AnyVan

I live in Swindon and hired Anyvan to pack and move my daughter from a bed sit (second floor) to 1 bed flat 1st floor, all of which was stated at time of booking - which was a very painful process as I the website is not easy to navigate and the option of picking the premium package. So I called Anyvan to rearrange this over the phone, they could not speak to me as I had put my daughters name on it and not mine - I got my daughter to call them (after her 12 hour shift) and tell them that it was ok to talk to me it took her 40 minutes to tell them this ending up with the answer of for me to call them and they will give a price to me (as I was paying). I did call back the next day and after over 90 minutes of cancelling the first job and redoing the 'Premium' package and ensuring that everything was carried over (of the things I wanted packing) . Fast forward to moving day received text saying between 3-5 pm. At 4.30 (dusk)Two men Turned up at the bedsit. No phone call prior to arriving. Parked in wrong place despite a text and phone call of where to park again the woman who I spoke with spoke minimal english and I could tell she did not understand what I was saying hence the text message . 2 men arrived on my doorstep and appeared to have bypassed the security door for me to buzz them in, no ID and not in 'anyvan' Tee shirt/overalls. They had paperwork and mentioned 'move' to new address and the luton van outside (the wrongside). No sign written van just a white dirty Luton van. They did not like the fact that they had to go up and down the stairs. they did not like that they had to walk to the car park which is no more than 50 steps away from the door of the block of flats. I have done this move my self (when she first moved in) on my own with out half the huffing and puffing and mutterings that was coming from them. They did not cover mattress TV sofa . They refused to take half the stuff as it was not on their list - it was just that I had put it in suit cases thinking it would be easier for them to transport to the van. The boxes provided were small (i was told at booking that they did not have any large boxes?) but about 15 of the 'medium' boxes are average and would be more than enough. The boxes would not even get a quilt in let alone a pillow so they didn't take any bedding any clothes as they aslo said this was not on the 'list'. I had to call on friends to come and help me take the remaining boxes (i only had a small car my daughter was ill and had no car). The luton van was not even half full they could have taken the 5 boxes and 3 suitcases and bedding easily. On delivering to the flat they were clearly wanting to finish - that in the end I told them to leave all the boxes at the bottom of the staircase - upon them leaving he was muttering something about giving them a 5 star review! Upon unpacking boxes it was clear that nothing was protected or wrapped, (i had emptied all cupboards and left everything on the side for them to pack and put in boxes) so all glasses were broken some of her crockery. The mattress was dirty where they clearly dragged it across the pavement. Marks on the headboard and the settee. All they actually did was dismantle/assemble the bed, drag it across the dirty path move and deliver sofa and nest of table (small) and two small ottoman/footstool, and 'pack' 15 boxes. All this took approximate 1 - 2 hours.

Service cost: £350

We used anyvan to move our large furniture 15 miles, the time agreed was 10am start but the guys arrived at 11.15, the excuse was the van was stopped for a VOS check . Looking over the van there is no way the van was checked as they had to put a block under the wheels to stop it rolling away.
The van was not large enough for the goods , the guys packed everything in far to tight with virtually no covers , this resulted in our solid mahogany dinning table being badly scratched and also our matching sideboard being damaged at the end, the guys dismantled the table but did not rebuild it at the new house , they hid the damage by turning the damaged face to the wall and placing furniture in front, they then asked me to sign that all was okay . When I contacted anyvan to complain I was told that the guys said they did not damage the furniture
And that they hadn’t been asked to rebuild the table and also that there was no room , the room is huge and was cleared prior to the guys arriving.
The guys put furniture in the way to hide the damaged table , the headboard for the bed was also broken , which they did own up too although they tried to glue the timber back together which resulted in glue over the doors on the bedroom sideboard,in my mind the guys were in to much of a hurry.
We are really disappointed with the service from anyvan , the van used is certainly not road worthy and the deceit and lies from the guys is diabolical,the biggest mistake we made was signing to say all was okay , so now we have no comeback.
The service is awful, I would not this company recommend to anyone .
Ps,
Our house is in Dumfries and our move was 15 miles away at Thornhill, the trust pilot did not have these areas for me to add the correct location .

Service cost: £465

First time using this company
Please please please be very careful when using this company it’s crap they let you book in a delivery collection the at the last minute cancel which has cost me time and money
Crap service throughout the can’t even tell me when my collection will be the customer service Team member was apologetic and offered me a refund because the cannot for fill there customer promis
they are quick in taking your money
I would give this company a massive bay pass.

Service cost: £100

They are not a removal service. Just a man with a van booking site. They have absolutely zero customer service. I’ve posted reviews on Facebook but they keep being deleted. People deserve to know what you are actually like.
So this is how you deal with negative posts? You just delete them? That just reinforces how bad a company you are! Don’t use these people!! They state they don’t charge hidden fees but they do and when your furniture is on the van so you have no option but to pay it! I was charged £48 before my furniture would be removed from the van if I wanted it delivered to their respective rooms. Otherwise it was the garage for everything. Their “On the day team” called me and tried to tell me I was moving to a flat because it looked like one on google maps! And this is why I had to pay more for delivery up stairs. Even though I booked online as a house. But what a ridiculous argument to have. And that was after I was told 12 hours before the driver arrived I would have to flat pack all my furniture for moving. This meant I could not cancel without paying the full amount because the free cancellation was 48hrs . I was held to ransom the entire time. Then later that evening I got a call from any van. The man on the phone said I understand you had issues today. I thought to myself maybe this will get resolved. But it turned out the payment didn’t go through and they needed my permission to try and take the £48 again.

Service cost: £294

Booked a van on the 19/05/2017 to pick up on 27/05/2017. I paid more to have a specific date booked for peace of mind. Booking was confirmed and payment made.
Received a text on 24/05/2017 to say that the move was being coordinated and that they would text again with driver's details.
By Friday the 26/05/2017 had not hear any more information, although the website says they will contact you at least 24 hours before pick up. Called twice and customer service explained that they were still trying to allocate a driver and promised me they would call me back by the end of the day.
By 5pm they hadn't called me. I called again and after 5 minutes on hold was told they still hadn't allocated a driver but would keep looking over the weekend. I had no faith they would deliver and cancelled the job for a full refund. I would have expected no less than my money back, which I received 2 working days later. All-in-all a pointless, time-wasting exercise.

Service cost: £147

NOT RECOMMENDED. I booked the removal firm through Anyvan. They outsource to 'reputable' removal firms who have, according to Anyvan's customer service team, passed stringent checks/criteria. I initially booked for a Sat 27th May when booking with Anyvan. I subsequently contacted the actual removal firm, assigned my move, GH Shipping I think they are called and asked if I could push out by a day. They agreed, asked that I be a little flexible on the time of arrival for the Sunday. I agreed. I was scouting supermarkets for boxes to pack on the Sat morning at 8am. I picked up a call from GH shipping asking if they could pick up on Sat instead, in just a couple of hours because they would be travelling from Manchester and will be in my area a day earlier than I'd asked. I assessed my sitch and, tbeing helpful agreed I would rush home and get everything in place for their eta of 12pm. They arrived after 2pm. They took my goods, myself & my Dad helped load, in good condition. They were due to arrive on Bank holiday Monday morning 29th, the other end of the country. In fact they arrived after 23:00hrs on the Tuesday. Stuff was missing. My brand new TV unit is scratched, noticeably. I have raised this with both GH Shipping & Anyvan, separately. Neither have responded to my complaint. Anyvan have had my complaint for a week, today, and promised several times to come back asap. One customer service rep said she had escalated it. I've still not heard back. I'm very disappointed with this service. I won't recommend either AnyVan or GH Shipping. I have moved several times in the past & was hoping this experience would be good, so that I would be encouraged to use for future moves. I appreciate they can't get it right every time so even though the price was good (too good to be true by the looks of it) my personal experience has been very disappointing with me having to spend money to replace goods & live with others in bad condition. I have never written a bad review but this experience made my move all the more stressful and very disappointing.

Service cost: £350

If a no-star rating was available, we would select it. We asked Anyvan for a 9 a.m. pick-up on Friday May 31st of a playhouse built here at home by my husband for our 3-year old grandson in Cambridge - it was a birthday present. One of our sons had come specially from Portsmouth to help my husband re-assemble the playhouse in Cambridge. On May 30th, my husband received a text giving him a pick-up slot of 8 a.m.-12 for the following day, but despite repeated phone calls on the morning of May 31st, there was no sign of the van. It finally arrived at 2 pm after calling at the wrong house - my husband had given the correct address several times over the phone. The van was covered in graffiti and the drivers were rude. They told my husband that they planned to do two other jobs on the way to Cambridge before the playhouse could be delivered. My husband insisted that they took the playhouse straight to Cambridge or he would not have time to re-assemble it that day. Reluctantly the drivers agreed, but on arrival, my husband and son found the playhouse parts had been slung on the ground in front of the garage and one of the legs was damaged. Anyvan has offered compensation of £30 only. Do not use this company!

Service cost: £133

Great idea if everything works out fine. The customer gets the lowest price & the transport provider gets the work. However if it goes wrong, do not expect to get any help from Anyvan. The best you will get is the return of your deposit paid to Anyvan. My provider collected my goods & their fee on 30th October & then never delivered. The provider (Stephen Charlesworth of Salford) failed to respond to phone calls, test messages & emails. Anyvan's best was to tell me to report it to the Police. When I questioned them about the provider's profile & their accreditation they told me that the provider writes their own profile, which they don't check & the only proof required by Anyvan was sight of my provider's driving license. I'm now in the process of pursuing this with the Police & my own insurer. Buyer beware.

Service cost: £791

I was impressed by the professionalism of the company st all times.They were able to do exactly what I wanted at a very resaonable price.They could pick up the suit case the next day and deliver it to me the day after.They rang to discuss requirements with me and also contacted my friend at his home, the pick up point.A three hour collection time was arranged so no one had to wait around unduly.The csse was delivered to me in perfect condition before 10am the following day.I will certainly use this company again.

Service cost: £5300

Cowboys does not cover it. Two days before the removal was due I was rung and told I had to pay extra for the piano despite having booked it more than a week previously. On the day the furniture movers broke my wardrobe front in two and damaged it in several other places. AnyVan have refused to take any responsibility for this because the removers said they didn't do it. My Mum saw them do it. They crammed my furniture into a van already filled with other furniture - no wonder it was damaged. Then, despite having booked for a two hour window in which everything was to be moved the piano movers didn't turn up and I had to spend yet another day the next day waiting for them to come. No compensation other than a £10 credit has been offered to me for any of this. Awful service.

Service cost: £250

HIGHLY NOT RECOMMENDED - a very poor experience. I have booked a van for the 3rd June, specifically booked this slot 2 weeks ahead and paid for it. I have received a phone called from the driver the evening before the move 2nd June, confirming that he can not make it. I had to spend half an hour on the phone at work and then at home until I have got a reply confirming that the item will be collected on the 3rd June but after lunch between 14:00 and 16:00 and not early morning as agreed initially. We ended up waiting for the collection until 20:00 in the evening on the 3rd and it was delivered to the destination only after 23:00. Customer services are appalling nothing being put in writing confirming collection or delivery time. You have to contact the allocated driver yourself, even though you are paying for their services upfront.

Service cost: £5900

After being let down by another company, we were left with the estate agent hassling us for the keys but with no removal van we couldn’t get out at the correct time.

After being told for 5 hours that the van was on its way, we gave up.

We contacted AnyVan and explained. We had a van arrive from them within an hour or so and my stress was over.

Nice guys, polite and did a great service. AnyVan is now my preferred supplier!!

Thank you
Steve B.

Service cost: £240

Facing a house move is daunting and AnyVan made the process a lot simpler and stress free. As i'd not done a house move in many many years and couldn't rely on my parents any more, it was good to know that AnyVan takes away some of the sting of having to wade through countless websites to find a good local removal company.

Via AnyVan, I managed to reach out to local removal business and make an informed decision quickly and easily, based on reviews on their website.

If you are moving home in your future, AnyVan is a great place to start your search.

Highly recommended

Paul.

Service cost: £320

Paid a deposit but cancelled an hour later. But they wouldn't refund my £90.00p. I checked to see whether the driver had lost any money but he assured me that he didn't. Very unfair way to trade, taking money while not earning it. Scammers!! Can anyone out there help me spend this £90.00P credit?? I wanted to transport my Citroen car that I bought at an auction. That was another mistake because you are not given the chance to test the car by driving it before. I am trying to use up the 380 word on this and it's not proving very easy. Agnes.

Service cost: £90

This company should be given a wide birth.
Needed a car moving on saturday so I booked in on tuesday. Was told that's not a problem.
They then rang me on the thursday to get some more details to give to the driver.
Now I looked at the conformation email and it said I should receive comms from the driver 36hours before the job so when friday came about 16:30 and I hadn't heard from them I decided to email. A phone call came later saying that they didn't have a driver and had to cancel tomorrows agreed move. Now im out of pocket as the engine will have to be stored at the garage until I can arrange something else with someone else as I can't stand dealing with liars.
tomorrows the only day I could do and at this time I cannot arrange anything else
as mentioned above if you really need something moving use someone else. Theres cheaper companies.
I should have realised they weren't honest when it says 'no hidden costs' slots that aren't all day are chargeable and they try sell you more insurance for extra coast.

Service cost: £115

I was satisfied on day of the removal up to the point when the removal men mentioned "wait time" between finishing the collection and delivery to the new address. It is impossible to know exactly when it will be able to pick keys to a new property and unfortunately there were delays in the chain for my move and I did not get the keys until late afternoon. FYI ANYVAN charge £48 per man per hour for wait time between collection and drop off - for me this meant an additional £264 charge which doubled the quote. Wait time was never mentioned at time of quote or by any of the staff I talked to. The Ts & Cs state they wish to be "transparent" but the clause I was directed to for this issue (2.5) is very vague so please be sure you ask about wait time and what it entails if you decide to use ANYVAN so that you don't book the collection too soon and can budget for that. FYI mine was a relatively small move and maisonette is not in the dropdown menu for "moving size" in this review sheet I moved from a 2 bed garden maisonette (no white goods, no wardrobes or bedsteads or chest of drawers or display cabinets) . ANYVAN should include wait time specifically in their T&Cs since waiting for keys to be available down the chain is usual practice and an "unknown" on moving dates. I challenge anyone to read the T&Cs and understand the potential charge for wait time and there is no charge rate given for "additional" costs either. It is not acceptable that clients are not made aware of additional charges - I was advised verbally on the day of removal only.
As I say the removal men did their job and I was happy in that respect. Just remember to ask about wait time when booking ANYVAN for a removal. The cost listed includes the £264 wait time.

Service cost: £563

Like everyone else , mover accepted the quote, then the day before we were moving called up and demanded more money or wouldn't do my house move, which was only the large items in the house, and worked out around 1 luton vans worth, which had only 6 miles to move.
When I refused to pay it, he accused me of shouting at him and saying he won't be spoken to like that! Never happened !
I then called any van who offered to re list it and get a new mover, and the same driver again accepts the quote !
By this point I am fuming I don't want this lunatic anywhere near my furniture , who would trust someone like that ? And want them to move them ? So I spent a further 2 weeks trying to get deposit back threatening them with trade and standards and rendered a Luton and moved ourselves !
Used the previous move and the previous movers demanded money in the day to, hense to say they never got it either ! Never again, absolute con men looking to rob innocent people them drivers, don't bother !

Service cost: £259