American Knights Moving

In September 2017, I used the moving service at this company but it was bad. This company charged me more money and spend more time to deliver the staff to my new home. When they delivered to my new home, they asked me pay cash and then they can load off the staff. Also they damaged my staffs (computer, chair, sofa and book shelf, lamp and so on) and most boxes were broken. This is the worst moving company which I met. I never look for this company again. Bad company, bad service, bad employees and high charges.

Move size: 2 Bedroom Home Service cost: $4000

This is about an American Knights move from Austin to Chicago in August 2018. I’ve held off on writing a review because the memory is painful. American Knights was negligent in the move:
They sent my queen mattress to the wrong city (!), broke other furniture, and tried to extort a $200 “long carry” fee when they brought the wrong truck in Chicago.

I do give credit to the dispatch team for being communicative and sympathetic. However the move was terrible: American Knights showed up late in Austin, causing trouble with the building elevator reservation. They were scheduled to pick up my mattress in Houston that day but rescheduled – and missed the new window. In Chicago, the truck they brought was too big (despite a $395 “delivery shuttle” fee to cover exactly this), and the delivery team tried to extort a $200 additional “long carry” fee.

My queen mattress was not on the truck. American Knights tracked it down a week later, on a truck to NYC. It arrived six weeks late; I had to buy another mattress in the meantime. My heavy, Italian wood dining room table was destroyed – looked like someone dragged it a long way over course concrete.

Don’t hire American Knights. And if you do, don’t expect them to do the job effectively or on time.

Move size: 1 Bedroom Home Service cost: $3000

Last year, everything we owned along with 2 other families was lost. This company lied and was incompetent. Our moving truck caught on fire. This was last May and today we are still unable to reach the person in their company who's job is to help. Misty.
Chose another company, because if anything goes wrong you will regret it.
My family has suffered so much from this loss and is angered by the way it was handled.
AVOID AT ALL COST
wish I could give 0 starts.

Move size: 4+ Bedroom Home Service cost: $7000

I have been made promises from the beginning by Angela and now by Lilly.  When the movers came out for the first packing they were late and then they did not take everything.  My sister called the dispatcher and they told her to put it in a closet and they will pick it up on the final packing.  When I scheduled the 2nd packing (1 day before I was leaving for Algeria) they came out at 6:00 and told us it was too late, I had too much to pack.  I told the packers that they took the inventory, my house should be no surprise as far as the content.  I fed them dinner and they came back the next day to pack.  I had to prevail upon a friend to stay and supervise to make sure EVERYTHING was loaded on the truck as I was on my way to Algeria.  I was instructed by Angela to let her know when I wanted the furniture delivered.  No one said I have a minimum of 25 days after notification to get my furniture.  I was told to read what I signed.  I was told on Thursday that my furniture would be delivered on Monday or Tuesday.  Then I was told there was a truck problem.  I asked for an update, then finally called and was told the truck was fixed that my furniture would be delivered on Thursday – I asked for this in writing.  So Far I have received nothing.  Oh yes, I have now paid you in full and I have no furniture and no guarantee I am going to get my furniture. .

Service cost: $6000

Short Review:DO NOT DO BUSINES WITH AMERICAN KNIGHT…
People I interacted with: Theresa (Sales), Jesus (Operator), Max (dispatch)
 
Longer Version:
I chose American Knights for my move fromTexastoVirginiajust because their quote was $100 less than American Movers. This turned out to be a BIG mistake.
The sales agent was Theresa who was very nice and friendly in the beginning but later on dropped the ball completely. She had absolutely no coordination with their dispatch section and stopped caring about my move.
I had to vacate the apartment and hand over the keys to management before 4 pm on the day of the move. The movers committed time of 9 am but showed up at 3 pm…. 6 hours late!! The sales agent Theresa dropped the ball and So, I had to directly deal with their dispatch blue collar worker named Jesus who was rude, ignorant and lacked professionalism. No customer service ethics or communication skills.
 After showing up 6 hours late, instead of apologizing, the driver Jesus started negotiating with me and increased the price on the quote. He threatened me that either I pay up the money or he will go back. They very well knew that it was my last day of the apartment lease and that I had no choice but to pay up. I paid them as per the revised quote. THEIVES!
They kept my stuff in their Texaswarehouse for a month and on 29th April I gave them the final delivery address in VA. The dispatch section promised May 10th delivery but FAILED miserably and informed me on the day of the move that my stuff is still in their Texas warehouse!! All these 12 days… the sales agent communicated that everything is as per schedule! After bunch of frustration filled phone calls …they committed May 19th delivery. BUT here was another surprise…on May 16th I got a call from their dispatch that the truck is 50 miles away from my place and the delivery would be tomorrow between 11 to 1 pm and if I am not there, they are going to charge me $100 per hour as waiting charges.
I was frustrated and helpless, as they hung up the phone on me when I tried to argue that the company committed May 19th as the delivery date. I had to miss my work next day because the delivery time told to me was 11 am. I lost my entire day’s pay only to see the moving truck pulling into my apartment complex at 5 pm.
 
This whole experience was pathetic and beyond me.
Companies like American Knight should not stay in business. They are rude and unprofessional and treated me as if I am a fool who is paying over $1700 so that he can beg on his knees for moving favor.
 
DO NOT do business with them… Period
 
Even after reading so many bad reviews, if you decide to do business with them….then be ready for following:
PROS:
- Cheaper quote and false promises …until you pay deposit and are stuck with them
 
CONS:
-          Late pick up and delivery
-          Rude blue collar workers to deal with, no communication ethics
-          False telephonic promises
-          Terrible communication and customer service
-          Paying at least $300-500 more than the quote
-          Damaged good, all my picture frames broke, mattress shape gone, scratches on all
-          Bogus claim process
Their fleet size is a lie. Pickup was done by American Knight but they sub-contracted it to American Van Lines which made the actual delivery.

Service cost: $1700

We went with American Knights because of the first impression we got of the salesperson. The company was able to pick up and deliver sooner than scheduled so that made things easier for us. My husband is confined to a wheelchair and it was imperative his medical equipment was in place before he arrived by plane.

We received a binding quote of $4000.00 for the move beforehand and nothing changed - even though I have heard of companies that give a low quote and then raise the fees once you get your household loaded.

The gentlemen who did the move were very professional and great to work with. Everything arrived undamaged and they left with everything in working order.

We would definitely recommend American Knights to anyone who is planning a move.

Service cost: $4000

They were terrible, they hung up on me several times, Max the manager argued with me and I DID NOT RECIEVE all of my items, I was missing 3 very important boxes, and I recieved a box that belongs to someone else.. I stopped payment on my check because of this and can not get ahold of anyone to solve the problem.. just logged into my bank account and they charged my debit card a second deposit because they could not cash my check, however they never even told me they were doing this, which in itself is credit card fraud that I am currently reporting as well.. they still have yet to contact me to solve the issue.. I recommend you NEVER use this moving company, they are RUDE,UNRELIABLE, NOT TRUSTWORTHY, AND A TOTAL PAIN TO DEAL WITH.

STAY AWAY FROM THESE PEOPLE!

Service cost: $1600

If I were only reviewing pickup, I would have rated this move "excellent."  The movers arrived on the appointed day (they had tried to change the date last-minute, I raised a stink, and they left it).  There were 3 movers and a branch manager, Jesus Rodriguez.  Jesus was very friendly and professional, and the movers were efficient and friendly, as well.  I had a bad experience with another company that charged me for putting my mattress in plastic, packing some pictures, etc.  Jesus did not do that, and even disassembled some lamps and put them in a box for me.  The price charged was what I had been quoted, whereas in my previous experience, the actual price ended up being much higher tha the quote.  All in all, I was satisfied. Two days later, I realized I had packed my passport, and needed it for an upcoming trip.  Everyone at American Knights was so helpful.  When I called, they figured out that my stuff was at the storage facility in Dallas (I was using an extra month of storage since I didn't have an apartment in my new city yet), which is where Jesus works.  Not only was Jesus willing to stay late so that I could drive to Dallas from Austin, he located the box with the passport himself, and had it waiting for me when I got there.  In addition, he did not act put out or frustrated, though he had every right to be.  He went above and beyond his job description, and I really appreciate it. My things just arrived yesterday, about 10 days after the date I gave American Knights (they have up to 21 days to get your things to you).  The driver they sent was neither particularly friendly nor professional.  He arrived later than he had told me he would, and shoved the paperwork at me and asked for money.  He also asked me to start taking blankets off of furniture, and I had to request that he put a table back together.  The independent contractor he had helping him was great, though - very friendly, professional and efficient.  In addition, the price for my remaining balance did not change.  I do not know yet if things are broken or missing, as I just started unpacking.  But overall, I am satisfied with this company.  For the price, which I think is very fair, the service was good, and much better than my previous experience.

Service cost: $1535

The office was friendly with the intial setup. When the actually works came by. We had to remind them as they were leaving to box up the bathroom items and the laundry room. They rushed to do everything but it's not our fault we had a 3 bedroom house. The day of the new delivery. The driver called us a few hours late because he overslept. When they got here. They had teenage kids helping their parents unload our ideas. distroying some plants and scraching our new hardwood floors. They put our desk back together wrong. While missing a frame that held our king size bed. Some boxes were missing numbers so the driver had to guess the number for the list. It was funny that we were missing some of the electronics and to this day they can't find it (playstation 3, xbox, and a netbook). not including a sensor trash can that was on the list but the driver insisted that it was in a box. I would avoid using this company. Besides the gentleman who did the quote for us. The service was horrible.

Service cost: $4000