AnyVan

I booked for 2 men and a van to move 2 3-seater reclining settees from my daughter's house to mine. They turned up and said they couldn't move them because we had not dismantled them before they arrived. Tried to ring AnyVan and no-one would answer. Talked to "Martin" on live chat and he said that I had not said they were reclining and that he could rebook but I would have to pay 50% for the aborted collection and then pay again for them to come again. I was not entitled to a refund and I got a phone call a short while later saying it was my fault for not stating they were recliners and that I should have paid more for dismantling. The woman said it was easy to do. So I said, why didn't they do it then? Because I did not pay extra for it! I was not given the option to pay extra for it. Will never use this company again. Wish I had read the reviews on this site before booking.

Service cost: £69

After leaving this review on their website for one of their drivers, I log on to find it's been removed, I wouldn't trust anything you see on here as they clearly doctor their reviews..
Oh and they even trying to get this review removed off trustpilot too!

Here was my review of one of their so-called "Anyvan Accredited Gold Movers":

Company quoted me for 600kg and half a van around a week and a half before I was due to move, I was told would be picking up between Wednesday and Friday, after several emails and trying to go over their heads contacting Anyvan for them to contact me with regards to an exact date and or time, I finally heard late Tuesday afternoon that it would be being picked up the next day! I literally had to rush to unpack my whole house within 1 day due to serious lack of notice! Fast forward to the day of collection, I a polish guy, I assume came, who didn't speak too much English with a girl. He looked at my stuff and kept saying it seems like 800kg. Despite paying greatly for this service, I had thought to speed things up by literally moving almost everything except for sofa and fridge, freezer and washing machine into the front room off the street. The girl did next to nothing, the guy kept having breaks every half hour, they would disappear into the van without a word, leaving me in limbo. As the half van started to fill up, I noticed he wasn't using the full size of the half of the van I had paid for height wise and I had to tell him and direct him how to stack the items up so they were efficient as possible. Eventually, the guy left, but this wasn't the worst part. The next day I received a call claiming that my load was "exactly 1200kg" or 1 full van load and they wanted to double the price I had paid, despite me carefully calculating the load I estimated I could have been 100-200kg out, not 600kg! They had me over a Barrell, after showing me some possible doctored video footage, who knows whether they had added additional weights on the truck hidden underneath? I had to pay the extra in cash to the driver so they could avoid VAT? The man I spoke to also had the cheek to tell me the driver had said I hadn't helped out much, despite me having already essentially done their job by moving everything already into the front room for easy access and helping with most of the stuff onto the van! On the day of my arriving in Spain, the driver came later than expected with everything seemingly intact apart from quite a few dirty marks on our bed mattress and headboards. We lived in a 2nd-floor apartment as I'd written on the quote, The man seemed to stay on the van and just move things around, doing nothing whilst he waited for us to bring stuff up, the girl lifted a few things to the apartment. I could tell they were both super unfit and really should be in a less active style job as at one point walking up the stairs with a washing machine the guy looked like he was going to have a heart attack! Overall I and my petite wife ended up doing most of the work, every time I came back down to the van to collect I would see them sitting or slouching looking very tired and disappearing, I assume for a cigarette. Overall I was very dissatisfied with the company, especially having seen one with such good reviews, maybe using a different driver, or just maybe a large tv delivered? I definitely wouldn't recommend this company at all, through every step of the process I find it's been very unprofessional and tbh they don't deserve to be rated by Anyvan. So if you want a van with hidden charges, lack of communication and very lazy drivers who barely help and look like they are going to keel over from exhaustion at any moment then maybe this is the company for you?

Service cost: £1800

Have used AnyVan twice now for quotes. In both cases, the jobs were moving several boxes between locations almost 175 miles apart. The quotes both came in below what it would cost me to hire a van and do the work myself. Although I am sure that AnyVan take a commission, I still ended up saving money, so cannot complain. On the one occasion I have needed to contact their customer service, I was answered promptly, and my problem resolved immediately. Will definitely be using AnyVan in future.

Service cost: £120

Had a man called Jon from trusted movers come and give me a quote for a move.it was aagreed that I would use his srmervice but I was told after that he may not be able too get all of my stuff on the lorry. Then when I got a new date a day address he became very hostile and demanded money even though I had signed nothing or looked at his terms and conditions. At one point he got his partner too call my housing. Each and demand money threatened me with legal action. I have been very upset over this and my trust in this company haso been reduced too nothing.. can't get hold of anyone too get my promised refund back . . Do yourself a favour and go elsewhere. Velda gooch.

Service cost: £420

I can not recommend this firm enough, from out initial contact to the last piece of furniture being moved in, everything was done very professionally, we booked on line and put down room by room what we required to be moved, a price was quoted (which was very reasonable), and a date arranged, they kept us informed on everything, they even emailed the drivers name and what time they would be arriving, On the day everything went smoothly, the guys who moved us were brilliant, and a credit to the firm, it took a lot of stress out of moving, if you are moving, not just house moving, anything that you need moving at a reasonable price, use these guys, you won’t be disappointed.

Service cost: £245

We used anyvan to move our large furniture 15 miles, the time agreed was 10am start but the guys arrived at 11.15, the excuse was the van was stopped for a VOS check . Looking over the van there is no way the van was checked as they had to put a block under the wheels to stop it rolling away.
The van was not large enough for the goods , the guys packed everything in far to tight with virtually no covers , this resulted in our solid mahogany dinning table being badly scratched and also our matching sideboard being damaged at the end, the guys dismantled the table but did not rebuild it at the new house , they hid the damage by turning the damaged face to the wall and placing furniture in front, they then asked me to sign that all was okay . When I contacted anyvan to complain I was told that the guys said they did not damage the furniture
And that they hadn’t been asked to rebuild the table and also that there was no room , the room is huge and was cleared prior to the guys arriving.
The guys put furniture in the way to hide the damaged table , the headboard for the bed was also broken , which they did own up too although they tried to glue the timber back together which resulted in glue over the doors on the bedroom sideboard,in my mind the guys were in to much of a hurry.
We are really disappointed with the service from anyvan , the van used is certainly not road worthy and the deceit and lies from the guys is diabolical,the biggest mistake we made was signing to say all was okay , so now we have no comeback.
The service is awful, I would not this company recommend to anyone .
Ps,
Our house is in Dumfries and our move was 15 miles away at Thornhill, the trust pilot did not have these areas for me to add the correct location .

Service cost: £465

First time using this company
Please please please be very careful when using this company it’s crap they let you book in a delivery collection the at the last minute cancel which has cost me time and money
Crap service throughout the can’t even tell me when my collection will be the customer service Team member was apologetic and offered me a refund because the cannot for fill there customer promis
they are quick in taking your money
I would give this company a massive bay pass.

Service cost: £100

They are not a removal service. Just a man with a van booking site. They have absolutely zero customer service. I’ve posted reviews on Facebook but they keep being deleted. People deserve to know what you are actually like.
So this is how you deal with negative posts? You just delete them? That just reinforces how bad a company you are! Don’t use these people!! They state they don’t charge hidden fees but they do and when your furniture is on the van so you have no option but to pay it! I was charged £48 before my furniture would be removed from the van if I wanted it delivered to their respective rooms. Otherwise it was the garage for everything. Their “On the day team” called me and tried to tell me I was moving to a flat because it looked like one on google maps! And this is why I had to pay more for delivery up stairs. Even though I booked online as a house. But what a ridiculous argument to have. And that was after I was told 12 hours before the driver arrived I would have to flat pack all my furniture for moving. This meant I could not cancel without paying the full amount because the free cancellation was 48hrs . I was held to ransom the entire time. Then later that evening I got a call from any van. The man on the phone said I understand you had issues today. I thought to myself maybe this will get resolved. But it turned out the payment didn’t go through and they needed my permission to try and take the £48 again.

Service cost: £294

Booked a van on the 19/05/2017 to pick up on 27/05/2017. I paid more to have a specific date booked for peace of mind. Booking was confirmed and payment made.
Received a text on 24/05/2017 to say that the move was being coordinated and that they would text again with driver's details.
By Friday the 26/05/2017 had not hear any more information, although the website says they will contact you at least 24 hours before pick up. Called twice and customer service explained that they were still trying to allocate a driver and promised me they would call me back by the end of the day.
By 5pm they hadn't called me. I called again and after 5 minutes on hold was told they still hadn't allocated a driver but would keep looking over the weekend. I had no faith they would deliver and cancelled the job for a full refund. I would have expected no less than my money back, which I received 2 working days later. All-in-all a pointless, time-wasting exercise.

Service cost: £147

NOT RECOMMENDED. I booked the removal firm through Anyvan. They outsource to 'reputable' removal firms who have, according to Anyvan's customer service team, passed stringent checks/criteria. I initially booked for a Sat 27th May when booking with Anyvan. I subsequently contacted the actual removal firm, assigned my move, GH Shipping I think they are called and asked if I could push out by a day. They agreed, asked that I be a little flexible on the time of arrival for the Sunday. I agreed. I was scouting supermarkets for boxes to pack on the Sat morning at 8am. I picked up a call from GH shipping asking if they could pick up on Sat instead, in just a couple of hours because they would be travelling from Manchester and will be in my area a day earlier than I'd asked. I assessed my sitch and, tbeing helpful agreed I would rush home and get everything in place for their eta of 12pm. They arrived after 2pm. They took my goods, myself & my Dad helped load, in good condition. They were due to arrive on Bank holiday Monday morning 29th, the other end of the country. In fact they arrived after 23:00hrs on the Tuesday. Stuff was missing. My brand new TV unit is scratched, noticeably. I have raised this with both GH Shipping & Anyvan, separately. Neither have responded to my complaint. Anyvan have had my complaint for a week, today, and promised several times to come back asap. One customer service rep said she had escalated it. I've still not heard back. I'm very disappointed with this service. I won't recommend either AnyVan or GH Shipping. I have moved several times in the past & was hoping this experience would be good, so that I would be encouraged to use for future moves. I appreciate they can't get it right every time so even though the price was good (too good to be true by the looks of it) my personal experience has been very disappointing with me having to spend money to replace goods & live with others in bad condition. I have never written a bad review but this experience made my move all the more stressful and very disappointing.

Service cost: £350

If a no-star rating was available, we would select it. We asked Anyvan for a 9 a.m. pick-up on Friday May 31st of a playhouse built here at home by my husband for our 3-year old grandson in Cambridge - it was a birthday present. One of our sons had come specially from Portsmouth to help my husband re-assemble the playhouse in Cambridge. On May 30th, my husband received a text giving him a pick-up slot of 8 a.m.-12 for the following day, but despite repeated phone calls on the morning of May 31st, there was no sign of the van. It finally arrived at 2 pm after calling at the wrong house - my husband had given the correct address several times over the phone. The van was covered in graffiti and the drivers were rude. They told my husband that they planned to do two other jobs on the way to Cambridge before the playhouse could be delivered. My husband insisted that they took the playhouse straight to Cambridge or he would not have time to re-assemble it that day. Reluctantly the drivers agreed, but on arrival, my husband and son found the playhouse parts had been slung on the ground in front of the garage and one of the legs was damaged. Anyvan has offered compensation of £30 only. Do not use this company!

Service cost: £133

Great idea if everything works out fine. The customer gets the lowest price & the transport provider gets the work. However if it goes wrong, do not expect to get any help from Anyvan. The best you will get is the return of your deposit paid to Anyvan. My provider collected my goods & their fee on 30th October & then never delivered. The provider (Stephen Charlesworth of Salford) failed to respond to phone calls, test messages & emails. Anyvan's best was to tell me to report it to the Police. When I questioned them about the provider's profile & their accreditation they told me that the provider writes their own profile, which they don't check & the only proof required by Anyvan was sight of my provider's driving license. I'm now in the process of pursuing this with the Police & my own insurer. Buyer beware.

Service cost: £791

I accepted a quote for a move from Moveover that was estimated to last 1h30. The job lasted in fact 3h and the mover asked us to pay him double the amount we were initially quoted. How was I supposed to know how long would the job last?
Anyvan refused to take our side, yet acknowledging that movers are not supposed to have hourly rates. The quotes you are given on this website cannot be trusted.
Worse, when I reported my experience in the mover's feedback, advising future customers to be careful about the hourly rate, my feedback got deleted. The feedback records of the movers therefore cannot be trusted either.
Needless to say that my next move won't be with Anyvan.

Service cost: £225

Very poor service
- First attempt: cancelled on the morning of delivery
- Second attempt (the following day): no show. No reply to email, impossible to get through on the customer services line. When I got through, the person claimed they had called, emailed and left voicemails (if one of these hadn't worked I could believe it, but all of them? They'd called and emailed the day before and subsequently with no issue..this is flat out not true). They again didn't have a driver. The person I spoke to became quite rude.

Service cost: £80

Booked the service a week ago for today. Been calling the driver for three days, someone who I honestly think was the driver took 2 of 6 calls saying driver was busy and will call me in a while. Never called me back. Tried to talk to someone from Anyvan Customer Support. Waiting at phone for between 15-20 min everytime and never took my call. Today's moving day and still haven't news from driver or anyone, just that they would appear in some point between 8am to 6pm! Just had to cancel it and find another way to do it and lost 100£.
Definitely not recommended at all.

Service cost: £100

I booked any van for a collection of an item I bought of ebay, the booking process was fine, but the service on the day was dreadful

i organised for collection of the item to be between the hours of 8AM-6PM, the driver assured me that he was collecting the item at 1:30, and he would be delivering to me for 16:00PM, so I organised to leave work early

i then called him and he told me that he would call me back, he didnt

i was informed that the item had not been collected, at 6:30pm, he collected the item at 7:00 and delivered to me at 9:30PM, which completely wrecked my plans for the evening

also I paid for two workmen knowing that im not strong enough to lift the item, and he came on his own, and I struggled to get the item into my house.

when speaking to Anyvan, wanting a refund, they decided to only refund me for the additional cost of a second workman

not a happy customer, ive been assured that the service is usually better, but I will not be using them again.

Service cost: £87

We hired a van just to collect a wardrobe in time, they said it will be fine, still the driver turned up an hour late so the seller was busy by then, after that we couldn't even call the driver, we couldn't track him he was basically gone with our 40 pounds we payed for this poor service and they still didn't refund our money or move their pinky. If I knew this is going to be so stressful and waste of time and money I would've just waited a few hours for a friend to collect what I wanted. Service is poor, talking to costumer service was also stressful and they are basically thieves.

Service cost: £400

I would not trust this lire idiot again. He won't answer phone text or email. He was late picking it up then tells you will deliver Sunday then Monday then no reply. I could not get hold of him again. Then we had to phone the police to get any joy but all he did was lie and being stupid on the phone and not answering it. Just laughing at us. Then he decides to get someone else to deliver it and we got the furniture on Thursday 12.30 am. We missed some items from the delivery. All in all this man does not deserve to call his self a driver. I have seen better, but never seen worse in my life. So all be warned. He's a useless driver.

Service cost: £125

I got a quote for picking up and delivering a welsh dresser from Totnes to Exeter on Saturday on the 30th April next day delivery.

Put the details in and got a quote, paid the deposit etc. But I could not accept the price, the website wasn't working properly and I only say the in progress of being allocated with a van.

The following morning I tried to get through on the phone, After 17 minutes I was still 4th in the queue. So I thought I would try the online chat, Pleasant enough but not able to anything, not even to look and see if I had been allocated a van/driver. She took my number and said I would receive a call within 30 mins. which came and went,50 mins later I went back to the online help chat.

So I asked her to cancel the request and refund my £25 deposit. Hey presto as soon as I said that the text came through saying I had one,

I have been told that I am unable to get my deposit back. even thought I have asked to cancel before the van was allocated.

Hopeless and frustrating experience, get more people on the phones, get the website working and do some training so at least the online chat girls can help.

Needless to say I shan't be using them again!

Service cost: £66

Collected my scooter from Cornwall and delivered to Manchester.
The scooter was immaculate and I was worried that it would get damaged as it was not packaged. I needn't have worried as the driver was very professional, knowledgeable and ensured my scooter was fixed diwn correctly and covered to avoid damage/ scratches.
It arrived in the same condition.
Excellent service that I would highly recommend. Would not hesitate to use this company again.
Also fantastic value. £98.00 from Cornwall to Manchester. Brilliant.

Service cost: £98