AnyVan

Rhe worste experence , paid extra for sunday 5?days prior on the morning of collection hadn't scheduled job and when tired to call and organise can confirm time or day 6 year old birthday girl devasteted!
Telephone operators confirmed he would call at 6 if they couldn't do the job to organise refund never heard from them ruined my 6 year olds birthday , fuming hours on the phone for nothing. Awful stressful and made a very special day upsetting and disappointing.

Service cost: £120

Sadly as I am an "always look at the best of things" kinda girl I gave this company 2 shots.

around 6 months ago I purchased a bookshelf from ebay and booked any van to go and collect it as my car wasn't big enough. 1 inch of snow and bam the driver didn't show. He also didn't tell anyone he wouldn't be there and didn't cancel the job either. Eventually it was rectified by customer services however I had to argue with them to solve it.

The second time is now (well this week)
I sold my sofa on shpock and the lady used anyvan to collect it. I sat in for 8 hours waiting for them and they didn't cancel or show. she had to reshedule for 3 days later and even then it was an open ended 2 day appointment slot so no one knew when they would show up. Luckily they did and the lads were lovely.

However I bought a replacement sofa on ebay and also had it booked it with anyvan. driver called lastnight to tell me he'd be at the other person's property by 12. at 12:30 he texts me to say he's delayed by BY 6 WHOLE HOURS!! and it may be tomorrow and not today at all (neither me or the other party are available tomorrow hence it being booked for today)

So I call customer services to see if they can allocate another driver and what their protocol is to find out that this driver is the one that failed my first booking and that their time is an estimate (an estimate doesn't have a 6 hour time gap) when I informed them of this their customer services called me cheeky and started being rude and lippy with me. Then when I asked to speak to a manager or the complaints team I was told he is in the complaints team and I had to report my complaint to him.

So now here I am probably like lots of other people reading their god damn awful reviews wondering if my sofa will arrive this evening or if it won't. I really don't understand this company. People pay you to do a job and you can't even be bothered? I hope you sink!

Service cost: £100

Really disappointing experience.

I booked two men and a van to move eight heavy items of furniture to my new house. They turned up on time and the driver asked me if I wanted him to get out of the van and help load! I said that yes, I did, but he then did almost nothing during the move as my girlfriend and I helped the other man carry our very heavy furniture. His apologetic and clearly embarrassed colleague even carried a tumble dryer on his own at one point.

I paid extra for one item to go to the first floor, but I didn't feel able to help carry it upstairs (and the non-lifting AnyVan man clearly wasn't fit enough to do it) so my furniture remains downstairs.

After explaining the situation to customer support, and seeking a refund on the extra I paid for two men and first floor delivery, I was told that since they had turned up on time and my furniture was delivered then they can only offer a £40 goodwill gesture, which is well short of the cost of the services they failed to provide.

I have paid for a two-man service, only to have one of them stand by and watch as I carried my furniture myself!

I will not be using this company again.

Service cost: £196

I had a terrible experience with this company who not taking responsibility now.

My box with electronic gadgets has sent missing. It was loaded on to the Van along with other boxes.
But not delivered to the destination.

Raised complaint to the AnyVan who has taken their hands off saying there is no evidence and hence they can't help.

I have been left with no assistance now.

This is by far most terrible customer care and experience team I have ever spoken to. Would never choose this company in future.

Service cost: £260

I live in Swindon and hired Anyvan to pack and move my daughter from a bed sit (second floor) to 1 bed flat 1st floor, all of which was stated at time of booking - which was a very painful process as I the website is not easy to navigate and the option of picking the premium package. So I called Anyvan to rearrange this over the phone, they could not speak to me as I had put my daughters name on it and not mine - I got my daughter to call them (after her 12 hour shift) and tell them that it was ok to talk to me it took her 40 minutes to tell them this ending up with the answer of for me to call them and they will give a price to me (as I was paying). I did call back the next day and after over 90 minutes of cancelling the first job and redoing the 'Premium' package and ensuring that everything was carried over (of the things I wanted packing) . Fast forward to moving day received text saying between 3-5 pm. At 4.30 (dusk)Two men Turned up at the bedsit. No phone call prior to arriving. Parked in wrong place despite a text and phone call of where to park again the woman who I spoke with spoke minimal english and I could tell she did not understand what I was saying hence the text message . 2 men arrived on my doorstep and appeared to have bypassed the security door for me to buzz them in, no ID and not in 'anyvan' Tee shirt/overalls. They had paperwork and mentioned 'move' to new address and the luton van outside (the wrongside). No sign written van just a white dirty Luton van. They did not like the fact that they had to go up and down the stairs. they did not like that they had to walk to the car park which is no more than 50 steps away from the door of the block of flats. I have done this move my self (when she first moved in) on my own with out half the huffing and puffing and mutterings that was coming from them. They did not cover mattress TV sofa . They refused to take half the stuff as it was not on their list - it was just that I had put it in suit cases thinking it would be easier for them to transport to the van. The boxes provided were small (i was told at booking that they did not have any large boxes?) but about 15 of the 'medium' boxes are average and would be more than enough. The boxes would not even get a quilt in let alone a pillow so they didn't take any bedding any clothes as they aslo said this was not on the 'list'. I had to call on friends to come and help me take the remaining boxes (i only had a small car my daughter was ill and had no car). The luton van was not even half full they could have taken the 5 boxes and 3 suitcases and bedding easily. On delivering to the flat they were clearly wanting to finish - that in the end I told them to leave all the boxes at the bottom of the staircase - upon them leaving he was muttering something about giving them a 5 star review! Upon unpacking boxes it was clear that nothing was protected or wrapped, (i had emptied all cupboards and left everything on the side for them to pack and put in boxes) so all glasses were broken some of her crockery. The mattress was dirty where they clearly dragged it across the pavement. Marks on the headboard and the settee. All they actually did was dismantle/assemble the bed, drag it across the dirty path move and deliver sofa and nest of table (small) and two small ottoman/footstool, and 'pack' 15 boxes. All this took approximate 1 - 2 hours.

Service cost: £350

I was impressed by the professionalism of the company st all times.They were able to do exactly what I wanted at a very resaonable price.They could pick up the suit case the next day and deliver it to me the day after.They rang to discuss requirements with me and also contacted my friend at his home, the pick up point.A three hour collection time was arranged so no one had to wait around unduly.The csse was delivered to me in perfect condition before 10am the following day.I will certainly use this company again.

Service cost: £5300

Cowboys does not cover it. Two days before the removal was due I was rung and told I had to pay extra for the piano despite having booked it more than a week previously. On the day the furniture movers broke my wardrobe front in two and damaged it in several other places. AnyVan have refused to take any responsibility for this because the removers said they didn't do it. My Mum saw them do it. They crammed my furniture into a van already filled with other furniture - no wonder it was damaged. Then, despite having booked for a two hour window in which everything was to be moved the piano movers didn't turn up and I had to spend yet another day the next day waiting for them to come. No compensation other than a £10 credit has been offered to me for any of this. Awful service.

Service cost: £250

HIGHLY NOT RECOMMENDED - a very poor experience. I have booked a van for the 3rd June, specifically booked this slot 2 weeks ahead and paid for it. I have received a phone called from the driver the evening before the move 2nd June, confirming that he can not make it. I had to spend half an hour on the phone at work and then at home until I have got a reply confirming that the item will be collected on the 3rd June but after lunch between 14:00 and 16:00 and not early morning as agreed initially. We ended up waiting for the collection until 20:00 in the evening on the 3rd and it was delivered to the destination only after 23:00. Customer services are appalling nothing being put in writing confirming collection or delivery time. You have to contact the allocated driver yourself, even though you are paying for their services upfront.

Service cost: £5900

After being let down by another company, we were left with the estate agent hassling us for the keys but with no removal van we couldn’t get out at the correct time.

After being told for 5 hours that the van was on its way, we gave up.

We contacted AnyVan and explained. We had a van arrive from them within an hour or so and my stress was over.

Nice guys, polite and did a great service. AnyVan is now my preferred supplier!!

Thank you
Steve B.

Service cost: £240

Take care not to confuse their Advertising with their Small print1. They cancel uncomfortable feedback at their discretion2. They have no contractual responsibility between the customer and the Transport provider3. Accreditation of Transport Providers is lax I bet they ask for this feedback to be cancelled

Gnerally if all goes well then fine, though if not then their only responsibility is to make money for themselves. This is hypocritcal as they market themselves as a 'community' and one whre the ordinary rules of business and law are ignored. E bay for example leeaves real feedback, but not Anyvan.

Service cost: £16

This was weird. It was my first time using the site and will be the last one. You are better of looking for a local van person on Google. The deposit you pay is not a deposit, it is the commission Anyvan takes on the jobs. Good luck trying to get that money back.

I had created an ad and got a call back from Anyvan to make my ad more accurate. But what they did was close my ad and create a new one. It was fine except for the fact that they forgot to copy the stairs information from my ad and left it blank instead.

The driver was not impressed and asked for more money. Now Anyvan is not willing to recognise their mistake and give me some money back.

Reading from the other reviews, it is not an exception.

Hope it helps.

Service cost: £100

I would avoid Anyvan for larger moves unless you have a detailed inventory of everything you own. On the day the movers (Prime Removals) grumbled about anything not on the initial form. The form on Anyvan's website does not give the impression you should be listing everything, just giving a general idea. If they want a detailed inventory they should send someone out.

They sent a tiny truck out to do a 5 bed move. Either they're not very experienced or this is part of their business plan so they can jack up the cost on the day when you don't really have any choice. Perhaps they're better for small moves. In saying that the movers were friendly and everything went generally well once the 'new' pricing was established.

Service cost: £635

My first time with AnyVan was stress-free and worked out really well for me. I was moving a mattress and a fair few amount of large boxes + personal goods from apartment to a new home and I managed to receive a fair quote in under an hour. After that the driver of the van contacted me in good time and the move went smoothly on the day with no hassles or delays.

Overall very satisfied with the quick and simple approach to moving goods and would definitely use them again for 1 man location to location moves.

Service cost: £108

Needed to move a double bed from one location to another and looked in to hiring a van which was way too expensive for such a small job and would only take 30 minutes.
After searching the internet I came across the AnyVan site and entered my job details. Received loads of quotes and picked the cheapest which turned out perfectly.
The driver arrived on time and was both friendly and helpful. The job was completed in just over 30 minutes and left two very happy customers.
I would strongly recommend this site and will definitely be using them again. A very professional and helpful site. A great idea for moving anything for much less than hiring a van or using a courier.

Service cost: £36