.

The website very much gives the impression that this is a guaranteed service and that your driver will contact you 24 hours before the time slot. You pay an upfront cost. On the day my mattress was meant to get picked up I had to call in order to be informed that no driver had been allocated. This came at huge inconvenience to myself as I was then stuck with a £500 mattress + moving out of my house the next day,

As well as this, if you want to talk to someone on the phone it will take >30 minutes. If you do get through to someone they're frankly not very helpful with appalling customer relation skills.

I have complained directly to the company and yet to hear anything back.
**DO NOT USE THIS COMPANY**.

Service cost: £81

Had a job accepted to move a sofa. Paid just under £200. On the day before delivery was advised that no driver had yet been allocated but that one was being sought so didn't worry too much and took the following day off to wait in.

On the day itself the hours rolled by with no driver allocated whilst being assured they were "doing their best" to find someone. Needless to say this didn't materialise but they only admitted this far too late in the day to make alternative arrangements.

Had used before and found to be a good service but when things go wrong don't expect any customer service.

Service cost: £200

Having read positive reviews about AnyVan I decided to book and pay online for a removal service for my elderly Grandmother to save her any hassle. Unfortunately the company decided to charge her an extra £60 on the day for moving a chest of drawers instead of a wardrobe - despite there not being any problem with room in the van or lifting the furniture. This caused her distress and confusion, the team were unhelpful and did not offer any way of resolving my complaint. I'd be better off using a local no thrills cash in hand removals firm next time.

Service cost: £160

I would give zero stars if I could. After being messed around with drivers cancelling at the last minute, and arguing with the new driver via text over whether I really needed a VAN like I ordered, he showed up the next day with a HONDA CIVIC HATCHBACK, which is in no way a VAN. The call centre rep refused to send an actual VAN without charge and wanted me to pay again. He had no intention of assisting me. All he wanted was to rip me off again. He got very uncivil. After long discussion with the call centre, they told the driver to unload the vehicle and leave, and told me that they will not refund for that. The driver left and I had AN HOUR to find another mover. I called the company I previously used, and they provided a van, as I asked. Anyvan made my move super stressful, nightmarish and ripped me off for a service that was not provided.

Beware using their services.

Service cost: £51

I booked my house move and after having paid the "deposit" to book the driver - I was told he's not available after he admitted to just accepting a job for someone else on the date I requested. He then said I booked a different date (which I'm 100% sure I didn't) and he would put the job back on the site. I then called Anyvan and asked for the correct details as I requested initially. I did ask the driver and staff member if I would get the deposit back on my card fully refunded which they both said it would be no problem. In the end I had to book another moving company and now I'm not able to get my deposit refunded back to my card as promised! They offered me credit - which after my experience I would not want to use Anyvan in the future if they were the last moving company on earth and the cheek of them sending me and email to recommend them to friends and family and win a bottle of champagne! We should start an online campaign against this company and possibly programs like "Fake Britain or Panorama". I am looking into legal advice in my case.

Service cost: £194

The worst service. Moving home is a stressful situations and they made it more stressful. The agreed time for picking up was 10am and the driver turned up at 8am bearing in mind they charge if you delay the time. Upon arrival the driver complained throughout moving the items and asked me husband to do some work. The worst things is he took a picture of our cooker without our permission. why ?.
Once the items were uploaded to the van he requested extra £38 for the work and we told him we already paid the company £48. Once we got to the new flat the driver refused to offload until we pay the money and they we contacted any van which didn't help becuase they said the driver is self employed. We agreed to pay £20 extra and whilst I was making the payment via any van the driver was off loading. He asked whether we paid and as soon As he got a confirmation he DROVE OFF. He didn't take the stuff inside the building, let left and DROVE off. Ive complained to anyvan who said they will verify what happened. That was 2 wks ago and today they said that I wont even get £20 back. They were rude and they lie to get the money and leave you hanging.

PLEASE STAY AWAY FROM ANY VAN IF YOU WANT A DECENT SERVICE.

Service cost: £68

Have been a loyal customer for years and booked a job today for tomorrow. Tried to change some details and was told sorry can't change and then told that the driver is given x amount of work in London. They tell us when it will be collect now and not like before the courier arranges this.

Now I can cancel but loss my money I have paid, so left job as is let them waste their time collecting the item. The person wont be there I am checking, so tough luck. I wont be using them again and would not refer them to any one.

Service cost: £230

Definitely a service to AVOID! I've just spent half an hour on the phone getting nowhere with customer service. Ordered a van to transport some heavy boxes from our building to our client's offices. Driver failed to make the delivery on Friday, and failed to call us to notify us about it. Cue to Monday, where they invoice OUR CLIENT for the extra day's fees. I proceeded to call customer service to complain only to be told that it was our fault because the driver only managed to attempt a delivery after office hours and that he had indeed tried to call us to notify us (we were all in the office till late that night, and no call was made). I respect their loyalty to their drivers but to put it above customer satisfaction is an interesting choice for a business to make..

Service cost: £200

I tried to organise a move from a storage unit near Heathrow to a storage unit in south-east London. I booked and paid in advance. I contacted the company multiple times the day before to get the details of the driver to send through to the storage unit as I was concerned about the move going smoothly and knew that my goods would not be released without the driver details- this information was never sent, even though they assured me I would know by 10pm the night before. I also said I needed to know all of the details before 5pm on the day before in order to inform the office. I was concerned that not having this information would hold up the driver.
I messaged Anyvan at 7am on the morning of the move trying to get the driver details. I did not have any contact from them until 9.37am by which stage apparently the driver had already left. They sent an automated message to the office of the company who was organising my storage, saying they couldn't deliver (!? it was a pickup, not a delivery) and I had worried phone calls from the storage unit asking what was going on.
According to the company, it turns out that because they couldn't get access to my stuff within 15 minutes they abandoned the job and have taken the full amount of money I paid without actually doing anything other then waiting - and who knows if they waited the full 15 minutes? I am trying to find out from the storage unit near Heathrow whether they turned up at all. They expect me to book again and pay the full amount again. They insist that they called me but I have no messages from the driver and I still have no idea who the driver is. The 15 minute window is hidden in the terms and conditions and is not explicitly stated on their booking confirmations. I've now been advised that an hour waiting time is normal out at Heathrow storage. I stated several times to the company that I was worried about their driver being held up because of the storage unit not having the details in advance. At no point did their customer service team advise me about the 15 minute window or explain that if my belongings were not released within 15 minutes they would drive off and take all my money as if they had completed the job. They haven't offered me anything - I asked if I could just pay a penalty for the driver having to wait and rebook and they didn't give me the option. They simply took my money and didn't do the job.

Service cost: £215

The driver was a bit earlier, but then impatient about me not being ready, but that was ok. I was expecting friends to help me bring things to the ground floor, but they were late. The driver wasn't very understanding. I mentioned I just had foot surgery, but he didn't care. He didn't offer to help for a fee or something, or any other solution. I had to bring things downstairs on my own with my recovering foot. I find it outrageous when companies forget they are working for people, and they have to adapt to unforeseen circumstances. Shame of AnyVan for not offering good solutions. I used AnyVan before when drivers were more human, I'm not using this service ever again.

Service cost: £410

The driver was meant to do a ground floor to ground floor pick up and drop of a shoe rack. The delivery address was on the ground floor, but it involved just FIVE steps and there was a trolley provided and the driver refused to drop it off. Additionally, Anyvan said that the driver was waiting for 40 minutes but we only got a call 10 minutes before the driver left. The driver is now in possession of our shoe rack and Anyvan says it's going to cost us double the amount to have it delivered. This is the worst service ever. Please never ever use them. Any other man with van service on gumtree would be better.

Service cost: £32

AnyVan provided 5 quotes for a 1 bed flat move with in London. We chose Eco_Move from the quotes as they were the cheapest and had good reviews. We had to pay a £74 deposit to secure the booking, this was taken from the overall payment of £222.

Two guys arrived on time, really got stuck in with the heavy lifting and were friendly and professional. They looked after our mirrors and used blankets and bungee cords to secure delicate items. Completed the whole move, door to door in 2 hours. We paid the balance in cash to the drivers and received text confirmation of receipt later that day.

Service cost: £222

No complaints! Did what it said on the tin: 2 guys, nice, strong helpful and cheery removed items from store, secured them in the van and transported them across London on a Friday evening and then took one piece on to the repairer even though it was not on their worksheet (but had been prearranged with HQ) with no argument. Using them again in a week or so and hope I have a similar experience. Not cheapest quote I received but seemed to be a reputable and good sized company who had many satisfactory reviews. Don't book it until you know you want it and then you won't lose your deposit. Thats what a deposit is about - a guarantee for them.

Service cost: £150

Our van driver was absolutely amazing! When we had trouble arranging payment to the seller he had all sorts of solutions, and eventually just came to us first to get the money to pay for the sofa he was picking up for us! Then, incredibly, when the sofa wasn't fitting up the stairs to our third floor flat, instead of giving up, he found his tools, took it apart, and then put it back together for me when it was in place! I couldn't have been happier with his service. On top of everything, I was arranging all of this with him from overseas, via messaging. No problem! Thanks again AnyVan for your driver, and your customer service when I called for advice.

Service cost: £100