American Knights Moving

This is about an American Knights move from Austin to Chicago in August 2018. I’ve held off on writing a review because the memory is painful. American Knights was negligent in the move:
They sent my queen mattress to the wrong city (!), broke other furniture, and tried to extort a $200 “long carry” fee when they brought the wrong truck in Chicago.

I do give credit to the dispatch team for being communicative and sympathetic. However the move was terrible: American Knights showed up late in Austin, causing trouble with the building elevator reservation. They were scheduled to pick up my mattress in Houston that day but rescheduled – and missed the new window. In Chicago, the truck they brought was too big (despite a $395 “delivery shuttle” fee to cover exactly this), and the delivery team tried to extort a $200 additional “long carry” fee.

My queen mattress was not on the truck. American Knights tracked it down a week later, on a truck to NYC. It arrived six weeks late; I had to buy another mattress in the meantime. My heavy, Italian wood dining room table was destroyed – looked like someone dragged it a long way over course concrete.

Don’t hire American Knights. And if you do, don’t expect them to do the job effectively or on time.

Move size: 1 Bedroom Home Service cost: $3000

Last year, everything we owned along with 2 other families was lost. This company lied and was incompetent. Our moving truck caught on fire. This was last May and today we are still unable to reach the person in their company who's job is to help. Misty.
Chose another company, because if anything goes wrong you will regret it.
My family has suffered so much from this loss and is angered by the way it was handled.
AVOID AT ALL COST
wish I could give 0 starts.

Move size: 4+ Bedroom Home Service cost: $7000

I have been made promises from the beginning by Angela and now by Lilly.  When the movers came out for the first packing they were late and then they did not take everything.  My sister called the dispatcher and they told her to put it in a closet and they will pick it up on the final packing.  When I scheduled the 2nd packing (1 day before I was leaving for Algeria) they came out at 6:00 and told us it was too late, I had too much to pack.  I told the packers that they took the inventory, my house should be no surprise as far as the content.  I fed them dinner and they came back the next day to pack.  I had to prevail upon a friend to stay and supervise to make sure EVERYTHING was loaded on the truck as I was on my way to Algeria.  I was instructed by Angela to let her know when I wanted the furniture delivered.  No one said I have a minimum of 25 days after notification to get my furniture.  I was told to read what I signed.  I was told on Thursday that my furniture would be delivered on Monday or Tuesday.  Then I was told there was a truck problem.  I asked for an update, then finally called and was told the truck was fixed that my furniture would be delivered on Thursday – I asked for this in writing.  So Far I have received nothing.  Oh yes, I have now paid you in full and I have no furniture and no guarantee I am going to get my furniture. .

Service cost: $6000

Short Review:DO NOT DO BUSINES WITH AMERICAN KNIGHT…
People I interacted with: Theresa (Sales), Jesus (Operator), Max (dispatch)
 
Longer Version:
I chose American Knights for my move fromTexastoVirginiajust because their quote was $100 less than American Movers. This turned out to be a BIG mistake.
The sales agent was Theresa who was very nice and friendly in the beginning but later on dropped the ball completely. She had absolutely no coordination with their dispatch section and stopped caring about my move.
I had to vacate the apartment and hand over the keys to management before 4 pm on the day of the move. The movers committed time of 9 am but showed up at 3 pm…. 6 hours late!! The sales agent Theresa dropped the ball and So, I had to directly deal with their dispatch blue collar worker named Jesus who was rude, ignorant and lacked professionalism. No customer service ethics or communication skills.
 After showing up 6 hours late, instead of apologizing, the driver Jesus started negotiating with me and increased the price on the quote. He threatened me that either I pay up the money or he will go back. They very well knew that it was my last day of the apartment lease and that I had no choice but to pay up. I paid them as per the revised quote. THEIVES!
They kept my stuff in their Texaswarehouse for a month and on 29th April I gave them the final delivery address in VA. The dispatch section promised May 10th delivery but FAILED miserably and informed me on the day of the move that my stuff is still in their Texas warehouse!! All these 12 days… the sales agent communicated that everything is as per schedule! After bunch of frustration filled phone calls …they committed May 19th delivery. BUT here was another surprise…on May 16th I got a call from their dispatch that the truck is 50 miles away from my place and the delivery would be tomorrow between 11 to 1 pm and if I am not there, they are going to charge me $100 per hour as waiting charges.
I was frustrated and helpless, as they hung up the phone on me when I tried to argue that the company committed May 19th as the delivery date. I had to miss my work next day because the delivery time told to me was 11 am. I lost my entire day’s pay only to see the moving truck pulling into my apartment complex at 5 pm.
 
This whole experience was pathetic and beyond me.
Companies like American Knight should not stay in business. They are rude and unprofessional and treated me as if I am a fool who is paying over $1700 so that he can beg on his knees for moving favor.
 
DO NOT do business with them… Period
 
Even after reading so many bad reviews, if you decide to do business with them….then be ready for following:
PROS:
- Cheaper quote and false promises …until you pay deposit and are stuck with them
 
CONS:
-          Late pick up and delivery
-          Rude blue collar workers to deal with, no communication ethics
-          False telephonic promises
-          Terrible communication and customer service
-          Paying at least $300-500 more than the quote
-          Damaged good, all my picture frames broke, mattress shape gone, scratches on all
-          Bogus claim process
Their fleet size is a lie. Pickup was done by American Knight but they sub-contracted it to American Van Lines which made the actual delivery.

Service cost: $1700

We went with American Knights because of the first impression we got of the salesperson. The company was able to pick up and deliver sooner than scheduled so that made things easier for us. My husband is confined to a wheelchair and it was imperative his medical equipment was in place before he arrived by plane.

We received a binding quote of $4000.00 for the move beforehand and nothing changed - even though I have heard of companies that give a low quote and then raise the fees once you get your household loaded.

The gentlemen who did the move were very professional and great to work with. Everything arrived undamaged and they left with everything in working order.

We would definitely recommend American Knights to anyone who is planning a move.

Service cost: $4000

They were terrible, they hung up on me several times, Max the manager argued with me and I DID NOT RECIEVE all of my items, I was missing 3 very important boxes, and I recieved a box that belongs to someone else.. I stopped payment on my check because of this and can not get ahold of anyone to solve the problem.. just logged into my bank account and they charged my debit card a second deposit because they could not cash my check, however they never even told me they were doing this, which in itself is credit card fraud that I am currently reporting as well.. they still have yet to contact me to solve the issue.. I recommend you NEVER use this moving company, they are RUDE,UNRELIABLE, NOT TRUSTWORTHY, AND A TOTAL PAIN TO DEAL WITH.

STAY AWAY FROM THESE PEOPLE!

Service cost: $1600

If I were only reviewing pickup, I would have rated this move "excellent."  The movers arrived on the appointed day (they had tried to change the date last-minute, I raised a stink, and they left it).  There were 3 movers and a branch manager, Jesus Rodriguez.  Jesus was very friendly and professional, and the movers were efficient and friendly, as well.  I had a bad experience with another company that charged me for putting my mattress in plastic, packing some pictures, etc.  Jesus did not do that, and even disassembled some lamps and put them in a box for me.  The price charged was what I had been quoted, whereas in my previous experience, the actual price ended up being much higher tha the quote.  All in all, I was satisfied. Two days later, I realized I had packed my passport, and needed it for an upcoming trip.  Everyone at American Knights was so helpful.  When I called, they figured out that my stuff was at the storage facility in Dallas (I was using an extra month of storage since I didn't have an apartment in my new city yet), which is where Jesus works.  Not only was Jesus willing to stay late so that I could drive to Dallas from Austin, he located the box with the passport himself, and had it waiting for me when I got there.  In addition, he did not act put out or frustrated, though he had every right to be.  He went above and beyond his job description, and I really appreciate it. My things just arrived yesterday, about 10 days after the date I gave American Knights (they have up to 21 days to get your things to you).  The driver they sent was neither particularly friendly nor professional.  He arrived later than he had told me he would, and shoved the paperwork at me and asked for money.  He also asked me to start taking blankets off of furniture, and I had to request that he put a table back together.  The independent contractor he had helping him was great, though - very friendly, professional and efficient.  In addition, the price for my remaining balance did not change.  I do not know yet if things are broken or missing, as I just started unpacking.  But overall, I am satisfied with this company.  For the price, which I think is very fair, the service was good, and much better than my previous experience.

Service cost: $1535

The office was friendly with the intial setup. When the actually works came by. We had to remind them as they were leaving to box up the bathroom items and the laundry room. They rushed to do everything but it's not our fault we had a 3 bedroom house. The day of the new delivery. The driver called us a few hours late because he overslept. When they got here. They had teenage kids helping their parents unload our ideas. distroying some plants and scraching our new hardwood floors. They put our desk back together wrong. While missing a frame that held our king size bed. Some boxes were missing numbers so the driver had to guess the number for the list. It was funny that we were missing some of the electronics and to this day they can't find it (playstation 3, xbox, and a netbook). not including a sensor trash can that was on the list but the driver insisted that it was in a box. I would avoid using this company. Besides the gentleman who did the quote for us. The service was horrible.

Service cost: $4000

Chelsie did a great job selling us on her company.  She promised careful packing, great follow-up communication and  NO extra fees on dellivery.    Of course, she couldn' be precise on moving dates as those have to be coordinated.  We understood that.  I contacted Chelsie May 16th and told her our family member was moving to the new apartment May 23rd.  That's when everything fell apart.  All communication with Teresa nd tne "manager" I dealt with were incredibly rude and unhelpful.  It was insisted that I fax a copy of my driver's license and credit card.  I objected as I have never had that requirement of me by any company in the past.  Finally got a virtual credit card and sent that, along with a fax of my driver's license with part of the ID info obscured.  That was approved.  Although I called a week before daughter moved into the new place, she did not receive the shipment until more than a week AFTER SHE MOVED, A PERIOD OF TWO WEEKS. .During that time, she slept on the floor in a sleeping bag and had only a card table and chair for furniture.  When she told Teresa that, she was laughed at.  We also had been told to have a cashier's check made out to American Knights for the balance, athough they apparently knew they would not be making the delivery.  They transferred the shipment to another company somewhere along the line.  Daughter had to run to the bank at the last minute and get a new cashier's chec k in the name of the actual delivery company.  Worse than that, American Knight's packiong materials had been removed and drawers bounced around in the truck unprotected.  An 2 month old, $800 dresser had been dropped and a carved foot broken.  A desk had a large chip out of a corner.  20% of the shipment did not even make the trip, including a comic book collection.  Insult to injury, te delivering driver needed a check for $75 because they had to carry items across an apartment parking lot.  American Knights had promised NO extra delivery charges.  We had never been told the shipment would be handed off to a different company.  The driver insiseted daughter seign the  bill of laden, noting the damage.  She was not immediately aware o the missing items. When she called Teresa, she was told they would "check the warehouses" for any of her missing boxes.  The number given for claimse is never answered.   Suggest choosing another company for any out-of-state moves.

Service cost: $1690

These people ruined or damaged every piece of furniture they touched and I have the pictures to prove it. They cost me hundreds of dollars to replace damaged furniture and refinishing costs are estimated to be in the thousands. They had the audacity to offer $300 on the insurance claim. They broke off a corner of a coffee table but did glue it back on. I would not even consider using them again and would recommend that they not be considered by anybody for any reason.

Service cost: $750

Dwayne told me that my move was close enough that they could do same day/next day delivery, because of my varied work schedule that was ideal for me. When the men came to pick my things my things up, they said that delivery would be 3-21 days, next day was not an option and shouldn't have been offered. However, after this "miscommunication", things went smoothly. My stuff was delivered five days later, but they worked around my work schedule and were very efficient with the unloading.

Service cost: $1350

I relocated from California to Texas (Houston).  The salesman was ok, he mostly worked with my Fiance.  The guys that picked up the funiture were prompt (although they came a day early and that was inconvient), they were professional, and they seemed to take care with my items.  I was not aware that once my items arrived to Houston, that they would be dropped in a warehouse, (new matresses were dirty and uncovered - I was praying not to have bedbugs), several items broken, they lost pieces to my very costly end tables, they were dirty, I could go on and on.  I got scratches on items, etc.  I did not get the extra insurance because my Fiance was very impressed with Dwayne the sales person, who promised him that he would make sure our experience was done in excellence.  I would only use them if I could get the same people who pick it up, to deliver, and not be dropped in a warehouse.  I was livid over my broken items.

Service cost: $1600

Exactly as all others review. They quote one rate then double it and then add more when they pick up.  They make promises and then never keep.  Since I still don't have my furniture I can't attest to the condition.  However, they said truck was loading.  When I followed up they told me truck was loading.  This went on for weeks.  Finally they said truck was loaded and would be here on a Friday or Saturday.  This never happened.  At this point I'm getting no service and considering legal action. My only suggestion is "do you homework".  "Look at their reviews"  and "then don't use them" My mistake for not researching.  .

Service cost: $2450

If you want to hear nice promises how American Knight Movers take care of your move call them. But if you really want to know what they are really good at read on. They will give you best quotes and promises to get business. Then they will break and damage all your furnitures and deliver them at their convinience. Their delivery department have the most rude talking people one can imagine. They will ask you to send your claims to one of their settlement agencey who work for them favourably to pay 15 bucks for damaging your top class dinner table and breaking your vanity mirror 5 bucks etc. Never recommend these guys for any moving jobs.

Service cost: $4000

I AM SO ANGRY!! Straight to the point my wife & I called this company to move us from pennsylvania to texas. Megan was the sales Rep she said it would cost $2200 DONT BE FOOLED by the competitive prices! The movers get to my house 2 hours late really unproffesional load my stuff & then explain its going to cost $3300 im pissed at this point  no way I can back out because my stuff is packed & im prepared for my flight the next day. So I called there manager & he was rude like it was my fault that they jack the price up.so he cut me a deal $3250 yea right! What a joke So I pay the price. 12 days later Time for me to recieve my shipment & they are late again! 4 hours. They start bringing my furniture in & almost every peice of furniture was SCRATCED,DAMAGED,BROKEN,STOLEN my heart sank! my office desk drawers cracked Office chair handle snapped off. Night stand & dressor legs snapped off missing 26 inch vizio telivision damaged picture tube on 50 inch tv scratched my piano looks terrible! Missing 2 boxes of my collectable shoes 8 pair to be exact ranging from $150-$360 per pair. ruffly $1000. cracked a collectable vintage gumball machine now worthless! I am so mad! They beat me out of my money broke & stole my things! Called American Knight & they were mono tone as if this is normal.they blew me off & expalain that a third party vendor handle all claims one I recive the paper work it explains that they refund & insure according to weight of goods. Basically you will get refunded pennies! Just like others I didn't read reviews before hire. PLEASE RUN!!

Service cost: $3250

Lies and misinformation from pickup to delivery.  Yes they were within their contractual time period but to tell me twice my things were loaded on a truck only to find out a couple days later that it was still in the NJ warehouse.  Why should a shipment take over 2 weeks to even leave the warehouse?  Their website says '2 days delivery anywhere in the US'.  That must mean 2 days to the warehouse where it will languish until they find someone going your way!  I understand that things happen but the bad customer service is unacceptable.

Service cost: $1513

Several items damaged, damage hidden intentionally until after movers left (delivery). Containers were broken into during transit, some items were missing. Most noteable were the attempted break-in of a storage bin containing empty prescription bottles (I use them to store springs and screws) and the bookshelf. The shelving unit was moved intact, delivered as a whole unit, and somewhere along the way the mover disassembled it *after* dropping it off in an attempt to obfuscate damage to the unit that occurred somewhere along the way. Now I'm left with several loose pieces of wood (split on the ends) and missing hardware. Some small items were taken from several containers in transit. They damaged a desk *they* custom-packed, furniture that they packed, an LCD monitor in its original packaging and an exercise bike they packed, among other things. I'm still compiling my complaint with the BBB and DoT against this company, as well as my insurance claim. .

Service cost: $2200

On Aug 3d, 2013, we hired a company called All Inclusive Moving based in Newark, NJ to move all our belongings from CT to TX. All Inclusive subcontracted the work to American Knights for the move. On Aug 9th, American Knights lost my entire shipment to a fire in Braxton County, WA. Supposedly the trailer caught fire (No other vehicle was involved in the incident). My moving company called me and told me that it was a total loss. The police in Braxton county said that 9 other families also had their belongings on the trailer. 
It's been 23 days since the incident and so far American Knights has not bothered to contact me about the incident, let alone apologize. In fact, when I called them, they asked me not to call them and talk to my moving company (All Inclusive) instead. My moving company says it's not their fault and the American Knigts are responsible. 
How can a trailer simply catch fire? Were they moving industrial chemicals with our residential shipment? Was the trailer jam packed with stuff from 9 families? We don't know. The driver made no effort to salvage any thing. We had fire safe boxes in our shipment with original documents. Maybe that would have survived. 
Our loss in the incident was about $30K. We didn't have full value coverage, so the movers insurance will only pay us about 60 cents a pound (or $4K), leaving us with a loss of $26K. In addition to all our furniture, clothes and original documents, we also lost pictures and vidoes of our weddings and of our kids. 
I'm writing this review under my real name and this is a real story.

Service cost: $3800

Do NOT hire this company!!  Ok, I was that person that read the reviews and thought to myself, "the only people that write in are the disgruntled few that have bad experiences and the exception, not the norm." I spoke with Dwayne on the phone and he convinced me that they cleaned up the company and that my experience would be different from those who authored the less than stellar reviews. I took the chance and went with American Knights for my move from Detroit, MI to Charlotte, NC.    I definitely learned the hard way to trust the complete strangers that take the time to write reviews and they are really just like me and you. Please take this review and trust it to be your warning.   Dwayne, the agent appointed to be my customer service rep, quoted me a price of $1262. We went through the inventory and attempted to list everything that I had to move. I voiced my concern about missing something and how that would effect the cost. He assured me that missing one or two things would not be a big deal, but missing several would increase the cost. Ok, I was fine with that.    On the day of the move, they went to my house. The movers were rude to my mother, asking for water, access to the house to charge their cell phones, and took FOREVER loading the truck. During the loading process, one of the drivers realized that an item that was in the truck already from their previous stop was broken. In an effort to hide the broken piece, he asked to place it in my mother's garbage.    As the movers added up additional items to be moved, my cost went from $1262 to $1500. Then they said they needed to charge me for more packing materials. Then more boxes. Then truck space. When I became very concerned, he said that the cost would not go over an additional $400! He came back an hour later and quoted me at $3100 but was going to "take care of me" and only charge me $2000! With no other choice, I agreed.    Two days later, I called to check on the status of my stuff. Spoke with Dwayne again who said he needed to transfer me to Rosa the transportation person to see where the truck was on the route. Rosa said she could not find my truck and would get back to me. Never heard back from her. I called her back a few hours later and she still couldn't find the truck and said she would call me. Never heard from her. I called the next day. Still nothing. So now my stuff is missing. This went on for 10 days until I got a call from the driver. He said he was not sure why Rosa couldn't find him and said that they would be at my apartment on the 13th day. 13 days! I started my new job with no furniture or clothes because they "could not get a truck to deliver my stuff".   Day 13: Movers arrive. As they go to reassemble my stuff, they realize my desk is broken and cannot be put back together. They also broke my night stand lamps and it wasn't until I went to go use it that I realized that my suitcase fill with random last minute stuff, was completely missing. Still have no idea where it is to this day.    The President of the company, Kobi called to apologize. He was full of excuses as to why they couldn't get it together. His response, "This isn't like a pizza delivery you know". he took $300 off my bill but now I have a broken desk, two broken lamps, and a missing suitcase full of stuff. This all realized after they collected payment. Oh, and don't forget the 5% credit card processing fee they tried to charge me!    Once they got their money, that was the last I heard from them. I had to contact an outside claims company to file my claim. Nothing guaranteed and it can take up to 12 weeks to process.    Bottom line..DONT DO IT!! Horrible company! .

Service cost: $1800

I had things damaged that belonged to my late husband and my late mother plus a few things that were collectable and sentimentable. I am through trying to deal with this company. To be offered what they did offer is an insult to me. I could not even get enough to even fix or replace items. Legs to a cherry end table still not found. There are quite a few things I have yet to find. I know they went on the truck, which was the largest they have and a partial load on another truck. But if you have glass shelves that are 1/4 inch thick and they wrap it in a moving blanket and the glass is broken then I don't think it matters who packed it. Throwing a box of statues that my late husband collected and the man missed the catch it doesn't matter who packed it, they were all broken. Table that should not have been damaged are broken not sure they could even be repaired, one was my late Mother's. This company does not stand behind their men who loads and unloads personal items for a move. I am through dealing with them and have started a campaign against them. Thanks for nothing, even though it cost me a mint to move.

Service cost: $20000

First of all I hired Major Van Lines and this is the company that came to our storage shed for pick up. I was told by MVL that they are the same company. If I had know that I would not have hired them because American Knights had AWFUL reviews. So from the get go I was deceived by Sarah at the company. I was told there would be professional packers to load our things out of our storage shed. That was such a lie. The driver showed up with 1 person to help and he had just answered a craigslist ad and told my husband he had never loaded a truck before!! I called and talked to the manager and that was a joke. Couldn't understand anything he said and I just got more lies. He promised he had more "professional " movers coming to help. 2 more guys showered up in sherwin williams shirts covered in paint to load our stuff. Needless to say it was the biggest joke and nothing like we were told. My husband had to watch every thing they did and he helped load hoping to help keep our things from getting damaged. I'm not exaggerating when I say it was the most pathetic thing I've ever seen. So unprofessional and NOT what I paid for. Every piece of our furniture had scratches and some are pretty bad just from the lack of knowing how to pack the proper way. My poor stainless steel trash can looked Like it had been thrown into traffic!! I just pray when I open all my boxes my things are ok because my stuff was put back in another storage so I won't know for awhile. The worst part was just being totally lied to and deceived by the company and after many calls to them they just stopped answering my calls because they know im very unhappy with them. I would NEVER recommend this company to anyone. Such a rip off and nothing professional about them.

Service cost: $4000