American Knights Moving

I am surprised by the negative reviews here. Yelp had all positive reviews for 2016, so I took a chance. The quote was in line with other companies I spoke with and I liked they had their own trucks. My move date changed a couple of times during the scheduling process, and that didn't frazzle anyone at American Knights. The movers were very professional and courteous. The 2nd set of movers in NYC were the same. Nothing was broken and it was a very simple process. Do be very exact in what you are moving as you are charged by cubic foot. They can determine the general cubic feet of furniture, but I knew exactly how many boxes I had. It adds up quicker than you think.

Service cost: $1800

Absolutely terrible. The movers themselves were wonderful, super nice, and helpful. Customer service, not so much. I moved from Louisiana to Kansas and had originally booked other movers (not to be named), something didn't sit right, so I called the other moving company I was looking at, American Knight Moving. I talked it through with their relocation specialist and ultimately decided to go with American Knights, which now, I consider a mistake.

I needed my stuff picked up by the end of the year, as I was leaving Jan 1. They wanted a 2 day window, so I said either the 29th or 30th of December would be fine. I had packed everything, all they needed to do was load the truck. They decided they wanted to come on the 30th (Friday). The movers were supposed to be there at 10am and by 11am, I had heard nothing, so I decided the call the driver, he was in shock that the company hadn't called me to let me know that his truck had broken down. I ended up having to call the company to figure out what was going on. They were giving me NO updates. I completely understand that things happen, but not keeping the customer in mind and letting the customer know what's going on is not good service. I ended up having to take the initiative and call several people myself. After several voicemails, I finally got a hold of someone and they told me they were working on it. A few hours later, I still had heard nothing, so I called again and I hear someone in the background obviously really annoyed that I called yell "TELL HER WE’RE STILL WORKING ON IT!" The movers finally got there at 5:30PM and ended up charging me $150 more because they had to wrap a glass table top (I put that I had it in my inventory and I don't know why that wasn't included in my quote, but by that time I was just ready to get my stuff picked up.) They tried to charge me to wrap my TV, too, but I had shown them the company had waived that for me.

I wanted to get a window for delivery, so the following Monday I called and the Company told me that the truck was scheduled to leave sometime later that week and that my stuff would probably be there that weekend. I heard nothing all week and on Friday I called and someone else told me that no delivery date had been set. I realized that Kansas had had some bad weather, so maybe the weather was why they hadn’t left? I can’t honestly say why they didn’t leave because no one from the company let me know what was going on. At that point, I realized that every time I called, it seemed as if they whoever I talked to would say whatever they thought I wanted to hear to get me to shut up and get off the phone, so I switched to email (that way I had proof that what they were saying and what they were doing were two very different things).

On January 11th - 12 days after my stuff was picked up, I still had NO idea when my stuff was going to be delivered, so I emailed my relocation specialist and expressed my frustration with not being kept in the loop. Not having any of my stuff really is a big deal and I felt like I had a right to know where my stuff was and when I would get it back. Within 30 minutes, someone else-not the relo specialiast- emailed me back and told me how sorry she was for my experience and admitted that the company should have kept me in the loop, etc. She then told me that the driver was leaving that afternoon, and as soon as he left, she would send me an email with his name and contact information. My projected delivery was to take place on Friday. The next day -Thursday- (not to my surprise) I still hadn’t heard anything, so I sent another email asking for his contact information and asking if he had left yet. She said “not just yet. This afternoon.” So I questioned her and said I had thought that the driver was leaving the day before (because that’s what she said) and she quickly replied that she was trying to finish everything up and would let me know when he left. 7 hours go by and I still hadn’t heard anything. I needed to know if I still needed Friday off, etc., so I emailed her again and told her that I knew she said she was working on it, but that this was a prime example of why I was frustrated. I asked her again why she said the truck was leaving on Wednesday, and then Thursday late afternoon the truck still hadn’t left. I told her that I was just trying to understand why what I was being told wasn’t happening. I, then, asked for her supervisor’s information. I told her that I knew it wasn’t her that was causing a problem, but I really felt like it needed to be raised higher up. No response.

She started a new email chain to let me know that the driver had left and my projected delivery was now Sunday. Ultimately, the driver got here Saturday and, like I said at the very beginning, he was VERY nice and conscious of my property. He did end up charging me another $150 more for long distance carry (something that I still question), and when I called the company to get a second opinion, no answer (of course). I knew he was just the messenger, so I just paid the extra $150 figuring I could try to fight the extra money I was charged once I got my stuff off that truck. I had one item missing and two items broken, but overall, my stuff was here in one piece, it was just the fight to get it here that was the problem.

I really would not recommend using this company unless you like complete unresponsiveness and not knowing when you will get your stuff. If it was possible to give them less than 1 star, I would.

Service cost: $2200

American Knights Moving provided excellent and professional service. From the time I reached out to them, they could not have been more helpful. They responded immediately and set up a moving date. The employees who arrived promptly were extremely courteous. They handled the items to be moved with great care. They went above and beyond what I expected. We had wrapped a mattress for them to move. They took the time to cover it again to be sure it was protected. Every item was carefully moved. And the move was completed in record time. I would definitely use them again and would highly recommend them.

Move size: 3 Bedroom Home Service cost: $2300