American Knights Moving

Chelsie did a great job selling us on her company.  She promised careful packing, great follow-up communication and  NO extra fees on dellivery.    Of course, she couldn' be precise on moving dates as those have to be coordinated.  We understood that.  I contacted Chelsie May 16th and told her our family member was moving to the new apartment May 23rd.  That's when everything fell apart.  All communication with Teresa nd tne "manager" I dealt with were incredibly rude and unhelpful.  It was insisted that I fax a copy of my driver's license and credit card.  I objected as I have never had that requirement of me by any company in the past.  Finally got a virtual credit card and sent that, along with a fax of my driver's license with part of the ID info obscured.  That was approved.  Although I called a week before daughter moved into the new place, she did not receive the shipment until more than a week AFTER SHE MOVED, A PERIOD OF TWO WEEKS. .During that time, she slept on the floor in a sleeping bag and had only a card table and chair for furniture.  When she told Teresa that, she was laughed at.  We also had been told to have a cashier's check made out to American Knights for the balance, athough they apparently knew they would not be making the delivery.  They transferred the shipment to another company somewhere along the line.  Daughter had to run to the bank at the last minute and get a new cashier's chec k in the name of the actual delivery company.  Worse than that, American Knight's packiong materials had been removed and drawers bounced around in the truck unprotected.  An 2 month old, $800 dresser had been dropped and a carved foot broken.  A desk had a large chip out of a corner.  20% of the shipment did not even make the trip, including a comic book collection.  Insult to injury, te delivering driver needed a check for $75 because they had to carry items across an apartment parking lot.  American Knights had promised NO extra delivery charges.  We had never been told the shipment would be handed off to a different company.  The driver insiseted daughter seign the  bill of laden, noting the damage.  She was not immediately aware o the missing items. When she called Teresa, she was told they would "check the warehouses" for any of her missing boxes.  The number given for claimse is never answered.   Suggest choosing another company for any out-of-state moves.

Service cost: $1690

These people ruined or damaged every piece of furniture they touched and I have the pictures to prove it. They cost me hundreds of dollars to replace damaged furniture and refinishing costs are estimated to be in the thousands. They had the audacity to offer $300 on the insurance claim. They broke off a corner of a coffee table but did glue it back on. I would not even consider using them again and would recommend that they not be considered by anybody for any reason.

Service cost: $750

Dwayne told me that my move was close enough that they could do same day/next day delivery, because of my varied work schedule that was ideal for me. When the men came to pick my things my things up, they said that delivery would be 3-21 days, next day was not an option and shouldn't have been offered. However, after this "miscommunication", things went smoothly. My stuff was delivered five days later, but they worked around my work schedule and were very efficient with the unloading.

Service cost: $1350

I relocated from California to Texas (Houston).  The salesman was ok, he mostly worked with my Fiance.  The guys that picked up the funiture were prompt (although they came a day early and that was inconvient), they were professional, and they seemed to take care with my items.  I was not aware that once my items arrived to Houston, that they would be dropped in a warehouse, (new matresses were dirty and uncovered - I was praying not to have bedbugs), several items broken, they lost pieces to my very costly end tables, they were dirty, I could go on and on.  I got scratches on items, etc.  I did not get the extra insurance because my Fiance was very impressed with Dwayne the sales person, who promised him that he would make sure our experience was done in excellence.  I would only use them if I could get the same people who pick it up, to deliver, and not be dropped in a warehouse.  I was livid over my broken items.

Service cost: $1600

Exactly as all others review. They quote one rate then double it and then add more when they pick up.  They make promises and then never keep.  Since I still don't have my furniture I can't attest to the condition.  However, they said truck was loading.  When I followed up they told me truck was loading.  This went on for weeks.  Finally they said truck was loaded and would be here on a Friday or Saturday.  This never happened.  At this point I'm getting no service and considering legal action. My only suggestion is "do you homework".  "Look at their reviews"  and "then don't use them" My mistake for not researching.  .

Service cost: $2450

If you want to hear nice promises how American Knight Movers take care of your move call them. But if you really want to know what they are really good at read on. They will give you best quotes and promises to get business. Then they will break and damage all your furnitures and deliver them at their convinience. Their delivery department have the most rude talking people one can imagine. They will ask you to send your claims to one of their settlement agencey who work for them favourably to pay 15 bucks for damaging your top class dinner table and breaking your vanity mirror 5 bucks etc. Never recommend these guys for any moving jobs.

Service cost: $4000

I AM SO ANGRY!! Straight to the point my wife & I called this company to move us from pennsylvania to texas. Megan was the sales Rep she said it would cost $2200 DONT BE FOOLED by the competitive prices! The movers get to my house 2 hours late really unproffesional load my stuff & then explain its going to cost $3300 im pissed at this point  no way I can back out because my stuff is packed & im prepared for my flight the next day. So I called there manager & he was rude like it was my fault that they jack the price up.so he cut me a deal $3250 yea right! What a joke So I pay the price. 12 days later Time for me to recieve my shipment & they are late again! 4 hours. They start bringing my furniture in & almost every peice of furniture was SCRATCED,DAMAGED,BROKEN,STOLEN my heart sank! my office desk drawers cracked Office chair handle snapped off. Night stand & dressor legs snapped off missing 26 inch vizio telivision damaged picture tube on 50 inch tv scratched my piano looks terrible! Missing 2 boxes of my collectable shoes 8 pair to be exact ranging from $150-$360 per pair. ruffly $1000. cracked a collectable vintage gumball machine now worthless! I am so mad! They beat me out of my money broke & stole my things! Called American Knight & they were mono tone as if this is normal.they blew me off & expalain that a third party vendor handle all claims one I recive the paper work it explains that they refund & insure according to weight of goods. Basically you will get refunded pennies! Just like others I didn't read reviews before hire. PLEASE RUN!!

Service cost: $3250

Lies and misinformation from pickup to delivery.  Yes they were within their contractual time period but to tell me twice my things were loaded on a truck only to find out a couple days later that it was still in the NJ warehouse.  Why should a shipment take over 2 weeks to even leave the warehouse?  Their website says '2 days delivery anywhere in the US'.  That must mean 2 days to the warehouse where it will languish until they find someone going your way!  I understand that things happen but the bad customer service is unacceptable.

Service cost: $1513

Several items damaged, damage hidden intentionally until after movers left (delivery). Containers were broken into during transit, some items were missing. Most noteable were the attempted break-in of a storage bin containing empty prescription bottles (I use them to store springs and screws) and the bookshelf. The shelving unit was moved intact, delivered as a whole unit, and somewhere along the way the mover disassembled it *after* dropping it off in an attempt to obfuscate damage to the unit that occurred somewhere along the way. Now I'm left with several loose pieces of wood (split on the ends) and missing hardware. Some small items were taken from several containers in transit. They damaged a desk *they* custom-packed, furniture that they packed, an LCD monitor in its original packaging and an exercise bike they packed, among other things. I'm still compiling my complaint with the BBB and DoT against this company, as well as my insurance claim. .

Service cost: $2200