Authority Moving Experts

These guys are brokers who farmed the actual work out to a bunch of yahoos who showed up 4 hours late for the pickup in a rented Uhaul. They shook me down for an extra $3K when they did the pick up almost doubling the quote, and demanded to be paid the remianing balance in cash when they finally delivered with only 30 minutes notice it on a Sunday morning a full 6 weeks late. Had to call the cops to prevent them from leaving with our belongings. Lots of damage to our belongings as well inlcuding an antique china cabinet. Never, never, never use these guys.

Move size: Partial Move Service cost: $6200

I have never felt so taken advantage of. Authority Moving Experts suggested S&A for our move from ME to CO. They took our things to NJ and repacked there for the long trip. The NJ crew destroyed 20% of our things. Stole a 6ft ladder and a tri-pod shop light. Left items in the rain. Broken furniture, antiques, paintings, lamps/shades, dishes. Unbelievable destruction. The drivers were great, but NJ employees just didn't care. Filing a claim took hours of pictures and research to find the value.(no mention of needing the weight). AND we were 115 in line for them to reviewour claim. Started in July, today (Nov 13) we got the results. AME brokers completely overcharged us for brokering us to S&A. And AME said it would cost $11,500. As our furniture was in the driveway, the cost rose to $30,000 total on the spot. No option but to pay the balance. Now S&A will only reimburse after a long, tedious claims process, by the weight of the item ($0.60). Not the value. To "Dispute", the requirements are just about impossible. More and More hoops to jump through. I agreed to their $268 (!) refund. And now I'm saving you from this terrible experience.

Move size: 4 Bedroom Home Service cost: $30000

I was a bit nervous about hiring the movers via the facilitation team, but they proved me wrong. No hassle at all, all I had to do - place an order and provide the details. The rest was done for me. These guys found the movers, instructed them, coordinated them and controlled them as well. Movers themselves were great, very polite and friendly. They were very careful when they were moving me into my new home. They took time to make sure my furniture was where I wanted it and that I was satisfied. I would happily recommend them to anyone needing a smooth and hassle-free move. Thank you!

Move size: 3 Bedroom Home Service cost: $3600

Would never be looking for movers in a different way! These guys were superb! They handled our move on a very short notice, and found the team that went above the expectations! The movers were polite, respectful, professional and hard working. We moved on a hot day, and they worked their tails off in the heat. They were very efficient and careful with everything. We were pretty impressed how gracefully they carried our furniture down three stories. They were pleasant to work with, easy going, and made the move a lot less stressful. The coordination team that set everything up via phone were also very nice and pleasant to speak to. Everything from start to finish went very smooth, and I would definitely recommend this company to family and friends. Thank you!

Move size: 3 Bedroom Home Service cost: $2400

I feel bad for the people that are just doing their daily jobs here, and really the CEO of this company and upper management are at fault. They make sure not to disclose tiny details to you and then blame the moving company they paymired you with . Ididnt even realize they were a broker until the day of pick up when another not extremely subpar moving company called Luxury Logisitics called. My fault for not paying attention to details after the first really kind call. I called them out for things they refused to be accountable for but they kept repeating a generic like” I understand but that’s all we can do.” That’s what you signed.” They are all very sweet on the phone is the scary part.. Not going to survive as a company if they can’t be accountable for unhappy customers complaints and their choice of moving companies they pair their customers up with. They will talk to you and say I understand and hear you but won’t take accountability by taking in the cost for their customers complaints of disservice when they paired them up with a poor company and the company will not refund them. They will offer a mere refund after you have to fight for yourself but not without prompting them several times. I immediately called them after my pick up saying as my broker they need to call the company and figure why I got these extra charges for tape, extra cubic feet, long carry fee, elevator fee, shrink weapon my sofa, the promise to assemble and dissemble furniture listed on the quote suddenly changed “the Foreman decides what’s safe” even after I told them that adds to he cubic feet, and just rude behavior. They have record of my emails and calls saying I need a resolution to this before my delivery date. And “conveniently” my truck arrives before the resolutions so I’m forced to pay the full amount. No communication or advocacy for the customer just a I understand but that’s all we can do. DOT is aware I’m sure so I don’t think unfortunately this company will last long until they realize they have to be accountable for the costs of unhappy customer who were not disclosed everything instead of a passive aggressive responses saying they did their best. I’m sure they will respond to this with some explanation or excuse rather than accountability. In hindsight, I know they are just trying their best, but the best doesn’t involve being accountable of the the poor service of the moving company they set us up with, hard to ever recommend them again. And seeing that I am not the only one means something.

Move size: 1 Bedroom Home Service cost: $2000