AnyVan

We contracted a transport between the UK and Spain through Anyvan. The transport company, with a long history on Anyvan, was only responsive up to the point of us making payment. It was complex to arrange pick-up, and nerve-wrecking to wait for a 4-times delayed delivery. A package was missing, and never brought back to us as promised. The transport provider broke all the promises made on Anyvan’s website. Anyvan quickly washed its hands off and offered no help, no refund, and took 0 responsibility on the matter. The transport company has vanished. We’ve lost way more than we hoped to save by using Anyvan. They seem to think that delivering 95% of your stuff by volume is fair enough. Stay away from this site. It’s a Russian roulette.

Service cost: £600

Last time anyvan movers can able to deliver 3.1 Cubic size goods to my property at first floor but this time I booked the household items from the same property with size of 2.1 cubic but this time they unable to pick and expected to customer to provide the parking entrance arch size to decide what kind of van for transport but as a customer I knew that my items occupies only 2.1 Cubic.
Even customer provides other option to park to Anyvan driver, but driver speaks so harass and threaten you for extra money
Even description of all household goods mentioned clearly on booking quotation, Anyvan driver mentioned like we got list as mattress and box. Very poor coordination between company and their van drivers..I never again use or suggest to anyone..very very poor service..

Service cost: £112

Worst decision made to hire anyvan for removal.
2 men came over for job and both of them were not wearing uniform of anyvan as pictures shown on the website.
It was clearly mentioned about wardrobe with dimensions that needs to be moved as well but one of the anyvan guys starting argueing that he wont take the wardrobe and wanted me to unassemble it.There was no mention of unassembling a wardrobe when booked over the phone otherwise I would have done it.That guys starting misbehaving and started asking for extra money to unassemble and move the wardrobe otherwise would leave it.I had to handover keys next days and arrange cleaners as well and due this is kind of statements I had to go through so much mental stress
Called anyvan customer centre who had no clue about all this and told me will sort it out but nothing happened and that removal guys kept misbehaving with us and kept asking for extra money to take wardrobe even though it was included in removal cost.
I had 2 sidetables filled with stuff which I wasn't told when booked to remove stuff from.The same removal guys started shouting that all furniture should be empty when they come in for removal and in a threatening way approched my wife who was carrying our 7 months old child and started shouting to empty stuff.This was beyond limits.He wasn't picking up the other boxes which were ready and was intentionally targeting us.
I spoke to customer care guy named andrew I think but nothing changed
Because of that guys behavious and shouting at my house my child got traumatized and I would would strongly recommend people who have kids not to allow anyvan people to enter their houses as they can be threat to your family.
PLEASE GUYS DONT USE THIS SERVICE EVER.I was victim this time and tomorrow it might be your wife or kids.

Service cost: £550

Recommended by the girls in the shop when I couldn't fit our purchase in my car, I registered with Anyvan as soon as I got home and by the following morning had quotes ranging from £345 to £68.
I chose the £68 and wondered what sort of service I would get.
Once Anyvan had taken £23, the service I received for £45 was fantastic.
Delays on the road put back the collection time several hours, but we still received our delivery on the same day as collection and despite his long day, the courier was polite, cheerful and to be thoroughly recommended as the face of Anyvan.

Service cost: £68

The delivery was done brilliantly. It has made the experience of doing moving house painless - and there aren't many organisations you can say that about! Drivers were friendly, well equipped and skilled. Every second of the move was done to perfection, even the packing and securing of my all my delicate items.

Staff at AnyVan are polite and help too!I am already recommending AnyVan to all my friends and family!Thanks guys and girls!

Bob.

Service cost: £250

This company is the worst!!
Its a system geared to take money under faulse pretences.

They take full payment on booking.. then take every oportunity to not do the job. Then wont give a refund. They stole £220 off of me never gave me the oportunity to confirm the collection day/date so I didn't know there was problem till the day. They then demanded another £155 to do the same job on another day..Rip off merchants. Shriply did the job no problem only took deposit after collection and the rest on delivery. Honest service.

Service cost: £220

Booked collection and delivery for a bookcase and was give 2 dates. Late in the day of the first date, having waited in all day, received a call informing me that my delivery would be cleared over night and would arrive the next day.

When I received no confirmation I contacted support, who informed me that, despite a guarantee to the contrary, my job had not cleared. 2 days off work wasted. I am self employed, so loss of wages.

My job was rescheduled for today with a pledge that it would be honoured.

Received no confirmation so contacted support who have just informed me that my delivery fell through?

3 days work now lost and no bookcase.

I am told I will receive a refund, having cancelled the booking.

Time will tell.

Service cost: £47

Booked for 2-4pm slot. Turned up finally at 6:40pm putting my property sale at risk and making me liable for legal fees for whole chain. Driver didn’t communicate he would be late until I rang him for an update. Took nearly 30mins to get through to the AnyVan office logistics team and they failed to help. Refunded only £12 for missing the slot and then pretended it was compensation on Trust Pilot (so that that can dupe others into using them). This was a refund for failing to provide the service I’d paid for - not compensation.

Service cost: £178

You could waste your whole day waiting for this firm to turn up - I think they are terrible at communication.
Pickup was supposed to be between 8 am and 6 pm with a call the day before to confirm details. They turned up at 9:45 pm and the first contact from the driver was at 6 pm. There was no call on the day before and the driver did not respond to calls, messages or texts. Anyvan customer service passed me from pillar to post when I phoned during the day and the Webchat agent was helpful but did not solve the situation. At 5:45 pm a customer service agent realised I had the wrong phone number for the driver and it later turned out that the driver did not have my contact details or the details for the person he was delivering to.
The delivery completed at 11:45 pm and then the poor driver had to get home after his very long day.
I won't ever use this firm again because they don't deliver what they promise.
The final insult was that they offered me £10 for my wasted time - I think that shows that they are not a great company to do business with.

Service cost: £104

Booked van and two men to move some large, heavy furniture. The turned up and complained they didn't have access to one of the cupboards, completely ignoring the fact that access was hampered by two of the items they were moving. We agreed that the cabinet had not been emptied, but even when it was they complained. Stood around for 45 mins, then contacted their office to complain that the job couldn't be done and left. They didn't even have the means to move some of the furniture. My husband bought a wheeled trolley thing which was really useful, not sure have these men would have moved any of our furniture without one. I would not recommend using this company, unhelpful and a total waste of £75.

Service cost: £75