Alliance Van Lines

Took the quote from Alliance. Didn't read the fine print that they sub-contract to other moving companies. The movers chosen for my move were definitely not the careful movers I was led to believe. However, a number of things arrived at my new home broken. The broken or damages items were packed by their movers.
Bottom line is beware that Alliance will use the lowest bidder and while Alliance has great reviews, they might not reflect the actual movers you get to complete your contract.

Move size: 3 Bedroom Home Service cost: $5884

I have had a terrible experience with Alliance Vans and can not discourage you fron using them enough

Pickup:
- Movers showed up 6 hours late and had never moved anyone out of an apartment before -- took several hours for them to figure out how to fill out the paper work, they did not bring the boxes I paid for and took a big chunk out of my wall (dispatch claimed the delay ewas because an earlier move went long -- learned from movers that there was no earlier move, not hing had been scheduled and they got a call 20 minutes before they showed up)

Delivery 1:
- Got a call with less than 24 hours notice, they tried to make me take half a dozen items that were not mine. After they rushed out I realized they had left me with someone else's mattress

Deliver 2:
Followed up for 5 WEEKS -- was repeatedly given bad information, and was not followed up with when promised (was told it would be 2-3 day 3 times with no delivery). Company was often unreachable and seemed to think this was not their issue to resolve.
Got a call with 4 hours notice that they would be there -- I was at work but my retired mother with health issues agreed to take the shipment at which point:
-- The mattress arrived and it had been taken out of thy hypoallergenic case I had it in and was in a dirty case.
-- Movers asked my mother to sit outside and watch the truck while they moved the mattress.
-- Movers refused to take the strangers mattress I had been left with (I have repeatedly stated that this needs removal -- this is not my mattress)
-- While my mother was waiting for them to "call their boss" they left without telling her to go to another move

Called consistently for the last three days to get this resolved and was told that they would not pay for disposal of the mattress (I am on a 4th floor walkup and live in a city where you need to pay for mattress disposal) and that they "can't deal with this anymore" and told me (for the millionth time) it would be 2-3 days for them to pick it up. I have spent countless hours on the phone with dispatch and have to take days off of work to still niot have a resolution 6 weeks later.

Move size: 1 Bedroom Home Service cost: $4000

Don't let them sweet talk you about "white glove service" and military discounts. This company will Nicole ans dime you to death. They use multiple carriers ans everyone tries to get a piece of the pie. Blake comes off as being concerned and wants to help but that's not the case. No definite time frame on delivery and that's understandable. The driver claims he can't get into my apartment and wants to charge for a shuttle. Another $350? I don't think so. They just look at Google maps and assume so. I had to get my own box truck and meet the driver offsite. And was still charged the same as if they came to my apartment. Don't use this company. Run!! Unless you want to keep paying for bs.

Move size: Studio Service cost: $1179

They were punctual, efficient, polite and professional in every way. They used door protectors and handled all of our furniture and possessions with care. We needed the king size bed moved to a new position in the bedroom - twice, but they listened to us and moved it to exactly where we wanted it. They put our possessions in place with no trouble. Thanks guys for making our move stress free. Alliance Van Lines, you have a great team and deserve all the fantastic ratings you get.

Move size: 2 Bedroom Home Service cost: $3600

I would avoid Alliance if you are moving into a city. They promised to provide full-service moving into the city of Boston, but had no idea how to actually move into a city. When I requested to confirm a drop-off date to reserve parking permits, they could not provide one (even when I offered to wait a month for delivery). When I asked how they normally move into city apartments with an 18-wheeler, they said 'We don't know.' This was despite promises at booking that they had plenty of experience moving into a city!
I eventually had them deliver to a storage unit in the surburbs and contracted a local moving company to make the move into the city. To top it off, my belongings arrived with one piece of broken furniture and some broken dishware. Alliance was absolutely not worth the hassle.

Move size: 1 Bedroom Home Service cost: $1950

I was misquoted and had to pay an additional $900 when they picked up my stuff. The QA person that called me 3 days before took boxes off my original quote without decreasing the price, which caused me to go over my cubic footage on the pickup date. I asked him not to do that, and he still did. DO NOT let them take anything off your original quote. They also picked my stuff up on the 29th of June and I didn't get it until the 12th of July. Their customer service regularly has you on hold for 30+ minutes and then drops the call. Convenient.. I emailed them 3 times about problems with my move and didn't get a response until I told them they gave me a suitcase that wasn't mine. They also broke my cat tree and my TV stand. DO NOT BOOK WITH THIS COMPANY.

Move size: 1 Bedroom Home Service cost: $2400

This company is egregious!! I hired them through Alliance Van Lines (who now won't answer my calls) and was told REPEATEDLY 3-5 days by all parties. Richard K at Alliance had me sign a moving contract with the verbal promise that it would be 3-5 days, at most 10. Well, ten days has some and gone. They contracted me out to Household Hauling, something they did not explain to me on the phone. Again, by Household Hauling I was told 5-7 days, then when we first called "next week," which has come and gone. Now we are being told "next week" once again, if we are lucky. If we had known what a scam this company would be, we would have moved ourselves. I never felt so deceived and scammed by a company in my entire life. Please I am begging you, deliver our things!! My fiance is a doctor and he needs to not sleep on an air mattress and needs his things. I was told on the phone literally "this isn't life and death," but actually it is!! And even if it wasn't, how dare the customer service representative say that to me as I am crying to him - we gave you several thousand dollars - to be treated this way is disgusting.

Move size: 1 Bedroom Home Service cost: $3400

I had to go to the police to get my belongings delivered. This company will delay and delay for weeks to months. My 'current' wait time is a total of 5 weeks. I'm currently pressing charges against the company for theft as it's now over a month since they collected my things and they refuse to tell me where it is.

If I could give 0 stars I would. This is a [EDIT] atrocious and incredibly unprofessional company. I chose these movers specifically because I was promised they could deliver my stuff within the week. A week later I had to press the dispatch team for DAYS just for them to tell me they haven't even bothered to ship it yet. They have all my furniture and I'm left to sleep on the god damn floor for 3 weeks because they lied to me. I've never dealt with a more unprofessional, rude and useless group. Even as a last resort, I would rather throw away my possessions and buy them at the new location before I EVER suggest or use this group again. I can't stress enough how disgustingly awful this company is at every level.

Move size: 1 Bedroom Home Service cost: $2130

This company not sure I should even call them a company is completely unprofessional and will give you the bells and whistles when you’re booking but does not fulfill anything in the contract. Their customer service “team” are incompetent people who are incapable of helping or providing any type of information. They give you the run around and then place the blame on you because they do not fulfill things that were said during making the reservation. I wish I never agreed to working with this horrible company! If you have not signed the contract with them, do not!

Move size: 1 Bedroom Home Service cost: $2000

Alliance Van Lines is a moving BROKER. They will bid your business to a third rate mover such as Household Hauling. I observed the following red flags and violations:
- Clearly all of the "5 star" reviews on this site are fake
- Alliance was obviously created to sound like Allied Van Lines (a respectable company)
- They do not provide an in home estimate, it is all over the phone so they can purposely up charge you when on site
- Did not clearly disclose the length of time for delivery. Will tell you its 1-10 days, but read the shady language carefully, it says 1-10 days but could just be up to 21 BUSINESS days. That's a month.
- Movers did not arrive in a fleet truck. They arrived in a rented Enterprise truck and "employees" were not in uniform
- Movers hired extra help and they were clearly laborers and not trained movers
- Initial estimate was $4900 but I ended up being charged $6800.
- Only accept cash/money order
- Home office "service" people use last name initials and not a full name
- NEVER disclosed that household items would be placed in storage.

I have been waiting 22 days now for my delivery with little to not communication from Alliance or the brokered moving company. I've been told I could get a delivery next week. They will be very helpful up front but then will absolutely screw you over. The entire experience has put extreme stress on my family. Please do not EVER use this company.

Move size: 3 Bedroom Home Service cost: $6800

Simply put, do NOT book with this company. They are dispatchers, not actual movers (which is common), but as they are dispatchers their ENTIRE JOB is to coordinate your move and communicate with you. They literally had one job, and they were so bad at it I can hardly express. My stuff was gone for over 6 weeks. I was originally quoted 5 days. I booked with a guy named Kyle Oldrich - he gave me his personal number in case I had any questions! He never answered that number once. I emailed him several times when things started going south and I never got a response. 3 moving windows came and went WITHOUT ANYONE CALLING TO TELL ME THEY WEREN'T COMING. The only reason I knew not to expect them is that I called myself to confirm on the last day of the window (after having called on earlier days of the window, when I was told they still had time left). After a while I stopped calling Alliance at all and only called Budget Movers (the company they contracted to), who were egregious in their own right. This company made a stressful time in my life infinitely worse. I'm sorry I paid them anything.

Move size: 1 Bedroom Home Service cost: $3200

This has been one of the worst experiences of my life. Do not give your business to Alliance Van Lines. First of all be prepared to be on hold for quite a while if you've already booked, unless it's a new estimate whereby they have a million available agents ready to take your call. I am currently using them to transport my household goods and vehicle and it has been a complete mess. The customer reps I was dealing with are Richard K. and Jennifer L. On the day of the move I was informed by the Houston driver that I had to pay $200 more because the estimate I was given was off. The driver who I presume is the one who took over the shipment to be delivered to Virginia called and stated that I needed to add $350 dollars on top of what was agreed upon for the goods to delivered, and this I refused to do. I emailed Jennifer to explain what the extra charges were for, she never responded. Up to now I have no idea if my stuff is still on route to Virginia because there has been no communication from Alliance to me.
My vehicle is supposed to be getting shipped at a later date and it has been frustrating.The agreed upon dates were 7/29/19 -7/30/19. I got a call on 07/26/19 telling me that pick up is scheduled for 07/27/19 and that is what he has on file. After much arguing we agree that it can be picked up on 07/28/19 at 10 am. Two hours later I get text from the same company stating that vehicle is to be picked up on 7/27/19, I called back the number and I told him that isn't the agreement, he said he'll come on 7/28/2019. I missed a day's pay check waiting for the vehicle to be picked up. I called the number and it was going straight to voicemail. I called Richard no answer. I got a call back at Noon stating that the pick up won't be happening and that I need to call Alliance on 07/29/2019 which I did this a.m. I was assured vehicle will be picked up either today or 7/31/2019. At 2 p.m I get a call that the truck coming to do the pick up has broken and was told pick up is not until 08/01/2019. I have a flight to catch on 07/31/2019 to Virginia and I kept on explaining this to the person which she clearly wasn't getting it . I hang up the phone on her. I emailed Richard and Jennifer and as usual there was no response from them. I called Alliance and got into an argument with the agent since she was also not getting the fact that i'm leaving Houston on the 31st. Now I'm going to be forced to drive all the way to Galveston to leave my vehicle with my friend so she will hand it over to the driver. Two hours later Alliance calls and an agent tells me pick is now going to be either 7/30/19 or 7/31/2019. I tried to get them to confirm what time and exact date so I don't waste my time going to Galveston and pick up will be in Houston or stay in Houston and the driver happens to go to Galveston. This has been so very frustrating. If you are moving, I implore you not to use this company or any of its affiliate companies (Charter Van Lines) so you don't have the same experience that I am currently having!!

Move size: 1 Bedroom Home Service cost: $3185

Booked with this company in june for a 1 bdrm move from chicago to STL slated for the first week of August. After speaking with two representatives(Dean & Blake) and learning about all the additional chargers that can accrue(jennifer.L), moving prep, and payment options I thought things were squared away.

The company could not give me definitive date for when they could be here so I had to select a window period of two days, in case the movers didn't make it, understandable. I spoke with the manager (Tanitra) of the moving company (3rd party, didn't inform me of this until the weekend of) on 8/2. Tanitra and I mapped out a plan for the movers to gain access to my new place. The movers get here on the last day of the window period 8/5 at 11:30 and THEN I learn that they wont even be bringing my stuff to STL. Its going to a storage facility in bellville IL? Not only that but there's a 0-7 business day wait for when I can get my stuff delivered to my actual home! After speaking to several representatives through this process, I can't help but feel that this piece of information was intentionally left out because I would have went with another company.

The movers (who were pretty nice) suggested I call the company to speak with my booker. Prior to my move date it was easy to speak to a representative, this time I was given the run around and placed on hold for 30 minutes. On top of this, when I finally spoke to a representative named Diana about the inconvenience, she was nonchalant about me getting my things or me feeling like the alliance bookers seemed sketchy. Diana kept stating the obvious repeatedly "Read your contract" and when I asked to speak to management "the supervisor is not in today".

This is another example of companies doing shifty things and burying key details in logistical information to take advantage of customers. Now I will be sitting in an empty apartment until whenever they decide they can deliver my things. I will not ever suggest/book this company again!

I spoke again with another representative who seemed to be empathetic towards learning about the storage issue. I was unable to get her name. That is the ONLY reason this review is 2 stars. I moved my entire schedule around for this move only for them to not move my stuff with ample time? Never again.

Move size: 1 Bedroom Home Service cost: $1501

I was moving with 9 months old and needed a same day move. Now over the phone they neglect to actually say that it may take up to 7 days for the delivery..
So when I found out on the moving day that they weren't going to deliver, I called them to request faster delivery as they said it won't arrive until 3 days later.. (they were going to have baby crib and our bed.. And where were we going to sleep?)
So I got them to charge me extra 500 bucks to "expedite" it for the next day 8-11 AM. It's 1:30 now and no one contacted me. I tried the cell phone of the mover that picked up the day before and asked he gave me few and sparse answer saying they had truck issue.. I want my 500 bucks back and they better deliver by end of today because we don't have a bed or change of clothes..

Move size: 1 Bedroom Home Service cost: $3700

The estimate from Alliance and their contractor Move us to relocation were far from each other that I had to pay an extra $1068. When I called their office about that, they say it happens that way and I just had to pay the amount. What an excellent service that was. They say that since they don't have somebody to personally see the stuff to be moved, they don't have any control over that. I specifically detailed my description of the furniture and the sizes but for some reason, they underestimated it and I had to pay that amount. I do not recommend this company at all.

Move size: 2 Bedroom Home Service cost: $4317