American Knights Moving

On Aug 3d, 2013, we hired a company called All Inclusive Moving based in Newark, NJ to move all our belongings from CT to TX. All Inclusive subcontracted the work to American Knights for the move. On Aug 9th, American Knights lost my entire shipment to a fire in Braxton County, WA. Supposedly the trailer caught fire (No other vehicle was involved in the incident). My moving company called me and told me that it was a total loss. The police in Braxton county said that 9 other families also had their belongings on the trailer. 
It's been 23 days since the incident and so far American Knights has not bothered to contact me about the incident, let alone apologize. In fact, when I called them, they asked me not to call them and talk to my moving company (All Inclusive) instead. My moving company says it's not their fault and the American Knigts are responsible. 
How can a trailer simply catch fire? Were they moving industrial chemicals with our residential shipment? Was the trailer jam packed with stuff from 9 families? We don't know. The driver made no effort to salvage any thing. We had fire safe boxes in our shipment with original documents. Maybe that would have survived. 
Our loss in the incident was about $30K. We didn't have full value coverage, so the movers insurance will only pay us about 60 cents a pound (or $4K), leaving us with a loss of $26K. In addition to all our furniture, clothes and original documents, we also lost pictures and vidoes of our weddings and of our kids. 
I'm writing this review under my real name and this is a real story.

Service cost: $3800

Do NOT hire this company!!  Ok, I was that person that read the reviews and thought to myself, "the only people that write in are the disgruntled few that have bad experiences and the exception, not the norm." I spoke with Dwayne on the phone and he convinced me that they cleaned up the company and that my experience would be different from those who authored the less than stellar reviews. I took the chance and went with American Knights for my move from Detroit, MI to Charlotte, NC.    I definitely learned the hard way to trust the complete strangers that take the time to write reviews and they are really just like me and you. Please take this review and trust it to be your warning.   Dwayne, the agent appointed to be my customer service rep, quoted me a price of $1262. We went through the inventory and attempted to list everything that I had to move. I voiced my concern about missing something and how that would effect the cost. He assured me that missing one or two things would not be a big deal, but missing several would increase the cost. Ok, I was fine with that.    On the day of the move, they went to my house. The movers were rude to my mother, asking for water, access to the house to charge their cell phones, and took FOREVER loading the truck. During the loading process, one of the drivers realized that an item that was in the truck already from their previous stop was broken. In an effort to hide the broken piece, he asked to place it in my mother's garbage.    As the movers added up additional items to be moved, my cost went from $1262 to $1500. Then they said they needed to charge me for more packing materials. Then more boxes. Then truck space. When I became very concerned, he said that the cost would not go over an additional $400! He came back an hour later and quoted me at $3100 but was going to "take care of me" and only charge me $2000! With no other choice, I agreed.    Two days later, I called to check on the status of my stuff. Spoke with Dwayne again who said he needed to transfer me to Rosa the transportation person to see where the truck was on the route. Rosa said she could not find my truck and would get back to me. Never heard back from her. I called her back a few hours later and she still couldn't find the truck and said she would call me. Never heard from her. I called the next day. Still nothing. So now my stuff is missing. This went on for 10 days until I got a call from the driver. He said he was not sure why Rosa couldn't find him and said that they would be at my apartment on the 13th day. 13 days! I started my new job with no furniture or clothes because they "could not get a truck to deliver my stuff".   Day 13: Movers arrive. As they go to reassemble my stuff, they realize my desk is broken and cannot be put back together. They also broke my night stand lamps and it wasn't until I went to go use it that I realized that my suitcase fill with random last minute stuff, was completely missing. Still have no idea where it is to this day.    The President of the company, Kobi called to apologize. He was full of excuses as to why they couldn't get it together. His response, "This isn't like a pizza delivery you know". he took $300 off my bill but now I have a broken desk, two broken lamps, and a missing suitcase full of stuff. This all realized after they collected payment. Oh, and don't forget the 5% credit card processing fee they tried to charge me!    Once they got their money, that was the last I heard from them. I had to contact an outside claims company to file my claim. Nothing guaranteed and it can take up to 12 weeks to process.    Bottom line..DONT DO IT!! Horrible company! .

Service cost: $1800

I had things damaged that belonged to my late husband and my late mother plus a few things that were collectable and sentimentable. I am through trying to deal with this company. To be offered what they did offer is an insult to me. I could not even get enough to even fix or replace items. Legs to a cherry end table still not found. There are quite a few things I have yet to find. I know they went on the truck, which was the largest they have and a partial load on another truck. But if you have glass shelves that are 1/4 inch thick and they wrap it in a moving blanket and the glass is broken then I don't think it matters who packed it. Throwing a box of statues that my late husband collected and the man missed the catch it doesn't matter who packed it, they were all broken. Table that should not have been damaged are broken not sure they could even be repaired, one was my late Mother's. This company does not stand behind their men who loads and unloads personal items for a move. I am through dealing with them and have started a campaign against them. Thanks for nothing, even though it cost me a mint to move.

Service cost: $20000

First of all I hired Major Van Lines and this is the company that came to our storage shed for pick up. I was told by MVL that they are the same company. If I had know that I would not have hired them because American Knights had AWFUL reviews. So from the get go I was deceived by Sarah at the company. I was told there would be professional packers to load our things out of our storage shed. That was such a lie. The driver showed up with 1 person to help and he had just answered a craigslist ad and told my husband he had never loaded a truck before!! I called and talked to the manager and that was a joke. Couldn't understand anything he said and I just got more lies. He promised he had more "professional " movers coming to help. 2 more guys showered up in sherwin williams shirts covered in paint to load our stuff. Needless to say it was the biggest joke and nothing like we were told. My husband had to watch every thing they did and he helped load hoping to help keep our things from getting damaged. I'm not exaggerating when I say it was the most pathetic thing I've ever seen. So unprofessional and NOT what I paid for. Every piece of our furniture had scratches and some are pretty bad just from the lack of knowing how to pack the proper way. My poor stainless steel trash can looked Like it had been thrown into traffic!! I just pray when I open all my boxes my things are ok because my stuff was put back in another storage so I won't know for awhile. The worst part was just being totally lied to and deceived by the company and after many calls to them they just stopped answering my calls because they know im very unhappy with them. I would NEVER recommend this company to anyone. Such a rip off and nothing professional about them.

Service cost: $4000

I won't say anything bad. I do have some recommendations. They do have a great price for the quote I received. Once the movers showed up they charged me more. Imagine trying to refuse with no option as you have a move out date. I was a hostage to the situation. During the quote I listed in detail all items. Drivers were late, did not have room on their truck and had to finish two days later. I wish I would have bought the upgraded insurance. Many things were lost and damaged. They did not pay out the $/lb in the contract claiming cosmetic damage is not covered. Imagine furniture that has gashes in it. Not covered at full rate due to it just being cosmetic. Also they admitted to losing items on the phone but did not pay for them since I did not personally state it on the delivery receipt. The driver would not wait for me to check every item. I received the service I paid for. I will spend more in the future.

Service cost: $6000

This company lost and damaged my personal moving items. I moved from Columbus, OH to Desoto, TX. When my goods were delivered, I noticed several large bins (8) missing with clothing for one adult and two children, kitchen and bathroom items, wash towels, comforters and sheets, and three boxes with three lamp shades. The movers brought a box from parts to a huge kitchen table, in which I had to inform them the items did not belong to me. That should have been a clue to me that I may have missing items. I also noticed damaged items: headboard mirror to my king size bed cracked, dining room table with several noticeable scratches (5) down the top of the table, and a crack in my large glass sofa table. I called the company and informed them of the above. I was informed that this company have warehouses filled with lost items, but I was not given the location of the warehouse. I was informed to file a claim. I filed a claim, downloaded pictures of damaged items and describe the items lost and damaged and sent to claims office. They received the claim on 8/4/16 and reviewed it on 8/9/16. In November after complaining to the company about such slow progress on my claim, they found and delivered five worn boxes mixed with clothes, pots and pans. I had to buy clothes for myself and three grandchildren. Some of the items did not belong to me! I told them that, and they did nothing. I was not all my items neither. December 1st they offered me $60.00 for my entire lost and damage property, and ordeal!. Be careful with this company, in fact, RUN.

Service cost: $4300