American Knights Moving

I won't say anything bad. I do have some recommendations. They do have a great price for the quote I received. Once the movers showed up they charged me more. Imagine trying to refuse with no option as you have a move out date. I was a hostage to the situation. During the quote I listed in detail all items. Drivers were late, did not have room on their truck and had to finish two days later. I wish I would have bought the upgraded insurance. Many things were lost and damaged. They did not pay out the $/lb in the contract claiming cosmetic damage is not covered. Imagine furniture that has gashes in it. Not covered at full rate due to it just being cosmetic. Also they admitted to losing items on the phone but did not pay for them since I did not personally state it on the delivery receipt. The driver would not wait for me to check every item. I received the service I paid for. I will spend more in the future.

Service cost: $6000

Moved from California to Atlanta. Damaged and stole lots of my belongings have paperwork to prove with pictures and still no repayment from this company. They hit you with the bait and switch. Quote you one price, load your belongings and up the price. When u are moving who has the time to debate price once they have all your stuff on their truck. Also I paid the pick up drivers a Lil extra to try n guarantee my items where not stolen or damaged and my items still were stolen and damaged. All around horrible move. DO NOT. DO NOT DO NOT USE THIS COMPANY.

Service cost: $7500

This company lost and damaged my personal moving items. I moved from Columbus, OH to Desoto, TX. When my goods were delivered, I noticed several large bins (8) missing with clothing for one adult and two children, kitchen and bathroom items, wash towels, comforters and sheets, and three boxes with three lamp shades. The movers brought a box from parts to a huge kitchen table, in which I had to inform them the items did not belong to me. That should have been a clue to me that I may have missing items. I also noticed damaged items: headboard mirror to my king size bed cracked, dining room table with several noticeable scratches (5) down the top of the table, and a crack in my large glass sofa table. I called the company and informed them of the above. I was informed that this company have warehouses filled with lost items, but I was not given the location of the warehouse. I was informed to file a claim. I filed a claim, downloaded pictures of damaged items and describe the items lost and damaged and sent to claims office. They received the claim on 8/4/16 and reviewed it on 8/9/16. In November after complaining to the company about such slow progress on my claim, they found and delivered five worn boxes mixed with clothes, pots and pans. I had to buy clothes for myself and three grandchildren. Some of the items did not belong to me! I told them that, and they did nothing. I was not all my items neither. December 1st they offered me $60.00 for my entire lost and damage property, and ordeal!. Be careful with this company, in fact, RUN.

Service cost: $4300

I am surprised by the negative reviews here. Yelp had all positive reviews for 2016, so I took a chance. The quote was in line with other companies I spoke with and I liked they had their own trucks. My move date changed a couple of times during the scheduling process, and that didn't frazzle anyone at American Knights. The movers were very professional and courteous. The 2nd set of movers in NYC were the same. Nothing was broken and it was a very simple process. Do be very exact in what you are moving as you are charged by cubic foot. They can determine the general cubic feet of furniture, but I knew exactly how many boxes I had. It adds up quicker than you think.

Service cost: $1800

Absolutely terrible. The movers themselves were wonderful, super nice, and helpful. Customer service, not so much. I moved from Louisiana to Kansas and had originally booked other movers (not to be named), something didn't sit right, so I called the other moving company I was looking at, American Knight Moving. I talked it through with their relocation specialist and ultimately decided to go with American Knights, which now, I consider a mistake.

I needed my stuff picked up by the end of the year, as I was leaving Jan 1. They wanted a 2 day window, so I said either the 29th or 30th of December would be fine. I had packed everything, all they needed to do was load the truck. They decided they wanted to come on the 30th (Friday). The movers were supposed to be there at 10am and by 11am, I had heard nothing, so I decided the call the driver, he was in shock that the company hadn't called me to let me know that his truck had broken down. I ended up having to call the company to figure out what was going on. They were giving me NO updates. I completely understand that things happen, but not keeping the customer in mind and letting the customer know what's going on is not good service. I ended up having to take the initiative and call several people myself. After several voicemails, I finally got a hold of someone and they told me they were working on it. A few hours later, I still had heard nothing, so I called again and I hear someone in the background obviously really annoyed that I called yell "TELL HER WE’RE STILL WORKING ON IT!" The movers finally got there at 5:30PM and ended up charging me $150 more because they had to wrap a glass table top (I put that I had it in my inventory and I don't know why that wasn't included in my quote, but by that time I was just ready to get my stuff picked up.) They tried to charge me to wrap my TV, too, but I had shown them the company had waived that for me.

I wanted to get a window for delivery, so the following Monday I called and the Company told me that the truck was scheduled to leave sometime later that week and that my stuff would probably be there that weekend. I heard nothing all week and on Friday I called and someone else told me that no delivery date had been set. I realized that Kansas had had some bad weather, so maybe the weather was why they hadn’t left? I can’t honestly say why they didn’t leave because no one from the company let me know what was going on. At that point, I realized that every time I called, it seemed as if they whoever I talked to would say whatever they thought I wanted to hear to get me to shut up and get off the phone, so I switched to email (that way I had proof that what they were saying and what they were doing were two very different things).

On January 11th - 12 days after my stuff was picked up, I still had NO idea when my stuff was going to be delivered, so I emailed my relocation specialist and expressed my frustration with not being kept in the loop. Not having any of my stuff really is a big deal and I felt like I had a right to know where my stuff was and when I would get it back. Within 30 minutes, someone else-not the relo specialiast- emailed me back and told me how sorry she was for my experience and admitted that the company should have kept me in the loop, etc. She then told me that the driver was leaving that afternoon, and as soon as he left, she would send me an email with his name and contact information. My projected delivery was to take place on Friday. The next day -Thursday- (not to my surprise) I still hadn’t heard anything, so I sent another email asking for his contact information and asking if he had left yet. She said “not just yet. This afternoon.” So I questioned her and said I had thought that the driver was leaving the day before (because that’s what she said) and she quickly replied that she was trying to finish everything up and would let me know when he left. 7 hours go by and I still hadn’t heard anything. I needed to know if I still needed Friday off, etc., so I emailed her again and told her that I knew she said she was working on it, but that this was a prime example of why I was frustrated. I asked her again why she said the truck was leaving on Wednesday, and then Thursday late afternoon the truck still hadn’t left. I told her that I was just trying to understand why what I was being told wasn’t happening. I, then, asked for her supervisor’s information. I told her that I knew it wasn’t her that was causing a problem, but I really felt like it needed to be raised higher up. No response.

She started a new email chain to let me know that the driver had left and my projected delivery was now Sunday. Ultimately, the driver got here Saturday and, like I said at the very beginning, he was VERY nice and conscious of my property. He did end up charging me another $150 more for long distance carry (something that I still question), and when I called the company to get a second opinion, no answer (of course). I knew he was just the messenger, so I just paid the extra $150 figuring I could try to fight the extra money I was charged once I got my stuff off that truck. I had one item missing and two items broken, but overall, my stuff was here in one piece, it was just the fight to get it here that was the problem.

I really would not recommend using this company unless you like complete unresponsiveness and not knowing when you will get your stuff. If it was possible to give them less than 1 star, I would.

Service cost: $2200

In September 2017, I used the moving service at this company but it was bad. This company charged me more money and spend more time to deliver the staff to my new home. When they delivered to my new home, they asked me pay cash and then they can load off the staff. Also they damaged my staffs (computer, chair, sofa and book shelf, lamp and so on) and most boxes were broken. This is the worst moving company which I met. I never look for this company again. Bad company, bad service, bad employees and high charges.

Move size: 2 Bedroom Home Service cost: $4000

American Knights Moving provided excellent and professional service. From the time I reached out to them, they could not have been more helpful. They responded immediately and set up a moving date. The employees who arrived promptly were extremely courteous. They handled the items to be moved with great care. They went above and beyond what I expected. We had wrapped a mattress for them to move. They took the time to cover it again to be sure it was protected. Every item was carefully moved. And the move was completed in record time. I would definitely use them again and would highly recommend them.

Move size: 3 Bedroom Home Service cost: $2300

I was a little hesitant when I first started looking for a long distance mover. I’d never done a move like this before and I didn’t know what to expect. American Knights Moving was so good at answering our questions and making us feel at ease. From start to finish they did everything we needed. They really made me happy that I decided to do business with them. I moved out of the Houston area but if I could I would gladly do business with them again and I’ve already recommended them to people I know. Thank you again for all your hard work.

Move size: 1 Bedroom Home Service cost: $2400

Everyone at American Knights is amazing! I recommend them to anyone I know who is preparing for a move because my experience was so positive. They have now moved my family twice and I can't say enough about how professional they were. My favorite thing is how genuine and happy their movers seem to be. It really does make all the difference when the company you hire seems to enjoy what they do. They are always competitively priced so they won't hurt your wallet. I have nothing but good things to say and look forward to using them again in the future. Thank you so much for all your help and service.

Move size: 2 Bedroom Home Service cost: $499

Hi All -

I want to update you Never ever do your movement with American Knight as they really don't carry your home stuffs. I really had a bad experience with them.

I have paid $2500+ for entire movement from Virginia to Atlanta & during movement they lost my bed. Remaining stuff they delivered with 3 weeks of delay which was also frustrating.
Now, for my lost my bed claim they are just giving me $40 as reimbursement which is more pathetic.

Never ever go with American Knights.

Atul Wadyalkar.

Move size: 2 Bedroom Home Service cost: $2050