AnyVan

I moved my whole flat and booked it through Anyvan website. I called as I had a few questions which were explained clearly and the helpful lady booked it all in for me over the phone. Sebastian my allocated driver texted me as informed in the morning to confirm time of arrival. He arrived with a colleague and moved everything out in 25 minutes - they were amazing. Took really good care of my belongings, even laying out blankets on the floor of my lift so that my sofa didn't get dirty!

I was really happy with my experience and definitely recommend it to anyone wanting a nice and easy move!

Service cost: £150

Worst service I have ever received from a company. We were moving between properties. After the removal men had removed everything from the flat we were leaving, they then sat outside the property for 25 minutes smoking in the van so all our belongings stank. Then they disappeared for 3 hours, and were not contactable. After being on hold to AnyVan's customer service line without having spoken to anyone I had to tweet them to try and locate the drivers. When they did arrive at the new property (which was only a 50 minute drive away) they said that if we did not assist them with taking our furniture and belongings into our new property that they would have to leave with our belongings as they had no time to do the job. My partner helped them unload and carry items from the van and I stayed in the flat to put things in the right rooms. During this time one of the removal men made repeated threatening gestures towards me due to my 'laziness'. Then, one of the two removal men disappeared for a about 40 minutes. It turned out he had put the broken down kingsized bed frame, a dining table and the kingsized mattress in a FOUR PERSON LIFT which had unsurprisingly broken. We only live on the first floor so there are no reason to put a mattress in the lift. Then they presented me with a form to sign saying the job had been completed. When I refused to one of the removal men FORCED MY HAND to sign the paper. As it was reaching 6pm on a Saturday, when I finally managed to locate the correct company to deal with a emergency call out for the lift, they weren't able to come out until the following day, meaning we were left with no where to sleep in our new property. The next day when we finally got our bed, it was on the top floor of of the building, meaning we had to make multiple trips down five flights of stairs. Then as the removal men had taken the bed apart at the old property (without even asking) we had no way to even put the bedframe back together. I have spent weeks going round in circles with AnyVan trying to get a decent refund. However the removal men have told AnyVan that they were waiting for us for 45 minutes at the new property. However this was literally impossible as my partner had already reached the new property before they had even left the old property. AnyVan are refusing to offer more than a 25% refund as 'the job was completed' which frankly is just insulting, especially as I paid over £200 for this shambles of a removal. DO NOT USE THIS COMPANY EVER.

Service cost: £220

What an incredibly unpleasant experience. I took days off work due to expected delivery only to to have the transport not show. When I reached out, I was informed that the truck broke down and required repairs the week prior but no attempt was made to communicate the delay for delivery. Finally after two more weeks, I received an incomplete delivery. I reached out and was informed that the driver had left the items at the warehouse and my items would be delivered the next week. I requested information on the day and time of the delivery and after two weeks still no response via phone, email or text. I reached out to AnyVan and they provided zero assistance.

Service cost: £255

I booked a collection with a window between 8-10. At 8.15 the driver called and said he was in Peckham and couldn't collect until 11. Then he called again said he was in woolwich (which is further away) and would be in Wandsworth in 20 minutes. Impossible. I then tried calling any van. No one answers. Apparently you have to deal on line with live message. I wasn't in a wifi area. I tried sending a text message but this was rejected. When I booked, I was promised that payment wouldn't be taken until the job was done. It was never done as I cancelled on line as their driver couldn't get to us until 12, when there would be no one at the pickup. Guess what? They took £51. Daylight robbery. Never use this company. Totally unreasonable and one sided responses from them.

Service cost: £510

I used AnyVan to move house, they picked up my items at 10:30am but delivered them at 11:30pm. They lost four of my boxes in transit which resulted in a five day ordeal. It is not an A-to-B service, you share the van, the drivers are not employed by AnyVan.

It took two days for them to locate the boxes and two days to re-deliver, the police were even involved. Customer service hold times are lengthy, there is only one manager Mon-Fri and they are effectively powerless. They take no responsibility, ownership and have no ODR process. They are unwilling to enter into a dialogue for an acceptable resolution to my complaint.

My first time experience with AnyVan was awful, their customer service is shocking, I would stay clear of this company.

Service cost: £110

I am a student and needed to move some furniture into my new accommodation. I informed the guy I spoke to at AnyVan that I would be moving some items from my current address and some items from another address (namely the neighbour’s garage as some was being stored there). I paid £200 for this service. I then called the company back again a few days later to ask if they could give me a more precise window of time for pick up as I needed to vacate the property by a certain time. Another £30 for this.

Moving day came around and the driver turned up late in a bashed in van with so much other stuff in it that he couldn’t possibly have fitted all mine in it too. He claimed he hadn’t been told about the other addresses, ‘didn’t have time to drive around the vicinity picking other things up’ as he was already late, and if I had a problem with this I should ‘take it up with the boss’. Charming.

I called AnyVan who were completely unapologetic and said they would ‘investigate’ the matter and call back. They didn’t, so I called back and they didn’t pick up. I called from another telephone line and they mysteriously managed to answer my call. Again, no word of apology and instead the person on the other end of the phone tried to argue with me, saying that I hadn’t given them the other address. I pointed out I couldn’t possibly have known that I needed to give them the other address (which was literally 4 doors down the road anyway) unless they had asked me to. Which they had not.

She said she would call me back in a few hours and eventually called me back about 5/6 hours later making me the generous offer of a £30 refund. The driver then arrived at my new address late.

All in all, AnyVan cost me £200 (that I had spent hours earning and have no prospect of earning back in the near future due to being a student). They turned up late at both ends with only 1/4 of my furniture and tried to argue with me when I complained. I am now in my new property without any chairs and sleeping on the floor (as my bed is still in my neighbour’s garage), and having to find some money to somehow pay another company to complete the move.

Service cost: £230

The most unprofessional and hostile, unfriendly customer service. The representatives will confiscate your money at the simplest possible digital oversight, so you'll have to rebook and pay again! And that applies to an amount as small as £32. They refused to reschedule a delivery because it was booked on a specific day as the online form was confusing. After much pleading from the customer for a change of delivery date, the live chat messenger replied, "I WILL NOT SHOW YOU ANY GOOD WILL" unless you paid extra.

Service cost: £32

I received a text message (!) at 8pm the evening before I was due to move saying they could no longer move me the following morning. Am beyond shocked that a removal company would do this and not have a back up plan. Thank God I managed to find a different removal company last minute otherwise I would have been up [EDIT]! If I could say anything positive about the company it would only be about Brian in the customer service department who despite my venting at him remained calm the whole time and was genuinely sorry.

Service cost: £219

If there was 0-5 rating I’d still rate them minus 10 if I could.

We’ve booked a 4 bedroom house in advance and paid extras for premium service. What a joke.

Not only did they turn up hours late without any notice or courtesy call but they also had the wrong size van (!!) and unable to mov all at once promised to turn o first thing in the morning the very next day.
Need I say this never happened and after half a day chasing on the phone and demanding for our prepaid job to be finished they had the cheek to say Noone is turning up at all.
So our house is still only half moved although we’ve other things on schedule which we now had to postpone.
Utterly ridiculous, unprofessional to say the least.
Just a disgrace, not even remotely able to give any customer support.
We’ll most definitely demand a refund for their sh!t ‘premium’ service as well as compensation for all the expenses we’ve now incurred thanks to their delay and incompetence.
AVOID AVOID AVOID.

Service cost: £550

I don't know that I can even give this service one star, as this company have been unable to provide me with any kind of removal service.

The website very much gives the impression that this is a guaranteed service and that your driver will contact you 24 hours before the time slot. You pay an upfront cost. On the day my mattress was meant to get picked up I had to call in order to be informed that no driver had been allocated. This came at huge inconvenience to myself as I was then stuck with a £500 mattress + moving out of my house the next day,

As well as this, if you want to talk to someone on the phone it will take >30 minutes. If you do get through to someone they're frankly not very helpful with appalling customer relation skills.

I have complained directly to the company and yet to hear anything back.
**DO NOT USE THIS COMPANY**.

Service cost: £81

Had a job accepted to move a sofa. Paid just under £200. On the day before delivery was advised that no driver had yet been allocated but that one was being sought so didn't worry too much and took the following day off to wait in.

On the day itself the hours rolled by with no driver allocated whilst being assured they were "doing their best" to find someone. Needless to say this didn't materialise but they only admitted this far too late in the day to make alternative arrangements.

Had used before and found to be a good service but when things go wrong don't expect any customer service.

Service cost: £200

Having read positive reviews about AnyVan I decided to book and pay online for a removal service for my elderly Grandmother to save her any hassle. Unfortunately the company decided to charge her an extra £60 on the day for moving a chest of drawers instead of a wardrobe - despite there not being any problem with room in the van or lifting the furniture. This caused her distress and confusion, the team were unhelpful and did not offer any way of resolving my complaint. I'd be better off using a local no thrills cash in hand removals firm next time.

Service cost: £160

I would give zero stars if I could. After being messed around with drivers cancelling at the last minute, and arguing with the new driver via text over whether I really needed a VAN like I ordered, he showed up the next day with a HONDA CIVIC HATCHBACK, which is in no way a VAN. The call centre rep refused to send an actual VAN without charge and wanted me to pay again. He had no intention of assisting me. All he wanted was to rip me off again. He got very uncivil. After long discussion with the call centre, they told the driver to unload the vehicle and leave, and told me that they will not refund for that. The driver left and I had AN HOUR to find another mover. I called the company I previously used, and they provided a van, as I asked. Anyvan made my move super stressful, nightmarish and ripped me off for a service that was not provided.

Beware using their services.

Service cost: £51

I booked my house move and after having paid the "deposit" to book the driver - I was told he's not available after he admitted to just accepting a job for someone else on the date I requested. He then said I booked a different date (which I'm 100% sure I didn't) and he would put the job back on the site. I then called Anyvan and asked for the correct details as I requested initially. I did ask the driver and staff member if I would get the deposit back on my card fully refunded which they both said it would be no problem. In the end I had to book another moving company and now I'm not able to get my deposit refunded back to my card as promised! They offered me credit - which after my experience I would not want to use Anyvan in the future if they were the last moving company on earth and the cheek of them sending me and email to recommend them to friends and family and win a bottle of champagne! We should start an online campaign against this company and possibly programs like "Fake Britain or Panorama". I am looking into legal advice in my case.

Service cost: £194

The worst service. Moving home is a stressful situations and they made it more stressful. The agreed time for picking up was 10am and the driver turned up at 8am bearing in mind they charge if you delay the time. Upon arrival the driver complained throughout moving the items and asked me husband to do some work. The worst things is he took a picture of our cooker without our permission. why ?.
Once the items were uploaded to the van he requested extra £38 for the work and we told him we already paid the company £48. Once we got to the new flat the driver refused to offload until we pay the money and they we contacted any van which didn't help becuase they said the driver is self employed. We agreed to pay £20 extra and whilst I was making the payment via any van the driver was off loading. He asked whether we paid and as soon As he got a confirmation he DROVE OFF. He didn't take the stuff inside the building, let left and DROVE off. Ive complained to anyvan who said they will verify what happened. That was 2 wks ago and today they said that I wont even get £20 back. They were rude and they lie to get the money and leave you hanging.

PLEASE STAY AWAY FROM ANY VAN IF YOU WANT A DECENT SERVICE.

Service cost: £68

All we wanted was a sofa to be moved from one house to another, 10 minutes apart, in a time-slot we'd paid extra for.

Instead, my boyfriend and a friend have endured 4 hours in the cold, then with a sofa in a stairwell after the driver said he would be 20 minutes. The man never came and we had to pay an extra £50 for a private van. A 1 hour event has turned into a 4hour (and counting - he still isn't home) escapade.

The scenario of events is as follows:
1. Book anyvan service to arrive 7-8pm in 2 days. Easy.
2. Get a phone-call on-the-day stating the driver was in a traffic accident - they're looking to replace him. Receive voicemails later that the driver has been replaced. Informed that I should receive tracking information shortly.
3. Finished work, it's now 18:50 - I use the online chat to find out what's happening. I'm told the driver is due between 7-9pm. Not ideal - we had to cancel all plans. We'd paid extra for the 7-8 time-slot, and Boyfriend and Girl had rushed leaving work to be at the location by 7pm. I'm given the driver's contact details and I forward them to Boyfriend the Girl (who is selling her sofa to us).
4. Boyfriend is waiting/ wandering in the cold until about half 8. He phones the driver, who says he is 20 minutes away.
5. 9pm - the driver hasn't followed up on a phonecall to say where he is. I contact customer support. They say he's somewhere at the location, and I'm refunded the £18 I'd paid for not being informed of the the time-slot change. (+1 pt to the kind lady at customer support)
6. By this time, Boyfriend and Girl are making gains shunting a sofa in stairwell - 7 floors. They try to phone the driver - no answer. It's almost 10pm.
7. I try phoning customer support, but they're closed after 10pm. The driver is a ghost. It's down to us to miraculously find a van/ large taxi at 11pm on Friday night. The driver is probably partying.
8. 11pm, Boyfriend and Girl are incredibly lucky to find two polish men with a van who will deliver for 50 squids.
9. Almost 12, Boyfriend arrives home, wet from the rain and looking worse for wear. I'll be sending chocs to Girl as thanks.

Long story short: avoid anyvan. I'll be complaining to customer support for a refund and potentially escalating the service for distress caused to customers, and failure to deliver.

Service cost: £100

Delivery guys came late, picked up my stuff, and were then late by over a day. Wasted a whole day waiting at the drop-off point with many frantic phone calls, them hanging up and telling me to call the main company. Extremely unprofessional and completely remorseless. Ended up with a £10 compensation for the "change of time slot delivery" from the customer service person, though the ironic thing was that the delivery men didn't even make it for that rescheduled time.

Service cost: £75

The driver arrived on time, but that's about it. The van was already half full with goods and the driver had no idea about the amount of stuff which needed to be transported. He blamed the company for not providing enough space in the van.
Although there were two persons on the van, they forced me to load all the stuff with them.They also left 3 items because there was no more space left and when I complained the driver blatantly lied and said that not only all the stuff was taken but also some extra things were loaded. Such a ridiculous claim! The company sided with their clown employees. Many of the items were damaged during transit but the company refused to accept any responsibility whatsoever and only offer vain apologies once they've ruined everything.
BEWARE of this dishonest company. If you really want to try their cheap service then gather as much evidence as you can with pictures of before and after and do not sign the delivery fulfilment document unless you are 100% sure that everything is safe. You have to be like Sherlock Holmes to deal with this company.

Service cost: £200

I chose Anyvan as it had a professional looking website but I might as well have just chosen some random off Gumtree.
Phoned to ask exact time of pick up as I'd bought an item off ebay and seller needed to know. Was told by driver (very limited English) that van had broken down earlier and now running late. Gave me an approx pick up time outside the slot I had chosen. Told him it would be too late as seller wouldn't be there and told me he would ring back as on other job. Needless to say he couldn't get there in time, so had no delivery but still charged full price! Ebay seller refunded cost of the item but still £95 out of pocket.

Service cost: £95