AnyVan

I wanted to bring a chair I had bought from some people in Chichester up to my home in Southern Scotland. Anyvan were advertising on the Gumtree page where I saw the ad for the chair, so I thought I would give them a go. They kept me informed throughout and didn't let me down. Chair arrived in perfect order. If I had driven the 750 or so miles to Chichester and back, it would have taken a good 14 hours, the petrol would have cost about £160 and I would probably have had to stay the night somewhere. So, although it looked expensive to begin with, it was actually good value.

Service cost: £161

I have dealt with some truly awful companies in my time but anyvan take it to a new level. I wanted a old sofa (it cost £35) moving a Quarter of a mile and they gave me a price of £68.the next day at 16:55 I received a message asking me to call them. They closed at 17:00. Eventually I had a txt conversation with a rep who told me there was a problem with my postcode, which I cleared up and that there would be a additional charge because there men would have to use a lift which meant additional work. My bill was now going to be £102. £34 pounds for pushing a button!the next day , the day of delivery(which I had been paid extra for) 5 minutes before the end off the 2hr time slot I received a message asking to call them. I did this to be told that there was a problem with my postcode! I tried to explain to the rep that I had sorted this out last night but anytime I tried to answer the reps statement , she kept shouting me down saying don't talk over me. I told her that if you tell me something as a customer I had the right of reply. Don't talk over me was the reply. Eventually she told me that she now could not give me a time before 4pm. I said then I want my extra payment for my time slot guarantee back but was told this was not possible as I was still guaranteed a delivery before 16:00! The rep also told me that they had tried to call me earlier to clear this up. However they had not as there was no missed call on my phone. It was an outright lies. Without doubt this company are the biggest bunch of charlatans with the most outrageous customer service. I am as yet still awaiting my sofa and the yet more extra costs I know are coming. I URGE ANYONE THINKING OF USING THIS BUNCH OF CON ARTISTS TO AVOID THEM AT ALL COSTS!! you will regret it, I promise.

Service cost: £104

My partner is moving 200 miles across the country to move in with me. We booked with anyvan 6 weeks before the moving date to make sure nothing would go wrong. The day before pick up and delivery they contacted us to say the couldn't do the job and would pick up a day late and deliver two days late. My partner feels like she was bullied into accepting this. I took two days off work to make sure I would be home when the van arrived and then to unpack some of the boxes the following day. I am self employed so lost ~£350-400. I checked the website and I could rebook on the original day but would have to pay an extra £200. Disgusting business practices, lied to both my partner and myself.

Service cost: £250

How long is your bargepole? I had an AnyVan driver who destroyed my property, the eBay item that was supposed to be delivered, threatened my husband and in the 48 hours following this clown coming to our house we had 2 attempted break ins and had to spend £550 having an alarm system installed. AnyVan customer service have been beyond useless. On the first phone call I was treated like a fantasist who had made the whole sorry tale up. When I uploaded photos of the damage and the CCJ we now have against the driver they were still useless. Best thing is they never verified the driver's home address, so we now have an unenforcable CCJ and I have had to shell out more cash appointing a tracing agent to find out where he lives. When I phoned them asking for the clown's date of birth to assist the tracing agent they refused to give it to me.

Service cost: £80

Do NOT use AnyVan for anything!
Basically, I paid for a premium same day delivery for my motorbike to be delivered from Rotherham to London. At 1pm I was promised the van would be with me within the hour, for the driver to then say he wouldn’t be there until 4, for a FLAT BACK to turn up at 4.30. Obviously I refused to put a 10k bike on this and ask for the ‘VAN’ I’d paid £380 for! The sprinter van then turned up at 7.25pm after promising to be back by 6pm and promised my buyer in London he would be there for 10.30. My buyer then stayed up until 3 in the morning to receive a shoddy txt from the driver saying that he wouldn’t make it until 8/9 in the morning as there was an accident on the M1 (a little research later, there was no accident!!) They eventually arrived with him at 12pm! During all of this I have dealt with your extremely RUDE & OBNOXIOUS ‘customer service’ guy, Mark, I use the term customer service lightly as he couldn’t be any further from being in the correct role! I have been hung up on and spoke down to on every occasion I have dealt with him, without so much as an apology! The whole process has been a joke! I wouldn’t touch this company again with a barge pole and I will go out of my way to bad mouth this company as much as possible!!

Service cost: £380

Booked 2 wardrobes to be picked up over 100miles away for Friday. To be delivered to us the same day or next day before 12. Driver turned up to pick up wardrobes and couldn't fit them in his van - even though we have specified exact dimensions.

The people the other end had waited in all day. We rang AnyVan to complain and they re-booked for the Saturday. I expressly asked that if they were to deliver to us the same day then it needed to be by 4PM at the latest as we have to go out after that. The job was booked and I was notified that it would be later in the evening for drop off. I asked the driver if he could deliver by 4PM and he told me it wasn't possible. Rang AnyVan again to complain - they promised to re-book and make sure the pick up slot was between 0800-1300 - which would mean the delivery would be with us before 4. Let the people know the other end that the driver would be there by 1300.

The next day (day of pick up and delivery) I was notified that the driver would not get to pick up until 1430 - 1500. I was furious! I rang customer service (again!) and they said there was nothing they could do - but to wait until the delivery had arrived for me to put a formal complaint in. The wardrobes finally arrived at 1915 - the drivers were really helpful, polite and lovely. I cannot fault them at all. We had to cancel our night out - not happy.

Rang this morning to complain and again - like other reviews - was not able to talk to a manager or anyone else. Again - all I got was a £17 refund for missing the delivery slot. No compensation offered. I was told that the case would be referred to the driver team - I said I had no issue with the drivers at all - it's the AnyVan customer service I have a huge issue with. They said there was nothing else they could do! Please do not use them . They have absolutely no regard for their customers or the service they receive.


We.

Service cost: £186

A one-star review is way too generous for this company. I could sit here all day writing about how Anyvan made our move so much more stressful (and expensive) than it should have been. Suffice to say steer clear of this shower at all costs. They purport to be a national removals company but actually farm out jobs to local two-bob companies, so you run the risk of ending up (like we did) with a pair of amateurs in a van that was way too small. They were surly, apparently unconcerned about the time factor involved (do they not know what "completion" means?), clueless about how to disassemble furniture (a "service" that we paid extra for) or load a van properly and they damaged some of our items through sheer carelessness. Use at your peril - they are truly awful.

Service cost: £1000

Facing a house move is daunting and AnyVan made the process a lot simpler and stress free. As i'd not done a house move in many many years and couldn't rely on my parents any more, it was good to know that AnyVan takes away some of the sting of having to wade through countless websites to find a good local removal company.

Via AnyVan, I managed to reach out to local removal business and make an informed decision quickly and easily, based on reviews on their website.

If you are moving home in your future, AnyVan is a great place to start your search.

Highly recommended

Paul.

Service cost: £320

Paid a deposit but cancelled an hour later. But they wouldn't refund my £90.00p. I checked to see whether the driver had lost any money but he assured me that he didn't. Very unfair way to trade, taking money while not earning it. Scammers!! Can anyone out there help me spend this £90.00P credit?? I wanted to transport my Citroen car that I bought at an auction. That was another mistake because you are not given the chance to test the car by driving it before. I am trying to use up the 380 word on this and it's not proving very easy. Agnes.

Service cost: £90

This company should be given a wide birth.
Needed a car moving on saturday so I booked in on tuesday. Was told that's not a problem.
They then rang me on the thursday to get some more details to give to the driver.
Now I looked at the conformation email and it said I should receive comms from the driver 36hours before the job so when friday came about 16:30 and I hadn't heard from them I decided to email. A phone call came later saying that they didn't have a driver and had to cancel tomorrows agreed move. Now im out of pocket as the engine will have to be stored at the garage until I can arrange something else with someone else as I can't stand dealing with liars.
tomorrows the only day I could do and at this time I cannot arrange anything else
as mentioned above if you really need something moving use someone else. Theres cheaper companies.
I should have realised they weren't honest when it says 'no hidden costs' slots that aren't all day are chargeable and they try sell you more insurance for extra coast.

Service cost: £115

I was satisfied on day of the removal up to the point when the removal men mentioned "wait time" between finishing the collection and delivery to the new address. It is impossible to know exactly when it will be able to pick keys to a new property and unfortunately there were delays in the chain for my move and I did not get the keys until late afternoon. FYI ANYVAN charge £48 per man per hour for wait time between collection and drop off - for me this meant an additional £264 charge which doubled the quote. Wait time was never mentioned at time of quote or by any of the staff I talked to. The Ts & Cs state they wish to be "transparent" but the clause I was directed to for this issue (2.5) is very vague so please be sure you ask about wait time and what it entails if you decide to use ANYVAN so that you don't book the collection too soon and can budget for that. FYI mine was a relatively small move and maisonette is not in the dropdown menu for "moving size" in this review sheet I moved from a 2 bed garden maisonette (no white goods, no wardrobes or bedsteads or chest of drawers or display cabinets) . ANYVAN should include wait time specifically in their T&Cs since waiting for keys to be available down the chain is usual practice and an "unknown" on moving dates. I challenge anyone to read the T&Cs and understand the potential charge for wait time and there is no charge rate given for "additional" costs either. It is not acceptable that clients are not made aware of additional charges - I was advised verbally on the day of removal only.
As I say the removal men did their job and I was happy in that respect. Just remember to ask about wait time when booking ANYVAN for a removal. The cost listed includes the £264 wait time.

Service cost: £563

Like everyone else , mover accepted the quote, then the day before we were moving called up and demanded more money or wouldn't do my house move, which was only the large items in the house, and worked out around 1 luton vans worth, which had only 6 miles to move.
When I refused to pay it, he accused me of shouting at him and saying he won't be spoken to like that! Never happened !
I then called any van who offered to re list it and get a new mover, and the same driver again accepts the quote !
By this point I am fuming I don't want this lunatic anywhere near my furniture , who would trust someone like that ? And want them to move them ? So I spent a further 2 weeks trying to get deposit back threatening them with trade and standards and rendered a Luton and moved ourselves !
Used the previous move and the previous movers demanded money in the day to, hense to say they never got it either ! Never again, absolute con men looking to rob innocent people them drivers, don't bother !

Service cost: £259

I have used Anyvan before which is why I came back as it has always been a useful and good service. For this job they got me five quotes to move two pieces of furniture which were all very competitive. There was a problem with the me accepting the quote I wanted and then I accepted another one by mistake. The lady on the end of the phone was very helpful and sorted everything out. The company that completed the work were very respectful and cared about the furniture being moved. There is a lot of history behind one of the pieces. I will certainly use this company again. IT cost me £59 in total not bad.

Service cost: £590

I used anyvan for a move travelling a fairly large distance (Edinburgh/Glasgow area to Yorkshire). The move went great and the removal company were very professional. I used a company that had over 700 reviews and anyvan are very good at getting you a quote at very little effort and no haggling required. It does have some downsides, there are some bad companies on the site so be careful and I believe anyvan can do a better job of removing these companies.I used anyvan twice, firstly the removal company didn't turn up & 2nd time the removal company were amazing.

I have however given 5 stars as anyvan deserve a high rating then they currently have; they can really get you a great deal due to their bidding program.

Service cost: £495

BEWARE of booking Anyvan for a long haul delivery.
My son was moving his things from Edinburgh to Cheshire. The initial driver failed to turn up and his phone was switched off. The 'so called replacement' driver promised to come the following day but kept changing his story of when he would arrive. He then turned abusive using language I cannot repeat here. Even if he had turned up he would not guarantee the day, YES DAY that my son's things would arrive in Cheshire!!
Anyvan's customer service was very apologetic but are at the mercy of the drivers who obviously call all the shots. They offered to refund the deposit but made no gesture for the inconvenience caused.
In the end my son and husband had to drive up ((9 hour round trip) to collect the stuff and there were all sorts of unwanted 'knock on' effects such as inconveniencing flatmates in Edinburgh and a new tenant moving in etc etc not to mention the stress and hassle caused.

Service cost: £200

I used anyvan in August when exchanging houses with my brother. We only used them for the larger/heavier items. My goods were loaded up no problem however my drivers couldn’t unload and had to wait as the drivers for the other property were late. Eventually my goods were moved in. When I arrived at the house I discovered part of the garden wall was knocked down, around half a dozen stones and 2 coping stones next to the entrance path. I contacted anyvan that evening and practically the first words out of the customer service persons mouth was that “insurance only covers the goods being moved”. So, anyvan drivers can trash your property but as long as the itemised goods being moved aren’t damaged, that’s acceptable? What terrible company policy. She asked me to send a photograph, which I did. After several e-mails from myself looking for updates, eventually I was told that as there were two lots of drivers, due to it being an exchange, they didn’t know which drivers were responsible so there was nothing they could do. The driver who moved my goods into the property said that he witnessed the other drivers causing the damage and thought they had informed my brother however they hadn’t. He told this to anyvan. This other driver ‘Piotr’ stated that he’s ‘unaware of any damage’. I’m quite sure he was aware as the broken coping stones had been picked up and put on the wall however the half dozen stones were still lying on the pavement. Please save yourself a headache and take your business to a company with ethics and adequate insurance.

Service cost: £110

Got properly screwed over by these guys. Booked a van about 1.5 weeks in advance and everything went according to plan, payed them without a hitch.
Then at about 6pm the day before the move got a phone call saying that they had to cancel my van as "they couldn't find anyone". Angry was an understatement. They cancelled on me the day before with no removal van in a flat the the lease ran out on the next day, with a delivery that was over 100 miles so nothing I could do myself, being a student without a car. I specifically told them I had no flexibility in my dates when booking, WHY ACCEPT if you can't do the job!!
Got a "sorry" over the phone. Got a full refund -pending at time of review - but still not happy at all.

Service cost: £206

Hired a van and man was all ok booked then when I phoned was told more money was needed, was told everything was ok again.

well after a bit of confusion when simon told me they couldn't take my items (we move (ANYTHING) ANYWHERE)

eventually after speaking to his supervisor and sales team they said yes they could take one of my items. so all booked again

On the day im prepared the other side is also prepared for collection half way through the day I get a call sorry we can't do it we don't have anyone. I said you can't just phone me on the day, her reply well what do you want me to do. I said to do your job and send me the van and man I booked and paid extra for for the specific date very unprofessional with me, evening comes I phoned back sorry we couldn't find anyone in your area I can refund you at this point ive waited all day and the other people who only had one day off.

so to be frank you don't move anything anywhere and if your not up to the job then don't mess the customer around just be honest.

If I was the boss of this company or owner I would be so annoyed id be re looking at whos running my business or not running it

I will never recommend you to anyone you totally messed me about and waisted all our time
In the end I hired a van myself job done.

Service cost: £110

I used AnyVan for a housemove since a real mover wanted £700 to move the contents of a two-bed flat down the street, which seemed excessive. The items for the move didn’t fit in the tiny van that arrived on the day, and the men returned the day after to finish the job, which was inconvenient for me. In addition, after moving in, I noticed that the doors of my wardrobe had been scraped. It wasn’t much, but I didn’t bother to claim this on the extra insurance cover I’d bought. Then, I did a load of laundry and my washing machine was leaking all over the kitchen. I had an engineer come and have a look at it, and he said it had been dribbled, and that this might have contributed to the leak (it was fine before the move). I called AnyVan and told them that I wanted to claim this on the insurance, and they told me that because more than 7 days had passed since thre move (I’m on day 10–which is an acceptable time, for me, to get installed and use the washing machine and wait for a convenient time to work from home to wait for the engineer to come) there’s nothing they can do. This is extremely frustrating, and buying a new washing machine (which the engineer told me would be best) will bump the AnyVan price up to the same price as a real removals service wanted to charge me for the move. Be wiser than me and go with a real removals service, and stay away from AnyVan. They’re not worth the money they’re charging, unless you’re happy to pay for an inferior service.

Service cost: £500

My item was bought and the seller organised collection with Anyvan. I was given a date and a time between 12am & 6pm. The details and emails were between my buyer and Anyvan. The driver rang in broken English to say when he would arrive. The driver missed our property and rang to say he couldn’t find us. He couldn’t understand my directions and I couldn’t understand him. I waited at the end of a farm track & he eventually came running on foot, with ‘papers’. There were three men in an ‘E’ reg van that I doubt was taxed or insured. When I was supervising, the third man was rifling through our skip, as we are moving! I would NEVER recommend them again. It’s not a company, it’s a rich kid sitting at home online and recruiting any old [EDIT].

Service cost: £118

I booked a pick up and delivery with AnyVan. Pick up had to be on a specific date by a certain time or storage fees would become payable by myself. I was told that this had been made clear on the order form.
The day before pick up I received a text message asking me to call AnyVan, which I duly did, only to be told that the driver who was meant to be doing my job had pulled out and that they were having to contact other possible drivers to see who could do the job.
The day of pick up I received another text message asking me to contact AnyVan, which I duly did. After a long wait to speak to someone I was asked if there was some flexibility with my job as they hadn't found anyone else who could do it, despite what it said on the job order form in the first place. I said there could be flexibility if AnyVan were prepared to pay the £25 per day storage fees which, of course, they weren't. I was also told that the transport company had tried to call me on several occasions to apologise but I can 100% assure everyone that not a single missed call has flagged up on my phone. Even the customer services person I spoke to said he was very embarrassed for the awful experience I had with AnyVan and that he wasn't surprised I was never going to use the company again.
Be warned: big on promises and small on delivery. Never mind the prices: are you going to get what you pay for in terms of service or the goods you want or are you going to be left high and dry like I have been?

Service cost: £291