American Knights Moving

I needed to move from my apt up 2 floors and of course it was raining. American Knights Moving came to the rescue and moved my 3 bedroom apt in 5 hours. I would have never believed it could happen as smoothly as it did, until I saw these guys work! They moved my stuff with extreme care and nothing got wet or damaged. It rained at the start and they were unfazed. They kept an extremely positive attitude through the whole move. I cannot say enough good about these guys.

Move size: 3 Bedroom Home Service cost: $5366

I wish I could give this company Negative Stars. From start to finish this move has been rife with incompetence, lies, misdirection, passing of buck, phone calls not returned, not even being able to get through when calling (EVERYTHING goes to a voicemail system to include customer support), binding estimate not even close to actual costs (mine went from approx $17k to $27K).

At the time I contracted with IVL, I had extensive and explicit discussions with Justin in regards to my delivery date expectation. I was told they do not guarantee dates but give a 3 day window. The contracted conversation with their booking specialist was that they would pick up my stuff on 25/26 May in Virginia to be delivered in Texas within the agreed upon window of 17-19 June. (22-24 days should be plenty or so one would think)

However a few minutes after the booking conversation, I received the contract by email and saw the 21 day standard language. I called the booking specialist back and I was assured that as with all contracts this was standard language that was printed on all contracts to safeguard for extenuating circumstances such as natural disaster, truck break-down/accidents etc. but was told the 3 day window (17-19 June) superseded that and I could disregard or so I thought

IVL would then go on to apparently subcontract with American Knights Moving, which I was never advised they would do. Had I know that, I would have NEVER contracted IVL. I went with IVL because they were very highly rated. This must be another industry where you can buy your rating.

Due to the horrendous customer service and blatant lies being told to me at every step of the way, I can say I have spoken to almost every level of management within the company only to get the same terrible treatment and for them to hide behind their lies. Their customer service has been completely inept at their job.

On the day of pack-out American Knights ( which is an absolutely HORRIBLE company ) showed up and my "binding estimate" increased by more than $10k and was told take it or leave it. They know you wont leave it because it most likely too late for you to re-contract with another carrier. So you're stuck and they know - scam artists). I was informed that they (American Knights) does not guarantee delivery dates and the dates I requested for delivery is what they refer to as "first date of availability". At NO TIME prior to 3/4 of my shipment already being loaded on their truck did they communicate that. The driver goes on to state that the "standard language" of 21 days from "1st date of availability" is what they WILL use and that nothing in the contact negotiation discussions will be honored and they WILL tell you to take it up with IVL. Which I did, only to be told they will "make every effort to deliver on your 1st date of availability. There is very little IVL will/can do and you will not be at the complete mercy of American Knights Van lines. [Just for clarity, for example, you ask for your stuff to be delivered 15 June, they can choose whenever the hell they want to deliver it between 15 June and 6 July. They hide behind this crap and must be the only industry that you pays tens of thousands of dollars to and they can do whatever the hell they want and show up whenever the hell they want.]

Then when you call (because they never call you), they will tell you, we will be there tomorrow between 10 and 11. Then 11 comes and goes, you call back only to be told, "oh the driver got mixed up, he wont be there until tomorrow". and so on and so on.

I cannot describe to you just what a nightmare this entire process has been. Do yourself a favor and DO NOT contract with IVL or America Knights.

Move size: 4+ Bedroom Home Service cost: $27000

Where to start…. Have them a complete inventory list, from myself and my husband, just to confirm we weren’t missing anything. We’re told the cost was around $4000, ok that’s fair, we were packing a 3br/3ba house. On moving day, they show up in a truck that was too small. They said they could go get a larger truck but it would cost more. When inventorying our things, my husband and I both told them 40-50 boxes. Apparently that box estimate was for 40-50 medium boxes. At no time were we told about box sizes. So because we had larger boxes and more stuff than we told them (we did not) we basically were railroaded into paying another $2000. We were also never told that it would be 5-10 business days before we got our delivery. The actual movers that did the move were very nice and polite. As of today, we’ve received one phone call back after our many attempts to call about a delivery date. And the one person we have talked to was rude and unprofessional. So we are on business day 12. No furniture, no idea when we will get our things. And no calls or updates. I’m fearful of the state of things when I do actually get my things. This is the most unprofessional, unorganized, piece of sh*t “business” I have ever dealt with and would recommend to anyone looking to use them that they would be better off renting a covered wagon and horses and Oregon Trailing it across the country!

Move size: 3 Bedroom Home Service cost: $6000

This is not our first cross-country move, so I tried to go with a reputable mover to avoid the poor experiences we have had in the past. Paid twice as much as our last move, from the same destination. We contracted with International Van Lines (IVL) because they are supposedly the best. I wouldn't know as all they did was refer us off to American Knights.

The issues started when they showed up with a truck barely large enough for our accurately inventoried items. The movers themselves spoke little English which when trying to explain what/how to pack things, is not so ideal. They packed things we asked to discard and vice versa. Took SO long compared to other movers we have used, but I thought it was because they were packing well. Wrong.

Just received our shipment and the boxes look like they were rode over by the truck. Most of our glassware is shattered along with several small kitchen appliances and an antique desk - in pieces. Their liability unless you purchase the EXORBITANT insurance is LAUGHABLE. Almost as much as the move itself. We aren't done unpacking yet and I dread what else they destroyed, clearly no care taken whatsoever. English once again a problem at drop off when trying to explain where to put things.

The only reason this gets 2 stars is I do not blame the guys who did the drop off and one person I dealt with was at least responsive, which is more than I can say for IVL which will be getting a separate poor review.

The moral of my story is, when looking for movers, just go with the cheapest as honestly they are ALL TERRIBLE. They do not care and operate under a whole different standard of basic customer service, timelines and liability.

Move size: 2 Bedroom Home Service cost: $8000

Administration was really cordial, expert, and speedy. They gave several heads ups through the telephone to tell us their accurate appearance time. At the point when they got to the loft we were moving out of, they had three people with them, rather than the two we had recruited, in light of the fact that the move they were coming from had employed three. Rather than simply having the additional individual stick around, each of the three of the folks cooperated to finish the move in record time for no additional charge. Our entire loft was stacked into their truck inside a half hour without any problem. It was really astounding to watch.

Move size: 4 Bedroom Home Service cost: $7750

I made a list of each box's contents as well as my personal possessions. When friends told me that items may be misplaced while traveling long distances, I was concerned. But I didn't have to worry but everything was in great shape when it came. It was especially reassuring because the movers had properly labelled each item. Every single person I met was courteous, professional, and accommodating. Following an accident involving one of their drivers, my transfer was postponed, but the firm generously accommodated me.

Move size: 3 Bedroom Home Service cost: $6480

They will not meet their contractual obligations and then their customer service representatives will lie to you. It has been 6 weeks since I moved and my items have still not arrived. For the last month I have called them for updates. First they said 14 days, then they guaranteed 21 days. After 21 days my items were not even loaded on to a moving truck. They say they will call with updates but I have had to call them multiple times a day for a month to get any information and most of the time their answer was "I don't know." Personally, if I am going to trust a company with everything I own I expect at least a minimal amount of competence and transparency. I sit here on business day 27 wondering if my items are actually on the way to if I am still being lied to by their customer service department. They have missed 3 arrival dates now that customer service has guaranteed over the phone. Save your money and your sanity and hire anyone else for your move.

Move size: 2 Bedroom Home Service cost: $5500